Katie in the service department was beyond helpful with a service for my mom's car. She went way…read moreabove and beyond with helping my mom get her car serviced. I was sent a video of the car and what needed to be done. I also received a detailed explanation of the costs. Even though the service was not planned, they picked up the car on a Monday morning and all service was completed by 3:30pm the same day. I also felt the costs were reasonable.

My 2025 Subaru Forester from DuTeau Subaru in Lincoln has a critical fire risk issue due to fuel…read moretank pressure. I received an email about this, along with the notice that Subaru did not have the parts to fix it at that time. I've since gotten notice that parts are in, and to schedule a time to get it fixed. That done, after 45 minutes waiting, the rep came out and told me that the part they had for my car had instead been installed on a new car in the lot. (I was told when I made the appointment that it was the last part they had, and they would save it for my vehicle). I was shocked to hear this, as this is a serious safety issue. I am not to fill the gas tank over half full, and Subaru instructed owners to park away from our house if the outdoor temperature rises quickly!! I chose a Subaru over several other vehicles, and now am seriously questioning their commitment to their customers. It seems that customer service should honor an appointment made to fix this, especially verses putting the part scheduled for my car onto a vehicle on the lot. I am currently waiting for them to get more parts in and I guess I'll try again. I am, so far, not impressed!!

If I could give this dealership zero stars, I would. I've never had a good experience here, be it…read moresales or service. The staff is flippant about inquiries, and have no real interest in helping customers, even if you are a loyal Honda buyer. After purchasing a new Civic there, we had our trade devalued because they pulled the service records (which were incomplete as we had work done other places) and tried to take thousands off the trade-in value for things they thought weren't maintained. Total joke. Service has also stonewalled us on engine repairs under extended warranty due to our vehicle having a previous salvage title for side damage that was repaired. Basically, they will look for any string they can pull to make you spend more money. It's the definition of a shady used car dealer. If you want to be treated well and valued as a customer, do yourself a favor and avoid this place!

Spent waaaaay toooo long here, almost buying an older (overpriced) used Honda car for a teens first…read morevehicle. If you want to find a used car and not spend hours haggling over price, potential repairs needed (engine light was on and needed a new oxygen sensor), do not go here. They will waste your time getting to the bottom line. Another thing I don't like is that they never clean their used vehicles that are for sale. I would drive to Omaha and take my chances at a Honda dealership there over trying to negotiate with the people here. I ended up buying a used Toyota (my first choice) at Anderson on north 27th. Not sure I'd go back there in the future, but was more successful with bargaining there.

Great service, friendly staff, comfortable waiting room stocked with goodies. Thank you.read more

Not a typical car buying experience. Adam did great in recognizing that research was done. I was…read moreshopping for a newly transplanted Omahan. Located online with the features that were needed. The vehicle was cleaned and ready upon arrival (great approach) and greeted us genuinely. Even with Adam's efforts, we were there for hours. We effectively took his entire day. Sorry. The end result was a successful sale. The buyer is happy and you can't put a price on that.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

This business has two ChargePoint chargers. One doesn't work. It always shows it's unavailable. The…read moreother one is seldom accessible because they park cars in front of it. One day they had a new car they had fort sell connected to the charger. It showed that the car was fully charged. I waited a half hour. No one came. I went in to find someone. I couldn't find a soul to help. Last week I tried again. They had a non EV parked in the EV spot. Plus their price is high for charging there.

Stay away from these guys! They are the epitome of all the bad things you here about used car…read moresalesman. They were very nice and did everything right to make a sale but when the vehicle showed up dirty and damaged they ignored every phone call and email for 2 months now and still going. I don't know how this company lets their GM Steve Vitamvas work there.

Newer dealership in south Lincoln. Was in for service today. Staff was courteous and polite. The…read morewaiting room left a little to be desired. Leather seats, a kids play area. A little dark There were few amenities. Couple of jugs of Starbucks coffee, both regular and unleaded. Bottled water and a few choices in sodas in the cooler. It's 2:30 in the afternoon and the rack for cookies and donuts is empty for those needing their sugar fix. There is a couple of chairs at a desk area for their business center. I spent a few minutes walking thru the new car showroom, it was neat and orderly and I was not inundated by salesmen trying to stiff their business card so they could claim their commission if I bought a car. I've been to many dealerships for service all over the country. It certainly beats waiting at the corner gas station in the 70s, but this one is OK but certainly not the best.

I've personally had great service and sales experiences here. No pushy/deceptive sales tactics,…read moreeverybody here is very professional (while being themselves), and they seemingly want what's best for you. Weston in sales and Matt in service are the real deal!

Fantastic! They offer pickup & delivery when working on your car. I can't drive due to illness,…read moreso this is a great help! Only had to make the keys available to them. Wonderful!!addition to their great services,! Bought my tires there, but had a problem w/ sidewall they replaced it!!.This is why I go back.

Worked on a deal with Sage I live an hour away. Setup a time I did the loan stuff through Ford. I…read morego for my appointment and I texted them on my eta they texted back even one asking how far away am I. I get there and I am told another store took the new car but we have this lovely used one here. Needless to say I did not buy anything and it was a waste of 2 hours of my day driving. The attitude there is horrible I recommend finding any other place to buy.

Leased a brand new car. Had it serviced 10 days before a trip. Car broke down. I was stranded. They…read morerefused to help and said I would be charged for the tow and repairs. Got towed to Woodhouse Nissan in Bellevue where they gave me a ride home, they fixed the car free of charge AND drove it back to Sid Dillon Nissan.

I am a loyal patron of Sid Dillon Lincoln. I have bought or leased a number of vehicles there, as…read morewell as have been a customer of their body shop and service center. My first purchase was after my husband had suddenly died and I needed to replace his company car. Nick Hunke helped me through the whole process. Two decades later with Dan Volnek's as my contact, I still support Sid Dillon Lincoln because of their integrity, customer care and fair pricing.

I just had my 2023 Hyundai serviced here, and it was absolutely wonderful. I had taken it in for…read moreservice in Tampa Fl while visiting my son there, and the quality of service was terrible in Tampa. They told me I needed all kinds of new things in Tampa, but here in Lincoln there was nothing needed. Great job Sid Dillon Lincoln Ne

We just got a car from them the dealership said it passed inspection within two weeks the car was…read moreleaked two quarts of oil the next week the starter gave out and the ties that they put on have dryrot and leaks air when we first agreed on this car they said it had a small oil leak not one the world dump all the oil in two months

Bought my first car from Jared at Anderson Mazda. He was very patient with all my questions, made…read moresure I was comfortable and understood everything, during the entire process. I would recommend coming here, clean building, nice amenities and polite employees.