I have gone to Dr. Zehr for about a year with hip pain from a tendon. I was not getting relief so…read morewe did an MRI where they found a complete tear in my gluteus minimus. When I went to my next appointment after the MRI he told me there was nothing he could do for me and that I would be walking with a cane. I went to another orthopaedic dr. where they told me 3 things they could do. And in 7 weeks I am 50% better. I would NOT recommend Dr Zehr. It is apparent he is only interested in high dollor hip and knee surgery. BEWARE.

Best place to go for hip replacement surgery. The office staff is very friendly and helpful. Dr…read moreZehr is the best! I was walking the day of surgery. Excellent care!!

I have gone here multiple times over 20 years-- first, for recovery from spinal fusions, and later…read morefor recovering from knee replacements ,torn rotator cuffs, and a shoulder replacement. Thanks to John and his team of PT's, I'm still living independently in my late 80s!

I was very disappointed in my results. I did 22 sessions over 11 weeks and experienced very little,…read moreto no improvement. I'm 74 years old, yet Dr. Pierce worked on me like I was one of his 22-year-old hockey players.

Went with an appt today and a doctor walked in with his son, without an appt, at the same time as I…read moredid. He said he didn't need to see a doctor but wanted an xray for his son. Receptionist explained they were busy but would squeeze him in. His son was xrayed before me. When I was finally taken back for my scan he positioned it on my knee but I was there for my back. He then opened the door to tell the nurse she put the wrong files on the wrong doors! Dr Rubin was great though.

Absolutely terrible, walked in with a severe knee injury. Appeared to be 2 people waiting. They…read moresaid there not taking anymore patients that I should try somewhere else, to maybe try the ER .Meanwhile knee is swollen and throbbing . They were kind of rude about iy as well. I Would rate it a zero if I could. The same care and service they gave me zero !

This place is excellent. I highly recommend it for all of your physical therapy needs. You are…read moretreated like family here. Marina is one of the physical therapists. I highly recommend her. She is kind, patient, thoughtful, caring, and supportive throughout your rehabilitation. Also, I have to add the front office Staff are extremely friendly, very helpful and thorough. It's really nice to go to a place with the front office Staff are so welcoming and the therapists are amazing. I've been to several other physical therapists in Naples and hands-down this is the best!!

They did not understand the nature of my pain and continue to try traditional physical therapy. I…read moreasked them if they did orthopedic manual therapy or functional manual therapy and they told me yes, but they did not. I was in as much or more pain when I left there as when I came in. I think they are traditional physical therapists and that's all.

I sought a second opinion for an upper-extremity condition because Dr. Fernandez specializes in…read moreupper-extremity care. After waiting several weeks for my records to be reviewed, I was told Dr. Fernandez would not approve an appointment. When I asked why, I was only told that the doctor "didn't feel comfortable" seeing me, and no further explanation was provided. After waiting weeks, I found the lack of communication and the inability to schedule an appointment very frustrating and disappointing. I was also disappointed with how the receptionist handled the conversation. I found her to be dismissive and unwilling to provide any additional information or guidance. At the very least, I expected clearer communication or a referral to another specialist if Dr. Fernandez wasn't the right fit for my case.

I was late due to traffic. I called and let the office know…read more When I arrived I was told that they would not see me. The waiting room was empty. I offered to wait, reschedule. The office person showed that the waiting room was empty and said there was no one to put ahead of me. She asked me if I wanted to reschedule since I was a no show, even though I was there. I said okay. She then informed me that if I wanted to reschedule I would need to pay a 100 dollar no show fee. So I have no idea what type of doctor Dr. Fernandez is, but I can tell you her office people are not kind, understanding, or flexible.

Dr. Regala and his staff are fantastic! He has treated me and several members of my family over…read morethe years. I trust him, completely. He is so knowledgeable, caring, thorough and professional. There is never a long wait time when you come in for your appointment. His staff is completely accommodating, professional, competent, caring and kind. I will never want to see a different orthopedic surgeon, as long as I'm in Southwest Florida.

I was in a car accident last year. When I first came there, my entire upper body was frozen. I lost…read moreall coordination on left side and some on my right. At first, I couldn't even carry food across the room. I also had terrible amnesia; I couldn't remember anything within less than 30 seconds. 9 months ago, I re learned to roll a ball on the floor. Now, I can reach, get up and down, and have full motion in my arms. This week, I bounced a ball and put it behind my back! I can catch balls in multiple directions! This is all a combination of: Dr. Hiler's adjustments and extensive background in Neurology, Jan's nerve blocker injections, Shaun's (Wellness Director) personal training sessions and stretching, infra red and sound therapy which has restored my memory, and of course ice and heat. I couldn't begin to ask for more. AMAZING HEALING and Great Customer Service! Katie

20 years of history here ruined. This place has become about money I say with regrets. 5 minute…read moreadjustments and full price charges became the norm. I was in a car accident last year and they asked me to fill out 90 pages of forms to get more money. I declined and found a WAY better Dr. and firm to treat me, and respect me. I was told by Dr. Hiler to grow up and pay my bills. The most unprofessional experience that I have had in health care. Suggestion is to shop around before going here. Hiler's attitude got a bit too ugly with me, and he told me not to write a review. I do what I think is appropriate. Good luck.

Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.