The level of service was disappointing. The staff appeared unapproachable and lacked a welcoming demeanor. Comprehensive customer service training would significantly improve the guest experience. read more

I came a little later than I expected and I knocked on the windows and tried to pull up my phone and typed in big letters "are you closed?" And the workers looked at me a couple times, talked to their buddy and completely ignored me. I made direct eye contact through the glass doors multiple times with the worker with brown hair in braids and they completely ignored me. I am very upset and will not ever be coming back to this location read more

I'd say they did a decent job. Service was fast and friendly. There was an unusual smell of horses inside the restaurant. Yes I mean horses. It might have been blowing in from outside. Parking is convenient and it's located in a nice shopping center. Ice cream tasted good. No complaints. read more

The smell when we waked in, was so overpowering in a bad way, that we turned around and left. Smelled like sour milk, sewage, and vomit. Ugh read more

Good shakes and helpful staff! Sat at a table outside. Would go back. Need to open one on Wadsworth.

Very mediocre. She crushed the cookies up just enough to fold them in once... not fully blended... Wasn't impressed 3 stars read more

Excellence cream and mixing it with other delights. Good service. I have diabetes and so I cannot go back.

The smell of rotten feet and vomit should not be a smell that hits your nostrils as you walk in to an ice cream shop. Not sure what's going on with this location but it was not a great scent to walk in to. The staff was nice and the ice cream was still tasty. read more

ice cream was delicious! service was disappointing though. was told they were unable to make a banana split, when it's literally on the menu and all of the ingredients are on display. customer service wasn't too supportive as the two teenage employees working both seemed impatient and unhappy to be working. felt like an inconvenience to them when i was asking for ice cream for myself and my kids (important to note the orders were pretty basic. each only had one mix in, but employees made it seem like it was a huge hassle.not a great look.) read more

The smell! Do something about the stale water smell. Has the health department checked this place lately? We tried one evening hoping things had changed but the smell was so bad we left. read more

This place is my favorite!! I have a terrible sweet tooth and this cold stone Never seems to disappoint. I am always greeted at the door and the employees always have smiles on their faces. My absolute favorite is the founders favorite, it was recommended to me by one of the employees! Now every time I go in and that same employee happened to be working she knows exactly how I like my icecream! Very nice environment and energy to be around. I bring all my friends and family Here every chance I get :) read more

I've just been to the store because I was craving for some good ice cream, but not only I didn't have that as I'm feeling nauseous. I ordered a small "somewhere over the rain-dough", that in the picture was shown as in a waffle cone. The girl got the ice cream, she put the sprinkles and sugar, BARELY mixed it, and put it in a cup. The "ice cream" was so liquid that was falling in the side of the cup. I did not want it in a cup, and also it wasn't in the shape of ice cream. She didn't put any frosting and I started feeling nauseous after starting eating. I didn't finished and paid almost $8 for this. Never going there again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Westminster, Colorado

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This was the first time I came to this place and I was not impressed. The teenage girl employees were unfriendly and curt plus the prices are ridiculous. One small cup and another small plain cone was almost $12! ( and we didnt even eat the cone since it was stale and weird tasting) I always wondered why I never came to this place before and now I know why. rude service, extremely high prices and inedible food. read more

Cold Stone Creamery - Founders favorite - Ice Cream & Frozen Yogurt Near Me - Westminster, Colorado

I just received a mud pie mojo ice cream which Is disgusting. The only correct ingredients in this was coffee ice cream. It's missing the oreos, peanut butter and caramel sauce. It has some peanuts but not the right ones, they have sugar around them. I paid $30 for something that is uneatable. I was ordering every week but I guess no more. Last time they put 2 oreos in a family size. I wanted to call to ask for my money back but I didn't want to argue with anyone. Management should train the people. Updating this as I order again and they did great. read more

This location is often busy but consistently does a great job with their creations. They are always flavorful, many of the employees have become experts at the toss and catch of ice cream scoops, and honestly I have nothing bad to say about them. The cake batter ice cream is, of course, more addicting than crack, but most people reading this knew that already. read more

I went to Cold Stone earlier today close to open and was very impressed with the young lady working. She seemed to be really busy opening the store on her own. Yet she was really patient with me when I was unsure of what to order. Great customer service glad she served me! read more

Should try this mix: Sweet cream ice cream, shaved chocolate, almonds, cherries and yellow cake! I looooove it!! Extra extra yellow cake.

