I did some research in looking for a knee/hip doctor in Naples and decided on seeing Dr. Biggs. I…read morecould not be more pleased with that decision. The first thing I was struck by was that all of my X-rays were taken in the standing, weight bearing position. This was the first time I had experienced that, only to later review the literature and learn that this, in fact , is best practices. Then in my exam and discussion with Dr. Biggs, I found him to be truly interested in treating me, the patient and not my problematic scans. He was easy to talk to, listened carefully and we collaboratively decided on a treatment plan. It was refreshing!. Through his attentive listening skills, he addressed an unrelated matter of concern to me. It was unexpected and much appreciated! My experience with Dr Biggs and his office staff was very positive.

I'm sure the doctor is probably wonderful but I never got as far as meeting him. This is more of a…read morerating on the office. I couldn't get past the check-in person. I showed up with a smile and great attitude, as is my normal disposition. However, the employee came across as short and somewhat "huffy". Apparently, I was supposed to show up 30 minutes early but wasn't informed of this by email or text. I was hastily handed a clipboard with some forms and told to quickly fill it out. Understand, it wasn't the words that got to me. It was the attitude. After briefly reflecting on this I determined this was not an office I was willing to deal with. I handed back the clipboard and told her I changed my mind about using their services. I turned around and left. I'm researching other doctor options. While trying to be fair, but still provide a review, I didn't think it fair to rate it one star since it had nothing to do with the medical side. It was a staff issue.

This office is all about money, not compassion, empathy or patient care…read more The reason I say that is, I called this morning to readjust my physical therapy schedule and they said there would be a charge because I'm missing today's appointment which I have scheduled out through September. I explained my daughter is having an emergency tonsillectomy surgery this morning @ physicians regional Hospital because her throat is bleeding and she couldn't breathe Tina the horrible front office staff person just argued with me and told me that's their policy. even after knowing it was an emergency tonsillectomy, her position remained the same. In addition i reminded her I had been a shoulder surgery patient of Dr. Guerra's - she just raised her voice and said that's policy Then I called upstairs and Tia gave me the same nonsense Good doctors, horrible staff

Went to their office 2weeks ago with a broken leg. Never heard back from them until today when I…read moregot a call from a different Dr saying they received a referral from them. they waited two weeks to send me a referral for a broken leg that needed surgery. Not even a phone call from their office.

This office is all about money, not compassion, empathy or patient care…read more The reason I say that is, I called this morning to readjust my physical therapy schedule and they said there would be a charge because I'm missing today's appointment which I have scheduled out through September. I explained my daughter is having an emergency tonsillectomy surgery this morning @ physicians regional Hospital because her throat is bleeding and she couldn't breathe Tina the horrible front office staff person just argued with me and told me that's their policy. even after knowing it was an emergency tonsillectomy, her position remained the same. In addition i reminded her I had been a shoulder surgery patient of Dr. Guerra's - she just raised her voice and said that's policy Then I called upstairs and Tia gave me the same nonsense Good doctors, horrible staff

I had a shoulder replacement done by the dr, I remember the initial appointment went well. I…read more Had severe arthritis that would not allow me to raise my arm over my head. The one question he asked me was what did I want to achieve from the surgery. wow i was sold. I told him I would love to be able to play catch with my grandchildren. the doctor assured me this would be the result.To date I am unable to pick up and throw a ping pong ball more then a couple of feet without excruciating pain. After a year of therapy and visitations he recommended more cortisone treatment. A year of therapy and over $100000 in charges I get to watch my grandchildren play catch with my neighbors

Went with an appt today and a doctor walked in with his son, without an appt, at the same time as I…read moredid. He said he didn't need to see a doctor but wanted an xray for his son. Receptionist explained they were busy but would squeeze him in. His son was xrayed before me. When I was finally taken back for my scan he positioned it on my knee but I was there for my back. He then opened the door to tell the nurse she put the wrong files on the wrong doors! Dr Rubin was great though.

Absolutely terrible, walked in with a severe knee injury. Appeared to be 2 people waiting. They…read moresaid there not taking anymore patients that I should try somewhere else, to maybe try the ER .Meanwhile knee is swollen and throbbing . They were kind of rude about iy as well. I Would rate it a zero if I could. The same care and service they gave me zero !

Dr Goldberg was knowledgeable, honest and didn't try to treat a problem that wasn't there…read more Apparently my pain is coming from arthritis and he recommended an excellent physical therapist.

Dr Goldberg repaired my torn rotator cuff and did a fantastic job. Very happy with the results and…read morewould highly recommend him for any shoulder issues.

