On Feb 19, 2026, I called Collins to repair a door that had a bent track. The first service tech did a repair and we planned for them to return to replace the right track on Bay 1. They came out a second time and verified that Bay 1 needed a new track. They came out a third time, did not know what door to repair and asked a random warehouse worker. They installed the new track at the wrong bay and on the left side. When we contacted the owner, he refused to fix the issue and refused to repay us the $602.00 that we had paid for the work. BUYER BEWARE, THIS COMPANY IS NOT HONORABLE. read more

technician was knowledgeable, professional, efficient, and we were really impressed that although our door system is over seventy years old it didn't take long for him to figure it out as he had never seen one like ours. Great to have the garage working smoothly and quietly once again. read more

Collins was recommended by the office in our complex. Bob was great when i called on Saturday and suggested i wait until monday. He took time to explain spring lifetimes and how to measure the part. I would give him 5 stars! Unfortunately, the customer service from the office was grossly inadequate for me. The first quote had few details including Spring lifetime for the price quoted! Being an Engineer myself with a good understanding of alloys and fatigue, this was not satisfactory at all. I had to keep calling and emailing to speak to someone technical/knowledgeable who would respond to my questions and clarifications, but nobody ever called me back. I kept getting updated quotes though, each one getting slightly better after i kept asking specific questions! I called once again and was told the Manager had left for the day and would call me back the next morning. After waiting all morning, I finally gave up and went with a company much more responsive and hungry for my business. I would not recommend - it seemed like they were trying to hide details that are critical to the cost and longevity of the Springs (the last one broke in less than 4 years!). This is totally unacceptable. read more

The spring on my garage door broke on a Friday afternoon. After contacting a few companies, I heard back from Collins on Saturday morning. I talked to Bob and he said it would be less expensive to have him come out on Monday, rather then the weekend. So we set it up for Monday morning. Bob showed up and did a great job replacing the spring, and he gave me a few tips to keep everything working properly. I would have given 5 stars, except I was quoted the wrong price. I don't believe it was intentional. It still ended up being a good deal, and I'm very happy with the job that was done. read more

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Excellent service and they were able to complete the work quickly. Please becareful when searching for garage door repairs. We fell into a scam so we were afraid when we called another company. Collins is definitely legitimate. Two young men were able to fix the issue in two days. The older man is a bit gruff but at least he got the job done. They were able to re use the old part instead of forcing us to buy new ones. Very honest work! read more

Replaced my opener and helped fix my door that was originally poorly installed. Now it works great

He replaced my garage springs but my garage collapsed after he left. I will NEVER use this company again because of the incompetent job.

Fantastic service. Had a broken pulley in my residential garage. Call them up first thing in the morning, they quoted a reasonable price and said they could have someone here by the afternoon. The repairman called around 1 to say he was about 45 minutes away, then again 45 minutes later to say he was here. Had the pulley fixed and the whole system realigned and re-greased within 20 minutes. The door works perfectly now. And the work came in under the original estimate! I'm thinking of replacing the door itself this summer, if I do I'll definitely be going back to Collins. read more

Collins installed my original garage door and opener and I got their name from the builder of my home. I needed the opener replaced and they were great! Super nice and professional customer service staff and the guys who came to do the work were great! I would definitely recommend Collins! read more

This is the most unreliable company I have ever worked with. They were months delayed and did not have a handle on any shipments. I was disappointed in the project manager and the the factory they get it from. I advise you go somewhere else. read more

I couldn't be less satisfied with this business. Since getting a simple garage door opener installation two months ago, our experience has been negative at every step. The original installer showed up an hour late for a three hour window, then proceeded to install a low quality (possibly used) opener without giving us any other options. The motor was loud the product was clearly cheap. We were then charged $700 which amounts to over $550/hour given cost of parts. I called and complained that day about the cost and quality of the product and service but was not able to get anywhere. Since installation, the door has stopped working properly - the door often gets interrupted while closing and opens back up, probably 50% of the time. My wife and I are often late to things as we're each trying to get kids out the door or get to work and have to spend 5-10 minutes to get the door to close. Read while I've probably called Collins two dozen times. If I'm able to talk to anyone it's usually met with excuses or workarounds as if I should have to just deal with the fact that it's broken. They've also been out three times to repair their own work. Each time they say they fixed it, the door works once , and then it's broken again a day later. If you're in the market for a new garage door installer do not work with this company!!! read more

