Worst Customer Service Experience Ever!! Do not Use them! * They Cancelled on us 1 day before we had to be out of the house -- They missed our pick-up window, even after we gave them an extra day. I called them daily for over a week asking for an update on pick-up - all they would say was that they were working on it and would get back to us. They never did. At the end they said they couldn't even promise us a truck if we gave them an extra week. They said they had multiple customers in the same situation as us, and our best option would be to find another moving company. Fortunately, we were able to find another company who could take us the next day, but it cost us an extra $3000+. We had no ability to shop around to find a better price. Colonial must have known that they were going to be unable to service us for several days before they cancelled but didn't let us know so that we could have explored other options. * They upped the cost on us -- A week before our scheduled move I called them to update our moving inventory. We had several large items we weren't going to move, including a riding lawn mower, refrigerator, and several furniture pieces. We did add a few more boxes to the move. Somehow despite this reduction they said it would cost us an extra $1000+ for the move which we had to pay immediately. * Horrible Customer Service across multiple departments -- We never heard from our moving coordinator for months before our move, despite numerous messages to her asking for a call back. The QA Department was supposed to send a final inventory for us to review as a critical document for the move. After getting the money from us for the extra charge, we never heard anything from them again. Customer Service never gave us anything more than 'We are working on it and will get back to you', but never did. I even had a CS Rep promise she would call me with an update by 9 am the next morning, but I never heard from her again. After they cancelled on us, it took multiple pleading calls for them to refund the deposits we had paid so that we could pay the other movers. Even the Customer Service Manager failed to contact me despite promises to do so over 3 weeks. * They Tried to Buy Our Silence -- Eventually Colonial offered us a low-ball offer of only $250 for their inability to complete the service they had committed to and for our inconvenience. After weeks of no response from them, I got a call within 24 hours of posting this negative review on-line. The compensation offer was increased to $500 with the stipulation that the review be deleted, and no other reviews or complaints would be filed. If you read through many of the 5-star reviews you will see that there are a lot of them that were initially 1-star reviews, and they were revised only after they were contacted by the Resolution Manager, and likely after receiving compensation to amend their review. Do yourself a favor - save yourself a lot of money, time and stress, and use a different mover. read more

DO NOT USE BUYER BEWARE. Terrible service, made me almost lose my job because were so incredibly late on delivery. Will not keep in touch with you on status. Use 3rd party contractors that are horrific. They don't care about customer at all. I had to contact owner via email before anyone would answer me about status of my household goods. Over two weeks late and they offer you a tiny amount slap in the face amount to try and make it up to you. But they don't apologize, don't ask what they can do to make it better they try to get you to sign a legal paper with their slap in the face amount. Don't trust them. Don't sign anything with them. If you do go with them get your lawyer ready because you will need one. Not once did anyone in company give a crap about the customer they just want your money! Typical South Florida scam crappy business with no morals. They want as much money as they can get to put in their pocket and screw you. Again DO NOT USE THEM! BEWARE BUYER BEWARE read more

Only leaving 5 stars for Donna at Colonial Van Lines resolution department for getting some reimbursement for all the issues we had with my mom's move... read more

This company partners with cal van lines who tacks on hundreds of dollars not on your quote with colonial. Stuff arrives late, is broken and many goods stolen as it sits in a warehouse in Torrence,ca then they offer a small compensation to write a good review for them. DO NoT USE read more

I had a spur of the moment relocation due to a new job and my experience with Colonial Van Lines was awesome in comparison to the company I used for my last move. My relocation was from Hoover, AL to Deerfield Beach, Florida. The pricing was decent, especially since my move was last minute and during the height of summer. Tony was great to work with. He made sure to package my belongings carefully and talked me through all the paperwork. Adrian was great with the unloading process once we got to Florida. Both were great in keeping me informed during process. My moving coordinator, Donna, always made sure to touch bases with me to make sure her, the movers and myself were on the same page. Job number 55477657-CO read more

WORST MOVING COMPANY EVER, RUN AWAY!!! DO NOT, I REPEAT DO NOT EVER USE THIS COMPANY. I never ever wrote a review even when I received a not so good service but this has to be the WORST service I ever received in my life. I booked Colonial a few months ago because I was moving from CT to TX. At first they were very responsive but after I signed the paper, the nightmare began. I got an appraiser to come to look at my place which is a 3 bedrooms but they only include packing for 1 mattress, I was told that I could pack things in my baby crib as long as it was secure only to have the movers tell me that they have to disassemble the crib thus I will get charge for it on top of stupid extra charge. I made sure to be under my estimate weight by about 1000lb which should be at least $600 according to their cost per weight but they told me that it will only reduce my cost by $30. That is not even the WORST, my furniture were supposed to come latest Friday November 9th 2018 but we are not November 13th and still nothing. what really irritate me is that every time I have to call to find out the information. on Wednesday Nov 7th I called and was told that there is no way that my things will arrive on time and that they will probably get here Tuesday or Wednesday Nov 13 or 14th. I called Monday Nov 12th to confirm timing and was told that they will come Wednesday Nov 14th, I called Tuesday to confirm and I am not told they will come Thursday Nov 15th. Mind you that my husband had to take a week off work to come to TX to help us get settle by that Friday nov 9th where our stuff where supposed to come, he has now left and It is just me and my baby. he waste 1 week off work for this and the stuff were not there and no one from Colonial is contacting us. I started work this Monday nov 12th and took off work for Wednesday nov 14th as I was told that my things will be here. I schedule other activities for that day since I am getting other things delivered at my house. now I have to take Thursday off to wait for my furniture. I had to purchase new work clothes and things for the house for my baby. I have no one at home and I supposed to set up the TV and all the other things on my own due to their delay. I expect colonial to reimburse me for the additional expenses that I am getting because of their delay and I need to be compensate for that delay and get a reduction of what I paid for this move. this the worse moving company ever, please DO NOT EVER USE THEM. I WILL WIRTE THIS REVIEW EVERYWHERE UNTIL I GET MY FURNITURE AND I GET COMPENSATE FOR THIS DELAY. WORST COMPANY EVER. THIS IS SCAM!!!!!!!!!!!! read more

