This Camping World has left me with the WORST EXPERIENCE while buying a camper from them. I've been…read moretrying to get a refund for scheduled service on my 2024 Keystone Cougar that they convinced me to purchase at the time, said they would call me when the parts come in. Fast forward 4 months and no call was ever made. I called to see what was going on and they claimed they lost the service ticket but have my parts. Now I'm out of the state and unable to come back so we jumped through hoops to get a refund started for me. It's been a month since a check was supposed to be mailed out and this so called "sales manager" Aaron apparently is only in the office 1 day a week it appears because I've called about everyday and he's never in or able to return call. It's been months and yall continue to SUCK.

So here is the latest update after a continued debacle with Camping World Springfield and the…read moreawning replacement. First of all, they finally got back to me and scheduled a date for me to drop off the camper to have the new awning installed. When I picked up the camper, took it home, and opened the awning, I was appalled at their selection. I was clear that it had to be blue fade, but the one they ordered had polka dots all over the second white fade section as well as all the other fade blue sections. I NEVER would have agreed to this pattern. Second, Jason Lowe told me over the phone they bought the new awning from Shad Pro, and that it was their second quality awning, or what Shade Pro calls "Premium" with a full white underside. But what they actually ordered and installed was a lesser quality awning than the original Dometic awning I bought that also had a full white under side. Third, to make matters worse, they never installed the two set screws at the top right and left side of the rails which prevent the awning from shifting left or right, thus creating misalignment and uneven wear. Fourth, the neglected to add enough spins to the torsion spring, so when I try to close the awning, I have to physically push on the arm brackets to get it to close completely. Fifth, as if the previous four were not bad enough, I still have no resolution on the improperly installed awning. It is now September 8, and no one calls me back to get this resolved and make it right. Here's my original complaint from August 20. I needed to have my awning replaced on my 18' Toyhauler. They wanted to charge me $800 just for the awning, so I bought it myself for half the cost, and asked them to install it. Well, they ripped the awning when installing it back in early July, and here we are nearing the end of August, and I have no resolution, and nobody calls me back. I even met with the service Manager Jason Lowe two weeks ago and he said he would take personal responsibility for a resolution, but he has not called me back even once. I am highly dissatisfied with their service. Aaron, who I originally worked with and who informed me that they ripped my awning, has not replied to my emails, nor called again for an update. I hope they get things figured out soon because I have another trip planned in October, and want my awning repaired before the trip. As of this moment, I would NOT recommend using their services. Um, Awning Replacement 101...remove all sharp edges on the rails. This is basic stuff even a do-it-yourselfer knows. I can't believe they don't practice even basic knowledge.

i bought my first RV from Four Winds East Peoria five years ago and have just upgraded to a larger…read moreone I found in Maroa. They have been very accommodating to bring the new trailer to East Peoria for my convenience. I feel like family at Four Winds. Not only are Charlie and Kevin helpful with sales I am equally pleased with Carol and Don in East Peoria Service. They have so much camping experience and have helped us from our initial novice purchase. Four Winds is the only dealer for me. Margi

Wish they had SIX STARS Would not ever go anywhere else after dealing with this high quality,…read morecustomer service business. Have bought three campers and now an RV from Fourwinds there is not a better company in the midwest to do business with. From the moment you walk in the door they are friendly and professional, and there service department is top notch in every way I would highly recommend Fourwinds for all your camping and RV needs.

Kim was so helpful when we purchased our first travel trailer. We had A LOT of questions and she…read moreanswered all of them. Hopper staff were all very friendly, down to earth, very flexible. Would return for more business and would recommend them to friends and family. Great experience overall.

Service technician's that have a little more pride in their craftsmanship. They repaired the main…read moreslide. Because the wall was coming loose from the floor. And to do that, you have to remove the. Refrigerator. Got the camper back in the summer Went to Texas this winter. In every travel day, the refrigerator was laying on the floor. And it was because when the refrigerator was reinstalled, it was not secured properly. A 3/4 inch screw into particle board is not going to hold a refrigerator in place going down the road.. I made repairs in Texas, drove back 1300 miles and had no problems. They say it's not a warranty problem which I agree. It's not a warranty it's a technician issue. Got home and dropped it off for battery problems and other minor problems repaired Picked up the camper drove 60 miles home and the repairs were laying on the floor. It's a craftsmanship problem from your technicians. Have had battery issues since it was new.......Can't find anything wrong. Ask salesman and technician about static storage should battery be on or off? Nobody could tell me.