Very rude and hard to deal with. When answering any phone at any business regardless if your having a bad day you should always be more friendly and not so rude. Other than that there work seems pretty good. Just hope for the future more friendly voices! read more

Customer service for Parts Sucks went to buy a nylon gear for the motor and the lady looked in 3 drawers that looked like spare Parts with open bags and said no we don't have it look in Google ! Didn't even say hey let me check in the huge wear house that we have down stirs to see if I can help you Out now I know who NOT to call for a New Garage door witch I was thinking of replacing soon !! They should step up the customer service and parts service witch 100% Sucks !! read more

Top notch service. They came by, gave me a very reasonable estimate and fixed it within 24 hours. Wont bother calling any other business in the future if I have garage doors needs read more

I was definitely in a pinch and Collins Overhead Door Save the Day! Their servicemen we're polite, efficient, and got the job done. Wyman and Corey did an awesome job read more

Perfect transaction! Our garage door would not open yesterday morning. I called Collins in the afternoon and they repaired the problem this morning. The communication was great and the technician (David, I think) was prompt, courteous and very knowledgeable. Really nice guy. Great service and reasonably priced. I will be looking to replace the door within the next year and will absolutely call Collins. Thanks! read more

We were recently in need of replacing to old wooden garage doors at our house in Somerville, Mass. We found Collins Overhead Door Inc on the inter search They responded very quickly to our inguiry Kerry Collins made an inspection and sent us an estimate on our needs No up selling was involved We signed the contract gave our deposit and the doors were installed as promised A small hitch w/the doors being a bit too small but this was handled quickly w/no additional costs to us it was a clean job and the site was left broom clean for us. i would recommend them on quality service, product & customer support read more

We've been dealing with Collins Overhead door for several years for both residential and commercial doors and lift devices. The are efficient, priced competitively, and deal well with our customers, as well as us, in a very professional manner. The quality of their products are outstanding. We are always looking for high quality companies to sub to, and have found Collins meets our needs for both new and repairs. read more

We found Collins Overhead Door from reviews on Yelp (thank you Yelp!). My husband emailed them a picture of the problem, so they knew what to expect when they got here. Josh came right out during the time stated. He did a thorough job. He was very clean and neat. The door was repaired and adjusted. It is working better then it did when it was brand new. Very pleased with Collins Overhead Door. They took a credit card and promptly mailed a receipt. read more

Our garage door stopped working late on a Friday afternoon. My husband was pretty sure he figured out it was a faulty part. He contacted Collins Overhead Door since they were listed as a supplier for the part he needed. The guys who helped him over the phone were SUPER helpful. I went over to Everett to pick up the part, and the people there took their time to explain to me how to connect it up. I spoke to a couple of the guys, and they were all very knowledgeable, very helpful, and very very nice. I was impressed by their great customer service. The part worked perfectly. If we ever need garage door help in the future, we know who we are going to call! It is so nice to see a company that has their act together. read more

We had two 30 year old garage doors replaced a week ago. Collins Overhead Door showed up on time, as scheduled, and removed and disposed of the old doors, rails, etc. The new doors were perfectly installed with heavy duty hardware and look great! The workers removed remaining debris before leaving. We are very happy with the quality of the product and installation. read more

Very unprofessional people who work for this company. Had them work on my door at my business and have had nothing but problems. The motor they installed was not new like they had said but was used and had had multiple issues. After a few service calls the tech. Determined the motor was no good and needed to be replaced. I was told by the office that I would have to pay for a new motor when I complained I was told "you don't like it call someone else" and hung up on. read more

The installation staff were fantastic - I can't say enough good things about them.. I wish I could say the same for the office staff. There was a complete lack of communication. When I did talk to them, they made me feel like I was bugging them - including before I gave them a deposit - which should have been a red flag. Mine was a small job and wasn't given any attention. I would highly recommend another company if you don't have a large commercial project. read more