Wonderful service. I moved from Florida to Michigan on Jan 15 and these guys made the move very very easy for us. Good service and very well defined workflow process. There was always a person assigned for my job at different stages and they have a quite good insurance as well. The truck drivers were helpful and did a lot of packing for us. Job #: 55368396-CO -Rahul read more

UPDATE 08/13/18: "Upper Management" requested I change my review on Yelp from "1 Star" to a "3 Star" to be able to receive a tiny amount of $ compensation for the traumatic move experience AND for items damaged due to shoddy mover workmanship (even though that should technically be covered under movers insurance). Take this as you may that I am being bugged and requested every other day to update a review to receive a pitiful amount of compensation in lieu of actually performing a move job up to adequate standards. PRO: Al from "Upper Management" (this is what they call themselves in phone conversations and emails, a la "The Office" tv show) at this company is the only person who I felt understood the disaster that was my move (and apparently everyone else's experiences from the amount of 1-star reviews here). Every. Other. Single. Person I dealt with from account management, to customer service and the actual movers = NIGHTMARE CENTRAL. I honestly do not think I would have my belongings if not for Al. That is the only pro after thinking long and hard about this. Oh, and the out-sourced movers who delivered my items were super efficient and friendly. But that's compared to the lack of quality movers who moved me out of NYC, so that's all I can say. CONS: Everything else. Including the initial movers who were sketch-central, the blame-shifting by Colonial account manager ("the actual movers are out-sourced so sorry they didn't know what they were doing and lied to you" - really?!), I was also yelled at and interrupted multiple times on a phone call with another account manager/customer service person named James. Seriously? You do not belong in a customer-facing role if you are going to yell and interrupt. I truly think most people at this company should be fired immediately and that "Upper Management" or what's left should start the company over from scratch, just read the other reviews here if you have any doubts. Thanks for reading, best of luck in avoiding what I went through if you've unfortunately already signed a contract with this company! Previous Review (1 STAR): This is the absolute worst cross-country moving company I've ever used - steer clear! I am frustrated beyond belief even though I thought I had done adequate research. Their customer service consultant upon initial inquiry was wonderful but it's been downhill since then. For background, I needed to move from NYC to MN in January of 2018. My movers (which they outsource so you don't know who you get) were the shadiest 2 people I've ever dealt with (I've relocated 4x in the last 6 years for work so have my fair share of moving stories). They were rude to me and my apartment buildings staff. They tried to nickel and dime me for things I'd already paid for and were horrid to deal with. I am currently having my belongings stored via Colonial as I am staying with family and looking for a new house/apartment. Although not specified in my contract, Colonial is now telling me they can't give me an actual move date but rather I need to deal with the ambiguity of a 2+ week window for when my things might arrive!? How am I supposed to move into a new apartment or home without my belongings OR pay for half a month or rent without knowing when I might get my things? If their customer care team could help or fix the situation I wouldn't need to post a review here. Buyer beware! read more

This company was amazing from beginning to end!! I have made several cross country moves and they were very stressful but after speaking with Nicklaus I knew I found the right moving company. The customer service was outstanding!! Shari Ann, my Account Manager, was always available for questions and was just as amazing as Nicklaus read more

This was my first move and I was glad I went with Colonial. We had one hiccup that the date might be moved due to a customer before us, but they got everything figured out and got us moved on time. They even arrived early. The crew that arrived were friendly, courteous, and took pride in what the do. They are storing our belongings while our house is being built so I will update my review upon delivery, but if they care they took into loading our stuff is the same I shouldn't be disappointed. read more

This is my first negative review ever, but I feel the need to warn people before they become a victim to this horrible company. To say colonial van lines is incompetent, and dishonest is a big understatement. They come in with a low estimate, then jack the price up substantially once your stuff is in their truck. Then what they don't lose they smash to pieces. The driver who delivered (some) of my stuff was mean, rude, and a flat out liar. He was fighting with the crew right in front of me. They say not to pay till they have delivered your stuff, but then ask to approve your credit card in advance. Once they have your card they bill it immediately before they make the delivery. They are just a bunch of crooks. If you are reading this to decide if you are going to use colonial van lines, I say it's a sign "DO NOT USE THEM." You will be taken advantage of, treated like dirt, and wind up very sorry you did. I could go on, but what they did to me was so upsetting I just need to let it go. But not before I tell everyone I know.... DO NOT USE colonial van lines!!!!!!!!! read more

Colonial Van Lines messed up our move SO badly!!! -**DOZENS** of damaged items (including our piano) -many missing items... including valuable/sentimental jewelry That's not to mention all the: -poor/non-existent communication -shoddy workmanship -missed deadlines -blame shifting -lying Avoid using this company AT ALL COSTS!! They have no integrity or honor whatsoever. They are shameful, inept, and indifferent to the needs of their customers. We trusted them with all our worldly possessions and they treated it like garbage!!! 4 bookcases were *completely destroyed* because of how they packed them in the truck! I feel sick to my stomach everytime I think about it. "We apologize for any inconvenience. We will send you a claims form." Rings a little hollow in my ears. read more

