Beware!!!! I was informed by phone before my first visit that there was no co-pay. When I arrived for my first visit I again inquired about a co-pay and was again told there was none. Subsequently, I scheduled a second visit. When I arrived at the second visit, I was informed that there is a co-pay. I stated to the receptionist that I got little out of the first session but, because there was no out of pocket cost to me, I came back for a second visit. I informed them that their service was not worth a co-pay of $40 so I left.
Subsequently, I received a bill for the first visit (the visit that I was informed repeatedly would cost me nothing out on pocket). I called Collins and talked to Amber to explain fully why I wouldn't be paying for the first visit. She told me it was my obligation to pay it and there is no exceptions.
Based on the way I was treated, I wouldn't ever consider going back to Collins. read more