This Cold Stone is located in such a nice shopping center in Riverbank. We're in this area often and we can find a variety of all of the things we need and one of them is this ice cream stop! It was busy but not too busy when we walked in and we only stood in line for 5 minutes. Alejandra helped us and she was so kind and helpful! We changed our order half way through making it and she adapted so quickly and even asked if we were satisfied with how it tasted. When we told her it was delicious she responded, "Okay, good." And that little response made such a statement to me. How many times do people really stop and ask if you're satisfied? Lol, it's the kind of things I appreciate in customer service! We'll be going back the next time we're in the area! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverbank, California

Cold stone is a staple from my child hood, this is the closest one we can get to and its about an hour away. My mom always gets Cake batter with Cookie dough. I love the banana ice cream and I alter mix ins. And grandma tried their creation of German chocolate cake. The restaurant wasnt busy when we got there. There was only one worker at the time, it was pretty quiet but there was some places that could use some attention. read more

Cold Stone Creamery - Left: cake batter with double cookie dough Center: banana ice cream, Carmel & pie crust Right: German chocolate cake - Ice Cream & Frozen Yogurt Near Me - Riverbank, California

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My grandson and I love going here for a tasty treat after I pick him up from school. The same young woman is there every time and she makes our orders to perfection! My grandson, being more adventurous than I, always tries something new, but I want to know that I'm going to enjoy what I purchase, so I ALWAYS get the cake batter ice cream with yellow cake pieces and raspberries-SO GOOD!! Although I must admit that I found the new seasonal flavor, the honey cornbread with blackberry jam, surprisingly delicious! I may have to break down and give it a whirl this Wednesday on our Granny/grandson "date". The facility is always clean and well stocked, and the young lady who's always there is extremely capable and helpful. read more

I have never had a problem at this location. I have gone in store and ordered online. The location can get busy sometimes and since it is small, it can be overwhelming. However, the icecream is always good! read more

Late night craving for something sweet love me Some cold stones. Fast and friendly service, very clean lots of parking . read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Riverbank, California

Huge Baskin Robbins family here but we stopped in to Cold Stone in Riverbank after having lunch in the plaza. Our first experience was great thanks to the employee, Veah. She offered samples, answered all of questions, and was extremely friendly to my family. We will definitely be back because of her great customer service and personality. Not to mention our dessert tasted great!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverbank, California

I come here often and spend a lot of money. Today 2/6/26 I went in around 1:30 and there was one Hispanic girl with glasses working. She was so rude and not friendly at all. She didn't say hello and just had a look in her face like she was annoyed that I went inside. Anyway I had a big order and I tried to tell her and before I could finish she rudely cut me off and asked with an attitude "what's next" I was trying to tell her to put my ice cream in the freezer as she prepared the next ones so they wouldn't melt. She didn't even let me tell her that and just continued asking "what's else" so I just went on with my order. She didn't talk to me at all when I tried to make conversation so it was super awkward. My ice cream was all melted by the time I got to my car..the cups were covered in melted ice cream and she didn't even clean them so I was so sticky covered in melted ice cream. I order a big pint and she didn't even add the small cups for serving. I spent almost $60 for melted ice cream. This could have been avoided if she would have let me finish my sentence. I order 2 "gotta have it" 2 "love it" and the $19.99 pint. All melted so that was super annoying. I wanted to walk out because she was so rude and her customer service was at a zero. I wish I got her name but once I paid I just wanted to leave to get my kids ice cream in the freezer. If I go back to this location and she's there I'll just drive to Modesto. This wasn't a good experience for as much money as I spent. I also wish I took a picture of everything to post it, but when I got to my car, I cleaned everything up myself. read more

First time ever going to this cold stone and last time as well. Went and ordered four ice creams one child size the rest "I Like It" size which is a size bigger than child. Asked for them to be covered got into my car and went to give it to my family. Imagine my surprise when I start handing them out that two of them are child size and yet again my surprise that nope all of them are child size but were put into the bigger cup to make it seem as if it was the bigger size I asked for. Now if I had paid for the child size then fine. But no I paid full price for the big size and yet got a child one. Completely unacceptable. Don't go here unless you like being stolen from :) read more