We used Colonial Van Lines to move our daughter from Washington DC to Nashville. The process of setting up the move was very detailed with excellent communication and helpful tools to guide us through the process. The actual move was subcontracted to a local DC company and they were very quick and professional. The individual movers were great and everything arrived on time and in perfect condition. We will definitely use Colonial again when needed. read more

This is an updated review: After speaking with Donna she saved the day! We are currently AWAITING MY MOTHER'S REFUND! Thanks Donna Rose! read more

Ok today there has been resolution. Al called and went over my entire accounting with the move. Including the two delays on the pick up and delivery as well as overpayment for storage and weight. A credit was issued as promised by Al. And as far as what I was waiting on from colonial van lines to resolve, it has been done. I was told that the agent Duntara is no longer one of their carriers. I contracted with colonial, they subbed out to Duntara. What a nightmare trying to work with duntara. I'll give colonial a decent review now only because my issues have been resolved. Thank you Al. read more

I've always believed that you can tell more about a company by how it handles its mistakes than by the mistakes they make. And that's why Colonial is getting five stars. My initial experience with them was good-the quote & setup process was smooth and easy. Moves are a complicated thing (especially when you're moving states) so I expected some bumps in the road. We had a few of them, but the real trouble occurred when I finally moved my stuff into my new house. The packing job was terrible, among other things. When I voiced my frustration on Twitter, that's when I found out how much Colonial Van Lines cares about the experience that their customers have. Within hours, I received a call from Donna, who was everything you want when resolving an issue-empathetic, thorough, kind and fast. She really listened to what I had to say about the experience, validated my concerns, and acted swiftly. Within just a few days, she had a resolution for me that made me feel heard, acknowledged and most of all valued. Although they were not obligated to, I felt that the resolution team at Colonial really went to bat for me. Like I said, I believe that a company shows its true colors when it's addressing a misstep. And based on how quickly and fairly Colonial acted in the resolution, I can confidently say they really care about the end-to-end experience of everyone they move. read more

Updated review - I have since changed my original review from one star to five stars given the help of Donna in the resolution center. She was able to promptly and kindly help me with my issues and get my items delivered to my address, albeit it a little late, but still on the day promised. She cared about making sure all of my issues were addressed. I was grateful that I found her contact information online and that she was able to resolve my issues with the company. Original review: Wish I could give them zero stars because they offered the worst service by far. I called multiple days in order to find out my moving date, only to finally get information less than a day before my move. The movers who did come were late, and I had to keep calling them to find out when they would even show up since colonial did nothing to help. Then colonial gave me a whole hour and a half notice that the movers would be there with my items between 12 and 4 later in the day for drop off. That never happened. I had to call the movers multiple times and found out at 4 they had been calling colonial with updates that never made it to me (despite me calling colonial and leaving messages for the person in charge of my move). Colonial is the kind of company that assigns 4 different people to your move and then none of them will actually help you with the move or figuring out when your stuff will arrive. STEER CLEAR OF THIS COMPANY. I REGRET ANY MONEY I SPENT read more

I'll start with one and see if someone will address my concerns. Unfortunately, I did not check reviews and that is 100% my fault. I also have never written a review. This tells you how frustrated I am with this process. Overall I have no complaints with the move. But, they did show up two hours after the window of 3-6 pm. It was Houston so I'll give them a break. My daughter was moving back to Minnesota from Houston. We were originally going to rent a U-Haul and do it ourselves. But comparing the estimate from Colonial (approx. $2400.00) and the cost to rent a truck, a car trailer, and the hassle of move we decided to go with Colonial. Here is my problem. I beleived they purposely low balled estimate to get our business. The final cost was a $1000.00 more then the estimate. How can they be that far off! This is there business. They move people all the time. They should a good idea what the cost will be plus +/- 10 %. We did add some extra boxes but not $1000.00 worth. To be honest with you I thought the cost would be less then the estimate. There just wasn't that much stuff. After trying to resolve this with their customer service department, and receiving their canned responses. I have come to the conclusion that I would not recommend this company to anyone. Thomas W read more

