Service was great even with indecisive children. The ice cream was very good The ambiance was like any regular ice cream shops sweet smell of vanilla in the air and very clean read more

Purchased a birthday cake for my son. He REALLY loved it! It is ideal to have the cake and ice cream made together. And is really cool to be able to put your own spin on it and add your own ideas as far as decorating and ingredients. I don't know why I hadn't looked into doing this sooner but I will continue to purchase these cake for my special occasions it was definitely fresh and delicious. The staff was friendly here and very helpful and helping me design the cake. I will definitely return and I haven't forgotten that I need to try some of those yummy smoothies that are listed on the menu! read more

The birthday ice-cream cakes I ordered from this location were delicious. However, the personal size red velvet cake I ordered had very little cake at the bottom; it was more of a frozen ice-cream dessert than a cake! The 6" ice-cream cake was decorated very nicely and everyone enjoyed it. The sales lady that took my order lost my information in the database somehow and she had to call me back to re-take my ofw read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Valrico, Florida

Worst service at any ice cream shop in the entire Bloomingdale and Brandon area. I haven't ever not had a problem or slow service anytime I come in here, which is a shame because it's right down the street from the house. read more

There is always room for Coldstone ice cream!!!! If you read my reviews you know how much I enjoy good customer service and I had to share my experience at this location!! After dinner, on my way back I noticed some lights from the street and recognized that it was a coldstone. Tampa is uber-muggy at times and nothing sounded better than some strawberry blonde ice cream! One thing I noticed while standing in line (on a Tuesday night!) was that this location had a slick display of cakes-most places just keep them in the freezer- I might come back and buy one to share with colleagues soon. The staff was super pleasant, singing their songs and quickly getting customers ice cream. What really separates this location was I happened to sit next to the owner, who couldn't have been a nicer gentleman. They actually list a plaque of sorts listing their personal info for a customer to call with any issues. Rare. 1st class all of the way!!!! This place needs more Yelpers to show some love asap!!!! As my diet allows, I will return soon!!!! 12/2017 read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Valrico, Florida

See all

This place is always friendly and clean. I understand they get busy but that isn't their fault. I always get fresh tasty Ice cream from this location. read more

This review is highly influenced on the chocolate milkshake that I had. I had eaten at a Cold Stone Creamery in the past, and found the ice cream to be excellent and the concept to be interesting. The "large" chocolate milkshake I ordered tasted just okay, less than one you would get from McDonald's, Burger King, or Campbell's Dairy Isle, but not as thick or flavorful. The kicker was that the large version was in a plastic cup about 6 inches tall and cost a bit over $6. There were two young ladies working the store when I was there shortly after opening. They were friendly and attentive. Offering a different experience for this type of establishment, I found the prices to be excessive for what was provided. read more

See all

I love cold stone and I hate to give a negative review. I usually frequent a few of there local stores. Today I went to the Valrico location which is closest to my house. It wasn't too busy and the staff as always was super friendly. I ordered two scoops of pistachio and one of cheesecake. Not mixed but separate scoops in the container.. so I notice as that as they are working the ice cream on the cold table that there are zero nuts in it.. huh? Not one speck of a pistachio.. I asked can I have some of the pistachio topping worked into it- they said they don't have them... ok? Hmmm.. So i figure as always the ice cream will still taste great.. so I thought.. The one scoop of cheesecake was good (no cheesecake pieces). But still good. The pistachio? Well that's where my negative review comes in.... the fluorescent green ice cream tasted 100% artificial and had a liquor aftertaste.. like it's flavored with something like a baking extract with an alcohol base.. not pleasant at all.. I also noticed that the pistachio ice cream was leaving a thick waxy coating all over my mouth.. literally like candle wax.. I washed the remainder down my kitchen drain.. I love the staff.. hated the experience.. and I've had to brush 3 times to rid my mouth of the waxy grease in my mouth.. Sorry guys you blew it with me.. read more

Wow this is a ice cream shop on steroids. Fresh made "combo" ice cream made right in front of your eyes. Many options for cups, cones, waffle cones, chocolate waffle cones, and my favorite super chocolate waffle cone with sprinkles!! Your sweet tooth will not survive 2 seconds in this ice cream shop with the amazing tastes and choices. There is a little something for everyone and their level of daring. You can just get a simple cup of simple ice cream, or just a normal cone with some jazzed up custom made scoop, to a huge super cone with one of their unreal signature recipes. It's definitely the ritz of ice cream shops. It does come with a price tag as you would imagine, but your taste buds would not be disappointed and you definitely won't be leaving unsatisfied. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Valrico, Florida

I haven't been here in awhile, but came today and it was very dirty and unkept. Not sure if I would return again.

