1. Collision on the go

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    Collision on the go

    5.0 (1 review)
    Open • Open 24 hours

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    Services - Collision on the go

    Bumper repair

    Auto frame testing

    Rear-end damage

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    8 months ago

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    Orange County BMW - BMW X5 40i

    Orange County BMW

    (89 reviews)

    PUBLIC STATEMENT -- BMW HAS FAILED TO FIX ITS OWN MISTAKE I…read morepurchased a BMW from Orange County BMW in March 2026. What should have been a simple purchase has turned into an absolute nightmare because of a mistake made by the dealership itself. When Orange County BMW issued my temporary registration/tag, they incorrectly mixed up my registration information with another customer who purchased a vehicle around the same time. As a result, since March, another person has been driving their vehicle through E-ZPass tolls and accumulating violations that have been incorrectly associated with ME and MY vehicle. These are NOT my tolls. These are NOT my violations. I did NOT incur these charges. They exist because BMW made an administrative mistake. What is even more outrageous is that I have spent months trying to get BMW to correct a problem that THEY CREATED. Despite numerous attempts to resolve this with Orange County BMW, I have not received the resolution I deserve. I have also contacted BMW Corporate, expecting them to step in and protect a customer who is being harmed by a mistake made by one of their dealerships. Instead, I have been left fighting this problem myself. Now, after months of BMW failing to resolve the issue, I am being threatened with/turned over to a credit agency for violations that belong to someone else. Think about that. I bought a BMW. BMW gave the wrong registration information to another customer. That customer accumulated toll violations. And now MY credit and MY financial reputation are being put at risk because BMW can't correct its own mistake. This is completely unacceptable. I purchased a BMW expecting a professional organization to stand behind its product and its customers. Instead, I have been forced to spend months proving that I am not responsible for someone else's toll violations. BMW needs to take responsibility, immediately: 1. Correct the registration error. 2. Remove every toll and violation that does not belong to me. 3. Pay/resolve the violations caused by their error. 4. Stop any collection or credit reporting activity against me. 5. Provide written confirmation that my record and credit will not be damaged because of BMW's mistake. I am posting this publicly because apparently months of phone calls and attempts to resolve this privately have not been enough. BMW -- this isn't about a customer asking for a favor. This is about a company taking responsibility for its own mistake. I will not accept responsibility for someone else's toll violations, and I will not allow my credit or reputation to be damaged because BMW couldn't get a temporary registration correct. Orange County BMW and BMW Corporate: FIX YOUR MISTAKE. And to anyone considering purchasing a BMW: Ask yourself how this company treats you when something goes wrong after they have your money.

    I have driven BMWs for 3 decades and have brought my older model vehicle for repairs to this…read moredealership for a the last few years. The turn-around time has always been slow -in some cases literally WEEKS, and sometimes I have gotten different assessments at different times for the same issue so the quality of the work can be inconsistent, but overall, they eventually got it mostly right as far as I know. After my most recent experience, I need to warn anyone who loves their vehicle to find another place for repairs. Seriously. Don't bring any vehicle you value here. My vehicle sustained damage while sitting in their lot for another weeks-long wait. While I was told they would mitigation the damage, it is clear to me since picking up the car, they really just let it sit and fester a few days and handed it back to me in a condition that can't really be remediated properly now. In the entire process, I have never been able to speak with the service manager or anyone beyond the same front line advisor. I can't say I have ever experienced this level of willful negligence. I have learned the hard way that there is a reason they don't feature their staff or leadership on their website (it's a blank page); it is a means of avoiding culpability, good (even basic) business practices, and just plain decency. I truly believed the service advisor I had worked with for years had integrity, but the soullessness runs deep here. It's a little embarrassing to admit an attachment to a car-but I got a ton of joy driving my classic-particularly in the last two years marked by a lot of personal loss. Now it can't be safely driven anymore and it's kind of heartbreaking. Do yourself a favor and find somewhere else.

    Collision on the go - towing - Updated October 2026

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