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When I come to cold stone, I already see that the tables are horrible! When I was about to order my ice cream, there were 5 people in line and the employees decided to make the DoorDash orders first when I was hearing anime death metal that is very loud!!!! I am definitely not going here and going to the one on mcHenry. Very disappointed! read more

Love having my favorite ice cream here , It's always clean and the staff here are always so sweet! This spot is never too busy read more

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I have a severe peanut and tree nut allergy and asked if my order can be made in a bowl or container. This has never been an issue at any of the dozens of Cold Stone I have been to over the years. At this particular store, on this particular day I asked for the same thing I always get made in the same way (due to my allergy). The girl proceeds to confirm what I want and gets my ice cream ball then slaps in on the table. When I explained I didn't want it on the table because the allergy is severe so even dust will trigger a reaction she proceeded to say "I haven't used this side you'll be fine". I walked out, this is everything wrong with customer service that she would rather put my life at risk than to accommodate a simple request by just mixing my order in a bowl. I'm never coming back to this location ever again, I wish I could give it 0 stars. read more

My review is for the service. Came in tonight -15 minutes before they closed. I walked in to a girl mopping and I apologized for having to walk on the floor, to which she rudely said "YAH, we're closing!". I then proceeded to order two ice creams, for which I was told that they wouldn't be able to mix the toppings into the ice cream, they could only put them on top because they were closing.... Umm what??? You're not closed until your closed! Do your job! In addition, they had the music up so loud, I could barely hear them. I used to work at an ice cream shop in high school and college, and I get it, it sucks when people come in close to closing, but such is life. You serve them and do your job until you're ACTUALLY closed. My ice cream woulda been a whole lot better if I didn't have to mix it myself. read more

First time at this location. Starting with the worst the facility is SO dirty. The floor looks as though it has never been cleaned, ever. There is scuffs, dirt, grime all over nearly everything. The girl working behind the counter was so incredibly rude I nearly wanted to just leave but it was my 6 yr olds first time and she was thrilled to see her ice cream made, which was lack luster. Disappointed especially for the cost. My cream tasted fine. But looking at the filth while eating it made me just feel sick. Won't be returning. read more

The service was great. Very friendly people working. I know the menu well. I usually base this off of cleanliness and service. I did try the Reese's Peanut Butter Cup and it wasn't very good. I love PB too. Oh well still a good place. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverbank, California

Start off by saying that the ice cream cake was delicious!!! The store was clean and attractive. As to the service, I was pretty frustrated when I ordered the cake. The gal didn't seem to understand that I was not a regular customer and I needed things explained. read more

Went to this location on Friday 11/12 afternoon. Looked at the sign on the door that said all customers must wear masks. Went into the store without a mask on. The lone employee had his mask pulled down under his chin when I walked in and pulled it up with his ungloved hand. I said to the employee 'do I have to wear a mask' he said 'yes' I said 'I don't have one does that mean I have to leave?' He looks around and says 'if it's just you I'll serve you' so he makes my ice cream and I give him a $3 tip for being a cool dude. Then he goes 'remember next time wear a mask.' If these places require you to wear a mask the employees should have N95's strapped to their faces for their whole shifts. This dude doesn't care about masks, he was wearing his incorrectly and touching it w his hands. I don't care, the founders favorite was good and I'll be back to buy that overpriced garbage, without a mask. read more

Love their ice cream I always order the cake batter with rainbow sprinkles and yellow cake and sometimes I put Cool Whip in it so good

Gram crackers in cheesecake fantasy alimony killed me (started choking) Please be ver careful while eating* read more

I ordered a Ice crème birthday cake 12 X 18 and received a 8 X 12 the girl I believe her name was Madalynn which is on the receipt when I went in to pick up the cake told me that the cake was not ready yet cause the previous girl never finished it I said I would come back in 1 hour when I came back Madalynn told me they would not be able to get my order because it was not made and was not on the board I asked her if she would like to see my receipt she said yes so I went out to my truck to see if I had it and I did so she finally said she could give me the cake in the freezer that was way undersized for the order and at this point I wanted to just get my cake and leave so I took the undersized cake and left but am very unhappy with cold stone employees and think she should be fired Please call my cell @ 209 595 0825 to clear this up I completely got burned and Madalynn knows it but wants to sweep this under the rug and not give my what I paid for read more