I don't need sugar but I like it. So I also don't eat at cold stone creamery more than once every five years but I still love their approach and their Ice cream concoctions. If I did not mind gaining 25 pounds of fat this year, I would go there weekly. This is ice cream on steroids. Anything that you love, except steak or lobster, they can mix into the ice cream. How much better could it be? Not much if you don't care about fitness and health. Too bad they didn't make some options sweetened with Stevia or Monk fruit. Tell you what, I haven't been there in over five years. So if you want to take me there and buy me a Coldstone luxury, I'm in!!! read more

Love this place! We bought an ice cream cake for my sons bday....it was a HUGE hit! A little pricey...but the taste made it worth it. Yummy! read more

Cold Stone Creamery - Bought a mint choc ice cream cake for my sons bday....it was a HUGE hit. Pricey....but worth it! Yum yum yum - Ice Cream & Frozen Yogurt Near Me - Westminster, Colorado

You have kids serving us. There's a long line, and if you run out of brownie for the mint chocolate chip special, than let us know instead of warming some up and giving me melted ice cream because you decided to leave it laying on the counter for about 10 minutes or so while your other co workers were warming up your frozen brownies in the microwave. I apparently ended up with an ice cream milkshake which of course didn't taste good what so ever because I prefer my ice cream with much more texture. And than to have your server eye ball me the entire time expecting a tip after the horrible service you provided for us was unacceptable. Honey you get a tip for your "customer service" not cause you decided that a nasty ice cream milkshake was acceptable. Thanks but no thanks. Want ice cream? I don't recommend coming here where a bunch of kids run this show. read more

Went in for a quick treat for the kids, when asked if they could do mix in's they gave major attitude, refused to listen, and didn't bother mixing our ingredients. Plus, she didn't scrape the slab, and a quarter of it fell in the ditch side of the slab and she didn't bother to care weather we were satisfied or not. not the greatest experience for an evening treat read more

Cold Stone Creamery - Banana and strawberry mix with crumbs and brownie. Was only given one turn over - Ice Cream & Frozen Yogurt Near Me - Westminster, Colorado

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On June 3rd we arrived around 7:15pm to find the line stretching across the front counter. With 20 or so people in front of us, the line didn't seem so bad. There were two young workers and a manager. The two kids did their best, but they were either very new or poorly motivated. The manager never jumped in to help. Instead she spent the 45 minutes it took us to get through the line making waffle cones. Only one person ordered a waffle cone that entire time. Instead of helping her team, she did something that didn't proved for any customer service for people paying $5-8 per person. I can't fault the teens. They were sorely understaffed and new. They had no help from the adult who should have been leading. The ice cream is good, but definitely not worth the wait. Especially since once I got to the front of the line they were out if the spoke our filing for my order. Ugh! read more

brutal to watch. kids who dont know when to stop talking about nothing watching the only two of their coworkers who actually care enough trying to get through a line out the door. ive worked in retail, i get it. but this place was a special kind of braindead. needs to be studied. read more

This Cold Stone is Stone Cold baby. I also have no idea what that's supposed to mean - besides this place is good! Right in the Orchard Town Center so I can swing here after eating some Qdoba, or perhaps post movie ice cream. Service seems to always be fine here and the ice cream is simply good ice cream, lots of options too. The only problem I have run in to here is that it's so popular I'm afraid I won't get a seat! However, there are usually open tables by the restrooms :) read more

Walnut Creek in Westminster. Church Ranch Road and Highway 36. We love going to cold stones. However the franchise owner he needs to make policy with these young kids. They have gloves on but no masks. Not cool. All the customers have masks on. So I would strongly ask nicely please this is such a great store great ice cream but they are not following safety measures. I went tonight on April 18 at 7:15 PM. They need to step it up read more

Arrived at 9:55 and was turned away... staff did give a coupon for next time, but wanted ice cream tonight :-( Also hours show open until 11pm, however sign on the window shows open until 10pm. read more

