Dr Kapp is a competent surgeon, although overly optimistic regarding recovery times. His office…read morestaff, however, is a disaster. Often the phones go unanswered when calling the office, and messages left are not returned. It was very frustrating post surgery to have problems and not be able to reach anyone. I would not go back to this practice when there are so many good surgeons in Naples.

I've have both of my hips replaced by Dr Kapp. i would never consider going anywhere else…read more He's no nonsense ~ makes you feel at ease before and after surgery. The office staff is so nice Got my life back

I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

Extremely disappointing experience with Physicians Regional Healthcare…read more I had three visits at the Center for Wound Care and was shocked by the charges. My three visits totaled $5,722 in outpatient hospital charges: $2,878 for the first visit (about 30 minutes for an examination and dressing), $1,858 for the second visit (removing, examining and replacing the dressing), and $986 for the third visit, which lasted about five minutes and ended with being told the wound was healed and I didn't need to return. At my first visit, I specifically asked about the cost and was told not to worry because they would bill my insurance. I was never informed that these visits would result in charges of this magnitude. After receiving the EOBs from my insurance, I immediately contacted the wound care director. He agreed the charges did not sound accurate and said he would look into it. I emailed him the EOBs on July 7 and followed up three additional times, but never received an answer. I then contacted the patient advocate, provided all of the information and followed up multiple times with no response. I also contacted billing and clearly explained that I was disputing the charges. I was told the issue would be reviewed and someone would get back to me. Instead, after months of trying to resolve this, I called today and was told there was no record of my calls or dispute and that the account had been sent to collections. I am extremely disappointed by the lack of communication, accountability and willingness to address a legitimate billing concern. I gave Physicians Regional multiple opportunities to investigate and resolve this, and nothing was done. I will not be returning to Physicians Regional Healthcare. Anyone using this health system should carefully review their bills and insurance statements and ask detailed questions about charges upfront.

Dr Troy and her staff, especially Yana were fantastic for my wife and I. My wife was suffering from…read morean invasive ductal carcinoma and everyone at Paradise Coast Breast Specialists were kind, informative and very helpful. Yana was great at helping sort out the insurance company who were being slow. Dr Troy did the surgery and recovery has been better than expected. Great job and thank you all for making such a stressful time so much less stressful

I have been a patient of Dr. Shell-Masouras for more than two years. From diagnosis and surgery…read morethrough ongoing routine post op care, she has been incredible. She has a calm demeanor and is very relatable and compassionate. She takes all the time needed to speak with you and answer any questions. Dr. Shell-Masouras is an exceptional and highly skilled surgeon who truly cares for her patients. I am so grateful that she is my doctor. Jean D.

I was just informed that Dr Greene will no longer be able to continue to be my healthcare provider…read more Is it because I questioned their billing tactics?!!! They billed me for an endoscopy which was never performed during my 2nd office visit. All he used was a tool called a spectrum to open my nostrils and visually look up my nose which literally took 5 seconds. So when I received my bill there was a charge of approx $800 for this service called "ENDOSCOPY" which was never performed. I questioned the charge but to no avail. I called my insurance, the billing and fraud board department and interestingly enough that's when I got a termination notice. BEWARE!!!

Dr Greene is an excellent doctor. He is extremely thorough and very caring. I appreciate his…read morewillingness to listen and go above and beyond which is not typical in today's world of overbooked practitioners. 5 Stars

I did some research in looking for a knee/hip doctor in Naples and decided on seeing Dr. Biggs. I…read morecould not be more pleased with that decision. The first thing I was struck by was that all of my X-rays were taken in the standing, weight bearing position. This was the first time I had experienced that, only to later review the literature and learn that this, in fact , is best practices. Then in my exam and discussion with Dr. Biggs, I found him to be truly interested in treating me, the patient and not my problematic scans. He was easy to talk to, listened carefully and we collaboratively decided on a treatment plan. It was refreshing!. Through his attentive listening skills, he addressed an unrelated matter of concern to me. It was unexpected and much appreciated! My experience with Dr Biggs and his office staff was very positive.

I'm sure the doctor is probably wonderful but I never got as far as meeting him. This is more of a…read morerating on the office. I couldn't get past the check-in person. I showed up with a smile and great attitude, as is my normal disposition. However, the employee came across as short and somewhat "huffy". Apparently, I was supposed to show up 30 minutes early but wasn't informed of this by email or text. I was hastily handed a clipboard with some forms and told to quickly fill it out. Understand, it wasn't the words that got to me. It was the attitude. After briefly reflecting on this I determined this was not an office I was willing to deal with. I handed back the clipboard and told her I changed my mind about using their services. I turned around and left. I'm researching other doctor options. While trying to be fair, but still provide a review, I didn't think it fair to rate it one star since it had nothing to do with the medical side. It was a staff issue.