If you are looking for the short version, I highly recommend you do not use Colonial Van Lines as a moving company, as you may wind up moving yourself... If you are looking for the longer version, here it is... We hired CVL to do our move for us in June of 2020. We had a tight timeframe for pickup and delivery and got several quotes over a month in advance. In our initial quote CVL was competitive but the timeframe was too broad, and we stressed our narrow timeframe. After a $600 upcharge they modified the quote and gave us a three-day pickup window, followed by a three day drop-off window, which worked for us. During the sales process they were very courteous, accessible and communicative, which was a good sign (or so we thought). After signing and transferring our deposit there was radio silence for several weeks. About a week before the move we received a phone call from their logistics department who asked about any changes to our item list and although minor, every change I mentioned was met with "that's not important, we will weigh the truck." Why bother calling I asked? He informed me that he wanted to make sure that when the movers showed up, we didn't have a surprise new grand piano to move. After confirming the paucity of pianos in our residence, I asked him when we would hear from them about a solidified pickup day, and he informed me it would be within the next 1-3 days. After three days... crickets. I emailed our sales representative.... nothing (although, funny thing, he emailed and called me back quickly many times before I had signed and transferred money). I called and left a message with the dispatch coordinator... silence. After multiple fruitless attempts, I called and he must have been off his game, as our coordinator actually picked up the phone. This was the day before the first day of our pickup window. He seemed caught off guard that I had managed to achieve contact and what followed was a convoluted and meandering conversation about what to pack, how to pack, how the process would work, etc. I informed him that we were already packed and understood the process, and when I asked when they were coming, he kept deferring and said, "I'll get to that soon." After twenty mind-numbing minutes of tangential thought and repetitive verbiage, there was a pause. Not a good sign. As far as I could tell he hadn't taken a breath or pause for nearly half an hour. He then sighed and informed me we were still in scheduling, and there was no confirmed pick up date. He said he would update me daily and would attempt to get somebody in the timeframe but asked if they could have more time. When I informed him that I had stressed the pickup window and the entire reason we paid an upcharge was due to the restricted timeframe, he let out another world-weary sigh and then recommended that we start evaluating other options. Other options??? The day before the move? He cheerily informed me they would refund our deposit if we could arrange alternative movers. My first thought was that this was an elaborate prank. Surely, no company would commit to a move, upcharge for specific dates, be harder to get a hold of then a greased up sphinx cat, and waste my time on the phone before informing me they were actually unable to deliver. I asked him straight up if they were unable to do the move and could hear the corporate playbook being whipped out with a thud and rustle of pages. "I can't confirm or deny" and "well at this time nothing is solidified" and "it's a busy time for us now" and "anything could happen" poured over the phone, parrying and dodging any firm commitment. I switched tactics and asked that if he were in my shoes, what would he do? He instantly replied "I would look for someone else" before again reminding me if we found alternative arrangements we would be refunded... how generous! He then merrily informed me he had already had three cancelations today, four yesterday and a few the day prior, which unless I'm missing the point of the game, is something you wouldn't want to brag about to your clients... Now I certainly don't claim to be Sherlock Holmes, but I've watched enough Law and Order re-runs that I put these clues together. I made a few calls to other moving companies who politely informed me they could not move me in the next three days (reasonably so), and so I called up U-haul for the good ol' fashion DIY experience. I was able to arrange a rental and best of all, when I showed up, they had the truck for me, just as they promised (See CVL, that's how it's done, not too hard). True to my friendly logistic coordinators word, CVL refunded my deposit. At least they can do that much. So if you're looking for movers who will sell you hard, be nearly completely inaccessible, be unable to meet your needs when the time comes and boast about their failings to you then please, by all means pick Colonial Van Lines. Otherwise, I'd stay away. read more

We have had many interstate moves and our move with Colonial Van Lines was the worst ever! We had no idea they would subcontract with a company that was either incompetent or chose to discriminate against us due to our age and disability. We paid for a full pack with blankets/pads and wardrobe boxes to hang our clothes. The subcontractor they used dumped our clothes into the wardrobes and to make matters worse put heavy items like books and shoes on top of the clothes. The lack of adequate furniture wrapping resulted in a chipped marble top dining table, a broken tv, dented toaster and numerous other damages. When we filed a claim on these damages it took over 6 months for CVL to contact us to resolve our claim and then they only did so after we filed a complaint with a regulatory government agency. They offered a pittance for the thousand of dollars in damages. in order to get the small dollar amount offered they would have required us to withdraw our negative reviews on social media and with the regulatory agency which we were unwilling to do. read more

I give Colonial Van Line 5 Stars! I would highly recommend, and had a smooth experience in my move from Ohio to Wisconsin. The two gentlemen were efficient, thorough, and I couldn't have asked for a better team. Job 651038-CV-R1 Thank you! read more

This company I would not recommend !They have destroyed most of my furniture totally neglected and dis-respected my belonging have not returned phone calls bedroom set, antique destroyed I have lots of photo- management has not returned phone calls- do not use this company. They are a fraud they should be put out of business. read more

