Kevin, one of Colonial's licensed service techs, was thorough and honest. Plus, he had good news! We don't have an active termite problem. Then he showed us a simple way to monitor for new activity. We are very relieved and highly recommend Colonial Pest. read more

I am a long time very satisfied customer. In todays' world it is very rare to always receive excellent service, Colonial pest does what the promise. Very professional and reliable. read more

They fixed my mouse issue by sealing off their entry points from the exterior where 2 other pest control companies just wanted to put out poison and hope the mice would just stop showing up. I'd recommend this company to anyone with a similar issue read more

Very responsive when i needed someone to check my attic. Have engaged them as our pest control and the program is awesome. Inside and out. Reliable, professional and effective read more

Colonial came out to spray a large yellow jacket nets and the exterior of my home and set mouse traps in the basement of my new home that was vacant for several years. Their technicians are courteous, professional and knowledgeable. Highly recommend. read more

A local, responsive and friendly company. I just called them back for another service. They get back to you quickly, show up on time and do the job well. I had a HUGE wasp nest on my house. They came in a timely fashion and took care of it for a very reasonable price. But here's the thing: a few days later the wasps had relocated to a nearby bush, and I was getting stung again (doing yard work). I called Colonial, and guess what? They came out that very day and removed the new nest absolutely free of charge. These are rare qualities, folks. Trust Colonial. read more

Results are outstanding. The Night activity has stopped. A Quick response from my call for help. They answered and explained my concerns for my pet. I would call again should I need services and would recommend this business. read more

We were on vacation when we had an outdoor "pest" who was setting off out outside cameras. Needless to say we were concerned about taking our new dog home to this problem. They sent out their technician Lance who went over and above to remedy the problem. He kept in contact with us and had great suggestions. Thank you everyone at Colonial Pest Control. Signed, A long term customer read more

Another no show. The third this season. Was it raining? No, a sunny day. Did you call to reschedule? No. It seems you only want new customers. I'd continue but I'm fuming! Brenda Frye read more

I am so grateful to Colonial Pest Control for their fast response and recent assessment. Kevin was so patient and took the time to explain what was going on and how to best address concerns. CPC's service all around was absolutely stellar! read more

From the first phone call to the service today, just an incredible experience. The owner and staff are friendly, professional, polite and incredibly thorough and knowledgeable. They set realistic expectations based on the age, location and construction of my home, and explained everything they were doing and why they were doing it. They kept in contact with me while en route to my home, and showed up on time and prepared. I was honestly amazed at the knowledge our service rep had about all things insect and rodent. I can see why Colonial is so highly recommended. Super happy I found them! read more

As spring came by in our new house, we saw a few carpenter ants and wanted to address it before this turned into a bigger problem; we didn't want an army of them eating at the house! We shopped around, and in our first quote, they insisted the only option was a full package, with all the bells and whistles, and the price was astronomical, both the initial service fee and the *monthly* maintenance fee! When I called Colonial pest Control, it was not only reasonable, but appropriately measured. The technician who came out, Derrick, knew exactly what to look for, listened to our specific problems, asked appropriate questions, and recommended a much more targeted solution for what we specifically were dealing with. He sprayed the outside and put some liquid bait inside, and said in a few weeks, we shouldn't see any more ants. And he was right! Plus, the initial service fee was *half* of our other quote, and our maintenance is not only cheaper, but billed biannually, not monthly! We couldn't recommend Colonial Pest Control and Derrick enough! read more

I have used Colonial for a long time, but recently had such good service, I felt like I should post a review. The techs are really very knowledgable and clearly like their job. The company itself is very professional. Highly recommend read more

I've been with them for over 10 years and great customer service. No problem is too big or small for them. I would absolutely recommend using Colonial for your annual and routine pest control service. read more

I contacted Colonial pest in the morning for a bee problem in my condo. Within 2 hours Dana came to my condo and took care of the bees. He was very kind and professional and explained everything. I would recommend them to anyone. read more

Just beware these guys send out billings 5-6 months before the bill is due and incorrectly state the bill is due for payment now! Also, they send out a technician to check the Sentricon Termite units when the ground is frozen? Not impressed with their management, but the technicians have been great when I have met them. Unfortunately I have not found anyone better in the are (yet!). read more