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UPDATE Donna from Colonial Van Lines helped us with our issues. Her customer service was perfect. Thank you Donna for your assistance and help. PITIFUL, UNRELIABLE and LIARS! DO NOT USE THEM! If I could give them a negative star I would. We were moving 1,200 miles and we were personally driving as well. On our original phone call to set up the move we discussed it would be Sunday. Then it changed to Monday. Then it changed to Tuesday 2-6pm, then after we complained, they guaranteed the movers would arrive on Tuesday 12pm. At noon, when the movers had not showed up, we called Colonial for an update. They stated that the window of pick up was now 4-8pm. No one called to notify us of the time change. At 5pm, we called for another status update. We were told they would arrive between 8-8:30pm. The movers did not arrive until 10pm. We were told that Colonial would send a smaller truck to ensure our belongs would arrive 2 days after pickup. We were happy to see the movers arrive in a smaller truck. Our moving agent told us that the mover would tell us an estimated date when our belongs would arrive. We asked for an estimated date...the mover just laughed. He said we wouldn't believe him anyways since he was so delayed to pick up our belongings. We asked if he has several stops to make on the way. To which he replied, that he wasn't driving our belongs to our new home. Instead they would take our belongings to an unknown location and once they had a driver who was going towards our new home, they would reload our belongs onto a new truck. When we booked our move, we were told that our belongs would remain on the truck and if additional stops were made, a divider would be used. The driver would not give us an estimated arrival date as we were promised and the fact our belongings were going to be unloaded and stored until a driver was available, both of these were red flags. Next, No inventory list was taken, instead he did a quick count of our boxes. In a previous move, we are given a detailed inventory list and all items are given a numbered sticker. This made us very uneasy that items would be lost in the move. Finally, the movers asked us to sign an additional contract. The first part discussed additional insurance. Next, the mover summarized for us, "this sections states we can't move any liquids or flammables". Before I signed, I read this section, there was no mention of liquids or flammables. I called him out, and he just laughed again. This section in summary stated that we had no control over when our belongings arrive and when they show up they show up. At 10:30pm, we cancelled our move with Colonial. The number of red flags and countless lies that we were told were astounding. DO NOT USE THIS COMPANY! read more

If I could give them a negative score I would. They owe me money and say they have 90 to 120 days to pay me. I wouldn't give them a five star rating or they was going to put it in my account that day. They tried to bribe me for a 5 star rating and since I didn't give them that no w they are playing a game to take as long as they can to pay me. They were late with my furniture 10 days and they damaged furniture and my new floors and I haven't received a penny from them. Worst business ever!! I'm going to file a claim against them with the state of Florida read more

Never, ever use this company. Even if you were desperate, they hire third party vendors that have no idea how to move you. My belongings were thrown into boxes, it looks like I hired a bunch of kindergarten students to throw things into boxes. It has taken me weeks to find things, and the overall experience was the worst ever. I will do my best to spread the work about this company. I spent a lot of money and they haven't taken any responsibility. I have pictures to prove the poor job that was done. read more

ZERO STAR rating!!! Please read before hiring Colonial Van Lines and Cal Van Lines I hired Colonial Van Lines for my cross-state move in October 2020 - and what an epic mistake it proved to be! First, I read reviews that were positive and now I'm left questioning the validity of them based on my horrible experience. There are even more bad reviews plus Colonial wanted me to sign a non-disclosure agreement (NDA) to accept a low-ball settlement offer they made, which would prohibit me from sharing my experience. I wonder how many other dissatisfied customers were silenced by NDAs. I believe their sales rep Karlos made false and misleading statements about their services and provided a low-ball cost estimate that proved to be negligently inaccurate. Their first cost estimate was off by 88% and their final contract stated cost that was supported by specific items lists and pictures was off by 56%. Colonial denies being a broker, but I found their national moving "fleet" consists of 3 leased semi-trailer and a few local haul box trucks on FMCSA.gov site. Colonial hired an "agent" for my move, which is what a broker would do, called Cal Van Lines, out of CA, which proved to be an even worse company that tried to run a scam on me by increasing the "load weight" of my items by 3100lbs. Their driver named Victor, who turned out to be extremely unstable, irrational, and unethical, even produced false weigh-station tickets to support their weight scam. Victor also proved incompetent at driving the truck since he knowingly backed into a tree multiple times while attempting to back into my driveway. Turns out Victor, was uninformed about how much space was available in the truck and then proceeded to waist hours arguing about what got packed on my contract items list and what had to be left behind. Victor even argued in an attempted to have me agree to strap some of my items on the outside back of the truck along with other customer stuff! Victor and company all smoked inside the loaded trailer and off-loaded other customer's items attempting to fit everything (and there are no dividers between customer loads!) Victor tried recording me, likely hoping to void the contract, voicing concerns about how my items were getting crammed on the truck and wanting priority for essential items when it became obvious that there wasn't enough space for the items on my contract list. Cal Van Line only moved 2/3 of my items and after weeks of silence from Colonial, I had to hire another mover to transport the left-behind items. No surprise, many of my items that Cal Van Line did move were damaged - over $5k. In my opinion, companies like Colonial and Cal Van Line should not be allowed to operate in any business. I was appalled to learn that the owner of Colonial, Aldo DiSorbo Jr. is well known to industry regulators and many state authorities. DiSorbo has a long-track record of practices that actually got him banned from the industry for 3-years, which he apparently violated and went to jail according to articles. Just Google Aldo DiSorbo and read the Sun-Sentinal articles along with U.S. Congressional reports on the scammers in the moving industry, which specifically names Aldo DiSorbo! https://www.govinfo.gov/content/pkg/CHRG-112shrg80612/html/CHRG-112shrg80612.htm Apparently, Aldo DiSorbo and his family own dozens of companies that you may want to seriously consider before using. These appear to be associated with his family: Colonial Van Lines, All State Van Line Relocation, All American Van Lines, Nationwide Relocation Services, Nationwide Move Management, Colonial Van & Storage, Colonial Moving and Storage, Colonial Van Lines Relocation Division, Colonial Van Lines of Texas, Moving Squad of South Florida, eApeiron Partners, TNLots, Nationwide Auto Transporters. I believe Federal and State regulators are asleep at the wheel by allowing companies with an overwhelming amount of customer complaints to continue to operate. Do yourself a huge favor and learn from my epic mistake of hiring Colonial. read more