I took my son to Lamon re: a hernia that appeared on a CT scan. After a QUICK exam, he says he's…read moredone 4,000 hernia surgeries and my son doesn't have a hernia. He goes on to say "oh, well you went thru the NCH ER! Of course, they will tell you ANYthing, they just like to order unnecessary tests". I couldn't believe the verbal bashing he was doing to the NCH ER physicians! He ended each sentence with an overly exaggerated "ugh". He spoke down to my son and I the entire office visit. He spoke to both of us like we were just idiots for even wasting his time!

In 2006 Dr Lamon did an emergency operation on my wife.She had a blocked artery that shut all the…read moreblood to both small and large intestines.He removed about 18 feet of her small intestine,and spliced it in three places.What a Doctor!!! and she is alive today. Phil Y

There is no other way to say this outside of Dr. Hasen just "gets it". Whether you need to take a…read moreplane, train or automobile...run, walk or crawl, you need to see Dr. Hasen. I started my rhinoplasty research journey after a fall which resulted in the shattering of my nose. It was such a monumental decision and I could not find anyone that made me feel comfortable or confident in their ability. From the first consult with him I was immediately put at ease and KNEW he would be my surgeon. I made my rhinoplasty appointment that day . Dr. Hasen is nothing short of a magician of plastic surgery. Facility and attached surgical center is clean and the décor is beautiful. Very thorough pre and post op care. Never felt rushed or unsure of the processes. Not only professional, caring, down to earth, and skilled, the results are absolutely flawless. If you're considering a procedure or surgery (of any kind) you owe it to yourself to schedule a consult with him. I can promise you, he will EXCEED your expectations. Not to mention his entire staff of nurses, anesthesiologists, and front and back office are sensational. Thank you Bethany, Marie , Denisha, Jen, and Wendy:) If there were 10 stars I'd give him 11. I would highly recommend this entire practice.

I am not sure where to start because I am truly impressed by Dr. Hasen work. Before, during and…read moreafter my surgery I felt safe and confident about his work. dr.Hansen and his team has been fully hands on during the whole process and I am truly impressed by my whole experience. When it comes to your body, I will highly recommend to invest in a good doctor like Dr. Hansen, you will feel like a brand new person. Don't go anywhere else.

Clean, professional, not pushy, no selling. Referred by…read moreinsurance, came to get free consultation for medical problem. Doctors and nurses, all staff are very friendly and spend the time to explain, answer questions Facility is great, what you expect and consultation is thorough, not your walk in and take a look This one story attached to other medical offices is an easy accessed location. Near the Publix strip mall, these offices are hidden along the street just behind off Immokalee road. They have free wifi and are very in tuned with multi media communications. Love the use of texts and online appointments.

Be mindful of the words spoken at the initial consultation - results are not guaranteed…read more After two micro needle sessions, I saw no noticeable positive results. I canceled the 3rd appointment, not wanting to throw good money away after bad. Maybe you'll have better luck!!

After a L2 kyphoplasty by Dr. Gary Colon (neurosurgeon Naples, Florida)I had extreme left glut and…read moregroin pain immediately after and Dr. Colon denied it was from the L2 kyphoplasty. After complaining to him for 3 months he got rid of me by sending me to pain management for epidurals, other injections, morphine and physical therapy which didn't help at all! After consulting other Naples neurosurgeons and neurologists for many months, with no honest answer from any of them, even though I had a CT scan prescribed by Dr. Gerber showing cement on the report at L2, but Dr. Gerber stated I had no cement in my canal and wanted to do a stim implant instead. After much research I found a neurosurgeon in Miami who looked at my scans and said the wrong surgery was done by Dr. Gary Colon and the Miami surgeon could fix it with a decompression and fusion at L1,2,3. He did this and removed cement from my spinal canal that Dr. Colon put there and never informed me of it, even though I had an MRI shortly after the L2 kyphoplasty that showed the cement and the MRI was seen by Colon. Dr. Colon also lied in his medical notes that I requested. Since this surgery by Colon I need a walker and I am confined to my home unless I get help to lift the walker. It's a living hell thanks to Colon! Office people are awful to schedule with.

Dr. Colon was recommended by my husband's primary physician. He called his office several times to…read moremake an appointment. They do not ever answer the phone. You have to leave a voicemail. They have never called him back. We will be going somewhere else!!!