What's not to like about CS? Good ice cream and tons of flavors+toppings! The kid helping me was sweet and gave me good ideas for my flavor combo. Went with banana and vanilla ice cream, and had him mix in fresh bananas, caramel and graham cracker crust! Yumm! read more

Cold Stone Creamery - Banana and vanilla ice cream, with fresh bananas, caramel and graham cracker mixed in - Ice Cream & Frozen Yogurt Near Me - Turlock, California

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Ordered ice cream online for pickup (with tip added) and put in the notes that we wanted them to sing at the pickup as a surprise for my friend. They didn't. Get the ice cream home and it's not even mixed together properly? We paid $10 to get the chocolate Dubai ice cream with EXTRA cream and crunchies... there are practically no cream and no crunchies. If this is "extra" then regular must be a pea sized dollop. I didn't mind the price if the ice cream had been chopped together like they normally do in-store and had their proper portions on it. Real bummer. read more

Let me start by saying my phone auto correct has me sounding ridiculous. Lackluster at best is my review as my icecream always seems to be undermixed and melty. I can go in the winter or middle of the summer and it's the same. I can remember when stone cold took pride in mixing their ice cream and piling up the goodness but those days are long gone. The ambiance is typical no seating without being bumped as the area is really small. Not the best and not the worst..I'll give it a so so solid 3 stars read more

Very rude staff they didn't let my son use the bathroom. He had a diarrhea. She was all over the place. She ended up cleaning all the floor, using her hand and then start making ice creams with topping read more

Decided to stop and grab a quick ice creme after grabbing dinner in the Area. We were greeted as we entered and as we looked on the menu Payton spoke to us telling us when ever we're ready he'll be happy to help us. We ordered a founders favorite and a strawberry shortcake( isn't on the menu anymore) The only issue we had was that the pecans in the founders favorite were on the stale size. Both ice cremes were tasty and well portioned. The restaurant needs a bit more of a tidy thru out the night. I noticed that it looked a bit messy behind the counter like if employees didn't really clean as they go. The waffle makers were kinda of a mess and the toppings counter needs a wiping every now and then. Overall It was a good ice creme and the customer service was good. read more

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I love there ice cream , it's too good and the service is also very nice . The atmosphere is also very good .

Stopped here once and was happy with the ice cream I order. Cool to see them mix the toppings into the ice cream. Colorful and lively inside. read more

Went in today and had a wonder experience!! Eyad was the person who helped us and he was very friendly and talkative. Made me feel really welcome here. read more

I've been coming to this place for quite a while now and haven't been disappointed. This place has the best ice cream here in town and the employees are always nice. Definitely recommend this place. read more

I've been to a Modesto cold stone recently and had the worst service so it really makes me appreciate when I get awesome service. The workers here are always so kind and talkative. I had a guy the other day (future nurse) and a female today that was beyond sweet. The female was talking so much to my son and I wish I got her name to add it to this review. Little interactions like this really make me feel comfortable about coming again. (I'll NEVER visit that Modesto location again lol) anyways, the owner should give these workers some praise because they deserve it. read more

mfers didn't get my order right i asked for extra cookie dough and i didn't get it i asked for brownies instead of chocolate chips they didn't give me it cold stone count your mfing days read more

In a time where COVID, political events, and the economy is making people very angry and lost in their ways; Aubrey the store manager gave me a very professional and kind service that I rarely see these days. She gave extra Information about what was new about their ice cream menu as well as recommendations to my taste. She was very knowledgeable, genuine, and caring which my girlfriend and I loved about her service. I'm glad she is a store manager as I'm sure she is a great leader and a great example of not losing her positive ways in this dark world. Thank you Aubrey and your team for your great service. read more

I never heard this before imma give it a try and see how it taste like but the place smells good! Smells like fresh bake cookies lol! Ok boba here is not all that good I don't recommend! read more

Cold Stone Creamery - What ??!! Imma give this a try - Ice Cream & Frozen Yogurt Near Me - Turlock, California

Trash. Customer service is lacking in a major way. Came in for a late night treat 10:30ish sat outside, understanding they close at 11 so we planned to make it quick. However at 11 on the dot one of the employees came out and was like uhhh we are closed you need to leave !! WTH ‍ smh that not how you test paying customers read more

Awesome flavors abound! And nice helpful young folks work here! I was intrigued by the ads on the windows for the mint fudge ice cream and had to go inside and try it. Once inside I noticed they had all kinds of flavors that are right up my alley. With cinnamon, coconut, mint fudge, and dark chocolate flavors available it was difficult to choose! Usually my favorites are seasonal and not all available to me all at once! What is a girl to do here?! The guy working here was nice enough to let me try a bunch of flavors and not be annoyed - that's good service! I will definitely be stopping here for all future ice cream needs when I'm in need! read more

Who wants ice cream? I do! I do! I really like Cold Stone. There is something so fun in selecting your own add-ins to create your personal ice cream masterpiece. Have you tried the cake batter flavor? It tastes just like cake, no joke. I also love the sweet cream flavor. It lends itself well to whatever add-ins you choose. Now how cool is that? No pun intended. ;) read more

Always excellent. Love to order the coffee ice cream to save for my selfish needs after the kids are in bed.

