Food: Always good....Cold Stone is Cold Stone Service: ALWAYS FALLS FLAT! They have NO regard for health and sanitation. Hair all over their heads, scratching head before serving, no gloves used when serving...just dirty! YUCK Ambiance: Standard. The shop could definitely be cleaner! The businesses in this area really should have frequent visits from the health inspector. read more

Friendly & quick service. Well staffed. Clean establishment. Plenty of ice cream flavors & toppings. They do need a few non dairy flavors. Seating is outside. Inside is a bit cramped while waiting to order. read more

Usually you can't go wrong with Cold Stone but tonight it was wrong. We were told after they started our order they were out of almonds and bananas. Too late to change the order but figured we would make due. As the order was put in the bowl we were told they were out of waffle bowls as well. None of this was said when we first placed the order. If so we would have changed the order. No discount no nothing! So we ordered banana Carmel crunch in waffle bowls. One like it and one love it. No almonds, no banana and no waffle bowl. Also the girls and the guy working there all had long hair and none of them had their hair pulled back. Definitely a turn off. Will never return to this location! read more

This Cold Stone Creamery location on Town Center Avenue in Melbourne is a great place to go for a cold treat any time of the day. The location is well managed and everything is well prepared when you order it. The staff here is very warm and accommodating here. Good experience each time. read more

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This ColdStone is by far the most phenomenal one. They have plenty of options to choose from in ice cream flavors and toppings. 10/10 would recommend. The best signature is the chocolate devotion if you love chocolate. Clean and great customer service, don't forget to tip your workers! Store hours are 12-9pm Sunday-Thursday and 12-10pm Friday and Saturday. As of 10/25/2021. read more

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Long line, tiny portions. This is definitely on my 'miss it' list. The ice cream is always tasty, but this franchise has the smallest portions I've ever seen. They measure the ice cream in to the serving cup, seemingly level with the top. The add-in is all that fills the cup. Even in a large serving, one addin. Has always been three before, but this store is only one. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Viera, Florida

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It's a shame because we love the ice cream here but unfortunately, we won't be returning. There were 2 young kids working there and they are not trained properly. There were 3 families in front of us. The 2 employees were helping the same people rather than going to next group. The line didn't move - we waited 45 min to be served. The best part was when an older gentleman came out from the back room 2x to bring them clean blenders. You would've thought when he saw the line, he would've jumped in and assisted but instead quickly returned to the back room. read more

Used to love Cold Stone, but the store in Viera is filthy and smells terrible. It truly smells like mold and mildew. The area where all the toppings are is just filthy with crumbs and such. Not to mention the milk was sitting on the counter with no lid and the brownie container was uncovered as well. I realize they were busy but food safety rules should still be followed. I, unfortunately, won't be returning. read more

This is the second time we have arrived 20-30 minutes before closing time and the store was already "closed" to customers. Employees were chatting inside, not cleaning or ending the night. Please stay open until your listed closing time or change your hours online. We love coming here but have been disappointed driving all the way to be turned down. Thank you!! read more

A line out the door and only two very slow employees. Then with the line growing, one employee goes into the back, leaving one to help customers. Definitely not worth the wait. Employees not even acknowledging customers standing in line. Bad management. Bad customer relations. Just a bad experience. read more

I attempted to go to this location after lunch and after dinner and I walked out without ice cream both times. Extremely slow employees that are not very attentive. The young woman working tonight seemed to be doing a phenomenal job, but the young men kept jumping in and helping her on the same guests. So only 1 guest was being helped while there was a line of 5+. I couldn't really make sense of it, but that was the same issue around lunch time. The only two employees would help the same guest, so the line didn't move. Extremely disappointing experience. read more

Charlie was the one that serve me my ice cream and he did a great job he's very nice fast and efficient.

We moved here 4 months ago and after several tries our family will not be going back. I tried several different combinations and had stale shortbread/cake on 3 occasions and the past two times ordered almonds and received another type of nut. The kids are rude and just farm you through. It is unacceptable to pay this much for an ice cream and not get proper service. Very disappointed. read more

Worst service ever walked in at 8:20pm to get ice cream after an amazing movie night with my family. There was an upset customer and the manager Natalie had no care in the world, she was making fun of the upset customer under her breath. We really enjoy Coldstone, but after waiting almost 30 minutes to get my kids ice cream they were excited to get there shark week Ice cream, Natalie literally threw all the ingredients onto the coldstone with an attitude, then threw the ice cream onto the counter. Last time I'll ever come here with my kids, it's not like I'm paying 6 dollars for Ice cream. By the time we are done it's a $20 dollar bill, and I feel the long wait and very small portions do not deserve my hard earned money. Beware folks not friendly and the worst service I've ever encountered. read more

