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Colonial Van & Storage, Inc.

5.0 (1 review)
Closed • 9:00 am - 3:00 pm

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5 years ago

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U-Pack Moving

U-Pack Moving

(20 reviews)

I had an absolutely wonderful experience with them. They were easy to get hold of for questions…read more They showed up during the windows given. Even though the containers look small from the outside, they actually hold quite a lot. I thought I would need two, but I ended up only needing one container to clear out my storage locker. My stuff was shipped from California to Alaska. My TV survived intact and the items actually moved around a lot less than feared.

Service requested - good. Quality of the pod - good. Value - reasonable, but the delivery placement…read moreand care depend upon the driver's experience. They DO NOT honor legitimate, proven claims. We are left with damaged goods, and a destroyed expensive TV. BE WARY when doing business with this company. Around the beginning of July (2025) we signed a contract with this company to deliver 4 pod units for us to use during our move. Everything went well with the first 3 pods. The 4th pod contained some items which meant a great deal to our family, so we took out the insurance coverage, which the company offers for an additional fee. By this time our family members had become pros packing the pods, arranging items securely. The driver who delivered the 4th pod was inexperienced, which we learned. As he positioned the loaded pod in the driveway, the pod swayed, shaking the contents, then he lowered it too quickly onto the driveway, causing it to drop the last couple of feet. About an hour later, when we tried to open the tailgate, it was jammed. A couple of the large items had been moved just enough to impede the opening of the door. Those items were damaged, along with a large screen LCD TV, which had been secured near the rear, wrapped in blankets. When we filed a claim, we followed all steps listed, including photos of the damaged items. Without going into the specifics of the back-and-forth communications, they have given us the runaround, thus denying the claim. Don't take out the insurance. It's a scam.

Colonial Van & Storage, Inc. - selfstorage - Updated May 2026

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