Update * the owner contacted me the next day and apologized. I get the sense that this is not the type of service he thrives for. Very friendly and understanding owner. I usually have pleasant visits here with my family but tonight there was an extremely rude employee. As soon as I entered the employee greeted me with a sarcastic "Hi??!" As if To say what are you doing here? My daughter needed to use the restroom so my husband got in line to order for us, I start heading towards the restrooms and almost immediately notice they're closed so I turn back around to head back in line. This same employee says "you can't use the restrooms here" (understandable with COVID precautions) . I reply " yeah, I noticed they're closed". When it's our turn to order, as we're walking to the counter this same employee is at the counter waiting for us. The entire time she is giving me a nasty glare and would not break eye contact. My husband starts to order and she's not even paying attention to him because she continues to glare at me. I nudge my daughter to tell her to order, but when I see her attitude remained the same; I had enough. I tell her "you know what? Just forget it." And we left. I'm not sure what her issue was but it definitely felt we were not welcome there. read more

I ordered a custom Oreo ice cream cake for my son's birthday. Omg. It was so good! They made it just as I asked and it was perfect. It was custom and kind of complex but it was made beautifully. I received a lot of compliments from my family on this cake. I'll be ordering my ice cream cakes from here from here on out. read more

This place was pretty busy, as there was 3 people behind the counter and a 4th one restocking. I was 3 in line, and two couples were in front of me. It took about 6-8 min to get to me. The customer service was ok. They didn't ask if I wanted to sample anything, didn't smile, and the portion sizes... Oh man. So I ordered two like it sizes. I wish I would have taken a picture but I was in hurry to keep on my travels. But image the like it cup and qtr inch below that :( yup that was my like portion...and that's with 3 mix ins (peanut butter, marshmallow cream, and almonds. I love cold stone but was disappointed on the employees's measure. I'm pretty sure I won't be back to this one, but will visit Bakersfield's stone to compare it. read more

I love coldstone ice cream im soo obsessed with the cake batter milkshakes, ive always been to the modesto location in the mall so this was my first time comming to one that i live near in turlock, and this was my last time EVER !! I walked in around 11:30 am and there was only one girl working i smiled at her she just gave me a rude look and went back to talking on the phone for about 4 minutes i guess she got tired of me waving at her and she told the person that she call them back , then she was really nasty with me acting soo rude and making my shake really fast and trying to hurry me out the door she seemed soo annoyedthat i asked to sample a ice cream flavor and kept rolling her eyes at me , i felt so uncomfortable and paid before i handed the money over she was already back on the phone gossiping with im guessing a friend never again she messed up my shake and horrible service!! read more

They have so many items you can add to your ice cream. It's almost your own fault if you don't like it. I happen to be a fan of an ice cream flavor that has become hard to find over the years ("Butter Brickle") I have tried to recreate it here. I haven't quite got it right, but I sure enjoy trying. Definitely worth trying if you like ice cream and haven't tried the place yet. read more

Their is a nice, young man who works there during the day who is just so pleasant to be around! I cannot remember his name but the staff here overall is great! They're all very friendly. The ice cream quality is superb! I don't think I've ever been disappointed at this location. The chocolate ice cream (my favorite) is always so smooth and creamy; just how I like it! read more

After a couple of recent visits since my last review, I have been much happier. The employees are now visible and they seem to genuinely want to improve service. I will go and visit again to get their names because they are worth mentioning. They've brought back the fun that Cold Stone used to have. They sing with life when a tip is given. And generally, they are very alert. Thanks to 99 cent kid's cone, my kids have pulled me back to Cold Stone and the result is this review. read more

We did a mobile order on 1/16/21 via the Cold Stone app as we live about 15 minutes away. We picked up the sealed bag, and upon opening our order, we found that they forgot our waffle cone bowl. I left feedback via their official website, seeking a refund for the bowl. The next day, I received a personal phone call from the manager who apologized on behalf of his staff, and offered more than I had asked for. He sincerely cares about his business and customers. We will certainly be back. read more

I drove 25min to get ice cream cause cold stone is good but when I came the workers were some rude ass people. I felt rushed and they got my order wrong. Just a lil tip for those who worked that night shift. Service people how you want your grandma to be treated when she goes out to get ice cream. read more