The coffee lovers mix is everything I love: coffee, caramel, pecans, heath bar. They currently don't have any indoor seating but there are picnic tables pitside in the plaza. read more

Cold Stone Creamery catered dessert at my husband's 50th birthday party. The ice cream, toppings, and staff were fantastic. Highly recommend and will definitely use again. read more

Cold Stone Creamery - Catering at my husband's 50th Birthday party! - Ice Cream & Frozen Yogurt Near Me - Valrico, Florida

So they now charge an extra .89 cents for whipped cream? Trying to support the local businesses but this outrageous! At least have the decency to put that on the menu so customers don't surprised by extras fees. read more

I am an Ice Cream addict. I admit it, So last week my wife got me a special treat from the Valrico location. The chocolate-dipped waffle bowl really put this over the top! I will be back! read more

Cold stone has been around for a while. It looks like they have a few more flavors and options. It was good. There seem to be few ice cream shops nowadays. It gets the job done. read more

The ice cream is very good. The price point for me is a little high and their customer service leaves a bad taste overall. On this particular visit, I attempted to call ahead to minimize wait time. The employee who answered the phone refused to take my order for pickup because they were too busy (25 minutes later, there was no line and 3 people working at 7:00 on a Sunday). It took an extra 10 minutes and they were attentive, however, customer service didn't seem to be their strong suit. Everything was prepared correctly and the entire staff was polite during the visit. Overall, just ok. read more

As good as any Cold Stone. Expensive ice cream but always consistently good. Everyone can make some type of concoction that they like here. It's always an enjoyable although high caloric stop. read more

See all

My ice cream literally had hair in it. No one greeted me when I came in and the employees starred at me while I stood by the mobile order fridge. No one initiated conversation with me for a good 5 minutes. read more

I ordered a cake that got confirmed and made but never decorated. i ordered it a week in advance and even came an hour after i had scheduled pick up. the cake was there but not decorated, i ordered this cake about a week in advance for a birthday surprise that was completely ruined when i got there and had no cake. if it wasn't for Jamie delivering the cake after the fact, the whole birthday would've been ruined. when i spend $50 on a cake i kinda expect it to at least be ready. UPDATE: i got the cake and birthday is spelled wrong read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Valrico, Florida

Good ice cream but bad customer service. Ordered curbside because we didn't want to have to go in, cause you know.. Corona. Once we arrived, I called the phone number on the website to let them know we're here to pick it up. The guy on the phone told me "we'll bring it out once it's done if it's not TOO RAINY". It was sprinkling, not even raining. Even then I felt bad and was planing to give a cash tip once they brought it out (there wasn't a tip option online for curbside). We waited about 10 minutes and could see they were just standing around inside so I went in and the ice cream was just sitting in a bag on the table. Honestly what the hell is the point of having a curbside option if they're not going to bring it out to your car? read more

Always a great product coming from here. They employees are very attentive to me when ordering.

The customer service is great and only is outdone by the quality of ingredients that they use to make their fantastic ice cream. One up-and-coming rising star of the cold stone creamery franchise is Pauline Derry who always provides excellent service to all of her customers! Good job Cold Stone! Keep it up! read more

Is the ice cream good? DUH, it's delicious. Place is clean and the staff is great. Anything you get here is gonna be good, and with the 10,000 toppings you can choose from, it would be hard to say that they couldn't get you what you wanted. But the prices? F**k Me!!! I mean, I get it, the product is great, but for the love of God, you better be clearing six figures if you want to come here on a regular basis. read more

This is such a quick stop for some great ice cream!! If there is a line it may take some time but most of the time it's fast. Great flavors and so many different choices. Try the cotton candy with gummy bears read more

I love this cold stone. Emily is my favorite because she sings One Direction songs at me when I leave her a tip. Never had a bad experience at this location. read more

You can never go wrong with ice cream. The young lady making the ice cream was very friendly and helpful.

This is our second time in a week and the second set of problems. We've had the same girl each night so maybe others are better but we won't be back to find out. Our first night my husband had to walk her through how to make the seasonal kids promotion she had no clue what my husband was talking about. Kind of strange but she managed to get through the order. Tonight no such luck. I ordered vanilla ice cream, hot fudge, strawberries and vanilla cake....4 total items. I didn't want it folded instead just put on like a sundae. Once again my husband had to walk her through it. She managed to give me vanilla ice cream with pound cake. My husbands was a little more complicated but nothing crazy, flavored ice cream and 3 toppings.....she gave him plain ice cream not a single topping. We just paid over $5 per serving for plain ice cream??? There are plenty of other ice cream stands in the immediate area I can have my order made correctly. read more

I lovvvvve it here I recommend this place to everyone I love ice cream from here they have the best

the service was phenomenal. it is exceeded my expectations. the servers chelsi and ryan was very kind and the coworker pauline was very outgoing and friendly. 10/10 recommend!! read more

The ice cream was good but the customer service was terrible. The young lady named Madison, I believe, took my order as she was complaining that there was a line right before the store was about to close. This is very unprofessional in my opinion to say that in front of customers. While taking my order she had a terrible attitude and was rushing others and myself out of the store. I understand it was close to the time they were closing but you should still treat every customer with the respect. I will not be returning to this place. read more