Family owned and great people to know. Very personable and care about your RV and getting it ready…read morefor the travel season.

This business flat out refuses to work with any RV owner who has a maintenance policy. I was told…read moreby the owner to pick up my motorhome and find another shop. The owner's daughter, Kim the office manager, is combative and abrasive. This is not a happy place.

Fast friendly service. We were driving to Hamilton, MO and noticed a leak in the city water intake…read morevalve in our RV. They got us right in, fixed it and sent us on our way! Couldn't ask for better service!!

Had my Motor Home in for winterizing other small issues. No problems withe winterizing (yet - its…read morestill winter). The leveler alarm was going off so we asked them to check and fill the leveler fluid. They said it was full so we then drove 600 miles with the alarm going off. General RV checked the fluid found it down and filled it. The alarm went off. Colman's RV then said it would be around $60 to replace a broken city water check valve. After scrutinizing the invoice we fount the $60 was just labor. There was another $40 for the valve. $100 is a lot to replace something that cost $15 on Amazon. If we were told the actual price to begin with we would not have had it done. We were disappointed about the lack of transparency in pricing and the competence of the diagnostics. We were not charged for the faulty diagnostics but we did have to listen to the alarm for 600 miles.

So here is the latest update after a continued debacle with Camping World Springfield and the…read moreawning replacement. First of all, they finally got back to me and scheduled a date for me to drop off the camper to have the new awning installed. When I picked up the camper, took it home, and opened the awning, I was appalled at their selection. I was clear that it had to be blue fade, but the one they ordered had polka dots all over the second white fade section as well as all the other fade blue sections. I NEVER would have agreed to this pattern. Second, Jason Lowe told me over the phone they bought the new awning from Shad Pro, and that it was their second quality awning, or what Shade Pro calls "Premium" with a full white underside. But what they actually ordered and installed was a lesser quality awning than the original Dometic awning I bought that also had a full white under side. Third, to make matters worse, they never installed the two set screws at the top right and left side of the rails which prevent the awning from shifting left or right, thus creating misalignment and uneven wear. Fourth, the neglected to add enough spins to the torsion spring, so when I try to close the awning, I have to physically push on the arm brackets to get it to close completely. Fifth, as if the previous four were not bad enough, I still have no resolution on the improperly installed awning. It is now September 8, and no one calls me back to get this resolved and make it right. Here's my original complaint from August 20. I needed to have my awning replaced on my 18' Toyhauler. They wanted to charge me $800 just for the awning, so I bought it myself for half the cost, and asked them to install it. Well, they ripped the awning when installing it back in early July, and here we are nearing the end of August, and I have no resolution, and nobody calls me back. I even met with the service Manager Jason Lowe two weeks ago and he said he would take personal responsibility for a resolution, but he has not called me back even once. I am highly dissatisfied with their service. Aaron, who I originally worked with and who informed me that they ripped my awning, has not replied to my emails, nor called again for an update. I hope they get things figured out soon because I have another trip planned in October, and want my awning repaired before the trip. As of this moment, I would NOT recommend using their services. Um, Awning Replacement 101...remove all sharp edges on the rails. This is basic stuff even a do-it-yourselfer knows. I can't believe they don't practice even basic knowledge.

This Camping World has left me with the WORST EXPERIENCE while buying a camper from them. I've been…read moretrying to get a refund for scheduled service on my 2024 Keystone Cougar that they convinced me to purchase at the time, said they would call me when the parts come in. Fast forward 4 months and no call was ever made. I called to see what was going on and they claimed they lost the service ticket but have my parts. Now I'm out of the state and unable to come back so we jumped through hoops to get a refund started for me. It's been a month since a check was supposed to be mailed out and this so called "sales manager" Aaron apparently is only in the office 1 day a week it appears because I've called about everyday and he's never in or able to return call. It's been months and yall continue to SUCK.

Service technician's that have a little more pride in their craftsmanship. They repaired the main…read moreslide. Because the wall was coming loose from the floor. And to do that, you have to remove the. Refrigerator. Got the camper back in the summer Went to Texas this winter. In every travel day, the refrigerator was laying on the floor. And it was because when the refrigerator was reinstalled, it was not secured properly. A 3/4 inch screw into particle board is not going to hold a refrigerator in place going down the road.. I made repairs in Texas, drove back 1300 miles and had no problems. They say it's not a warranty problem which I agree. It's not a warranty it's a technician issue. Got home and dropped it off for battery problems and other minor problems repaired Picked up the camper drove 60 miles home and the repairs were laying on the floor. It's a craftsmanship problem from your technicians. Have had battery issues since it was new.......Can't find anything wrong. Ask salesman and technician about static storage should battery be on or off? Nobody could tell me.