Stay away from them. I can not believe I am so stupid..I did not read the comments in Yelp. it is my fault 100%. I will give less than a half star. I realized they are not a "real" moving company they request third-party services for the move. When I moved from Arkansas to Pennsylvania they sent a moving company from Mississippi and two guys showed up in the late evening of the scheduled day. It took them whole evening and a half day of the next day. I was given an estimate but the final cost ended up in $1500.00 more than the estimate. I realized that they do that to everyone just to get the business (Please read other comments). As they are not involved in the actual moving, therefore, they have no clue what are they quoting. They are using a third party so they will charge $1500.00 more than what the "real" moving company charges. To be honest I took the quote from other companies but regret why I chose these CHEATS. The expected delivery dates were also not maintained. I was told 4th of Jan but the actual delivery day was extended to 10th (hopefully these guys showed up today). I will certainly complain to the BBB hope they can help. I would not recommend this company to anyone. Best read more

One of the worst service I ever had, I would definitely not recommend this to anyone. I found them online and scheduled pick-up on phone, they sent some 3rd party movers to pick-up stuff, which was okay. Couple days after movers picked up my stuff I get a call from Colonial saying my stuff weighs more than the quote and I would need to pay 1/3rd more than what I was quoted and paid for. 25 days after pick-up I started calling Colonial about delivery and they would never give me good answer on when I will receive my stuff or where is it in the transit, in the process I learned that Colonial is just a moving coordinator and all they were supposed to do was to coordinate with actual 3rd party movers. On Monday they would say that they will have an update for me by EOD but they would not respond to me until Friday. In general, they don't answer to my calls(maybe, they could be busy) but once I leave a voicemail they never call me back for days. At the end I couldn't get answer from Colonial about the delivery date, then all of sudden I get a call from 3rd party movers saying they will be delivering stuff in couple hours. I was away from home so I asked them to deliver my stuff next day, then 3rd party movers say that either I need to be home in couple hours or pay more money for holding my stuff at their storage units and receive stuff after a week. I tried calling my Colonial agent about this and asked them why I wasn't informed about the delivery date...I couldn't reach my account manager but spoke to some other agent and she blamed the account manager for not informing me about delivery. After bunch of calls between Colonial and 3rd party I convinced them to deliver little late on same day. As moving coordinators their job was to take commission 1500$(found from 3rd party mover) commission for my move and coordinate the move with their 3rd party and THEY SUCKED at it. In the end, my stuff was delivered on 45th day after pick-up which is 15 days after scheduled time. Some of the boxes were heavily damaged including my TV box, TV box is expected to be fragile all the time, just din't expect them to handle TV box like that, luckily TV wasn't damaged, and I'm missing a furniture item, which they could never find it...I need to file a claim for all this, by writing a mail to Colonial and waiting for 30 days, what nonsense is this. I should have packed and moved them by my self, I regret now for not doing it my self...end of story I would not recommend using Colonial to anyone read more

Job number: 55256453-CO-A I was pleased with the work they did, from the main office (contract and estimate) to the subcontractors who did the actual loading/unloading. Would definitely use them again. read more

Let me start by saying if I could leave zero stars I would. This is my very first Yelp review to write and I am doing it to save you all the absolutely headache of dealing with this "company". This is NOT a moving company- this is a BROKERAGE COMPANY. They do not supply movers, trucks, etc. Their only purpose is to be the middle man between you and whatever shit movers they can get their hands on. In the contract, it stated my things would be getting picked up on the 8th and dropped off on the 9th. Colonial changed my moving date not once, not twice, but three times. Keep in mind I am moving to start a new job so time is critical here (which I made explicitly clear from the beginning). I could go on and on and tell you about how the driver came at 8pm tonight, alone, with a rental van, and no credentials. Or how he refused to show any type of identification or had no paperwork or anything indicating he was working for Colonial (or any moving company for that matter). Or I could tell you how the dispatcher insinuated that the driver/one-man moving team was very tired after driving for 14 hours so I should let him move everything in the morning instead "or else things might get broken". Needless to say I told the driver I wasn't comfortable with going further until I spoke with management, which I intend to do in the morning. Despite what they say, I can tell you right now I will NOT be trusting my possessions to be handled by glorified con-artists. I now have to figure out how to miraculously get my stuff from one state to the next. But in the meantime, I wanted to take the time to write this because I don't want anyone else to fall victim to this. Colonial- you should be ashamed of yourself and the scam you are running. How you have not been shut down is beyond me. read more

Kudos to Donna Rose in Resolutions and our packing crew, led by Bennie, for saving the day for Colonial Van Lines. Donna initiated contact, and worked after normal business hours to research our concerns and provide accurate information. She remained in communication with us post move to resolve outstanding issues. Our packing/loading/unpacking/setup team were stellar from arrival to departure. Others persons with whom we engaged at Colonial could learn much from these professionals. Thank you, Donna & Bennie! read more

