Delicious! Staff got us in and out and were very friendly. Creamery was clean and smelled divine. read more

Cold Stone Creamery - Chocolate Shake Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

The ice cream flavors are phenomenal and the taste is just as good as it looks The delivery was fast so the ice cream was not melted like other places you'd order from so the service was nice The ambiance in this area was unique read more

AMAZING service. Sonia was the best service ive had in a LONG time. Loved the food she gave out. Sending so many thanks for that. Super kind woman. Employee of the month right there. Give this womnan a RAISE. read more

This Coldstone is located in South Orange's small downtown area. There is parking nearby but it can get crowded and fill up quickly. The employee who helped us was friendly. Prices are steep but it's worth it for high quality ice cream. read more

My daughter & I are sitting outside & was turned away because they have a handwritten note that states that they will not be open until 3:30, even though google states that they have been open since 11am. I just hope that their blenders are working today because they haven't been working for a few months. Do understand, we are in the middle of a heat read more

Cold Stone Creamery - a sign in a window - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

I haven't the foggiest idea why this place has a bad rating. A friend of mine brought a bunch of us here on an outing, and the service was great, and the ice cream was great. The pricing was a bit steep, but not absolutely out of line. In fact that's the only reason why I'm not giving it five stars, but certainly not enough of an issue to knock it down further than that. Believe me, I give the most honest reviews I possibly can, and the question I often ask myself is how much would I like to go back to the place that I'm reviewing. I would love to go back to this place. Go and enjoy, and if you agree, show them some love on here so that their rating catches up to their quality. Recommended. read more

I really wanted some ice cream and having had good experiences at other Cold Stone Creamery stores, I decided to give this one a go, even if the reviews were not stellar. What a mistake. I walked into a warm, kinda dirty creamery with melted ice cream because the refrigeration was not working properly. This was around November 6 or 7. Even worse, the young lady behind the counter had the sniffles and kept wiping her nose on her shirt sleeves. No gloves were being used. I was disgusted and left. read more

I came here on a Wednesday evening as I was craving ice cream and seen they have the new silk dairy free ice cream. There was a young guy and female in he shop. They both were super nice and helpful. My ice cream was super delicious too. read more

Conveniently near the South Orange train station and theater area, I was pretty satisfied with my experience here. The ice cream is a *little* pricey compared to other places, but sometimes you gotta splurge. Their "signature creations" are only slightly more than just getting a scoop of ice cream. I had the seasonal Pumpkin Cheesecake and my boyfriend had the Creme Brulee, which came with fruit topping, a nice topping. The service was great, they let me try a few flavors and were quick to proceed through the line. If you are in the area, I'd recommend this location, but the general area is a little hard to find parking. There was one table inside and a few outside, so if it isn't too chilly outside, the area feels quaint, so it was nice to sit outside and go to town on a cup of ice cream. read more

Cold Stone Creamery - pumpkin cheesecake signature creation - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

I've been coming here for the last 8 years and i only go in because both my girls want to come. But it's absolutely infuriating. The staff never seem to be "caught up" on orders so ordering ice cream always takes about 20-40 minutes. Sadly that's all the time. Doesn't matter if there's 2 people in line or 10 people. The staff is also never courteous to any clientele. Which starts fights at the counter all the time. Basically they always look annoyed that you're ordering ice cream. And UMMM i'm in an ice cream shop. I just recently went in and the employees there were complaining of the other employees leaving their shift without doing any of the work. so ONE person had to do the ice cream orders and the other one had to work at cleaning the place up. Basically guys. GET A MANAGER. GET AN ADULT MANAGER TO MAKE SURE THAT THE PLACE IS PROPERLY STAFFED. That would be a GREAT idea. But, if the "parent" company that owns Stone Cold doesn't want to pay for good help then you're left with crappy help. Anyway, stay away from this place go get ice cream someplace else where you can get toppings and mix it yourself. Meh... read more

Ordered a sundae with cheesecake ice cream, fudge, caramel sauce, and heath bar bits in a waffle bowl on door dash. The store sent two random ice creams and a cup of heath bars. If they'd offered this to me in store, I'd have politely said "No, but thank you" and left. Via delivery, I didn't even get the chance. I won't willingly return. read more