I have been using your services for over 3 years and have always been satisfied with the Techs that perform the service requested as well with the customer service rep. when I call the main office phone number. I appreciate all the knowledge I gain with each visit. Your office has taken care of our Bat situation, huge Bees (Hornet) nest, flying squirrel problem, and now mice in the attic. They also performed a termite inspection for my home refinance last spring and did a great job. Thank you read more

Best In Central Mass!!! I can't say enough about the professionalism of this company. They got rid of my mouse infestation a few months back and now my Ant problem! I haven't seen a critter since :) I've signed up for the yearly preventative program and was extremely happy to do it. The guys sent are friendly, knowledgeable and care about your problem most of all. Thank you, Colonial!!! read more

I would recommend this team to anybody. We have had other pest services in the past come and the work that Colonial did was well above and beyond what other companies have offered and for the first time I feel confident that our issue has actually been addressed and resolved. The tech who came to our house, Justin, was very professional, awesome to deal with and does great work. Always on time or early, very respectful of our families space as well when having to be in the house especially during the pandemic. Can't say enough good things, would recommend to everybody. read more

I was so happy with the services I got this week around a quote and inspection for what I thought were termites. Turns out, they weren't and the tech identified that there had been carpenter aunts at work based on the damage in the wood and description I gave him. He was also able to identify old damage from beetles in my basement and answered all the questions I had. I believe his name was Darryl (sorry if I mispelled it. I left his card on the fridge). I signed up with them to treat me home preventative for other insects and was thrilled with how friendly and quick they all were! Thank you so much! -Pembroke NH read more

James did an assessment for me today. While the price to do an exclusion was a surprise to me, I felt James was thorough, honest, personable and professional as he gave me his thoughts and recommendations. I would certainly go ahead with Colonial based on his assessment, if I decide to do the exclusion service. Thumbs up! read more

I've been a Colonial Pest Control customer for 10 years and across 2 houses. They schedule appointments quickly, their staff members arrive on time, and they're always cheerful and knowledgable. read more

I live in Millbury and had a roof rat (yes, a roof rat!) storing food under my porch. Being an animal lover, I did not want poison around my house (I have rabbits, squirrels, chipmunks, etc.) nor did I want the rat killed. The folks at Colonial typically don't use have-a-heart traps but they were very accommodating in removing the rat in a humane fashion. Great work!! read more

I just emailed to get a free quote and within minutes, my phone was ringing. A very knowledgeable and honest gentleman diagnosed our pest problem and offered some suggestions. This was a situation in which they could have come and "treated" for our situation but instead, he was honest and helpful. Thank you so much! You will definitely be the first people I contact should the need arise again! read more

We have used this company for mouse and ant control. The service people are prompt, easy to work with, no sales pressure, and I have not seen any mouse activity since 30 days after our first mouse bait treatment. Today was our first ant treatment so cannot review that service yet, but we expect it will work just fine. We chose the annual plan since mouse control is an ongoing concern, the price is fair for the service we receive. We would highly recommend this service. read more

I've been using Colonial Pest Control for a number of years. I have been extremely pleased with the service they have provided. They have been very professional, pleasant to deal with and have stood by everything they have done for me, not to mention they were extremely caring toward my 17 year old dog who wanted to be right by their side while they worked. I recently moved from one home to another where there was a pest contract already in place with a different company transferred from the previous owner to me, I very quickly realized how good Colonial was and stopped the contract with company that had been taking care of the new property I was extremely displeased with them. Colonial came out right away and took care of everything. I would highly recommend Colonial, and Zach in particular. I also highly recommend Colonial's annual pest control service. read more

Keith came to our house in the morning and was done in a couple of hours. He was on time and it was easy to ask lots of questions. He came to take care of our mouse/ant problems. Time will tell if what he did was successful, but hopefully we'll be pest-less soon! Grateful for prompt, courteous, service. read more

In the process of renovating a barn we had a bat issue which, even after replacing the roof, the bats remained. I called Colonial who set up an appt and followed up with two reminders. When Justin L. showed up to inspect, the bats had disappeared (probably due to further renovation work). I apologized for dragging him out and he couldn't have been more gracious and told me not to worry. He spent a little time with me and gave me some good advice. I will definitely call Colonial first for any future pest problems Very impressed. read more