After interviewing many moving companies, I chose Colonial. I had to choose a star, should be 0 stars. They said they do not out source other movers even if your move is small. Well, that is not true! Movin Man was selected to move me. They arrived 3 hours late to pack and move me. Because they were late, they rushed packing throwing my clothes and shoes into the hanging boxes. The lead mover spoke English but the two packers did not. Thus they could not understand me. The lead was on his phone the whole time with an ear piece in his ear thus could not focus on my move which I was paying for handsomely. I told the sales woman and them I was disabled and needed the proper time for packing and I needed proper attention to my buildings procedures in NYC. My high-rise building in NYC was in complete upset because of the 3 hour delay and the movers disrupting the workers who work there. When I explained this to Colonial, they could care less. "Movin Man" even tried to charge me for boxes I didn't need for my move. I asked the lead to pack a plaster statue I had 5 times before it got done. I had fear it would break. They caused such a disruption in my old building, I prayed the same didn't happen in my new building. They rush things and you have no time to check to see if things are unpacked correctly. Instead of striving for excellence, both companies are about making as much money as possible without providing any service. The young lady tasked with seeing how things went has no power and just listens to complaints. No higher ups call you. They are just rude if you ask for a manager. Avoid this company. They are unprofessional and do not care about their customers. Ask a ton of questions and don't let these companies bully you. They have no care or help for disabled people let alone regular people. read more

DO NOT USE THIS COMPANY. I REPEAT DO NOT. Everything they say is a lie and when you try to get someone on the phone or get a truthful answer, you get the runaround. I moved my stuff from CT to CO and they were delayed 15 days and they only wanted to compensate me $30. It was not the money for me but about morals and doing what is right. read more

If I could give this Company zero stars I would. DO NOT HIRE THIS COMPANY! They are SCAMMERS. They gave me a quote to move from California to Spokane and quoted a little over 3k. I booked them. Then I heard nothing. I started calling them because they were suppose to come on a certain day and I was getting nervous if they were coming or not. Two days before my move they called and upped the price another $1400 then when the arrived they wanted to charge me another $1400. I talked them down a little by giving them my portable air conditioning unit and then he said if I'd give him and the movers a $150 tip he would lower the price again. They gave me a date they would deliver by and my stuff came a month later and with some damaged items and rat/mouse droppings all over everything. I called to complain almost everyday and no one would help me. Do not hire this company whatsoever. Horrible should be sued and forced to close. read more

I got my new military orders late and needed a moving company who was willing to find movers for me who would come quickly and get my family's stuff from Virginia to Texas in a reasonable amount of time. I say "find" movers because Colonial Van Lines brokered out a secondary company to do the move for us (more on that later). Our process started with Karlous who was attentive and helpful and explained the moving process to us - including a verbal estimate. We locked down Colonial because they were moderately priced compared to larger companies. We were then passed over to Dominique who was our quality assurance provider. Dominique was informative about the process and checked in frequently prior to our HHG pickup(roughly 4 days from deposit - yes we paid 20% deposit). She informed us that "JR Moving Corp." would be conducting our move and provided an expected time of pickup. JR Moving was fantastic and showed up exactly during the provided window. They reviewed the contract with me and gave a modified estimate based on added goods we had and the need for a transit truck for our goods - a final estimate was again provided after truck weighing. The team was led by David who was attentive and careful with our goods. We packed boxes ourselves and they wrapped all our furniture in both blankets and shrink wrap. We packed mattresses ourselves and they made sure they were water/air tight. Colonial requested all TV's and large pictures be boxed securely prior to pickup. After pickup, Dominique continued working with us and provided updated drop-off windows as the predicted date got closer. JR Moving Corp returned to drop-off our goods ~1.5 weeks later (as predicted) and once again I was very impressed. All our goods were intact, well taken care of and assembled in our new place how we needed. We had 0 damages to report. I cannot be more appreciative of JR Moving Corp and Colonial for their work in my PCS. Weight tickets were provided as requested. We paid a deposit, some at pickup and remaining at drop-off. Contracted prices were continuously reviewed/ updated with me prior to final payment. Everyones experience will be different, but mine was flawless from start to finish. To Colonial and JR - thank you! read more

Job ID 589752-CV-A. Moved from Portland to Los Angeles. The account specialists and quality review reps were very proactive and informative before, during, and after my move. The quoted price was as accurate as possible before seeing how much my stuff actually weighed. The movers were punctual, quick and professional. Excellent service! read more

I would use this company again. It started snowing as soon as the movers arrived and they were able to safely get all of my furniture out of my basement apartment without any damages or injuries, despite the slippery ground. read more

If I could give this company 0 stars I would. Absolutely nothing happened as 'planned'. They will say they aren't a broker, but they have 'partners' they work with. On pickup day, they didn't arrive until 4 pm and could only get half our stuff. We waited 3 weeks for delivery. At the end of every delivery window, they'd call to push back the delivery window. Every. Single. Person. who spoke with us lied to us. While driving across the country to our new home (on a Saturday), our account manager called to say the driver might be calling us at any moment to deliver our stuff. We knew that couldn't be true because the pickup team finished on a Friday and said our things wouldn't leave till Monday. One time the account manager called early (7 am) to say the truck would be there in 20 minutes. It didn't arrive for another 5 days. When our stuff finally arrived (4 pm on a Saturday) about 2 dozen boxes had been REPACKED AND RETAPED. We're missing our pots and pans and other items. The driver had a crew of 2 men to unload a HOUSE. He stood on the back of the truck swearing and complaining in Spanish until i made it clear i could understand him. STAY AWAY FROM THIS COMPANY. It's been 2 months since we filed our claim and no one will talk to us about it. read more

