It has been a while since we ordered this ice cream cake. However, Baskin-Robbins did an amazing job fulfilling my request for a Lego style cake! The top of the brick was made from Oreos. I posted a photo of the cake. Thanks for making an awesome birthday ice cream cake!! read more

Baskin-Robbins - So adorable! A Lego ice cream cake made w/ Oreos for top of the brick. Candles say, "Happy 9[th] Birthday". Baskin-Robbins Riverbank - Desserts Near Me - Riverbank, California

This location sucks I go to baskin very often I went here because I have a new job in area and twice I've came my order was wrong and when came to pick up during break, it was not ready... I called ahead to make sure they are able to do it before I got there I still waited 5 mins inside and when approached i was given attitude and I was told it was not made that a busy worker had customers mind you there were two of them, i decided to not purchase and wait because i had to go and still was given attitude. read more

They had flavors I didn't even know existed! Don't skip the monkey business if you're a fan of bananas. read more

Baskin-Robbins - Single Scoop + cone - Desserts Near Me - Riverbank, California

Mariah, Mariah, Mariah! She helped us and she was so good! Her energy was light and bubbly and that customer service makes all the difference. I was hoping they had the flavor "Mom's makin' cookies" again but since they are still out I tried a few others. Mariah even made a concoction with toppings to mimic my favorite flavor that Baskin Robbins isn't serving right now. It was so good! The store is clean and looks remodeled. If we weren't on our way back to Modesto we would've definitely enjoyed sitting down right outside. We'll be back when we're in the area! read more

Baskin-Robbins - a person holding a cup of ice cream - Desserts Near Me - Riverbank, California

I stopped in to this store bc we live in Oakdale and it is the closest location. We wanted to order an ice cream cake for an upcoming family birthday gathering. I had tried several times to submit my order online but it kept giving me error codes. I have successfully used their website many times in the past. I did make a complaint to corporate in hopes the problem will be addressed. So, the person on duty was Kristen. She was delightful and very helpful and began my order immediately. I told her I wasn't in a hurry and to help a few customers who were waiting. She did and we completed my order quickly. She was professional and considerate. I will use this location in the future bc of the positive customer service I received. read more

Much needed on a hot summer afternoon! I tried their "Beach Day" flavor and it was really great. I love it when they have their bubble gum flavor... I don't see that much any more! The girls serving us was kind and efficient. read more

Baskin-Robbins - Double scoop! Jamoca almond fudge and beach day flavors - Desserts Near Me - Riverbank, California

Eating ice cream on Valentine's Day is such a treat. The ice cream choices are the plentiful and the staff was great fun. Nice place for a low key, accessible and sweet good time read more

Love the customer service here. They are so helpful and kind with my food allergy and really went above and beyond. Of course, the ice cream is delicious it I come back to this location specifically because of the incredible people who work here. read more

Greats service awesome ice cream it's a great place !! Very clean. And the staff are very friendly.

I ordered a cake for my daughters birthday and set the pick up time for 11:30 on the day of her birthday. The order process went OK the young girl seemed like she wasn't too interested in helping us. That should have been my sign to go somewhere else... The day comes to pick up the cake I walk in, I'm helped by another young lady who looks somewhat confused when I tell her I'm there to pick up my cake, she then informs me that there has been a "mix up" and that they don't have my cake. She then says the cake decorator would be in at 4 and I'm thinking well maybe I can just pick it up at a later time. She calls the cake decorator then comes over to me and says that we will refund you your money. What am I supposed to do with that? It's a few hours before I'm suppose to show up with a cake for my daughter. They could have called me the day prior to inform me that no cake decorator came in, so that I would have had time to get another one somewhere else. Poor management! Poor customer service. Make sure you and your employees stay on top of these things. Accidents happen yes but this could have been avoided had they checked their cake orders to make sure!! On top of that no one apologized, nor made up for the mistake they had made! read more

Baskin-Robbins - The refund to the cake they DIDN'T MAKE - Desserts Near Me - Riverbank, California

Honestly the workers were so kind but the reason I am giving this place 1 star is because it felt hotter inside than outside. It is over 100 degrees outside, I figured ice cream would help me cool off, instead I found myself profusely sweating and within 45 seconds my ice cream melted. I hope they have a walk in freezer in the back or something because I am truthfully worried about the workers and how they can operate for long shifts in that heat! You're an ice cream shop, use your AC!! read more

The restaurant is always clean. They follow guidelines for COVID-19 . My son's really like the wild reckless sherbet. My husband always gets the Jamoca almond fudge Frappuccino, this store makes it perfect. If I had to critique anything I would suggest Changing out the no sugar added ice cream more often. read more

