I ate at this location two days ago and had a great experience. The girls were super helpful and sweet, and they were able to use my rewards without any issues. Today, I came back with my family, and it was completely different. The staff was not friendly at all. I had a BOGO coupon, and my family has a food allergy, so we asked if they could scoop one flavor from the back and add the mix-ins on top instead of using the board. The girl helping us seemed very unenthusiastic and even rolled her eyes at my mom. To make things worse, I had my QR code ready, and the girl scanned it. Even though she could see the coupon, she said she couldn't apply it because they didn't have internet. Definitely will not be returning to this Cold Stone location anytime soon. read more

Delicious ice cream with a gorgeous view! We visited during busy season, so there was a bit of a wait, but that's to be expected in this area. The whole shopping center was packed, and parking took some patience, but with a little circling we were able to find a spot. The view alone makes it worth it, and the ice cream was perfect on a hot Sedona day. A great treat if you're out exploring and want something sweet with a beautiful backdrop. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Incredibly slow service. Ordered via DoorDash and it took 40 minutes longer than the original 45 minute estimate. The Dasher was waiting at the store so it was the store's fault, not th Dasher's. read more

Quinn did a great job making my ice cream. He is a very responsible and highly driven worker who was stocking and cleaning constantly when there was no customers. QUINN NEEDS A RAISE!!! read more

The ice cream was good, but the cookie dough tasted freezer burnt and there were not many toppings in my ice cream. Nice seating outside on the deck with a view, not much seating inside. read more

Cold Stone Creamery - Cookie Dough deluxe ice cream - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Your classic ice cream shop. Loved it! Very pretty view on the deck/patio of the mountains.

Bill the Goat was great and accommodating to our requests. He answers all of our questions and prepared some delicious ice cream for us. Parking is ample and free. The views from the porch outside are amazing! read more

Quinn is the MAN!!! From the moment I walked in I knew it was about to be the greatest ice cream experience in ages. Let me tell you, he proved me to be right! That young man just understand the ice cream game to a different level. He will be going places within the Cold Stone company I know it. read more

We came here tonight for ice cream. We got exactly what we wanted. Service was great and the main gentleman went out of his way to make sure I got some of the cake batter ice cream. This was appreciated more than you know! That's for a great end to our night! read more

Cold Stone Creamery - a view of the mountains - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

About what you'd expect from a cold stone. Good consistent service and ice cream. Service was quick!

Ice cream is the best with an uncontested view. However, only come if you can deal with a passive aggressive owner that clearly wishes he's sold his business before COVID. Attitude is terrible and it shows down to his staff. read more

went to this establishment with my fiancé and family. was greeted by a unprofessional dressed worker named Quinn. Quinn was rude to me and my family and his fellow co worker. Quinn messed up two our orders and then acted rude when asked nicely to remake it. after quinn put in some hardworking labor as a ice cream worker he rudely slammed our ice cream on the table. We will never will give our money to cold stone ever again. read more

The ice cream is so yummy and creamy and it's right in front of snoopy rock and dumbo rock.

Long line, a bit pricey, ice cream melts by time you get it and portions are very small relative to similarly proceed boutique of cream venues. read more

Customer service is great. The owner worked hard to make the ice cream and he even made our favorite flavor.

Tried the new flavor the more chocolate the batter with chocolate ice cream, cake batter,chocolate ganache. Super delicious! Very chocolatey and filling. The guy that was working behind the counter was extremely charismatic and made the experience that much better! read more

Its hot, and the Ice cream is cold!! No special flavors, just a blue raspberry sorbet!! read more

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I had just went hiking in really hot AZ weather and needed this because it was cold and delicious, thankfully they were open with some limitations despite the quarantine. I got the cookie dough and it was so good especially with the waffle bowl. read more

Cold Stone Creamery - Cookie dough cup - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

The ice cream was great, but let's just say on this day that MacManus was just as cold. No pun intended. read more

Cold Stone Creamery - I've Cream - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Great service. Attentive staff. AWESOME ice cream. Convenient location in uptown Sedona.