Worst service ever! Thought being in the area it was in would be a good experience, but it was not at all. Employee was not friendly, engaging, or fun at all! Coldstone was my first job and I've always associated it with a fun friendly environment that the kids ABSOLUTELY love. Today, we thought we'd get that experience with our kids (since its something we don't go out and do often) and we left very unhappy with the experience. She threw almost half the ice cream she made us onto the floor because it didn't fit in the size we ordered (I get, profit and all) but did it as I was asking to put it in a bigger cup because I know the fruits make it bigger. This was THE FIRST time we didn't tip because the lack of care this employee had for making it a good experience for my 4 and 10 year old. Will stick to driving to Turlock, that's a further drive, for Coldstone occasions. read more

You would think going into a ice cream place it will be a great experience but unfortunately it was not for me all I'm gonna say is a Jackie's rude and her customer service sucks I won't be back because of her. read more

Love this Cold Stone with all my heart! Ice cream with a waffle cone is truly a guilty pleasure for me! Forgot that their coffee ice cream isn't called 'Jamoca' Luckily the guy who was taking my order knew what I meant haha! Despite if they are super busy, they always never make you wait long and get your order done in a timely manner! Not to mention the place is clean with really nice workers. read more

Walk in and immediately check for a cavity or into straight insulin shock, lol! But really though, it smells so GOOD and sugary sweet in here and my kids LOVE it! Always greeted with a friendly hello from the folks behind the counter and we have always loved the style of Cold stone. Picking out your favorite flavor and then one or two or hey even 3 of their MANY "add in" and watching them blend it together on the slab and looking yummy awesome! Although they don't have a dozens of flavors ( they're not Baskin Robbins people) the flavors they do have are yummy!! My favorite is Birthday cake.. HEAVEN! And I love the funnel cake sooooo good! For a super specialty treat this is our go to spot. Too bad they don't do the singing anymore when you put money in the tip jar, but if you ask.. They might! Lol read more

Went in last night 7/1 to order ice-cream guy came to help us and as he's making our order he starts coughing everywhere and multiple times even with mask on and in a pure sweat. The girl had to tell him how to make ice cream he was out of it sweating coughing he walked away i told the girl please cancel our order he coughing an aprears really sick she didn't say a word to me wich I thought was pretty rude bad customer service. We left went to McHenry location. Oh an he had no gloves on. People becareful Reply to : Sandeep. No gloves used yes he had a mask on but still coughing right in my food an sweating horribly if I've forgotten were in a huge Pandemic right now COVID-19. sorry but when someones showing symptoms like he is im not eating there. He should have been sent home. And mchenry location REFUSES TO FOLLLOW SOCIAL DISTANCING. Your employee was allowing everyone inside i was trying to order with my family an a employee told other people that standing 6 feet back ohh its okay just move up here its fine NO ITS NOT FINE EHEN IM ORDERING STILL. AND other customers arm is touching me very rude . Please train your employees right. read more

I don't want to go in on the workers because I understand that there's a level of kindness when you work with the service industry. There were two gentlemen tending to the counter. There was a man infront of us with 5 young kids. Here are some things that immediately made me and my partner walk out of the store last week: -The young kid scooping the icecream had long black wet hair. He kept running his hands through his hair and then used the same hand (without a glove) to scoop the icecream. -He waited until the next child ordered and while listening to her give her order, he took his hand and wiped his runny nose with it and then wiped it on his shirt. He continued to scoop icecream with the same hand covered in his saliva and snot. -As he mixed in the toppings he used his bare hands to pick up pieces that had fallen out of the icecream and onto the mixing surface and put them back into the icecream. This is honestly quite a health code violation with the lack of hairnets and gloves, and honestly just the lack of courtesy towards customers especially in this climate where we have to all be a little extra cautious. I will never come back to your location, and I encourage others to make sure that the health standards are being held up when you make your visit. Don't let them get you sick with food poisoning or worse. read more

After my review about my disappointing cake, the manager messaged me and apologized for the poor quality of my cake and offered to do it again. Although I never had the chance to get my new cake (I moved to a new city) I greatly appreciate the manager taking the time to address the issue and try to make things right. That's great customer service. read more