I am in need to a hip replacement (right side this time). I had a great turnout with my left hip,…read morebut Dr. Mead came so highly recommended by my peers, that I had to have a consultation with him. Dr Mead's staff was very helpful & courteous from the check in, X-rays, surgery scheduler & check out. I am super excited to have Dr. Mead do a minimally invasive hip replacement with Stem Cells. Very impressed with everything I have experienced so far.

Dr Mead replaced my Hip and my Knee in the last 2 years and I'm back to Tennis, Golf, skiing and…read moresoon ice Hockey. I knew I was in good hands when the nurses in pre op said, we love Dr Mead, he's the best.

Dr Kapp is a competent surgeon, although overly optimistic regarding recovery times. His office…read morestaff, however, is a disaster. Often the phones go unanswered when calling the office, and messages left are not returned. It was very frustrating post surgery to have problems and not be able to reach anyone. I would not go back to this practice when there are so many good surgeons in Naples.

I've have both of my hips replaced by Dr Kapp. i would never consider going anywhere else…read more He's no nonsense ~ makes you feel at ease before and after surgery. The office staff is so nice Got my life back

Dr Wallace and his ENTIRE TEAM contributed and continues to contribute as I am healing from a…read morespiral break in my left humerus bone. So grateful for their positive, compassionate and profound heartfelt professionalism on this unexpected and challenging journey...

I have been a patient of Dr. Brian Wallace's for several years following a torn ACL repair. I…read morerecently made an appointment due to shoulder pain and decreased strength in the gym. Dr. Wallace ordered an MRI which is conveniently located in the Joint Replacement Institute practice. His staff worked with my insurance when they first denied coverage even though it was the last few days of the year and my family had more than met the deductible. The MRI was covered and revealed a 50% torn rotator cuff and Dr. Wallace suggested PRP (Plasma Rich Platelets). Blood is drawn from the patient and spun to produce PRP which contains a mixture of platelets, including cytokines and growth factors, and has anti-inflammatory properties which injected into an injury site can stimulate the healing process. I have truly been more than pleased with the results. I no longer have shoulder pain including when I lay on my side and I am working my way back up to push-ups and heavier weights in the gym. As a surgeon, Dr. Wallace looks for non-surgical remedies when they are an option. Dr. Wallace also has incredible bedside manner that make me know I have been heard and takes his time to ensure that the patient understands all pain relieving options. Dr. Wallace has empathy, knowledge and surgical skills. We are fortunate to have Joint Replacement Institute with skilled surgeons right here in Naples, Florida.

Awful follow up care Got infection after knee replacement…read moreDunchis punted to nurse and pa for care who were terrible Had to have HSS in New York remove replacement and 3 months of antibiotics infusion and another artificial knee 3 surgeries

I suspect this this will be an ongoing review with updates and perhaps different stars…read more Dr. Dounchis name was given to me by my regular Dr. as I was having pain in my knee. I had to do X-rays then MRI to look into my knee further. I had the results posted to my NCH online file. I could not really understand what they were saying . Mrs. K. and I go to Dr. Jon and he flatly states I have a torn meniscus and arthritis in my knee. He said the arthritis was bad enough to warrant a knee replacement. Then we had a huge turn in treatment. He was going to give me a cortisone shot and inject gel into my knee and I should be good to go for 5 years. This is where Mrs. K. and the Dr had a "discussion". She wanted me to have a replacement now vs 5 years from now as I would recover faster now than later. At multiple times he used the term robotic knee replacement procedure. Which means a robot does the surgery and he monitors it. Much to Mrs. K's disagreement with the procedure I decided I would trust Dr. Jon. So far I have had both shots and rehabilitation. I am not pain free but I am way better than what I started with.

dr havig is great. One of the best in Naples…read more The office has greatly reduced waiting times. I have not waited more than 5 minutes after getting to the office on time.

This review is not directed to the staff or doctor Havig. It is to the practices of their…read morescheduling and lack of respect toward the patients with their scheduling procedures. I intentionally scheduled an appointment for the morning time, 10am to avoid waiting time. I sat out in the lobby for 1 hour and 15 minutes. I was then called back and sat in the examining room for an additional 45 minutes before I saw the doctor. Two hours after my scheduled time!!! The office was open at 8am, My appointment was at 10am. How do you get backed up 2 hours behind schedule when you've only been open for 2 hours???? Bad scheduling! At 11:15am I met a friend in the lobby that had an 11am appointment. She was livid when she found out mine was at 10am and I still hadn't been called. Other in the lobby expressed the same disgust. This is a total disregard for patients. Our time is valuable too. Why schedule patients so close together? $$$$$$$ first patients second. This office needs to treat its patients with more respect.