We entrusted Colliers International, Retail Sales - Indiana Region with the sale of our property in Mooresville, Indiana. Greg Smith, Vice President Retail Sales assured us that the job would be done within 6 months and that he would always stay on top of the process and respond promptly to any inquiries from us.
O'Reilly Auto Parts produced a purchase contract within a couple of months. They then dragged the process along for an entire year (keeping the property off the market) and finally cancelled their purchase contract.
During that period Greg Smith was not helpful or cooperative and only made inquiries to O'Reilly when requested by us. The longer he was our agent, the less attention he paid to us. After 18 months we paid the bank who held the mortgage to take the property.
Needless to say, this has been a life-changing, physically, emotionally and financially painful 18 months. When we complained to the appropriate people at Colliers they responded not with any regrets or apologies, but with a "sorry, you were unhappy with the outcome". (Not good enough.)
We are telling this story in the hopes that Colliers might just change their business practices and, if not, that nobody else will be subjected to an experience like this. Please do not use Colliers as this could happen to you. read more