Worst experience ever. My car got towed after parking at Citizens bank on Waterman st. on a Sunday after hours. I have been parking in that lot when the bank is closed for nearly 10 years and I have never had a problem. All of the sudden you get towed now. Anyway, we arrived at Colletta's before he did with my car. We waited while he lowered my car off the flatbed. some dirty fat guy. He told us 138 bucks to get my car back. My bf and I argued that my car has been in his lot for less than 2 minutes, why so much? we weren't rude at all. The guy started threatening us and yelling at us..telling us he doesn't have to give me my car back. REALLY??? This is how you conduct business? he said it would be 20 extra bucks because he had to come here to release it to me, I said "you had to come here anyways to drop off my car"....he once again got mad and started threatening me. finally he filled out our slip and gave me the reciept, i got my car and left that dump. My boyfriend then told him off, and the guys charged at him with closed fists, ready to fight! he also said things like "my providence cop friends aren't gonna like what you're saying, i have your license plate number, i have this all on camera"....yada yada.....so what is he saying??? him and his scumbag cop friends are going to come and take my bf's car illegally???? You're going to show the cops what? video footage of you charging at my bf with closed fists??Whether or not I did something wrong is....whatever at this point....this guy was a complete scumbag to us, and probably to all of his "customers"....If we said anything else to him, I'm pretty sure he would try to fight us, and apparently colletas have the prov police in their back pockets, so it wasn't worth the bullshit... park with caution in Providence cuz if it gets towed it's going to this place, don't even let them have a chance to tow your car......I hope karma bites him in the ass hard....legal organized crime.....welcome to Providence, you're under arrest.
The first review on this company is obviously fake, this place is horrible, check out their google reviews.....NO CUSTOMER SERVICE TO SPEAK OF. This guy is in the business of profiting off of others misfortune and he knows it....and he doesn't care at all no shame... we weren't refusing to pay, we just wanted him to cut us a break since we got there so fast, at least he didnt have to sit around and wait for us...what a douche...... read more