Love Coldstone. Once you taste their quality ice cream without the excessive sugar content, it's hard to enjoy the stuff from 31 Flavors, Thrifty, etc. And the service is always friendly and prompt. read more

March 30, 2018. Beware. Pay attention to the date of my review- March 30, 2018. This is current compared to other reviews I see populating on this page. I bought an ice cream cake yesterday and it had a weird, off, chemical taste. I couldn't tell if it was the ice cream or the cake, but that's really inconsequential. I called and told them but the clerk answering the phone said she couldn't do anything and that I needed to call the owner/manager and gave me the home phone number. That just didn't feel right. I asked if the manager would be in and couldn't get a definitive answer. Here I have a defective ice cream cake and I have to go through the manager to return it? And call the manager at home to get the return "approved"? This feels like too much work, especially given the fact that I just paid $40 for something that wasn't edible. I'm the customer put in the position of having to jump through their hoops to prove dis-satisfaction. Beware. I'm going to try and return the cake today and will update the review with the outcome. read more

Very friendly service. This was our first time getting stone cold and they were patient with us as we decided what we wanted. Ice cream was so yummy for all of us. My husband got the mud pie, I got chocolate peanut butter and my daughter chose cotton candy and coffee side by side with sprinkles. All very good! read more

My Family & I have been to this location multiple times. Every single time the service has been excellent. The mixture of different flavors into one ice cream is perfect. The staff is very polite and swift with their service. I will definitely be going to this location again & again. read more

cookie don't ya want some? yes I do. we were visiting from chicago where cold stone has somehow become extinct (yes, what gives?) we enjoyed the guy who was doin the scoopin and especially when our icecream flew under his leg into the cup. entertainment at an ice cream place? um yes? bottom line : cute little area and clean! highly recommend :) read more

When I think of ice cream i think Cold Stone. Awesome ice cream, but OMG is it rich. Best i've ever had.

We go here often. The last few times have been RIDICULOUS. 20+ MINS in line with 1-2 people ahead of us. The staff is rude, EXTREMELY slow and poorly trained. The last time I was there the employees were jumping the counters like they were training for parkour. Ice cream is never blended. It's like all the mix ins are at the top or bottom with plain ice cream throughout. For the price u pay the service is beyond poor. It's sad that one location has turned me off to ever wanting to go back to another. This store needs some serious help. read more

Love, love, love this location. They are always so friendly. We often stop by on our way home from dinner and even though there's typically a line the people who work here get us in and out pretty quick. They also do the Cold Stone singing and ice cream tricks which are always a fun bonus. And did I mention the ice cream! There seem to be many boutique ice cream shops popping up lately but I have yet to find one that is better than Cold Stone. read more

Ordered the usual Founder's Favorite with Vanilla Bean ice cream. The brownie was not blended into the ice cream, but instead left in one large chunk. They appeared to be training the gentleman who was making my order. Never have had a bad experience at Cold Stone until now. Even if you're new at the job, common sense hints at the toppings being well blended! read more

The customer service was terrible. The store smelt like vomit. The girl that took our order did not even acknowledge me after I greeted her first. I gave her my order and just took my ice cream. My friend was also treated poorly by this same girl. I did not catch her name because I was so irritated with her, but she had many facial piercings. When she handed my friend her ice cream, she pretty much just tossed it at her without saying thank you. Probably will not be returning unless someone else serves me. read more

It was my first time trying Cold stone and I was pretty disappointed. We're a family of 3 and we wanted to take a moment to look at everything before we ordered. There was not anyone behind us in line. So why did they keep pressuring us to order? It was really weird. I had the mint mint chocolate chocolate chip in a waffle cone and it was pretty good. The waffle cone was the best part though. My son had 3 scoops in a cup and he described the ice cream as "chewy". My husband had a $5 milk shake that was terrible. Plenty of employees, but no napkins. We won't be back. read more

I have recently returned to this cold stone and service and everything has significantly improved

Store smells like vomit. Don't know if they don't change the mopping water or what. It's been 5 yrs and it still smells like vomit in there. Can't imagine how clean the kitchen is. read more

Been here twice for ice cream sandwiches. Both times they had none. The staff was nice and made some for me once, but the wait was long. Why even have an item on the board if it is never in stock? read more