Took my Rpod here for winterization last fall. First trip out this year the water pump won't work…read more After some detective work I discover the strainer is busted and laying loose in the compartment. They apparently neglected to remove it during the winterization leaving it full of water over the winter. Luckily this is our test run so only a one night trip. New strainer was $24. Not even going to bother asking them to cover the new part.

Me and my wife Peg purchased a 2009 Rockwood Ultra Lite from Jerry Presley…read more First, the staff: The staff were very friendly and had exstinsive knowledge of RV's and all the in's and out's of buying, using and maintaining an RV. The information we were given was great and we didn't feel stupid for asking rookie questions. They made us feel that our concerns were important. each and every question was answered with a professional answer...We did not get a run around at all. From Jerry who gave us all the info on our trailer we chose and worked up a very good and no pressure price (Yes, no pressure, he didn't come out to the lot and hound, we were left alone to look as long as we wanted) to Sarah, she was the one who guided us thru the purchase....very professionally! to Jeff. Who is a RV god in my opinion. walked us thru the trailer, explaining everything we needed to know about our RV, Jeff is a good dude and knows his stuff. The trailer: a 2009 Rockwood Ultra Lite. This was a great find. everything works and she is in great shape. She will serve us for many years to come and we look forward to many campouts with her. On the way down to pick up our RV, my wife told me about the shower handle and that it had a crack on the fitting. When we did our PDI we noticed that they had replaced it with a brand new one. Very cool guys!!! Our over all experience with Jerry Presley RV in Decatur, Il was awesome and we will go back when it is time to buy our next RV and will refer others to do business with them. I can't say enough about how pleased we are with our purchase and know that if something does go wrong with our RV, The experts are only a phone call away. Bob & Peg Henning

I was recently traveling on vacation when I noticed a roof problem on my motorhome. I contacted…read moreMid-State and talked to Kevin who asked me to bring it in. I did as requested and they looked at it and started the roof repair immediately. The repair was finished in under 2 hours and I was on my way thoroughly satisfied. What could have been a disaster with RV repairs while on vacation turned into a pleasurable experience dealing with Mid-State Camper Sales. I can not recommend them highly enough if you need service on your RV.

As two older women who are traveling in a new (to us) 2019 Class C RV, imagine our surprise when…read morewe lost all power. Called Mid-State before they even opened and they brought us in and fixed us up in no time. They literally dropped everything to help us! We were on the road in no time! They are amazing! Cant recommend enough.

While traveling across country, our 5th wheel ended up breaking a set of leaf springs. We called…read moreJ&J Camper and asked them if they could take us in. They realized we were a family stuck on the road. They had us bring in the trailer even though their service dept. was booked up for almost two weeks. They replaced the broken leaf springs and another one which was going to break soon. They replaced a tire that was worn from the broken leaf springs and hardware along with it. They even identified the lug nuts on the wheels were going bad. They replaced everything and had us back on the road in about three hours. They went out of their way for us. A complete five star service. Friendly staff who were more concerned for our safety on the road rather than just making a dollar. Complete thumbs up!!

Bought a camper there last year and love it. Great customer service and their parts and service…read moreare the best around.

Purchased a motorcycle and was surprised at the thorough inspection done and the friendly, family…read moreatmosphere. Will definitely tell everyone I know about the business.

Everything up to buying my car was good after you buy a car through them they don't give a fuck…read moreabout anyone. Erin who's suppose to be a manager can't keep it professional and has cussed at me over the phone threatening me so I personally told him I'd beat his ass. Not s professional company at all and they like to sell junk under the hood u can't see

Took my unit for brake work. After two attempts they still didn't get it right. Took it to another…read moredealer and found the brakes were installed backwards and they failed to repack the wheel bearings. Owner refused to reimburse me for work done and has a lousy attitude! Customer service is horrible!

Bought our first TT recently, and had a great experience. Prices are no haggle. The walk through…read morewas thorough...the sales manager took time to answer questions. When we took it out for the first time, we discovered that something was missing from the factory. The dealership easily and quickly resolved it. I highly recommend buying from 47 West!