Picked up a trailer here and had a very concerning experience. Shortly after leaving the location…read more(less than a mile away), the trailer disconnected from my hitch while driving in traffic. Thankfully I was able to safely slow down and pull over without injury or damage. After assessing the situation, it appeared the trailer may not have been fully seated/secured on the hitch ball during hookup. The lot conditions were also very muddy/soft, which may have contributed to the issue. A passing motorist stopped to help me reconnect and secure the trailer. As soon as I was safely off the roadway, I called Thompson's Garage three times in a row within minutes of the incident and left multiple voicemails explaining what had happened. Not only did I receive no callback that day, but as of two days later I still have not heard from anyone regarding the incident. I understand mistakes can happen, but a trailer detaching on the roadway is a serious safety concern, and the complete lack of follow-up afterward was extremely disappointing.

From the owner: Your search for a full-service auto repair shop is over. Thompson's Garage has years of experience…read morerepairing vehicles in Chittenango, NY. We'll figure out what's wrong with your car and give you an estimate for repairing it. You'll be glad you trusted your vehicle to our car repair pros. Speak with an auto mechanic about your vehicle maintenance needs.

Jimmy is a personable guy who wants you to be happy with his work. He's prompt, courteous and…read moreprofessional. we will be customers as long as he's there.

What a sweet guy! Jimmy greeted me by name when I came in and was so personable. Dropped my car off…read morefor inspection Sunday night and was done by 7am Monday for $10.

The fastest service I have ever received. Responsive, communicative owner…read more I would highly recommend this service. Jim

Usually go here for my inspection but always dread it because he is not pleasant. Made an…read moreappointment this year, rearranged my schedule with work and 2 children to show up and have him tell me I didn't have an appointment. When I said I have an appointment he said "well not going to get done today I have a drs appointment." Arrogant and rude.

I've been bringing my family's cars to Mike for years now and have always been happy with the…read moreservice I've received. Mike always remembers us and our cars, and explains everything clearly. Prices are fair, and any delays are also explained. All in all, a great mechanic!

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

Not the same service or quality since the new owner took over. Have given him a few chances and am…read moreso disappointed.

Bob and his workers are very nice men with great knowledge and expertise in the field. I always…read morefeel safe going to them for help with my car!

Honest and helpful. Brought my suburban in for a airbag light and they quickly searched to see if…read moreit was a recall item to save me some money. Called me after the checkup and informed me about some maintenance needed and kept the removed parts so I could see them after the repair. Dave the driver was polite and friendly and dropped me off and picked me up quickly so I wouldn't be inconvenienced while my car was in the shop. Overall I had a positive experience and felt like I was being taken care of appropriately.

Drove 1/2 hour for appointment to test drive and purchase a new truck. Oriental sales man sent me…read moreto go across street to look at the vehicle in the lot while he finished up with a customer. After 20 minutes in snowstorm, I went back for advice and again he swore it was there. Once again I go back and he takes another 30 minutes with the customer. After his own inspection he realizes the vehicle is not there. He calls his boss and learns he drove the vehicle home the previous night. Salesman acted like he could give a shit less.