Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

What an awesome place, the people are great and super helpful!…read moreThey fix my wheel bearing last minute on a holiday weekend! Good price, good people, I will be back if I ever have a problem!

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

On my way back to the bay, my car broke down. The people at Brooks were amazing from the towing,…read moreto giving my mom and I a ride to a hotel while my car was in the shop. I have nothing but good things to say about my experience. The could've easily charged me an arm and a leg for my situation but they were extremely professional.

During my drive from Sacramento to Corvallis my left front tire began to fail. Didn't blow but had…read morea huge bubble. I stopped in after hours and a nice young friendly employee said stop by at 8:00am the next morning. Got a motel and was in their office the next morning. They fit me in and had two new tires delivered and installed. On the road by 1:00pm. They also drove me into town and dropped me off so I could drink coffee and eat a nice gluten free break while enjoying the view of Mt Shasta. Highly recommend Brooks Auto Repair.

I can not say enough positive things about JB Auto of Weed CA. The mechanic is Ed. Ed, worked with…read moreme via phone as I live in Mississippi. My elderly parents AC in their pickup truck completely failed during a recent heatwave. Naturally, they were concerned and stressed about the repair process. As we are moving them here in 3 weeks. My daughter is driving that truck, my father, and 2 large dogs to MS. My mom and I will be in a rental following. Ed knew this information and treated us like family. From the moment they arrived, the service was exceptional. Ed took the time to speak with them directly, patiently explaining the completed AC repair without using overwhelming jargon. He showed a level of compassion that is truly rare in any industry. He prioritized their repair to get them back on the road safely and comfortably as soon as possible. The work was done flawlessly, at a fair price, and with outstanding communication throughout the process. My parents are thrilled to have their AC working again, but even more so, they are grateful for the kindness they received. He should be your forever mechanic, and I will be recommending Ed at JB Auto to everyone. Thank you for your honest, expert, and compassionate service. He is even going to assist my mom in selling my father's motorcycle! Who does that? A true hero, that's who! ~ Karrie Davis Long Beach Mississippi

I had a catastrophic on my 2014 Transit Connect XLT on my way to Springfield Oregon from San Diego…read more I broke down in Siskiyou County and the Tow truck driver suggest I take my van to JB Automotive in Weed, best decision ever. The cost of repair ran to over $10K, initially my warranty company (Fidelity Warranty) was denying my claim but ED form JB Automotive spent an hour of his time on the phone with the Fidelity's Claim Approver and I to finally get it approved. The van is completed and runs great.

My friend and I got a flat tire on the way to the Clear Creek trailhead at Mt. Shasta after Google…read moreMaps directed us to go up a detour route (Esperanza Road) with rough chip seal gravel. :( We called Black Butte Towing, and our driver, Dave, went above and beyond to help us fix the tire and salvage our backpacking plans. First, after we explained that we had gotten a ride to the McCloud Ranger station, Dave picked us up there without question. On the long and tedious journey back up to our car, his conversation and friendly demeanor helped put us at ease. A true professional, he was attentive and efficient with the tow itself. On the drive back, he made sure our car and our stomachs were looked after; he pulled into the parking lot of his favorite milkshake place to confirm that the vehicle hadn't slid sideways on the journey AND he bought us a sweet treat there, knowing the stressful day we had had. He insisted on paying. What a guy! As it had gotten late in the day, the tire shop to which we wanted to take the car wouldn't admit us (and didn't have a spare in a compatible tire anyways). Dave offered to drop us off at a hotel and remained flexible as we continued to explore our options. The grand finale? Just as our hopes were dimming to get the tire fixed that same day in order to attempt our summit, Dave offered to tow us to the nearest AutoZone, where we could pick up a cheap tire plug kit and try to plug the tire ourselves. That worked!! He patiently taught us how to install a tire plug, spending at least two extra hours after the original tow, all with a cheerful and positive attitude. Because of Dave, we were able to make it back to the Clear Creek trailhead late that same night, car camp, and attempt our summit early the next morning as planned. All in all, we were blown away by the customer service at Black Butte towing, and we could not thank Dave enough for the expert help and human kindness he showed us. 6 star review (if it were possible).

Called Black Butte Towing after getting our Suburban stuck out in a very isolated wet area to the…read moreframe, they responded with courtesy and care. Zack had no problem meeting up with us and pulled our Suburban out. Very professsional, friendly and efficient. Zack was Awesome! Would recommend this Company to everyone!

If I could give 10 stars I would!!…read more Talk about service!!! These guys are amazing. The skid plate came lose and with every bump we hit, so did the skid plate. Had to pull off, get a hotel room and after 5 calls to mechanics, chanced it that these guys would help. Boy did they! No fuss, happy to help, gave the kids toys and had us back on the road in 10 minutes. They didn't hesitate to help me out and wouldn't charge me!! I really appreciate their help and excellent service. All other mechanics in town, take a lesson from these guys.

(I put this review on Facebook back in July when we were there; thought it wouldn't hurt on Yelp…read morealso). July 23, 2015 at 4:47pm After noticing a burning smell while driving down the mountain with a friend into town from our campsite, and checking the oil to see that it seemed to be empty, The Pit Stop was the first place we found. Although Chad was pretty swamped, he managed to fit my friend's car in in about an hour and not only filled the oil and alerted her to a big leak(and gave us pointers on how to keep on top of it for the drive home to San Francisco), but also vacuumed the floor of the front seat of the car. The other place in town we called took my number and didn't call back til the next day. No big, folks are busy, but I'm not sure what we would have done if we hadn't found The Pit Stop. Thanks Chad!

We got a flat while traveling with our travel trailer called Dunsmuir tire they said they could fix…read moreit arrived 30 minutes later Awesome staff, great service tire was repaired and we were ready to go less than an hour later. Definitely recommend!!!

Great family run business! I get my tires and oil taken care of here. They always do a great job,…read morefairly priced, and very positive environment.

I was warned by a policeman on my way to Mike's Auto Complete…read more "He'll cheat you," he said. But I had read the wonderful reviews on Yelp and made my decision based on them. I'd also driven from Jubilee Railroad Campground in Dunsmuir, an hour or so away from Mike's, and wanted to deal with damage to my rv when I hit the electrical unit there when I backed into the space I'd been given. Mike impressed me by the way he dealt with me. Before my recent experience with Mike, I thought I was a good judge of people. Now I realize he fooled me. A door of one of the storage compartments of the rv needed to be replaced. "The insurance will probably take a long time to get to your claim," he told me. "If you write a check to me now, I can order one now and get to work on it sooner." I wrote the check. I waited with my rv for 10 days for Mike to get the door and start working on my rv, then I gave up. I told Mike to return the door when it arrived and then return my money. The door never arrived. When I contacted Mike, he said he couldn't order it because the company needed more information which he couldn't provide since my rv was no longer located where he was. I told Mike to send me $1200 from my payment to him and keep the rest for the time he'd spent on the job. "That's fair," he said. It's been over 2 months since that conversation. I haven't been able to contact Mike by phone or email since then. I sent the note below to him telling him that I would post this review if I hadn't received my money by October 7. It is now October 14. I've had no response from Mike. He still owes me $1200.

We had our ancient RV towed to Mike's because no one else would even agree to look at it. The…read moreradiator was shot and various parts were missing after a mechanic in Yreka took it apart and then closed his shop without reassembling it. Mike got it running again, even though he first had to machine some parts that were no longer available. I think he saw it as a challenge. We ended up selling the RV to him in the end, and everyone was satisfied. Mike is an honest and kind man who did his best for us. This was back in 2019, but I recently remembered him and want to thank him and wish him well.