I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

Very reliable and professional service. Knowledgeable and skillful. I have used central Security's…read moreservices for ten years or more and the nonprofit at which I volunteer has hired them on my recommendation as well.

I feel safe. The techs who did the installation were…read moreprofessional, and my service dog loved them. The little remote thing is so convenient. Did I mention that I feel safe? The bill is lower than all of the local competition. I haven't had any issues with the equipment. My roommate feels safe, too.

I hired Matthew to install Govee permanent Christmas lights at my home and paid him $390 even…read morethough at the end of the day the lights were not working, but he promised he would come back to check them out and finish the installation. The work was extremely poor--the lights did not work properly not even one day and were falling off the roof shortly after installation. I reached out to him multiple times to address the issues, but he never came back the days he said he would come and finally I decided to request a refund because he did not perform the job he was hired for, but he never responded. I ultimately had to hire another contractor to remove the faulty installation and reinstall the lights correctly. Matthew did not stand behind his work and did not refund my money. I would not recommend his services to anyone based on this experience.

Poor communication and did not follow through with service's rendered and paid in full forread more

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

TSGsan did an outstanding job installing our new 85" TV, soundbar, and TV mount. Tim was incredibly…read moreprecise and walked me through every measurement and marking before doing anything. He also installed a plug behind the TV, and the final result looks absolutely flawless--so clean with no visible wires at all. He was professional, detailed, and made sure everything was perfect. His helper was great too. Overall, an amazing experience--I highly recommend Tim and TSGsan!

We are very happy with our tv mounted above fireplace. Tim was very professional. We would…read moredefinitely use his service again.

The installer from ADT Mike Sotelo was extremely courteous, wore a mask and explained thoroughly…read moreour camera installation He was extremely professional I highly recommend ADT

ADT basically unable or unwilling to fix predecessor's "Protection one" hard-wired wires. Put in…read morewireless stuff that in several cases gives incorrect low-battery messages. Units have unacceptable delay for second somewhat distant display -- poor connectivity and no "relay". Terribly clumsy software. Terrible online presence requiring separate logins to alarm.com, myadt.com, adt.com. Depends on whether you want to arm/disarm, pay bill or set autopay, or other issues. Occasional competent advice by phone or in-person repair, but more often a really bad bureaucracy. Overpriced and generally low quality devices; ordering a battery from them at 3 times retail.. Separately I'm trying SimpliSafe, which at least puts you more in control of devices and apps, and is not so overpriced.

We dealt with josh and Matt and gotta tell you they were beyond amazing. Matt explained everything…read morecompletely and I was sold. Best decision we ever took both my husband and baby have eczema and the softener has definitely been a game changer.

From the owner: water specialist and solar advisorsread more