Here's a review that I didn't expect on my Yelp radar!
Last Friday, I went out twice. The first was in the morning for a medical appointment. The second was a drive-thru event. My car was fine when I got back from my appointment.
My car was also fine when I headed out that night. I only stopped and left my car unattended once to fetch pizza at Riverdale Shopping Centre. After returning with my pizza, I noticed yellow on my passenger front bumper. It didn't look like the reflection from the lights around me. With two pizza boxes in my possession, I went to touch the bumper. The yellow streaks were paint scratches.
I came to the conclusion that some yellow vehicle had grazed my car's bumper while I was in Little Caesars. There was a No Frills close by with yellow shopping carts, but it would take a lot of force to make those marks on my car with one.
My other guess is that it was rainy and dark. My car is blue. Perhaps this person judged distance incorrectly doing some sort of turn and hit my car. Sadly, there wasn't a note left.
Great. Now what? I looked up this Collision Reporting Centre in Scarborough. It was closed. It was 8:50 pm. It was open again on Saturday. So, I headed there at around 12:30 pm the following day.
The last time I was at this place was in 2018. It was a similar hit-and-run incident, but the damage was the passenger rear door area.
I parked by backing into a parking spot closest to Howden Road. I headed over to the main entrance when a female staff member asked if I was here to file an accident report. I was. She let me know that I should wait there, and she'd come and help me. Cool.
I read all the signs on the door. Things have changed. The procedure is that a staffer takes photos of your car's damage first. You are also asked to pull out your driver's licence, car insurance, and car ownership. I did all of that at my car.
She had a huge stick with feet measurements labelled on it. She took photos of my car's scratched bumper. She entered all my information in a small device. She then said that I was good to go inside.
I walked inside. I kept reading signs. Another woman asked if I had photos taken. Yes. She directed me over to the waiting area. Someone would help me out.
You are addressed by your car's licence plate number. How personable! It does work effectively, unless you don't know your plate number off by heart. Each plate number appears on the screen. There is also an estimated time that you'll be helped. It's incredibly efficient.
My licence plate was called. A nice, helpful, and efficient woman managed to help me and two other people. I assume that my accident report was the easiest because I had no clue who hit my car. It made the reporting process much shorter.
There are a bunch of huge touchscreens at the back of this centre. She took all my information (the same trifecta as earlier) and entered it on the screen. There were parts where I needed to describe the incident, draw where I was parked and the damage on my car, and sign my life away. It was so different compared to filling out multiple forms like I did last time.
There was a two-sided page that I needed to fill out specifically for a hit-and-run incident. She was great answering my questions. When everything was done, which took perhaps five minutes, she gave me my completed form and asked me to line up in front of a huge arrow on the floor. A police officer would help me out next.
I had the best constable assist me. He looked at my form and summarized what I had written. I confirmed that what he had stated was correct. We then went outside to take a look at my car's bumper. We then headed back inside.
He filled out a few more sections. He then let me know that he was printing out my accident report.
He indicated the accident number of the report that I needed to file my car insurance claim. He said that my car would likely need a paint job and that structurally, it was in good shape. I thanked him and left.
I was there for maybe forty minutes. It was so streamlined and I felt comfortable there under such bizarre circumstances.
I learned that you go to the collision centre closest to where the accident had occurred. When I was walking back inside with the constable, a man asked him that question. He had an accident in Whitby and the constable said that he needed to go to the Ajax centre instead of this one.
It's interesting that this fact never crossed my mind. Both hit-and-run incidents that I have experienced happened in Toronto, so I always came here to file a report.
You are asked to not take calls on your cell phone while inside. I didn't bother pulling out my phone to do anything, other than to figure out what the date was.
I can't give this place a perfect rating. It's not like you want to come here. If you do have to, know that you are in good hands and that staff make what can be a stressful situation a lot better with their help.
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