Cold Stone Creamery - What they sent. Not a cheesecake ice cream sundae in a waffle bowl - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

Order my Ice Cream over an hour earlier thru Grubhub. I went in to the store and the woman said ide have to wait in the line outside. I said why do I have to wait in a line with people who possibly didn't order yet? She gave me a hard time and refused to acknowledge me after awhile. Stood there in line. Nothing. Asked her how long would my ticket be completed and she ignored me. Finally I asked for her name since I would report this to Corporate. She refused. Would seriously avoid this place!! read more

This summer when I've come here there have been issues with being understaffed and long lines, running out of flavors and the air conditioning being broken. I think one time my ice cream was melted! However, the people that work here are so nice, and they work hard, and the ice cream is really delicious. Also, the cakes are awesome! read more

Went here a few weeks ago, the staff here is okay. Place is small and can get packed quickly. Over all my ice cream here was good.

COVID REVIEW - I ordered my items online and came to the store to pick it up. Easy pick up and quick service. Highly recommend. I was also very surprised to see there are not many cold stone locations in this area. I love their signature selection and cakes! read more

A few days ago I placed an order for pick up 20 minutes before closing. I got to the store 15 minutes before closing and as soon as I walked in a male employee yelled at me that he wasn't taking any more costumers. I explained that I placed an online pick up order and he said it was fine. As I was waiting for my order two more costumers came in before closing and he yelled at them as well. The one costumer exclaimed that the store wasn't closed yet which was true, and he tried to convince her to leave but ultimately went into the line behind me. Overall, this was a disappointing experience in comparison to other locations I have visited, especially because Cold Stone isn't cheap. I also wanted to point out that a female employee was very kind to me as well as the other costumers that were yelled at and helped all of us. I did not think it was fair for her or the other employees present to be working in that kind of environment. read more

Employee dropped ice cream paddles on the ground, quickly rinsed with water, and threw them right back into the ice cream. That's a hard no from me. read more

I came to Cold Stone in the cold weather to get some ice cream before it closed at 10:45. They had a line and plenty of workers inside and closed and locked the door as we approached the door. It was very rude. They saw us park and declined our service. Never going back. read more

This young lady Kayla she made me this ice cream and I was the best she was so so so nice and take her time while doing it.

Shouldn't the workers wear a mask during COVID-19 pandemic? The worker was talking to customers while scooping ice creams. Also, when we picked up our order, we found a dog's hair on the side of the cup. Other ingredients were found in my order that I did not add on. We threw away our ice cream. read more

Fast service, fresh quality ice cream, pretty location in the village. There are a couple of seats inside, but on a nice day you can sit on the benches outside or take a stroll through the village. 10% off for Seton Hall students! read more

Cold Stone Creamery - Small Chocolate Overload - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

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Arrived 7min before closing and ordered 4 Luv it's, they took my order and gave me no attitude about the time. Thank u cold stone the pregnant girl waiting for her Germanchökolätekäke at 10:00pm was very satisfied. Not all cold stone's are created equal, I loved the service here. The staff is friendly and willing to make it anyway you like. There are some flavors no longer on the menu, but if you show the ingredients they are happy to make it. They also HONOR ALL COUPONS EVEN IF EXPIRED. These decisions are serious, I can't commit to an ice cream I can't luv, but good thing the staff here is patient and efficient. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

Of course the ice cream is great (sweet cream and snickers for me)....But why was this place so packed on a chilly day? The line was ridiculously long because an employee "had called out". It took me a half an hour to place my order! The parking situation was also pretty bad and it's metered parking. The young lady who took my order was incredibly sweet, which ultimately saved my experience. read more

Cold Stone Creamery - Ugh, I hate lines! 30 minutes until I could even place my order!!! - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

A small location compared to others I've been to. Located near Seton Hall, you'll get families, students and the locals all craving ice cream. Snuggled in between other stores, I'd highly suggest grabbing your creation and heading home or eating outside when it's warmer. There was a line late at night when we went as customers ahead of us didn't know what they wanted to order and threw a wrench in the service for the rest of us. It was a silly moment that this man didn't even order and when the workers asked if he was ready to pay he stood there dumbfounded. So again do know what you want to order and have it ready there are people always behind you. Luckily for us our ice cream maker was quick and efficient putting our Love It sizes in a size up so it wouldn't be dripping out and getting messy. Student discount for those that come here. Enjoyed a different creation that night with cheesecake ice cream, graham cracker crust and other yummy additions. All in all since there isn't many Cold Stones in my area this will be a nice treat when I return to visit with my sister. read more

