Make sure you receive and check your receipts at Virch's. The prices displayed on the shelves are…read morelower than the prices charged at the register. When this was brought to the owner's attention, his response was: "The shelf price was from last July. The price is higher now, we just haven't printed new tags." Apparently the entire store could be rearranged, but pricing can't be updated. Regardless of the reasoning, he refused to honor the listed shelf price and simply said, "It happens, it's not our fault." Actually, it is your fault . If you own and operate a business, accurate pricing falls on you. Customers should not have to double-check whether shelf prices are correct every time they shop. We ended up returning the item and bought the exact same part at the local auto parts store for significantly less. Just a heads up for anyone shopping there: pay attention to what rings up at checkout.

Very friendly and very helpful. Great customer service. Will definitely go back. Will recommend to…read moreothers.

Overpriced. Staff not as good as wautoma HW. Went to buy…read moreZipties. The elementary school staffer tried to make me feel stupid for walking past them and told me they're called "cableties". The ZIPTIES were 4-5 times more expensive than what I anticipated. I got mad and went to car and got on Amazon. Got what I wanted the next day for 1/4 of what Ace wanted.

In late Fall of 2025, I took 7 screens into Ace Hardware in Wautoma to be rescreened. In the Spring…read moreof 2026, I tried to install the screens. Five of the seven screens' frames were bent from Ace installing the replacement screens. After a discussion with the store manager, he wanted to see if the screens frames could be straightened. I agree with this option to rework the five screens in question. I picked up the screens, and three of the five screen frames were still too bent to be used. The Ace Hardware store manager came to my home to see if he could install them. The store manager tried to install them, but the three reworked screens still had frames too bent to be installed. The store manager took the three screens back to try to rework them. I tried to install the three reworked screens, but two of the three reworked screen frames were still too bent. I asked the store manager to pay for the two screens that Ace Hardware tried three times to rescreen. The replacement cost was $160.00. The store manager refused to compensate me for the poor workmanship at Ace Hardware of Wautoma.

Locally owned & operated hardware store which opened in December 2015. They also offer a free…read moreRewards/ loyalty program that you can sign up for at the store.

From the owner: The best hardware store in WIread more

Love this store and its staff. I wish I could shop here all the time. This is the best ACE store in…read morethe country.

Good customer service, many selections, decent pricing, allows pets and gives them treatsread more

Nice old hardware store in the middle of downtown Wautoma, right across the street from a great…read morepizza place. I try to stop in whenever I get to Wautoma, as I think it is really crucial to the health and character of small towns that this type of business (historic building, locally owned, carefully stocked, excellent customer service) not only survive, but thrive. Despite the relatively small (compared to big box stores) footprint, I have always found what I have needed here, whether it be stovepipe, coolers, shovels, fishing gear, etc. This place has a really good feel to it. Although there is no parking on Main Street (Highway 21), there is parking next to the building, as well as in a lot just to the east, across the street.

Trevor W helped me out with a delivery to Point Uni last month. He was professional, patient and…read morefriendly with the order. Thank you Trevor! Mrs. Neyer

Keith and Steven helped my father get everything he needed to install his hot water heater I am…read morevery impressed with them. Everything went smoothly to exchange one hot water tank from another. These two guys are outstanding they took the time to trouble shoot my dad's dilemma. I definitely will be coming back here to do my shopping for all things home related.

Went in to get supplies and help with a plumbing problem....very friendly and helpful.. will go…read moreback for all my Hardware needs even though I am from the city and could shop there and bring stuff up 4 my cottage.

The people are very nice but they have no good systems and no good communication in departments or…read morebetween departments. The skeleton system they do have falls apart if one employee calls in sick or there is one break in the chain. No back up people and they don't return phone calls even when promising to do so.

Very poor service. I have taken my snowblowers and lawnmowers for repairs and maintenance. On…read moreoccasions they didn't even call when the item was repaired and ready to pick up. On other occasions, the repairs were done incorrectly, had to take it back again, and then charge me again. Not any more. I have found a different place. The work is done promptly, politely, and half the price.

When I was growing up I would always go to our local ACE store. I'm in the process of moving and…read morehave been to this location a few times. The employees are friendly and the store is clean. Though, with the amount of competition and options, a bad experience just motivates me to go to a different store. I had 3 keys made at the ACE near my old apartment in Illinois for my new place in Wisconsin. When I tested my keys, 2 of the 3 worked. So I went to my new local ACE with the keys and receipt to have them recut the key. I was informed that I would have to pay again. I find this bizarre and not a good practice. I have had this same scenario happen at Home Depot (two different locations) and they gave me no trouble (nor did they charge me). I could understand if I wanted a new key but I just wanted to have it recut (which would only cost their store a little of their time). Luckily I will be going back to my place in Illinois one last time in a week. I will have them recut the key at my old location. After this, I will be going to Home Depot and Walmart for my future needs. EDIT: Manager contacted me and informed me this was not their store policy. He offered an apology and to recut the key free of charge.

Great hardware store where the employees are friendly, knowledgeable and will take the time to…read moreeducate without being condescending (newbie and chainsaws......what to do.....not to do....and basic maintenance. They did a good job....still have ten fingers and toes!). They have even upped their game. They have a complete gun shop too! For the sportsman they have hunting and fishing gear, archery supplies and an assortment of crossbows to boot! Not only is Ace the place of the friendly hardware "person" they are armed too!!