This will be our last visit to this location. While the young lady helping us was very nice and efficient the photos below are of the floor. Not sure why you would leave a floor in this state for your customers to see. It doesn't fill me with any confidence as to conditions that I couldn't see. And since this is also a Mountain Mikes I won't be getting my pizza there either. read more

kind and courteous, I called another location and asked if I could do a over the phone order and since I couldn't at that location I place the order through this location! Great service they had it ready for me when I walked in the door to pick it up! And with a smile! Seems silly during COVID-19 is at a location of any kind wouldn't take an order over the phone to limit people coming in the store... So I really appreciated Riverbank taking the time to do so and keeping contact down! read more

Went to baskin robbins today and everyone was very unprofessional, nobody was behind the counter and they were gossiping very loudly. When I ordered an ice cream sundae for my girlfriend and I, we got 4 spoons of peanuts and some whip cream. read more

Baskin-Robbins - Supposed to be brownie sundae - Desserts Near Me - Riverbank, California

The only reason that I gave the two stars was for the older gentleman that was working on 7/19/21 at 9:15pm. We walked in and the gentleman was mopping and cleaning. The door said the store closed at 10 and so does the website. When we asked the rude little Mexican girl behind the counter she said they were closing because they are operating under winter hours. That should have been posted, if there are new hours. She did serve us but was very rude, made it obvious that she was trying to close and go home. More customers walked in after us and she sighed and rolled her eyes. With businesses hurting, you would think the extra business would be welcomed. Please train your employees or hire the ones with good customer service. The older gentleman was trying to help her and she was snapping at him too. He was very nice but she needs a write up. read more

National ice cream day and they close 30 minutes early because some manger wants to leave. Turned away family after family little kids sad to see there excited faces turn to frowns. The manger then states in power he's been there for 4 years read more

Baskin Robbins will always be to me my first job ever filled with so many memories and with that, I will always go back to any BR for a sweet treat :-) During the fall/ Halloween season I always have at least one or two Trick Oreo Treat ice cream cones and of course pumpkin ice cream seriously does taste like a bite of pumpkin pie.. I always feel kinda bad for the kids working behind the counter during summer days and nights, because it always seems to be that they get so backed up with those rushes and I wish their manager would bite the bullet hire another closer to help out. But, it's still a nice, clean and big enough seating area for families. And the employees are all usually really nice and patient. :-) read more

Michaela here at this location makes the perfect smoothie she is always friendly and always take care of my family very well the world needs a lot more just like her way2go Baskin-Robbins you guys have found yourself a great employee and a customer for life because of her read more

I've been going to this particular location now since around 2001. I get to know the employees and poof they are gone in 2 years as of course unless you own the establishment working here isn't a "career choice". I wanted to just say that in those years I've probably come here over 200-250+ times maybe more. Honest to god I've yet to have ONE Bad experience. They make your ice cream cone or sundae w respect to your hard earned $ and they always send me out smiling. I'll never ever stop frequenting here unless they leave or when I leave. I hope neither happen. My wife got me Into ice cream and I've been ever so blessed to have this little creamery tucked away so this handicap guy can getaway and get a smile on his face. "2 scoop sundae guy w the cane". Thanks you owner and staff for all the smiles you guys bring me. read more

Waited in line for 20 minutes. Only 2 staff working and one person doing cleaning and telling us that have clean up first, Very frustrated as they should take care of customers first. Finally had to walk out as customer service was not worth it.. read more

My husband and I went and purchased 2 banana Royals. They put the least amount of ice cream lots of bananas it didn't even fill the cups. We will never be returning this is the 2nd time this happens to us. read more

Usually when I go to this store I have a good experience. However today when I went I was not satisfied. Kimberly was working, serving ice cream with a sour attitude. My daughter asked for a two scoop Sundae with hot fudge. Kimberly grumbled that she was out of hot fudge. What ice cream shop runs out of hot fudge??? She served up the weakest two scoops I've ever seen, put a little whipped cream on, and a cherry and proceed to charge me full price for a sundae!!! I will return, however if Kimberly is working I will go somewhere else. Hey Kimberly stop being lazy and open up a new hot fudge when you run out. read more

So disappointed!! I ordered a custom cake for my son's 5th birthday and they did not have it! I ordered it online a week before so there was plenty of time. It was written down but the order was never filled. I found out that they did not have it after waiting for 25 minutes to get service. What a let down! Ridiculous! read more

Stood in line and waited to be helped. Was ignored and they helped the person directly behind me instead. Decided to leave and would never recommend. read more

She repeatedly asked me if I wanted a cherry and I clearly said no. And guess what... I still received a cherry now my ice cream taste like cherry and I'm disappointed. Service was kinda fast tho so Ig that makes up for it. read more

Nice spacious sitting area and a great selection of 34 flavors. Customer service was great. My daughter dropped her ice cream on the floor so I went to get her another one and the girl working behind the counter didn't charge me for it. Just a nice place to take the kids to. read more