This is my favorite ice cream shop. I always get birthday cake remix. The issue is sometimes the service is not that great, the employees are not that friendly and yesterday I purchased a medium sized birthday cake remix. I was charged for a medium, but when I got home and opened up my bag, I received a small. Essentially I paid for medium and received a small!!! Robbery. read more

Cold Stone Creamery - Birthday cake remix - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

Alright... this was an awful experience for me as I waited in line for 20 minutes just to get ice cream as I had to catch a train. I left the shop without any thing and ended up missing my train. Do not recommend you go their. read more

Don't waste your time or money here. Their air conditioner must be broken forcing the freezer for the ice cream to work extra hard and not keep the ice cream solid. After you get your mixings in your ice cream will become a warm yogurt consistency and everything is blended together. Not refreshing or even pleasant on such a hot day. Not sure why they're even open when they need to shut down for repairs. $18 for two ice creams that were so nasty we couldn't even eat them is a joke. While the employee was nice, there's absolutely zero reason for this. Better yet, close down and let something else go there. We've given this place multiple tries and it's been a constant. read more

I have such a great time every time I come in. I love the energy and the happy faces. The loud music and the ice cream!!! Its an absolute match made in heaven. I have been coming to this Cold Stone since it opened and I have seen and felt the transitions and transformations.. and I still love it. i love how the tide changes but the Ice Cream is still the same. The outrageous prices are the same and the smiles are roughly the same. I honestly will always be happy to visit this particular Cold Stone when I am visiting town. read more

They can definitely use a refresher course on customer service, especially during these times! There was a family of 4 checking out so I thought it was safe for me and my 2 small children to enter (they have a 6 person max capacity). Instead of the young man pleasantly saying something to me, it's like he barked "ma'am, there can only be 6 people here at a time". Ok sir. So I wanted outside, we ordered our ice cream (the young lady who served us was pleasant) but, she never mixed my ice cream with the apple dumpling - isn't that why we go to Cold Stone, to see them work their magic on the cold stone? Anyway, we decided to sit outside on the benches to eat. As we were leaving, my son realized he lost his phone. I'm thinking, he couldn't have lost it, he had it in the ice cream parlor. He went in and asked if they had his phone. They told him no (he's 5). He was devastated. I went in right after him and implied there's no way his phone wasn't here - it's locked and no one would be able to use it. Lo and behold, another young man pulls out the phone. Ugh! read more

A little disappointed in cold stone south orange. The wait time was totally understandable (covid) and the staff were perfectly pleasant. But no one greeted my boyfriend and I when we walked in the door. Something I'm used to at cold stone mind you. I used to be a worker here for many many years and while I recognized it was overpriced, it was never breaking the bank or being unfair in any way. When I was trained, we NEVER charged for multiple flavors in a cup of ice cream. NOT EVER. There was not even a button on the register for that. While waiting in line, my boyfriend asked me if they charged for 2 flavors in one cup and I said very loudly, "no of course not! That would be insane". The girl ringing me up heard this and chuckled. Well once we were rung up, I see on the screen that they charge $1 more for an additional ice cream flavor.... it's all going into the same cup, what does it matter how many flavors they get? It's not like you're adding any extra. I have never been to an ice cream store that charges for something like that. I'm happy to pay for additional things I put into my ice cream, but this? Seemed crazy. I've just seen this place go downhill for years and it's upsetting to me because I used to love working here. I would have people come in specifically requesting that I take care of them. I greeted every single person that walked in the door and took care of everyone fast and efficiently. $16 for 2 small ice creams just seem really gouging to me. read more