UPDATE: They'll offer financial compensation...in exchange for you updating or taking down the bad review. That's shady to me and I decided not to take compensation, aside from my claims, which took 5 months to go through because they were waiting for me to edit my review. I got repeated calls from different representatives from Colonial trying "to resolve" my issues, but none of them knew my issues already and made me rehash everything EVERY SINGLE TIME I talked to them. Not only does that open up the frustrations again, it shows how disjointed they are. The "resolution" mentioned in the comment is that I told them I finally received my claim money and don't have any interest in pursuing the matter further. Terrible experience. Do not recommend. I moved from Georgia to California with them. It's cheaper than most, but you lose out a lot in service and that makes a big difference when you move. Colonial subcontracts with different companies, but isn't up front about it. I would not have gone with them if I had been able to look up the moving company they subcontracted me with...more on that later. The only good part about working with them was getting my car shipped over. That subcontractor was very good. To start with, the first point of contact was a true sales person. He skirted over all information that I might have needed to know: that Colonial has good reviews, but they pawned me off to a subcontractor with really bad reviews (Cal Van Lines). He also assured me that I would have a QA person helping me throughout the process, but when I needed help the most, I had no way of contacting anyone. He never responded to my communications after they got my money. All talk and no delivery so far. He assured me my stuff would probably get there fast, making it sound like my stuff was being driven by itself. My stuff got there over two weeks after it had been picked up and right at the end of the window they gave me. It doesn't inspire confidence in me that he knows what's going on with the sub-contractors. If I had known Colonial would set me up with Cal Van Lines, I would have reconsidered working with Colonial. Cal Van Lines has bad reviews on all sites. I was called by both Colonial and Cal to confirm a Sunday (28th) move out time from 8-12. I received a call from the driver the night before (Saturday the 27th and after business hours) that he might not even be able to move me out until Monday. If I hadn't packed all my stuff, they would not have even met the Sunday time. I had originally paid for a full service move. As such, they arrived eight hours past the scheduled move time and didn't finish until 1 am. The movers had obviously gotten there as fast as they could, because they were tired when they got there. It was poor scheduling on the dispatcher's end and I entirely blame the company. The dispatcher was not professional at all and was in a bar when we talked. He avoided talking to me on the move out date entirely. My account manager was impossible to get in contact with before the move. She told me to cal her and I tried many times. I eventually ended up calling customer service and then called Cal Van Lines themselves. Need to be more accessible. After I complained about this on the first customer service feedback survey, she was more available. My experience has been that this company can't keep their own timelines. Colonial should do visual inspections of homes they've contracted with. They do a phone inventory, but that allows people to lie about the amount of stuff they have. I waited A LONG time to know a definite move out time. When I was told a time, I expected them to fulfill that time. I made plans. I moved across the country, so I made plans with my family. Moreover, it caused my ride to miss work the next day because we had to stay until 1 am while the movers finished unpacking. I am very displeased with how this has been handled. Because of the changed time, we had to stay in a hotel. Be careful of the "long walk" fees. I was charged that on both ends. I had been given to understand that it would be small moving truck that could fit into my first apartment's parking garage and there wouldn't have been a long walk in that case. After the move: I was charged a surprise "long walk" fee that I hadn't had ready for. The driver expected cash right there rather than accepting a credit payment later. It was sketchy. They lost my book shelves, but not the bookcases so I just have these empty bookcases. They were supposed to put my furniture together after my move, but didn't so I had to put together my bed all by myself...which isn't easy since I'm single. They sent me a reimbursement for that, but it doesn't begin to compensate for the overall bad experience I had. read more

Great Service and mostly great communication on a cross country move. The front end salesperson was thorough and responsive. Since I was an apartment move I was loaded with a larger move that became a caravan. The moving windows were firm although the call 48 hours in advance of pickup didn't happen as that person was out so I had to call three times that day to confirm which day They were coming. Also the pickup window was 8-Noon but and the driver wasn't in touch until mid morning to say they would be there closer to 1 pm so a wasted morning for me. But good to have a liaison and backup. The movers were efficient and friendly. The unloading communication was more clear and the same--friendly and efficient and careful unloading. I would use the company again. read more

Do NOT, I repeat, DO NOT use Colonial Van Lines! Horrible horrible service and experience. It would take hours to list all that went wrong with working with this company. They are unbelievably unprofessional, have zero follow through, and zero interest in your move. It is clear that the only interest is money. I implore you not to use this company and spread the word. The entire set-up is a scam! Beware! read more