I tried a frappe from here and it was so delicious. They're not the cheapest place but their ice cream and drinks are so good. I have this every once in a while but when I do I love it. I like this place more than Baskin Robbin or Dairy Queen. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Turlock, California

About a month ago, I went to this Cold Stone with my wife and two-year-old son to grab some dessert after a long hot day. The young girl who helped us looked annoyed when she handed my wife a sample of the cotton candy flavor ice cream. I don't recall her name, but she made our experience unpleasant. It seemed as if she was trying to rush and couldn't wait for us to make our choices and leave. All this even though there was no one in line behind us. Much so that I didn't even enjoy my ice cream because I kept thinking how bad the customer service had been. read more

I've gone here plenty of times ever had a problem. Last night I went in around 9:50 pm it was packed, we ordered our ice cream then had a seat. Before it even hit 10pm a young lady told everyone that " that they're closed and if we could hurry" ( at least 4 tables ) everyone just looked at each other then continued to eat they're ice cream. Later a male worker came out to the front of the store and in a rude loud voice ask everyone if we could please leave. I nicely told the gentlemen that they couldn't kick us out. And that yelp wasn't going to this . He just walked away . He made everyone feel uncomfortable. Everyone walked out. It was not even 5 minutes after they closed . EVERYONE left with their ice cream in there hands. read more

Love this place and their customer service is amazing!!!! Best ice cream in town !!!! Cold day hot days this is the place to go lol ..

My boyfriend's family ordered a cake from here for a birthday. The birthday "boy" found a cake he wanted online and his mom asked if they could make it. They did and it was divine! Moist chocolate cake with coffee ice cream and toffee chips. Im not a big fan of sweets but this was a fantastic cake! Quality ingredients and not too much sugar. They did a beautiful job decorating it as well and were friendly and quick when we went in to pick it up. Eight adults got a slice of cake and there was still half of it left. We put it away as quickly as possible to save ourselves from gorging. It was that good! read more

Great location, right next to other restaurants. Very clean, watched them clean off tables inside and outside right when people got up to leave. And it wasn't some old, over-used wet rag. It was actual cleaner. I really appreciate that. The young man that helped us was amazingly kind and funny, loved his attitude! He recommended the Oreo cream filling ice cream+mint ice cream with the softest freshest brownie ever as a topping. Great family night place. And I definitely recommend you all try the ice cream I got! The mint is not overpowering whatsoever! read more

Only Cold stone creamery that is making freshly made cookies for ice cream cookie sandwiches! Yum! They let me sample one of the cookies and they're delicious. Definitely recommend stopping by this location. read more

The first time I went to Coldstone was amazing. There are so many flavors and toppings to pick from.The ice cream was chewy after they mix it on the "cold stone" and I love combining ice cream flavors. My favorite combos are the coffee & cheesecake with toasted almonds or the cake batter & strawberry with a brownie. Yummers! But in the past few times that I went there, I've had runny and melted ice cream :( I don't know if it's just my bad luck or their lack of technique but I'm probably going to skip Coldstones for a while. read more

I have a large family and it's always hectic with my kids and I always feel bad, a employee named Keeley was the best, she gave great customer service to my whole family, she was professional and personable. thank you, we will be back. read more

Amazing! I always get there boba tea and it is the best also the ice cream is always creamy just how I like it!

I was in today for my son's birthday. We invited a few friends to join us after school and it spiraled into about 30 people (25 were kids) joining us for ice cream. Jason was working and he did an AMAZING job reassuring me despite my lack of planning that we were welcome. He helped all our guests with a smile on his face and then brought out of a tray of water when one child asked for it knowing how those things go with younger kids. From someone who values customer service, wonderful experience as a result of an employee doing his job exceptionally well. Thank you!! read more

Cold Stone Creamery is a pretty fun place to go. The ice cream is pretty good and has a lot of flavor. I think it is fun creating your own sweet creation. The only think I don't like about it is that it looks like the ice cream has the consistency of rubber but it tastes great. read more

The trainee Riz at this location threw me off a bit when I had to repeat myself a few times on what exactly I wanted in my ice cream because he was very in tune with the conversation he was having with other workers. Whatever it was, was so important that in the middle of mixed my ice cream he stepped away to finish the conversation and came back shortly after. What really threw me for a surprise is when one of his fellow team members messed up a customers order and when he returned with new ice cream he said to the customer "no mess up's" to kind of make light of the situation. This is when Riz says "he's going to mess it up again" now although that may seem small , it shows a lack of team work and support. I was disappointed with his lack of attentiveness in regards to customer interaction , I should not have to repeat myself more than 3 times. It is always a pleasure coming to this location but I wouldn't say it was so much this time around. read more

i love lilly, such a genuinely sweet girl :)