On May 4, 2020 I went under contract with Colonial Van Lines in order to have them move the belongings in my home from NC to FL. I paid a deposit of $3,801.73. The pick up was set to occur June 27 - 28. On June 25th I received a call from one of their agents to tell me that the move was all set and that she would call me later that evening to let me know exactly when the movers would be showing up. Within the hour she called back again to inform me of the same thing. This is when I had to inform her that we already had that same conversation. I received no phone call so at approximately 2:00 on June 26th I called her back. Again I was told that everything is good but that she was just waiting on the scheduling department to add the specifics. Still no call so around 5:30 I called their customer service line asking to speak to a supervisor as my move was supposed to occur the next morning. I was transferred back to the initial person and told she was the only person who could assist me. The employee informed me that the truck broke down and something happened with the driver so they were cancelling my move. MY MOVE THAT WAS SUPPOSED TO OCCUR THE NEXT MORNING. I asked for a supervisor and was told someone would have to call me back. Several hours later I called their company again, since no one had called me, and was told that they are a national moving company and things happen. They informed me there was nothing they could do for me. They stated that the truck was not broken down but still full of someone else's things and sitting on the side of the road waiting to be delivered. I was told they would issue me a refund but that it would take 4-6 days to receive. The supervisor informed me that there was nothing else they could do for me. So with less than 12 hours notice my family, who has a very sick son on autoimmune medication are running around to U-Haul centers to rent a truck, load and move long distance. While trying not to expose our son to COVID due to his medical concerns. I was also informed that they understand that I am upset but there is nothing that I can do because they have a clause in their contract that allows them to cancel any moves they want. read more

This has got to be the worst moving company in existence today. STAY AWAY! I contracted with Colonial Van Lines to do our move from Arkansas to Utah back in September. We were supposed to move on Oct. 25, but they failed to show for four days. When the crew finally showed up in the early evening of Sunday, Oct. 28, they had a truck that was too small and an attitude that needed adjusting. I was just about to call the police on them, that's how threatened I felt. I won't bore you with all their pathetic excuses and how sorry they said they were and how unusual they claimed my situation was because it was all BS. Do yourself a favor and avoid Colonial Van Lines. read more

Colonial gave us an accurate quote that was not much different from others who had quoted our move. They gave us a 3 day window to pick up our things and a 2 week window for delivery. They initially said they were having difficultly finding a truck approx 4 days prior to the last day of the move window and asked to me to extend our move window by 1 day which i did. 48 hours prior to the end of the move window they confirmed they found a truck. less than 12 hours prior to the last day of move window they cancelled our move and refunded our deposit. The entire time they led us to believe they will complete the move on time. At one point they even said they were willing to even take a small hit if needed to get us moved. They ended up calling me 12 hours prior to the end of my move window the cancel with no recourse to themselves. They kept us on the hook believing they have a truck for us to move. They broke our trust and led us to a nightmare situation with our move which is still ongoing. I recommend never to use this company. This company regularly lied to us. Sad this company is still in business. read more

Horrible company. Absolutely horrible. No customer service. They sub out to local movers and they lose or giveaway your items and try to give you other people's household items. Our household items sat in a broken down truck for 2 days unattended in Tennessee. This was a move from Texas to Virginia. They showed up several days late both during pick up and delivery with promises each day to be there. They gave away our brand new queen mattress to someone else or lost it. They tried to give us others' items. Moving items all mixed together. They won't even open truck until you pay first on delivery. Never do business with this terrible company. They do not care about their customers at all!!! Worst moving experience ever! read more

Thank you to Donna for jumping on the issue and constantly keeping me update on the status of my order. My items got delivered less than 2 weeks after the initial expected delivery date. read more

My move was scheduled for 7:30am the mover came and left he decided that he did not want to do the move without any explanation. I called the driver and he blocked me on his cell phone. I feel that I was racially discriminated against and I am so frustrated that my things were not moved when I paid for moving services. I have not been able to get any assistance from customer service please refund my money asap! This is a customers worst nightmare!!! read more

Update on the services: WOW!!! Donna from the Resolutions Department was able to get a hold of us ASAP. She was very understanding and patient with our concerns-- easy to talk to! She was calm allll the way! She never raised her voice nor sounded upset nor frustrated with us. We mentioned all of our concerns- the shuttle fees that were added on our final receipt, increase in some of the fees, the communication concerns with our account manager, and the the delay of the pick up. I honestly felt nervous before voicing our concerns because I really don't want to stress out about this and that it might take a few days to maybe weeks before it can get resolved, and dreaded if we would get someone that's hard to work with. Donna made me feel comfortable and relieved that our "issues" can be resolved-- and it did!!! The day wasn't even over and we got good news. I could not believe that we would be getting back the "shuttle fees" that we were charged with. Im changing my review to a positive one. Since our "issue" has been worked on and that Donna was able to answer all our questions and concerns. I cannot give enough thanks to Donna. Please keep doing what you do. Especially in these though times, we could use someone like you around. Thank you again! ----------previous review------- DO NOT EVER GET THEIR SERVICES!!! I DO NOT RECOMMEND THEM!!! We were looking for a moving company because we are moving yout of the state- NC to IL. We decided to get with Colonial Van Lines because we thought they are reasonably priced and seemed like they know what they're doing... we were completely wrong!!!! They have the worse customer service! Hard to get a hold of! They don't even give us clear updates! They basically looked for another moving company to get us moving, which is ok-they brokered it out to Out of the Way Movers (they are amazing!). Colonial was very sketchy! Initially we got in touch with Drexxel and he was nice and we gave him all the information that he needed-- the rough itemized furniture and items we have was estimated to be around 3980 lbs and cost $2750. We were even able to get our move scheduled. Made our down payment and was notified that they need to be paid in full once they deliver our stuff. Which is fine. They came a day late as scheduled and although they 4 hours late, they were able to make it happen! Especially we underestimated that we have roughly around 150 boxes (mixed sizes) instead of the 80 we estimated. They understood that these things y Movers got delayed on delivering to our place but they pushed through and was able to unload the truck in just a few hours the same day. They still maintained the professionalism that they showed us initially. They said that the final weight of our stuff was 8,800 lbs. Ok not a big deal... Oddly, they billed us wayyyyy more than what i was expecting for the extra 3300sh lbs!!! We already paid Colonial around $2,400 and on delivery day we need to pay $5,100 to Out of the Way Movers. Like what happened?!? $7,500 for 8,800 lbs?!? Why did Out of the Way movers hand us a contract from Colonial Van Lines?! We never even used the "shuttle" service that Colonial Van lines have added to our bill which is completely different. They ripped us off! I should've believed most of the reviews I saw! Do we still owe $2000 to Colonial since its the cost that's left over from the estimate?!?-- Colonial took our deposit and we paid Out of the Way Movers. Also tried to call Donna, NOTHING!!! Just asked me to leave a voicemail. We will try calling again and see if we can get them on the phone. We do not recommend them! read more