I was contacted by management to discuss my issues. My complaints should gave been addressed to RHINO movers as they were,the company who moved my belongings. Colonial has adjusted my reimbursement and spoke with me in detail about the problems that occurred. They seem sincerely sorry for what happened. I can recommend Colonial but I would request that Rhino movers not be used under any circumstances for your move. First of all my estimate was $2000 under the actual cost of the move. It took 9 days to move 500 miles and somewhere along the way all my belongings were exposed to soaking water when being transferred into a smaller truck. Boxes were concealed inside larger boxes so the damage was not obvious at the time of unloading which was done by ONE person. The boxes were crammed in the garage and the damage was exposed as I unpacked...family photos destroyed and no one cares. I have waited 5 months for a claim determination and was given 221.00! One third of my furniture has water damage as well as numerous losses in the concealed boxes but again no reimbursement. A DISASTER from start to finish and there is more to the story I'm just tired of reliving it. read more

This company doesn't deserve even a single star. They were 16 days late in picking up my belongings in California. They were 21 days late on delivering my things in NC. I paid for a shuttle vehicle to drive my things from the moving van up to my home on a one lane road. The shuttle wasn't provided. I should have been reimbursed $30/day for the late fees and $198.09 for the shuttle to the tune of $1310. They offered me half the amount. Also, a valuable painting was lost or stolen with no remedy offered for that. BEWARE: this company is the WORST read more

While I was very pleased with my initial dealings with Colonial Van Lines, specifically Tracey who helped us from the beginning with our inventory and inventory based binding estimate and was extremely helpful and knowledgeable, a number of things happened following that left us very unhappy with our experience with the company. I would not recommend them to a friend. Our account was passed to numerous team members, which made it confusing as we were frequently being emailed by a new "team member" letting us know they were in charge of our account. It was also very difficult to get in contact with out new account manager. The company they contracted to do our move was extremely unprofessional. They caused an excessive amount of damage to walls, doorways, and flooring during the move out process. They assessed our inventory (even though we provided them with a very precise inventory list), wrote up their own new contract which they did not show us, then moved everything onto the truck. After everything was loaded they presented us with a new contract, seemingly based off of nothing, and made us sign it. When we called to complain to Colonial van lines about the new increased estimate price and the position we were put in, we were met with numerous different people trying to say there was nothing to be done. Our situation was ONLY rectified when we threatened legal action and finally someone agreed to reinstate the initial inventory based binding estimate. Upon delivery of our property, there was an excessive amount of damage done to boxes that had fragile written all over, shattering many valuables, completely destroyed pieces of furniture, and property that simply wasn't even delivered. Not to mention certain pieces of furniture they disassembled and then did not reassemble. Very Very unhappy. Moving is a stressful process on its own. We took great measures to read and do our due diligence when hiring a company. We were even commended for our thoroughness regarding our questions before pulling the trigger. The moving company industry already has a sketchy reputations and contractors like this make it worse and more stressful for the customer. I think it is Colonial Van Lines responsibility to make sure they are working with trusted and professional contractors. Customers shouldn't have to roll the dice and hope the company they have hired is working with a reputable third party. read more

Colonial gave me a 2 day window for household good pick up (from Seattle to Boston) and they missed it by a week. How can you confidently give someone a window of 2 days and miss it entirely because of "capacity constraints." You would think a national company would have a good idea of managing their capacity. I received no communication the day before the pick-up window that they would miss the date. I had to call repeatedly and leave voicemails. My service agent was nice enough but seemed extremely overwhelmed by her case load. She would promise to call me at the end of the day and never did. By the time someone from dispatch had the courage to tell me that they actually had no confidence in my original pick-up window, I was screwed over. I had to scramble to find another carrier that could handle by cross country move. When I went to cancel my order, the dispatcher sounded relieved! I asked repeatedly to speak to a manager or to have my issue escalated but Colonial did nothing. They just claimed they were "working hard" on it. There's only so much "hard work" that could be done if there aren't any trucks and you don't have anyway of mitigating the situation. read more