I am a first time customer who is very, very happy that I chose Colonial Pest Control. The technician Jim Germain came out to our home right on schedule and spent the time necessary to explain how he was going to tackle our Carpenter Bee problem. He was knowledgeable, professional and went out of his way to reassure me that the chemicals being used wouldn't harm either my dog or the little bird's nest on the side of the house. I also appreciate the 6-month guarantee provided by Colonial as well as the 10% coupon featured on their site. Great job! read more

Colonial associates are always pleasant, timely, and professional. They don't rush, and instead take time to explain what Is being done and answer all questions. The client friendly culture is what keeps me using Colonial. Good for me bad for bugs! read more

We have bats in the attic, Justin came out and looked around the whole property and set us up with a field tech to come out. He is very knowledgeable about bats and explained everything about the process. Couldn't be happier with the all around customer service from start to finish. Would definitely recommend read more

Don't expect any customer service...We were a customer of Colonial for close to 20 years. We had new brick walk installed and after a visit from Colonial there was chemical etching that happened all over the new walk. Instead of offering to comp us a visit or find some sort of middle ground, he denied that it could be them and refused to do anything. I can't prove that it was his person, but there was't anyone else that came to my house and the timing would be miraculously coincidental. read more

To preface this story, my apartment has had mice or rats (we don't know which) for a few weeks now. We tried dealing with it ourselves with traps but it wasn't successful. We reached out to our landlord to hire an exterminator, which he did, but we had to wait over a week for an available appointment. Within that week, we did discover a mouse that had gotten stuck in a box and died but there were still one or more others still alive in the building. Today was finally the day of our appointment, between 4:30-6, which my roommate was home for. Long story short, they were at our apartment building (3 floors, we are the third floor) for under 30 minutes and our apartment did not even get treated. According to our landlord, they claim to have been there for an hour, treated outside, the basement, and the first floor and then left because "no one on the second or third floor answered the door". When in reality, when they rang our doorbell, my roommate went straight downstairs and no one was around, waited a few minutes but then went back upstairs only to find out that they left shortly after. After my landlord contacted them after being told that they had left, they told him that he would need to make another appointment in order to get the second and third floors treated (keep in mind we, in the third floor apartment, are the ones that requested an exterminator, so wouldn't you expect they would start there??????). And the next available appointment? June 19. Two weeks from today. I'm just so incredibly frustrated and annoyed over this situation. Especially considering the fact that mice carry so many diseases and I'm concerned for me, my roommate, and my pet bunny's health. So moral of the story, I'm fucking mad and Colonial Pest Control in Worcester fucking sucks. 0/10 do not recommend read more

This is the second year we have used Colonial Pest service to assist with a mice problem we inherited when we bought our house lasT August. In terms of the effectiveness of the treatment Colonial was able to fully get rid of a problem that had been going on for years. As for the technician he was extremely knowledgeable and extremely personable such that we requested him by name this year. I would recommend Colonial Pest Control without reservation! read more

Colonial sent a tech out to remove some flying insects. The tech told me that they billed me for the wrong service (the actual service was 25% less) but he refused to adjust the bill. The tech told us that what you pay depends on who you talk to at Colonial. Be careful of any business who charges you based on their moods. read more

Fantastic. Took care of birds nesting in our dryer vent and installed a new vent for us. Highly recommend!

I made an inquiry on Monday and was able to make an appointment for the next day. The person who answered the phone was very nice and helpful. Jason Parker came today and inspect the house and sure he found several problem areas. In addition, he inspected feeding stations and refilled them. I must also say, Colonial Pest Control Inc is also great in communication. I instantly received the report via email on what was done today which is great for future reference. Thank you Jason and Colonial Pest Control Inc. We are very happy with the service. read more

Just used Colonial for the first time. They were prompt, courteous and did a great job. Joe took care of the wasp nest we knew we had as well as those we didn't. I would definitely use them again. read more

Love working with Colonial Pest Control. I have 3 homes, two in MA and one in NH. The office and technicians are easy to work with. They work with you and help solve the ants,hornets and mice issues. If you need reliable and top notch service call them. read more

Recently purchased a home and discovered it had a mouse problem. Michael from Colonial came out and spent 2 hours remediating the problem. He was on time, polite and professional. read more