I had wrote a review a few days ago giving it a one star but am not able to find it to give an adequate update. This was before I signed up to yelp and before a resolution was made. I'm giving it a 4 star because in the end I did not use this company to move my house hold goods. What I am proud of is how we came to an agreement to make a resolution and how their customer service was great to reach out to me and to make a customer happy in the end. I just think there was a lot of miscommunication to which everything is now resolved. My advice is to make sure everyone is on the same page and things will go smoothly and good. read more

I was reassured repeatedly that they were a carrier and not a broker. That is a flat out lie. My items were picked up 3 weeks ago and no one can tell me where they are. My delivery window has come and gone and now Christmas is coming and we are living on blow up mattresses and nothing else. Run, run as far as you can from this company. I call every day and get the same line "Dispatch is working on it." I will never ever use again. read more

****UPDATE Donna with customer resolutions followed up with me less than 24 hours after my review was posted. She listened to me and actually cared about the damaged and missing items. She took the time to explain the insurance policy misunderstanding. Monica in the customer service department also followed up. Monica was great to work with from start to finish as well. It was just one person who didn't care (I don't remember his name). Donna purposed a new agreement and I am extremely satisfied that I can get most of my financial loss back. I am only giving this review 5 stars because of the above and beyond resolution. ****Original Review Pissed off! The insurance policy is a scam! So they want you to purchase extra insurance, to cover if items get broken or lost. I was never informed verbally of extra insurance and then my stuff gets damaged and I am beat out of my money. It is $0.60 per pound if your stuff gets lost or broken. My dresser costs $300 but because it only weighs around 100lbs i'm only entitled to $60.00. Then my lamp shade goes missing - can't wait to see what they will provide me for it. The rep called me on the phone to inform me of how to submit the claim. Never apologized or even felt sorry for me. I am a struggling college graduate with hardly any money and now my stuff is broken and I can't even afford to replace it. Oh yeah, and I have to wait up to 120 days. The process for completing the claim is such a hassle, that it is not even worth completing! You have to find a decent scanner to scan oddly lengthened carbon papers (that cram up in the machine after almost every scan). It took me 2 hours to scan 8 papers on an industrial scanner.... Then you have to submit in certain formats and complete forms. As advanced as technology is, I guess there is no way to digitally sign paperwork (?) The customer service for the claims department is piss poor service and in their automatic response email it says, "Once this letter has been received from our office, there will be no additional contact from the claims department until the claim has been processed". So you're telling me that you broke and lost my crap and now owe me money, and you don't have the humanity to at least call or email every week or two, to provide an update? DO NOT USE THIS COMPANY!!!!! The price was wonderful and the cheapest around, but if I knew all of this, I would have figured out another way to move. Oh and when we were scheduling the move, the rep looked at my dock and told me that I could be moved with no extra charges since there weren't any steps. I got charged almost $100 extra because the movers had to walk(?). I voiced my concerns to this rep as well, and he told me "well i'm not in the department for that. I'm only calling you to let you know when your stuff will be delivered". SCREW YOU! They don't care about taking the money at all.... Look at my attached pics - so everyone can know that this complaint is 100% legit! BEWARE. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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Buyer beware!!!!! If I could put zero stars I would. This company was hired for the sole purpose of moving our 1050 lb safe, our other belongings we could have handled with several uhauls. We paid our deposit with the understanding we were hiring sufficient equipment and number of movers for this job. Along with shuttle service to a semi. Our closing date for having to be out of our home was April 8th at 10 am. This company was aware of this and the contents of our move. They were to have us out by April 7th. We have all of this in our written contract along with a conversation and pictures of our forfeited safe and the path out of our home to move it to the truck with Gloria, who was coordinating our move for colonial. Our slot for the arrival of the movers was Sunday the 7th from 12-4pm. They said they were delayed due to drop off difficulties. At 3:45 pm, two movers show up, not with proper equipment, enough manpower and shuttle and semi as promised, but just two men and two rented 26' trucks. They say they were subcontracted by colonial and were not aware of our safe. They sit around for an hour and a half after arriving wanting us to tell them to leave due to lack of manpower and proper equipment so we lose our deposit and they get out of the contract. We cannot as we have to have vacated our home by 10 the next morning as buyers take possession of home and all left contents at closing. They move for an hour and a half and stop due to rain and improper equipment to load in rain. They say they will return between 5 am and 6 am with extra manpower and equipment for the safe in the morning and still have us out by closing. They come back at 6:40 the next morning, just the two movers and no additional equipment. We are panicking, stressed. We have our realtor talk with the buyers and their realtor to add an addendum to the contract giving us until 12pm to vacate the premises due to the movers lack of ability to get us out on time as promised. It's a little past 12 pm, buyers and their realtor show up, moving men still loading last several items in driveway, safe is laying on cement concrete behind house, abandoned and badly scratched and dented by movers as they could not load it in the truck. Buyers, their realtor and my husband and I go back to determine if the buyers will accept responsibility for the safe or if my husband and I have to track down a company and pay for its removal from their property. Buyers decide to accept responsibility, so we do not have to pay for removal. However, the safe is forfeited, as movers failed to remove from property by 12 pm, and we are out 3000$. Upon delivery of our items, we request resolution of our forfeited safe claim before paying the remainder of our bill, but colonial would not unload our items if we did not pay. They also refused to remove the 800$ shuttle fee even though there was no shuttle. Since this happened, colonial has received our receipt for the safe, showing what we paid, images of the damage to the safe, a signed statement from the buyers realtor stating what occurred, that we had to forfeit the safe and were lucky the buyers did not make us pay for removal or the additional two hours occupancy needed to remove our belongings post 10 am closing. However, colonial is saying they believe the moving men who are saying we sold the safe to the buyers. The moving men who subcontracted have incentive to say this as colonial told us the settlement for the safe if there is one would come from the moving men's pay. Colonial states due to this they will not reimburse us for our lost safe or offer any settlement. Please do not ever use this company!!! They are horrible, horrible people with no integrity. I hope this helps some people out there considering this company for a move to avoid financial losses similar to what we have incurred Update: The issue has been resolved. I was offered partial compensation for the safe. However, I was required to update this post and give it 3 stars before they would credit my account. read more

