I've been meaning to write this review, but just haven't had the time to get to it until now.
We have gone to this specific location numerous times over the past 3 1/2 years and it's been pretty good, up until about 1 1/2 months ago or so.
Last month, specifically, October 2023, we went here not long after they had opened; I mean, nothing like a good steak, right? Wrong.
My steak arrived, and it was fine, but as I about halfway done with the 16 ounce ribeye I was consuming, I noticed and felt something sharp against my inner cheek. I ended up maneuvering the foreign object out of my mouth onto a napkin as conspicuous as I could be at the time. What I had spit out was an actual piece of the wire brush the grill/cook uses to brush off the grill grates. Un-freaking-believable. I called the waitress over and told her what had happened, she apologized and was actually really, genuinely sorry. She had the manager come over and I told her that they literally will kill someone if that wire would be swallowed accidentally. Ok, fine. A mishap. It happens. I got my meal comp'd and all is well. I ended up eating somewhere else, but cannot remember where it was.
Two weeks ago, we returned to this same location. I opted on a steak. It arrived with mostly fat (I requested a 16 ounce ribeye); on top of that, it wasn't cooked properly for it was essentially still moo'ing on my plate. Sent back. Came back like a lump of raw zombie flesh. Strike two, I am done. Take it off the freakin' bill and don't offer me anything else. One of the managers came over and offered me another fresh steak. I declined. Then, the store manager (I assume) came over and offered many apologies for my (now) past two experiences at this location. She even gave us a $30.00 gift certificate for a dinner for two - that was appreciated.
The icing on the cake is the first manager came by with another steak when I had already told him to not bring me anything else. Dude, really? It is bad enough I didn't want another steak at this juncture, but you bring me another one against my will, while your breath smelled of putrid wintergreen snuff. Do me a favor man, go brush your teeth thoroughly and use some decent mouthwash. You could also use a hearing test.
So, let's go for a ten-pin shot: Here's yet another place I will never frequent again. Ever. It's getting rare these days when it comes to finding a restaurant that genuinely offers a pleasant dining experience.
It's literally getting to the point where licking mites out of the street gutter would offer a better experience than most of these so called restaurants. Just saying.
What's it going to take for people to actually do their freaking job properly? read more