Have eaten here before and never a problem; good food and service. Came in for lunch 11/18/2025 after shopping at Bass Pro Shop, and was seated right away since the establishment was almost empty...great time for a late lunch!
Drink order was coffee and water x2 and a root beer. 2 coffees came out, 1 water, and a Coke. Made an appetizer order which came out fairly quickly. Our waitress seemed new, which I am perfectly okay with, but honestly, clueless and seemed very "off".. tired perhaps.
We ordered our entrees about 15 minutes after arrival. After we asked 2 times, we finally got our 2 waters, but now our coffee is empty. We sat there for almost an hour. No food, no coffee and now out of water. Waitress comes back, we inquire about our food, which she says will be out soon; will bring more drinks. This isn't very cool. "Would you like to speak with a manager"? Yep.
Our food comes out and its okay, really. I have zero complaints about the food, its quality or the temperature in which it came out. My friend never did get his side salad with his meal.
Waitress comes back out. Can we please see the manager. "He didn't come out yet, he brought the food?" Ok, so the food came out, but this gentleman looked like a server, training our waitress. We are again out of drinks and we asked her.
Finally the manager comes out; we have been here about 75 minutes by this time. Spoke to the manager, she apologized for everything. She is going to make it right, blah blah. We heard the whole story. Can I get you guys anything. Water!!!!! please. She says that I can do. I never got my water. Waitress comes out with 2 coffees and a coke. lol. At this point, you're not mad or angry any longer; how much worse can this get?
We waited for our bill after we asked for it. Never got it, so we used the little kiosk on the table. $5 was taken off our bill. Five.
Please be mindful that this has absolutely nothing to do with money at all. I left cash on the table and we left.
Like I said, the place was not crowded at all and there appeared to be plenty of staff available. People around us, who came in after us, had already eaten and left. So why us? Eh, why not I suppose.
This was actually the worst experience I have ever had in a restaurant establishment in my 52 years. The service, the staff, and above all the manager should all be fired on the spot, but I guess at the end of the day, the doors need to open.
I would never ever write a review on any person/establishment, but I am not happy at all. I was seriously considering calling and or writing corporate office, but for what? Possibly a free meal? Truth be told, I wouldn't eat there again for 20 free meals, nor would I drive the 90 minutes to specifically go there and eat. Next time I am there, Sheetz is down the street or Chick Fil A is right next door.
Whomever decides to read this:
I truthfully hope that I am the odd man out. I hope that your meal and the service you receive there is the absolute best you've ever had. I'll eat a microwaved hotdog next time. read more