Cold Stone's customized fresh ice cream on the go is what makes it the best. I've been stuck on the strawberry every time I go, I'll try more flavors in the future if I can! read more

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We went there over Memorial Day weekend. There was a lady there. I let her know that her daughter (4 years old) had a peanut allergy and she refused to serve us. She told us that somebody from a neighboring store serve somebody with a nut allergy and went to the emergency room and is now attempting to sue Cold Stone. I did let her know that we were in earlier in the week and they were able to get the ice cream in the back and use clean utensils. And she refused. There is no signage stating anywhere on allergies or cross-contamination. There is never been an issue before and we have been there a lot. I have called the general manager and the corporate office trying to find their policies and procedures regarding this matter. And I have yet to get a phone call back From either of them. read more

My wife and I tried this place for the first time and the ice cream was amazing! Service was great. Workers were very helpful. Will definitely be back. read more

My family and I were trying to enjoy a sweet treat and try something new at Cold Stone, and we weren't sure how to properly order our ice cream because we never been there before, when asking for help on how to order, we were given weird looks and rudely talked too. The ice cream wasn't bad, but the customer service was very poor. At this point I'd rather go home and make my own ice cream. read more

Simply the BEST ice cream money can buy! It's ALL about using eggs and real cream instead of chemicals and pumping it full of air. The fat content is what gives their ice cream its silky smooth texture no other chain Ice cream has. You get what you PAY for. read more

wish i could give zero... my friends and i walk in around 20 minutes to closing, i know we were a little late but dinner went longer than it should have. we are just there looking at the menu ect. there are 2 other customers in the store by the way, and a rude worker says "if we don't get to you guys before 9 then you're all gonna have to GET OUT" and we all stand there in utter shock. we just leave because we are not going to stand there and be disrespected. so beyond rude, as a person who works in customer service, i would never say that to a person who comes in before closing. elizabeth is the culprit! so rude. read more

they are out of a lot of things, including ice. Couldn't make any of the things I wanted. Ended up just getting my husband what he wanted and saving money by getting a smoothie down the street at McDonalds. People are always friendly though. read more

Ice cream tasted like it was left in a hot bath for a year. The dude never even mixed up my Reese's in my ice cream, tasted like pure crap. Would not go to this location again. I've tasted ice cream better at home. read more

The place was very busy. Coffee Lovers Only is my favorite! Visited today and the 2 young men were very polite and were working very hard. Great job guys read more

I can't believe I just spent almost $10 for one cup of ice cream. Was it good? Sure. Was it $10 good? I don't think so.

Disappointing because we searched online specifically for somewhere with frozen yogurt, both Google and yelp listed this place as having frozen yogurt so we drove out from Wheeling but they didn't offer any. read more

Absolutely the worst experience I've have ever had. Three employees behind the counter 2 young ladies that couldn't be interested in anything other than laughing messing around, and paying attention to what I assume were a group of their friends. The young man that was also behind the counter realized we were very frustrated with the events thus far and attempted to get his associates to do their job. Their response..."Who cares, they don't have to be here"... On that note we walked out. The staff on 5/4/18 at 9:30 was absolutely appalling! read more

Never been to a Cold Stone. A friend talked me into trying because she said she had an addiction with them. I went with the Peanut butter cup mix thing. It was pretty good. Not amazing like some other brag about but it was good for ice cream. Im pretty sure ill go back, just wont rush to do it. read more

It's Cold Stone, what can I say? It has great ice cream that's a little pricey, so you only go there every once in a while. It doesn't disappoint. read more