WARNING!!! Do not book with this company!!!!!! This company underquoted me for services and then overcharged me. The company told me I had to sign a contract, binding me to a higher payment. On July 3rd, 2020 I booked with salesperson Nicole Maroney with Colonial Moving and Storage LLC. I was asked to describe all of my items I was requesting to have moved from Rochester NY, to Payson UT. After describing all my belongings I was quoted to pay $2,323 for this company to come wrap my items, load them into a moving truck, drive them, and then u load all of the items. I paid an upfront fee of $773 to Colonial. Half of the remaining balance would be due upon pick up, and the remainder at drop off. My moved date was set up for 7/26/2020 with a back up date of 7/27/2020. On 7/25/2020 I received several calls from numerous different people. Some of which were employees of Colonial Movers and others were for the driving company, Express Movers based out of New Jersey. Each time I received a call, I was told my pick up time was changing. The pick up time shifted from 9 am on 7/26/2020 to 12 pm 7/26/2020, and then to 8 am 7/27/2020. On the morning of 7/27/2020 I received a phone call at 8:15 am from the driver for Express Movers. The driver did then tell me he would not arrive until 11 am. I called and attempted to speak with a supervisor of Colonial Movers. I explained my frustration with the numerous calls from different representative, because when I booked with Nicole she told me she would be my main point of contact. The supervisor, who said his name was Constantine, was not helpful and was not understanding of my frustrations. He did say if anything else went wrong I could call him. However, the number he gave me was to the main office. He would not give me a number to call him directly. He lied and said the office number was his main number. That was untrue because every time I called it a very rude and unprofessional woman named Tammy answered the phone. She clearly has never been trained in customer service and has no knowledge of the company she works for. The driver did arrive at 11 am at my storage shed where three workers began packing my items. They were wearing pajamas and were upset I did not tip them. I was not about to tip them after they were over 24 hours late to pick up my items. I had a few more items I needed to finish taping up, when the drivers told me they would take care of doing that. After 5 hours the movers had all of my items packed in the truck. The driver, Cham, then told me Colonial had quoted me for only around 300 Cubic Square Feet. Despite having described all my items accurately and stating I had living in a two bedroom house before. Cham told me after packing my items in the moving truck it was roughly 900 Cubic Sq Ft total. Instead of the agreed upon payment of $775, Cham was telling me I owed $3,700 and had to pay that today. I then called Colonial and spoke with a representative named Tammy. I explained Cham was telling me I owed $750 for storing and crating. I was told crating (wrapping my items in blankets) was included, and I did not require and additional storage. Tammy told me on the phone crating was included. Tammy told me to sign any papers Cham gives me so they can take my items. Tammy stated I should pay my agreed upon payment of $775, and a claim would be filed to figure out the rest of the money. Cham left with my items and I tried to talk with Constantine of Colonial on the phone. I told them I wanted to ensure my items were still being shipped to Utah. I said I will not be paying anymore money than what was quoted to me. They said they have a "computer program" that guesses the cubic sq ft of items. And then they over charge you when your items are larger than what they had guessed. Constantine stated he was going to get in contact with Moses, who is Chan's supervisor. Constantine also was supposed to file a claim and then reach out to me, but never did. Tammy stated I did not have any other option but to pay in full when my items arrive because legally I signed the papers. This company is attempting to scam me out of additional money. I did file a police report in Livingston County NY and will be following up with law enforcement in Utah. A claim with better business bureau has been filed as well. When attempting to check the location of my items today in 7/29/20 neither Colonial or Express movers could tell us where exactly I items were. Amanda (who is another "supervisor" of this company) did tell a Deputy Patterson on 7/28/202 Our items would be dropped off as agreed, and then we could file a claim in movingclaims.net. They failed to tell us and only told us that when we got law enforcement involved. Still unclear if we will get our items back or if items will be broken or damaged by this so called business. Please be warned!!!! DO NOT BOOK WITH THEM!!! read more

Please don't hire this company! They are absolutely terrible. They didn't maintain the scheduled pick up and delivery dates! They are very un-professional, incompetent, inefficient in their communication and deliverables! They don't care for customer service at all!!! I made the mistake of not reading their reviews ahead of time! If you see any good reviews on them, believe that it's by their own people!!! I'm thinking about taking legal actions for their bad service! It's been over 10 days! These limps could not deliver my stuffs yet!!! read more

Scam. Do not book with this Company. They promise great service, but the contract company they assigned our move to picked up our stuff days ago and are telling me it will stay there for another 5 or 6 days before it even gets on the road! Avoid Colonial and do not believe their salesmen. Doubled their original estimate the day they packed. If you have signed with them, cancel! I have since been informed that our stuff is leaving California today (6/22) Please investigate Colonial carefully before you even consider talking with them and insist on a walkthrough with whatever carrier they assign your move to BEFORE SIGNING ANYTHING. I found out only a day or 2 before pickup that our truck would be from Cal Van Lines - a company with a 1-1/2 rating on Yelp! It was a mess. 12 hours to pack and load and 10 days held in CA so far. Check the FMCSA ( Federal Motor Carrier Safety Administration) website! FMCSA.dot.gov. read more

We payed just shy of 10,000 to move across the US. Some boxes looked mangled and after explaining what labeled boxes went with what rooms they still got some wrong. I am still finding bedroom boxes in the garage etc. The driver and his helpers were polite and friendly. Not sure I would use them again. read more

