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    Collision on the go

    5.0 (1 review)
    Open Open 24 hours

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    4 months ago

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    Orange County BMW - BMW X5 40i

    Orange County BMW

    (86 reviews)

    I recently purchased a new 2025 BMW 4 Series convertible. I can honestly say that it was the single…read morebest car purchase experience I have ever had in my life. I'm 59 years old, so do the math on how many cars I've owned. When done right, car 'shopping' can be fun, but as we all know, not always. Car 'buying' is always much more challenging. And sometimes downright awful. Hard to find the model you want, rude or inattentive salespeople. And when I know more about the car than they do - which is way too often, can be super frustrating. And then the time it takes to complete the transaction on pick-up day can be perplexing, lengthy, and otherwise maddening. I share all this because my experience at Orange County BMW (Harriman, NY) was the OPPOSITE of that. It was just terrific! My salesman (Jon Lanzkron) and the general manager (Sami Ozder) were incredibly friendly, helpful, understanding of my situation, and HIGHLY engaged and responsive. I wanted to design my own spec on the car, which can be tricky from a timing standpoint. These guys walked me through the whole process and made it fun and seamless. It gets even better. On pick-up day, it only took about 60 minutes to complete the paperwork, shift my insurance, etc. It could have probably been even quicker, but I'm kind of chatty. Then the BMW Genius did an expert job walking me through the car's awesome tech features and then I was on my way. I cannot say enough about Jon, Sami and the Orange County BMW dealership.

    On April 7, I dropped my 2024 X5 40i drive, vehicle off to address a " check engine" light…read more Immediate interaction with Nick lede to spend $900 for an oil change, spark plugs and brake fluid drain. After conferring with Nick, he cleared the "error". I went to pick up my car the next day, drove off and the engine light came on again. I reached out to Nick and he scheduled me 2 weeks out for a loaner to assess the error message. I dropped my car off April 21, 2026. Nick assured me he would reach out by the following day. It's been 2 weeks, I haven't received a phone call or update on the status of my vehicle. I contacted the dealership every day after April 22nd, was transferred to a number, where no one picked up! However, I did speak to the Service Manager Sophia, who was no help! Oh and to add insult to injury, i reviewed the live activity for my car, IT'S BEEN PARKED SINCE I DROPPED IT OFF !! As of the writing of this review, I am disappointed and have forwarded a letter to the General Manager, Corporate and BBB, for resolution! I don't recommend anyone come here to service their vehicle.

    Collision on the go - towing - Updated May 2026

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