The new owners have really turned around this place. It's now clean, has fresh ingredients and always always so friendly and eager to help us. This isn't a scoop and dump type of ice cream they are creating a little bowl of heaven as requested so at times it takes a few minutes but always worth the wait. This is by far my favorite local treat for me and the kids and grandbabies. Looking forward to our next trip soon read more

We've been getting milkshakes delivered every now and then since Covid shut everything down and every time we receive them they are DELISH! Easy to order and somehow not melted upon arrival. Not saying that would happen for everyone but the distance between this location and my house is apparently perfect lol read more

It's been years since I have had ice cream from Cold Stone, mainly do to the fact that once they got down mixing in the add on's the ice cream was all gooey and nearly melted down, luckliy due to a freind's suggestion we went their last night and I have been missing out! OMG the ice cream was sooo good. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverbank, California

Absolutely love Cold Stone, but was very disappointed that this store did not have cookie dough during my last visit- that's what I was really craving! **update: I have been informed that all CS stores are undergoing a precautionary recall of cookie dough and the owner of this location will post on FB and Yelp once they have found a new supplier! I ended up getting a great scoop of ice cream, anyway. The four stars are really for my past experiences (when cookie dough is available) and for the girl working when I last went in- she was extremely friendly and I was grateful for the wonderful customer service she provided! read more

Employee was unresponsive to our order, told us to order from the McHenry location. Argumentative and kept insisting that we could not order and by the end, we ordered the cake as normal. She did not have a good attitude about working. Will avoid this location in the future. read more

Delicious!!! Great customer service and atmosphere. I had the funnel cake last time and it was amazing

The girls are always nice, and make great suggestions. This location has always had great staff. That's the 5 stars. My only....annoyance? not necessarily complaint, is that it's always too hot in there. Otherwise, it's my go to store. Thanks! read more

They are usually a good ice cream place. But this regime they got all three orders wrong. They only got one size right, all orders of ice cream were incorrect. read more

I sent my yelp review to Cold Stones customer service on their website. The next day Leonard the owner of the Riverbank and several other Cold Stone's located in Northern California e-mailed me a generic apology, I sent Leonard a thanks for the generic apology e-mail back. He called me, admitted it was a generic apology e-mail and said he was sending me a certificate to try their ice cream again, I thanked him for the nice gesture.....I can't wait to try Cold Stone again! read more

This place is terrible. They are supposed to close at 9 and we get here at 8:50 and the doors are locked the girl inside looks at us and turns away. This has happened more than once. The workers here are not very friendly. They are always out of things and their ATM has not worked for a while you can only pay with cash. The only reason they get 1 star is because you have to at least give 1 to write your review. read more

This Cold Stone reopened July 1 with a new owner. Total transformation! The store was clean and stocked, the staff was friendly and helpful. We were greeted when we walked in and thanked for coming in. The case actually had cakes and goodies in it. The debit/credit/gift card machine works. When we paid we left a tip - the staff sang to us thanking us for tip. I would highly recommend this Cold Stone now. Thank you to the new owners for saving this place! read more

So frustrated after leaving this location tonight. My husband and I came here with our $15 gift card to use on our ice cream to then be told that their ATM machine was not accepting debit credit or gift cards! We obviously had to pay with cash and the young boy and woman with glasses were terrible! They have no customer service skills, did not apologize for the inconvenience ,had no enthusiasm for scooping effort. All the flavors my Husband tried were melted and gross. They were out of half the flavors most other places have. I want a full refund for my order! I could have saved $10 by using my gift card! I'm so pissed with this whole experience and I will definitely inform my family and friends to never visit. They do not deserve to even be in business. read more

Worst Cold Stone I've been to by far. Unfriendly, and boring. No music was playing whenI went in and their cone sign was off. When I asked why it was off the employee seemed nervous and rambled an excuse, but there is no excuse to have a sign that attracts customers and show that you're open off! They open way too late and they close way too early. Management obviously isn't very attentive in their business. I choose Baskin Robbins if I'm in Riverbank, no question. read more

I love getting ice cream here we alway's come here I think it's better than Baskin-Robbins ice cream and I like that you can pick different ice cream and put different things in it and they make it right there in front of you and I always get it in the waffle cone that way you can share it it's so yummy. .. read more