I'm sure the ice cream is probably good but the service at this location is terrible. One girl who was serving as was nasty and rude. I asked for peanut butter cookie dough with chocolate chip cookie dough mixed in. First she misunderstood me, then she tells me that they don't have that even though I can see it. She then tells me she can give me cookie dough with peanut butter mixed in, even though this isn't what I wanted I say okay because I don't want to make a big deal or issue with her. After she made it she goes to hand it to me and, expecting her to set it on the counter, I was slow to take it from her. Then she goes to another worker and starts complaining about how slow I was taking. The whole time she was rude and acted like she was mad that we were even there. I hated it here and I don't recommend going unless you like when people are rude for no reason. I went on Thursday March 10th 2022 at around 8:30 pm. Incase you were wondering which shift to avoid. read more

I love Coldstone ice cream. I'm giving them 2 stars solely based on the poor service at this location. Yesterday was the last straw. My last several visits have been unsatisfactory but I keep going back because I love the ice cream and it's the closest location to me. I will no longer be frequenting this location. Why should I continue to spend my money when I can't even get decent service? And I always order half gallons for my family of five as we all like different flavors. We spent 30 minutes waiting for our order to be completed. The store was not packed. The girl was too busy socializing with her co-workers. The ice cream was packed sloppily. It was left sitting out while she completed the others instead of placing the finished containers in the fridge. I had super soft and runny ice cream by the time I got home and it was not a hot day. I am just over the bad service. Good customer service is as important to me as good food and I will no longer be dealing with getting one and not the other. read more

Great customer service, good ice cream and pretty cool location. Areas they need to improve the tables are sticky they definitely need to be wiped down and bathroom wasn't clean and the toilet was broken. read more

I will never go to this location again. There's 3 teenagers working there and are slow as all hell. I was in line with 4 people ahead of me and still was there for 25 minutes. Time for the owners of this location to visit their store and to focus on quality and customer service. Carvel in South Orange for me next time! read more

My review today is not based on the taste of the ice cream but on the service. Everyone know that it's really hard to mess up the taste of ice cream at cold stone. So let's talk about the service. So, my co-worker and I walked into what was already a line in the store. This is the first time that I have ever been to a cold stone with only one person behind the counter at any given time. Needless to say, we really wanted ice cream so we waited. It honestly took us almost 30mins to get ice cream. When it was finally our turn, we found out that there was no pumpkin cheesecake ice cream left. The gentleman behind the counter was draging as he took and processed everyone's order. Honestly he did not do a good job of mixing the ingredients into the ice cream at all. For a college area that more likely thank not receives a lot of foot traffic, they really should have a minimum of two individuals behind working behind the counter at all times. ALSO HE WAS NOT WEARING GLOVES AND DID NOT CLEAN HIS HANDS BETWEEN MONEY TRANSACTION AND GETTING THE ICE CREAM. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

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Sweet tooth was calling me. I was introduced to a brownie chocolate overload in a cup. OMG I think I'm hooked. My chocolate addiction. Don't forget the whipped cream. :() read more

Cold Stone Creamery - Brownie A la Cold Stone. We need 6 spoons to finish this in one seating. Yuuummm. - Ice Cream & Frozen Yogurt Near Me - South Orange, New Jersey

Came to this cold stone 40 minutes before closing and was told that no more IN PERSON orders were being taken only pickup, then my friends and I placed an order for pickup and when we came to get it were treated extremely rudely by staff being told that our small order was "holding them up" and this was still 30 minutes before closing. Also employees had no masks on working with the ice cream. read more

You can smell the creamy abyss of deliciousness from around the corner ((Swoon)). Definitely one of my favorite locations to break my diet. It's location in South Orange Village makes for a nice dessert stop after local shenanigans (bats and restaurants in the area--- shout out to Bunnys!). The staff is energetic and keeps the lines, which end up outside the door in the warmer months, moving pretty quickly. read more

I've had a few experiences here where customer service was so-so, but before tonight, I never had anything that would spark me to review the location. But when I drove there from West Orange because I know this location is open until 10pm, only to be told when I walked in at 9:38pm that they're not taking any more customers, I had to come online and write a review. To refuse a customer service 22 minutes before your business hours close is wrong. I specifically drove to this location because they are open. Won't be going back. Update - i spoke to the owner and he had a reasonably good explanation and offered to treat my wife and I on our next visit. So I will give them another chance and if I'm satisfied in the future will update my review. read more

Cool clean place, ice cream was too soft and started melting as soon as we hit the door.... Like literally running all over everything. Not bc it was hot outside but bc the ice cream wasn't completely frozen. read more