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I wish I could make it a zero star. We moved from California to Texas. The driver called the day that he was supposed to pick up our stuff and said he wouldn't be able to make it that day. He asked if it was ok to come the next day. We told him that would be fine. The next morning we get a knock on our door, it was the movers but not the driver. They sat in our driveway for four hours waiting for the driver. We were on the phone with Colonial and they couldn't even find where he was. The movers finally left extremely upset for wasting their day. That night we finally get a call from the driver saying he would be here the next day. One day after the contract window. He showed up and had no helpers. His phone was "broken" so he had to use mine to call any helpers. He was able to get ahold of movers but started a screaming match over the phone in the front yard. The movers finally agreed to come and help. He was there from 8am-10pm. Before he left he told us he was would be dropping our stuff off on Tuesday. Three days before he was supposed to. We paid the customary half up front and agreed to pay the rest once the job was complete. We had to call storage and change our reservation due to this. This was also 3 days before earlier arrival than we had anticipated. Instead of a comfortable drive we had to rush cross country to beat him there. We got there Monday night and were at storage Tuesday morning like arranged. No word from him. Called the dispatchers and colonial to find out what happened. We didn't find out anything until Friday and that was that the driver had just entered Arizona. Took him a week to go one state. When we spoke to the dispatcher they said he would be there by Tuesday. He showed up Tuesday morning with a ton of excuses on why he was late but no explanation on why he couldn't reach out to us and let us know. He had workers and they began unloading. He got half of the stuff unloaded and demanded the rest of the payment. I informed him that wasn't the deal that everything needed to be done first. He then began screaming at my wife and mother in law. I got in his face and yelled at him and he began slamming the doors on the truck and threatening to leave with the rest of our things. I called the local police department and they intervened. He finally agreed to finish unloading. When he was done and left we called colonial to tell them about our experience it's been radio silence since that day. We had to go into storage today to get a few things. This is the first time we've looked at anything and there were several broken things. I will never recommend this company to anyone. No professionalism at all. read more

Initial contact with the salesman was confidence inspiring, as Confidence Men do. Pickup was when we learned that our move had been Brokered out. Two guys in a half full rental truck showed up and got most of our stuff loaded, some was not loaded due to lack of room. We were held up for an additional payment of $1800 due to box count differences from initial estimate. Some could not fit in our personal vehicle and had to be sold or thrown away. Our move was 2,000 miles, and we were told to be ready for delivery 3 days from pickup. Weeks went by without word from our several account managers as to when to expect our belongings. Repeated queries as to Where/What State our belongings were in went unanswered. Repeated demands for Weight tickets to justify the higher weight claimed went unanswered. Many useless conversations with account managers happened. Delivery dates came and went, but we took time off work to be ready for them. We got different numbers from two different Finance managers. We were finally contacted by the company which Colonial had brokered our move to, demanding final payment of $2,000 more than justified before they would schedule delivery. We finally reached agreement on a delivery price with Colonial but the movers Colonial had brokered our move to resisted the contract language that said we would make payment when we saw the delivery driver. Eventually the brokered-to mover actually provided Weight tickets that showed Colonial was trying to charge us for 240 lbs extra. I paid when the driver showed up. The delivery was made into a storage shed without incident. The experience with Colonial Van Lines was horrible; no transparency, no relaying of requested information to justify Invoices, no accurate information ever. Moving 2,000 miles and 6,360 lbs which fits in a 10 by 15 storage space cost $9339. Rent a truck and move it yourself. Hide a GPS tracker in your stuff if you must use a Mover. Run away from Colonial Van Lines! read more

I have been waiting for my stuff for 7 weeks, still nothing except daily calls with dates that have all been busted. I have a 4 year old and have been sleeping on a foam topper with her and sitting on stools while we wait for our stuff. We need help!!! read more