Baskin-Robbins - Desserts Near Me - Riverbank, California

Always such a good experience! Ice cream here is delicious and the employees are always very welcoming! It's nice to shop where people appreciate your business! I recommend this location!! read more

This place has TERRIBLE customer service. Every baskin robbins we've ever been to has been very accommodating for our son with celiacs disease, the ice cream is safe for him to eat if they use a designated scooper and open a fresh container. We've never had an issue. We even had one go out of their way to make him a gluten safe ice cream cake for his birthday! But this location was awful! I told her my son had a wheat allergy and asked if they could use a different scoop and open a new container and she said she could rinse off the scoop in the sink but she wouldn't use a clean one and wouldn't open a new container. Then another employee came up and said the new containers are too hard to scoop and they wouldn't do it. When I asked for the owner's card or name and number they said they didn't know and that "she didn't work here anymore". We gave up and left. Worst customer service ever. Plus the employees were a bit dingy looking so I think we dodged a cleanliness bullet anyway. But we left with a tearful 5 year old that didn't understand why he couldn't get ice cream at one of the few places he can safely eat at. Not cool. read more

Good service..friendly ppl..apart from being small place everything is nice ice cream is delicious..recommend this place

Special ordered a birthday cake, serving 8-12 people. Went in store to order it four days in advance, didn't call on phone, was very specific about the colors of the rainbow that I wanted as frosting for the cake; yellow, orange, red, purple, blue, and green. Not too much to ask...even checked their cake book, showed girl taking order what I wanted to match; exactly what the picture showed in the cake book. What did I get when I picked it up 4 days later but green, blue, purple, red frosting but no orange or yellow. Looked more like a Jamician celebration...everyone even commented on that thought:) And for $28.99, that's a specialty order and needed to be treated like one. I got, "Well that's the best we can do". They should have told me that in the first place, that they had no yellow or orange frosting to make it a true rainbow. Never again...I wanted specialty and was treated like a run of the mill, could have saved me the time and just visited the store and bought something from out of the freezer case for all that I got from my specialty order. You need to think alittle bit more about your specialty customers...they're making you the big bucks...never again from you. I'll go someplace else A very disgruntled customer... read more

Wow, this business has found a new way to rip off their customers. When you order a triple scoop, they will charge you for a double and a single scoop. Guess when you are desperate, you will try anything! Make sure to watch your receipt when you go to this ice cream parlor! The service here is also the worst. There were 10 people in front of us last night and one of the workers was doing some sort of chore and not even helping the customers. This left one person to wait on a long line of customers! The scoop size at this place is always the smallest of any BR-31's in the area. Stay away from this place if you know what is best for you! read more

My husband asked for a chocolate milk shake and they added ice to it! Who does that??The whole time he was drinking it he was sucking up chunks of ice. I ordered a banana royal with hot fudge and all I could taste was the fudge. I barely tasted the banana! Waste of $12 We will never return to this location! read more

WONDERFUL service! Friendly, helpful, fast and FUNNY!!!! Of course it's the best ice cream in town...but, this little shop earns it's 5-stars easily. Good job whoever hired this crew :-} read more

Haven't been to a Baskin-Robbins in 20 years, just moved to town, craving Ice cream stopped by here, just like I remembered. GOOD

Been going here since I was a little kid! Best selection of ice cream in town and always have friendly staff. The purple/blue/green sorbet is my favorite! read more

Good service.. always friendly, helping me with my Pralines 'n cream.. ice cream addiction.. haha.. ;) Thank you..

A little disappointed! Went in there 15 min before closing and girl seemed annoyed. I get we got there late but it's not okay to show the customers how annoyed you are! Got a two scoop sundae and asked why they were so small and she said she served me kid scoops(which I didn't ask for) and she charges me regular price!! Never going back to that one. I'll stick to the one on mchenry! Great service over there and you get what you pay for! read more

I order a cake three days before my birthday and went to pick it up and they did not have to made. they were rude and continually said that they are not cake decorators they are closers and "our cake decorators suck" never once did they tell me just pick another cake or they will refund the money. finally there manager came over and said pick a new cake so we did and went to leave and before we got out the door they yelled at us to give them the price tag and told us we would have to pay the difference. we then asked for our money back for the fourth time and she said "just take it out of the drawer" . we got our money back and left. read more

Of all of the local (Modesto area) Baskin-Robbins stores, this store has proven to have the absolute worst service, and the serving/scoop sizes get smaller every visit!! I, also, have ordered a specialty came from this store that came out nothing like I had ordered, For my specialty cake order,I ordered in store, even creating a full drawing of what I wanted! Really poor service, almost as if the store owner and /or manager could care less about the customers who keep them in business, and more about keeping teenagers with little critical-thinking skills or experience employed... read more