Kim was so helpful when we purchased our first travel trailer. We had A LOT of questions and she…read moreanswered all of them. Hopper staff were all very friendly, down to earth, very flexible. Would return for more business and would recommend them to friends and family. Great experience overall.

While they did a great job wintering my coach they failed miserably putting it back in service for…read morethe season. They didn't check their work or they would have found their errors. The worst part was I didn't realize their screw up until I was at my campsite. Thank goodness for the help of fellow campers who figured out what was wrong. They failed to close valves and to flush the system so the water stunk like rotten eggs. I'll never come back, this was a total fail on every level.

I honestly do not know where to start. We had our travel trailer breakdown in IL and had it shipped…read moreto Jay's for service. They worked with us to get the manufacturer to approve the repairs. Then with life's situations, we decided to go ahead and sell the trailer. They sold it within weeks at the asking price that we had agreed on. Heather was so patient with us and displayed care for us. Thank you Jay's for your integrity and good work for us.

While traveling from Texas to Wisconsin pulling a uhaul trailer, my 2002 Suburban broke down on…read moreInterstate 44. Lee was the only mobile mechanic who picked up the phone and responded to my call for help. Even though he had already worked 30 hours straight and it was late on a Sunday night, he came to my assistance on the side of the road and brought parts which fit the description of my problem. He showed up when he said he would, kept in contact with me, and when he arrived, he did what he said he was going to do, and replaced the parts he said he would replace. While I thought I was going to get back on the road with this repair, it did not produce the intended result. The actual problem was a shorted wire caused by complex factors and not easily identified late at night on a Sunday, so I had my vehicle towed to a nearby hotel and Lee came back the next day to continue working on the vehicle. It took a bit of time and trouble shooting to discover the underlying problem, but once identified, Lee fixed it right away and got my vehicle running. It took significant experience and know how to troubleshoot and identify my root cause problem. Lee had that experience and he stayed with me and continued to troubleshoot until it was finished. All throughout the process, he was honest, did what he said he was going to do, and followed through to completion. If you are stuck on the side of the road on Interstate 44 in Southeastern Missouri, Lee is someone you can trust to get you back on the road when you are in trouble and not a local.

Scammer! Beware! Check with local law enforcemen! Leon Davidian has been scamming people out of…read moremoney for a long time saying they need a deposit, will say that they are on another service call will get to you soon! Poof! Your money is gone, then they block your number!

My husband and I flew into St. Louis from Texas this weekend and rented an RV from St. Louis RV. I…read morecan't go on enough about how great the experience was! I found them online and put down my deposit. The RV we got (a Class C) was bigger than I anticipated. Very spacious and could sleep 10 people! Luckily it was just the two of us and my son meeting us at our RV spot for a family reunion. In the evenings we had plenty of room for a group to play cards, snack, etc. Anyway, about the experience.... Lora was very good at sending reminders of when the payment was due, emailing the paperwork for us to send back, etc. I was disappointed that we were the last in line to pick up our RV to start our vacation (3PM instead of 2 like I thought) but she ended up letting us bring it back an hour later which actually worked out better! The RV was clean and they did a great job of showing us how to use it. They were even available for a phone consultation (after hours) when we forgot one of the steps for leveling the motor home. I loved the fact that they didn't charge extra for generator use and we had a generous amount of miles that could be used per day. They even cleaned out the sewer for us when we dropped it off and refilled the propane so we didn't have to mess with any of that! All we had to do was bring it back full of gas which is very easy because there is a gas station across the street. Dropping it off was a breeze and took no time at all! I wish we didn't have to buy extra insurance as our car insurance would have covered it, but Lora explained that not all insurance companies are the same, and it was just for precaution. Luckily the extra insurance was not that much. I will definitely use them again if I ever need to rent another motor home in the St. Louis area. (Unless I can convince my husband to buy one!)

Awful place to purchase from! I am having to cancel my financing because in four months they were…read morenot able to give the bank the correct information and were also unable to send in the correct amount of money for registration so I have had possession of a vehicle for four months with no tags and no attempt to resolve my issues with Travers. They are either going bankrupt or have a severely alcoholic owner.