If I could give them zero stars I would. I really wish I had read,the reviews beforw I hired this company. They responded to my request for a quote and the first guy I talked to seemed so professional and was on top of everything so I hired them. Big, big mistake. They lied from the start. They never told me they sub out to small moving companies and I didnt find out until they showed up, a day early!!! The guys who picked up my stuff arrived in a 26' box truck. The guys told me it would stay in that truck, go straight to LA then someone would get in that truck and drive it to me. 8 days later I still don't have my stuff! I called Thursday and my "acct manager" at Colonial told me it was on a truck but they had a difficult customer and it may be delayed. I called R & R moving, the sub contractor to confirm the story, they told me it has switched trucks twice and it was still in Nothern California and they will deliver Friday or Saturday!!! So far they have all been liars. I called FMCSA, a government agency and was told there is nothing they can do except make a complaint! DONT TRUST ANY OF THESE COMPANIES. read more

They picked up my stuff on 9/10, and supposed to arrive between 9/17-9/28. But today is 10/8, and nothing has arrived. They kept delaying the delivery time after time, every week they tell me it's arriving, but when the time comes, they wait until the last moment and call me saying it is not arriving until next week. And this repeated 3 to 4 times. More ridiculous, I had to schedule a day-off to wait for them, and they never come. Do not use their service, there are better companies than them. I picked their service because I saw it has higher rating than another company, however, it is the worst service I have ever encountered. read more

I have to update my review, after countless phone calls and then calling the FMCSA to help us, due to CVL not releasing our things for so long TO US, which is a long story. We received our things in one piece and for our agreed price for the move. We had very little damage to our stuff, which was a pleasant surprise. I think we would have had none had they not moved our things from the original containers (which they didn't tell us they were going to do) to a truck loose leaf, and then across country to us. Anyway, at the end we received our things and there was very little damage. read more

They will not send anyone out to your home to quote, and therefore underquoted our weight by 50%! Even after we called back to add items and gave them information on how heavy our furniture was. They were two days later than scheduled getting to our house for packing and loading. We were given a window for delivery and they were a three days later than the outside window. Then, when the driver was leaving our neighborhood, we had warned him several times to go an alternate route because of low hanging powerlines. He ignore us, proceed to hit the wires causing a transformer to blow up, which started a fire in our neighbors yard. Driver never stopped, didn't really seem to care when we called him to tell him what had happened. Luckily my husband was able to put the fire out with a nearby hose and the local utilities were able to come out and restore power within the hour. Great way to meet the new neighbors. But the way Colonial handled it? RADIO SILENCE. We called, and their account manager was mortified. Said we would be hearing from management and a follow up the next day. I did finally hear back once I posted a google review. I had to call a customer service rep Donna. She was professional and courteous and while she is trying to help we are getting nowhere. Apparently the owner is not responding to our request to come to a reasonable solution that will work for both parties. I don't know. Do not recommend them. I have moved 11 times - all out of state moves and this was the worst. read more

Update!! Once I posted my review, the district Manager from Colonial Van Line actually reached out to ME about an hour later on a Saturday afternoon! He apologized for the issue I had and he quickly (within 24hrs) rectified my problem and made everything whole for my late pickup times and the item that went missing. He also helped me file a complaint with the sub carrier to correct another issue that he noticed with the move that he didn't like. Any business can have problems with their subcontractors. The difference is that these folks made it right and went above and beyond to please the customer. I will be using them again since they are true to their word ..... Original Post ........ The What disaster..The estimated it would cost$3800 for my intrastate move and it wound up costing me $8100 when they were done . They moved a 10x 20 storage unit with tools and some furniture and yard equipment. What they didn't break they stole. Drills , tool box etc. Never do business with this company. No call a no show on the pickup side and a day late on the drop off. The Customer service guy "Bernard " laughed at me when I told him I waited around the entire day for them to show up! This people are a complete rip off .. do not use them. read more

11.28.18 update Donna from colonial van lines called and worked very hard to fix our moving issues. She was able to offer me a fair refund for our troubles. She cant change what happened but she made sure we were satisfied after everything was said and done. Had to shorten review. Do not hire, especially if you are a single female. Creepy mover that hit on me when I was alone and he STOLE MY TV. Paid 1400 dollar deposit and 1700 when they left. was rescheduled 5 times do to colonial not being able to contact the movers. They do not return phone calls and voicemails. We had to call them anytime we needed an update. A mover that I'll call "C" for creepy told us colonial had no idea what a going on and has no idea where he is at anytime. He also told us how he told past customers to f*ck off, called them a b*tch to their faces, and that he treated to unload customers items in a ditch. C came on a day that they canceled and forced his way inside our apartment saying he wanted to see what we had. C saw me in my night gown and said my bf and I were having sex. He loaded half our stuff then charged us extra for covering TVs and pictures after colonial said it was included in the price my bf paid. C asked us to go buy a mattress cover with our own money and we refused. He was shady and told us he could keep our weight down and lie. Stated the DOT pulled him over and said his breaks were bad and needed to be fixed before he can drive. He either lied or didnt get it fixed because he showed up at 8am the next day. NOT enough time to have a part mailed and fixed. Liar. Didnt drop off our stuff on the day that was scheduled. C said he didnt feel like working that day so he didnt show up or contact us. When he did show up he said he drank a wine cooler on the way over and wanted to rest a while. Told me for 45mins how pretty I am and how he loves white girls. He told me my body was thick and that im an angel that came into his life for a reason. C made me feel extremely uncomfortable and I had to be alone with him because my bf was at work. A hr after I left I noticed my TV was missing and C said he would check his truck but we never heard from him again. He loaded it up but it never came off the truck. He obviously stole it. Colonial basically said too bad and we shouldn't had sign the paper saying they were done. I didn't want C around me or in my apartment any longer after how he treated me so my bf signed it to get him to leave. Why would I have him hang around while I went through everything? The things he said to me were despicable and I wanted him out for my own comfort and safety. C also never wrote down that I had the TV on the inventory list so the TV doesn't exist.. Another sign that he had planned to steal it from the beginning. C told me his gf does drugs so I'm assuming he pawned it. Colonial told me my 2nd TV that luckily C didnt steal should have also been covered with a box not just covered with a blanket but wouldn't refund us the cost of the extra packaging because it didnt break I'm the move. So we paid extra and didnt get what we paid for.. that's also stealing. Emanuella said they would refund us for us having to keep a uhaul longer than needed bc they keep rescheduling us but after 2 weeks I cant get ahold of her now. A (sweet) girl named Robin stared a claim for the uhaul but I've heard nothing back. If colonial took responsibility for the people they hire, refunded us for the uhaul like emanuella said they would, and made right my stolen TV then there would be no reason for this review. We were lied to, harrassed, stolen from, and C was very creepy to me. They need to be responsible and make it right. read more