Cold stone creamery in Melbourne. The location is great. There is a lot of shopping around the complex as well as restaurants. The shopping center is outside like a really nice strip mall. The complex looks newly built. There is a lot of outdoor seating around the complex. After I was shopping for a few hours it was 3:15. I was hungry saw the cold stone sign and figured to get ice cream to hold me over until our dinner reservations later that night. This cold stone was extremely clean. There was one girl working looked to be 16. Very friendly as I took my time ordering. They had a lot of ice cream selections as well as specials. I ended up getting a dark cocoa shake. I don't know if It was because I was hungry or what but the shake was really good. The dark cocoa was super rich. The girl drizzled this chocolate syrup all over the top and down the sides of the cup. Added a extra zing! I would defiantly go back to this cold stone. I did just get a shake so my review is based on service and my shake. I am giving this a 4 star review just because it is a chain location. I feel that the chain locations are a bit more pricy because you pay a dollar or two for the name Pros: - really clean - friendly staff - location Cons: - price read more

Cold Stone Creamery - Melbourne cold stone creamery. Dark cocoa shake! Really good. - Ice Cream & Frozen Yogurt Near Me - Viera, Florida

It's a amazing place, the workers are very friendly towards you and if they make your ice cream wrong they are very chill about it and will redo it. I suggest going at night cause there are not a lot of people ordering. read more

Very great service even though we came in close to closing, mint chocolate chip ice cream was great like always

do not get the penut butter cookie dough ice cream it's so bad. definitely a no go in my book. good luck if you decide to consume from this establishment read more

My husband ordered a Love It and his ended up the same size as my Like It. Needless o say he didn't love it or like it. He had two add ins and his cup was smaller than my cup with 3 add ins. Paid $10 for two small scoops of ice cream. Totally not worth it! The guy behind us in line got a Like It but his cup was literally overflowing and they gave him a Love It portion. Portion sizes here are not consistent at all. Save your money and go to Publix and add you own toppings for way less! Turned what should have been a date night treat into a big disappointment for dessert. read more

This is the most filthy disgusting ice creamery I have set foot in. My family and I went there about a month ago and the stench of feces inside the store (like a dirty diaper) was so strong. Even the people ahead of us were commenting on it, needless to say we turn around and left without purchasing anything. Today when we went in there were 3 people ahead of us which took forever to be served with only 1 employee working behind the counter. As we approached closer I could see the chaotic bedlam on the back counter which I'm sure (having owned and operated a restaurant in Florida) was in several health and safety violations. 2 opened cardboard boxes, an uncovered pitcher half full of 'purple something' sitting next to the spray bottle of detergent cleaner, open plastic containers with 'toppings' haphazardly stacked up, just to name a few. Basically it looked like it hadn't been cleaned in a week! Not to mention the bathroom wreaked of vomit so bad I had to cover my face with my scarf AND there was no hand soap. 'Employees must wash hands before returning to work'...how with no soap?? I pulled a dirty plastic spoon from the 'clean' spoon container by the register and asked for a napkin as ALL of the napkin containers were empty and needed refilled. We sat at a filthy table inside as it was the only place available and to my dismay THREE other employees walked out of the back room and commenced serving the long line of people waiting in line. WHY is this place in such a disgusting shambles with four staff on hand??! I verbally told one of the staff that I found it incredibly dirty and was probably in several health safety violations. His response was, "yeah, we have been busy". It wasn't until I started taking video of the mess that him and his buddies began cleaning up the counter. I will never return to this store after the last 2 experiences and I will be reporting what I witnessed to corporate HQ. Whoever let these young men in charge of running this store needs to be aware of their total lack of work ethic and basic necessity of cleanliness. If I could zero stars I would. read more

We waited for nearly an hour due to their being only 2 people working on a Saturday night. Both girls were moving incredibly slow. We won't be returning. read more

When we went here, it was a Friday night and the line was out the door. The ice cream was creamy and tasted delicious. There were 3 workers who were hustling to keep the line moving. Our server was friendly and attentive and the atmosphere in the shop was cheery. There have been some negative reviews, but they were posted quite a while ago and they do not reflect our experience. We will be returning for this special ice cream treat! read more