It's been 4 months since we moved to Arizona and Colonial has not made any effort to compensate us for the pain and suffering, and additional expenses we incurred due to their incompetence! It's like they're ignoring us so that we may forget about it... but I won't until we get some sort of compensation! I don't know if my initial review is still posted. Please read. This is a follow up. Don't use this company!!!! You will regret it! I will post some pictures of some of the damaged furniture, after I finally got all of my belongings from storage. read more

The service from Colonial Van Lines was exemplary from start to finish. They went above and beyond by helping me find a storage unit in another state to store my items, they checked in on a very consistent basis, and they were extremely courteous! I would definitely recommend Colonial Van Lines to a friend or family. Job Number 597144-CV-A read more

DO NOT HIRE COLONIAL VAN LINES! Believe all of the 1 star reviews and find a new company for your move. Our experience from the beginning was horrendous and unprofessional. Bullet points for quick reference - false charges including shuttle service - bait and switch pricing - unprofessional packing job - upon delivery many of our items were broken including: TV, couch (which they taped and ripped), wooden record player, lamp, antique table, work desk, glasses, etc. Plus they stole from us. I was told yesterday that due to asking for our money back that they don't appreciate being"extorted" which was backtracked once I called them out on it. We are working with the FL Attorney General and if you have been hurt by this company, please do the same www.myfloridalegal.com read more

Update to my original review. Colonial was easy to work with, the problem was with the contracted mover. I was recently contacted by Colonial and asked about my experience during my move. While it was bad, Colonial was willing to try to make it right. My move from Rohnert Park, Ca to Sun City, Az was horrible due to the mover. After investigating him, he has been suspended by Colonial. I also was offered a small compensation, which I accepted. Putting this behind me now as I love my new home. read more

Our move had to take place in the middle of the COVID-19 pandemic, and despite that making everything more stressful, our experience was great. From start to finish, everyone we interacted with was professional and very communicative. Although our final cost was $3,500 higher than the original estimate (which was more to do with the estimate being over the phone vs. a walk-through and we have a LOT of heavy stuff!), they communicated the changes and process clearly. Our pricing also included a full pack upfront, so they literally did all the work, and the actual moving team, led by Carlos, was excellent. They made sure everything was packed and handled carefully, as well as unloaded and reassembled perfectly. We've moved several times and I was pleasantly surprised that nothing was broken or missing - the one exception being the rubber foot of a bookshelf that had come unscrewed and fallen off. When Carlos found it in the truck a week later, he mailed it to us! We would absolutely use them again for a future move and recommend them if you're looking specifically for full service or long-distance options. read more

I'm not at all surprised that you can't find our job number. We've only left it with every rep we spoke with in desperate attempts to have you address all these 'extra charges' we were cornered into paying as you had all my daughter's belongings. First the endless lies from Lady B, the charges for boxes in a 'white glove' move where you supplied all the 20 or less boxes - we used 12- but your packers were doing just as instructed by adding an additional charge for all 20 boxes that were not used. So be aware, we paid for 40 boxes and used 12!!! Then on the receiving end, your people said that after 75 feet of walking from the elevator, they had to charges HUNDREDS of additional dollars for their extra walking. (I spoke to the manager after they left and she said that it wasn't even 75 feet that they had to walk from the elevator to my daughter's door. And just for reference, the packers had to walk twice as far but had no issues walking the boxes. They were all rolled on their Dollie's in air conditioned apartments and my daughter owns a foam bed with a frame, a desk and chair, an ikea dresser and some lights. Her whole kitchen consisted of three plates, four bowls, some silverware and a mixer!! Her hanging clothing fit into two boxes and the rest were tossed in boxes. Don't use this company. As soon as you sign anything, they have traps set everywhere to raise the price every where you turn. And it is of course designed to demand these new and surprising charges before they load the truck and everyone is ready to leave, or as they are unloading your items and you're so sick of their games and non existent customer service, you'll pay just to never have to deal with them again. I pity anyone who is or was involved with this company for a move. This woman below who says she wants to speak with me to 'make things right' is just for show. They know my name, phone number, job number and how to get a hold of me because between my husband and myself, we called at least 50 times from beginning to end, and left endless messages to Ms B who wouldn't know the truth if it hit her square in the face. Stay away from this company. They lie, put you in a position wheee you Have no choice but to keep shelling out more money at every turn and that's how they're designed this business. Look elsewhere. If I had it to do over, we'd d have saved thousands by renting a truck and driving it ourselves. Stop companies like this from exploiting their customers' vulnerable position of being in the middle of a stressful move! Don't use Colonial!! For all the people they ripped off just this summer, as they did to us, go elsewhere and perhaps they will feel the loss of business! How dare they treat their customers like ATMs!! We are people and they certainly don't deserve anyone's business. Good riddance, Colonial. May all of you who work for them, knowing the switch and bait tactics you are using on decent people, be turned back on you! This is not what decent businesses pull. Each and every rep, supervisor, department head, and especially those investors - BACK AT YOU!! read more