STAY AWAY!!! Absolutely the WORST company I've ever dealt with. Mitch was the original person who quoted my wife and I in the beginning, We stressed to Mitch that we have a quote and felt it was extremely high. When we explained the contents of our stuff being shipped and the pick up/destination, He agreed and said that was crazy, we will 100% be thousands cheaper, We trusted him, He gave us a quote $4000 cheaper than the one we had with another company. So we jumped on it, He promised us there would be ZERO surprises. Another "promise" that he made was the expectation date, We signed and paid on the 25th of june with the understanding that our stuff would arrive between the 3rd of july and absolute latest the 11th of July, He promised that it would be there between the 3rd-5th because the truck picking up our stuff doesn't have to make other stops along the way. But he has to tell us the 11th as the latest because of policy...No problem... So our first bad taste came when our stuff was picked up, A random person ( who doesn't work for Colonial Van lines, They sub contracted our move with AE moving company, which is a whole other nightmare of a company) and were told that its going to be $4000 more because of of stuff we didn't mention in the initial quote. Everything that was in the unit was 100% mentioned, I moved out of a small 1 bedroom apartment, biggest thing I had was my couch. After the back and forth they agreed back on the original price we were quoted. On the 11th of July which was the latest day we were told we would receive our stuff, We called because they had ZERO communication, The lady in Dispatching name Kiana told us "that she had no idea where the movers were at and couldn't get in touch with them" Which is the absolute worse thing you want to hear when you trust and pay a company thousands and thousands of dollars to safely transport all of your property to another state. Finally we are told that the transporters would arrive on the 14th of July, Our stuff was picked up on the 29th of June!! Extremely frustrated with this matter, I called Mitch and his response was "Damn, Let me get you over to my manager" When are stuff finally arrived 16 days after being picked up, It was 2 young kids from a totally different moving company that told us the bill was back $10,000 when we were told it was $6400. THEN, we find out our kitchen table AND dresser were both DAMAGED DURING THE MOVE!! Nothing was resolved, Nothing was offered, We were totally deceived and SCAMMED by this company. I HIGHLY recommend you to stay away from this disgrace of a moving company, As stressful as moving already is.. they will 100% make it worse for you astronomically. STAY AWAY!!!! read more

We contracted to move household goods and a vehicle. The start of our move process was smooth. The move out process went smoothly as did the pick up of the car. From there, everything that could go wrong went wrong. HOUSEHOLD GOODS: they were late in delivery, then tried to insist that they deliver on Thanksgiving Day, which was past the window for delivery. We were out of town and had to fight to get them to deliver the next day. I had to pay someone to come and receive the items. They refused to take credit card payment which had been approved prior to the move, so I had to have a family member get cash to pay the drivers. This was a very small move and at least 50% of the furniture items they moved were damaged. Waiting on the claims process now. VEHICLE: Was notified that the car would be delivered at the end of the promised window. Then we were notified that the truck had broken down and they could not deliver the car until it was fixed. 3 1/2 weeks later, the car was finally delivered today. I would highly recommend that NOBODY USE THIS COMPANY. We have moved all over the country more than 10 times in the last 30 years and have never had to file a claim for damaged items. Lesson learned: you get what you pay for. read more

So initially having a not great experience with the company. Finally a company who tries to make things right. Donna from Customer Service Resolutions called me after I cancelled my move to reach out and make things right for the disparities I experienced with them company. To me this deserves an update on review. I cancelled my move because the company could not honor the date of move. I appreciate Colonial now for their efforts to put themselves in my shoes and offer a refund on my deposit (hassle free) for that experience. Customer service seems to be a missing point for a lot of moving companies I have noticed, but now I know that sometimes moving dates dont always work for moving companies and to plan a little better on my end. Furthermore, for the customer service I experience I will now be using Colonial for any future moves. I will just plan a little better for things that may happen. Thank you Donna for bringing a Human aspect to a company. read more

BE AWARE!!! DO NOT MAKE THE MISTAKE WE DID!!!! This company is FRAUD! They're sooooo nice and reassuring on the phone and will promise you the world, but they'll stop replying to your email and phone calls as soon as you make payment. They're not properly licensed and lack insurance requirements. They'll provide a misleading quote to collect more at the end. They'll hold hostage of your items until you pay. They promise compensation for their mistakes (which they admitted) but the compensation is offensively low. I'll provide more information and their emails later. For now, I just wanted to give everyone heads up as no one deserves what Colonial did to us. read more

If I could give this moving company a negative rating, I would. I had to file a complaint with the Washington Attorney General 's office since the lies and horrendous service were a complete unholy mess. Several of the reps lie through their teeth. Let me ask you this...if a moving company told the drivers of the truck to "grab as much as you can" already knowing in advance that the truck was inadequate for the job, wouldn't you be pissed? Do yourself and your blood pressure a favor and stay away from this total shit of a company. read more