When we got there the workers where pretty coked out they kept forgetting our order snd we had to repeat our order over and over. Also they told a family member they were going to punch his teeth out so he could see his doctor father. Overall the visit was shit read more

Went there for some dessert & have been to cold stones elsewhere but we loved our experience at this one in Sedona because of Willow! She was so helpful, a joy to talk to, and overall a very sweet person. She helped us decide a yummy ice cream combo. She really enjoyed her job and made it a fun experience for everyone! read more

It really does take a lot to rock my socks off, but these guys managed to do it. I was drawn into this store by the yummilicious photo of a sno-cone in their front window. Upon entering, we were greeted immediately by, not one, but two, jolly souls. They were extremely nice and helpful, offering up samples without us having to ask. They even gave us some touristy info: Lucille Ball used to live in Sedona, and you can see her house from their patio. Look through the binoculars on the patio for 0.25 and you can see a statue of Lucy standing on the balcony of her home. How cool! I've been coming to Sedona for years and never knew that! I ended up getting a lemonade sorbet instead of the sno-cone. I think it was their only vegan option that day, but it was perfect. Fresh, smooth, and quenching on a hot AZ summer day. We sat on the patio over-looking Hwy 89, and indeed saw Lucy's casa. You can also see the Snoopy rock from here. Awesome location, fantastic employees and customer service! This will be my new stop for dessert when I'm in Sedona. read more

The food was great! My ice cream was well mixed, with all of the big chunks broken down perfectly. I asked them to substitute a different flavor of ice cream, and it was done with a smile. Keep up the great work! read more

After a day of play at Sedona Slide park. my family and I stopped for a SCOOP of Ice cream. It was a nice AC welcome relief from the heat out side. Then you get to choose your ice cream. Let me suggest to you to TRY the Pink Lemonade sorbet! YUMMM!!!!! so refreshing. The man offered to mix stuff in for us but we just wanted scoops. The man behind the counter was very friendly and even let me sample the flavor before I ordered it! Then we decided to eat our ice cream on the patio and WOW what a beautiful view. We will be coming back here again! read more

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When we went about 8:00 pm the line of customers was about ten people. However the two young people making ice cream were fast but friendly, and one was even a new employee it seemed. This location is in a beautiful location and I will always get ice cream when my husband offers read more

Cold Stone Creamery - Banana almond caramel - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

When it's cheat day you go all in! This has to be the largest ice cream cone I've ever eaten! read more

Cold Stone Creamery - Omg! - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Very friendly, like coming home! Great views of Sedona's red rock & Snoopy Rock. Must stop by every chance you can for top-notch service with a smile! read more

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We always love this place and once again, it didn't disappoint. Ice cream was excellent as usual and the employees were great. Especially the young HS age kid, maybe early college age. He was hilarious and was having fun with everyone and enjoying his job and definitely made the trip more enjoyable and fun. Keep up the great work. read more

i went to Sedona with my family for the first time , and we saw a coldstone and my nice wants ice cream so we walked in, it was only this girl, and we ordered a small cotton candy with sprinkles and she put them only on top i was like whatever and i order mine so i asked her to mix chips ahoy cookies and she told me that she can't mix them because it's soo hard to do it in a small size , i know that's the reason of the store is called COLD STONE it's supposed to be different where you can creat your own and they're supposed to mix any toppings that you choose and it's not like other ice cream places where is a pre made ice cream, i'll never come back to this place because their customer services was really bad . the manager or the owner needs to check their employees and select the best ones or at least people who really wants to work there! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Typical of Cold Stone stores and located in an open air mall. I got a pineapple smoothie there. Nothing bad, nothing great. It was a good smoothie. read more

Horrible service. Cookie was hard and cold and they didn't want to exchange our ice cream. Super unprofessional calling us brah.

Grandkids were excited to go to Cold Stone, so disappointed with super small scoops given. Total waste of money.

Caution!!! Do not, I repeat, do not come here. My parents, my brother, and I came to get some ice cream yesterday. My brother and I shared the vanilla/cheesecake ice cream with pineapple and kit kat and it was good, HOWEVER my parents got the strawberry blonde signature creation and either one of the ingredients was ROTTEN because both my parents got diarrhea and were vomiting all last night and still feel sick today. This is horrible, I do not recommend this place to anymore. read more

Would give zero stars if I could. Arrived at 8:55pm to find the store closed. Sign on door said open until 9:30pm. Multiple customer left standing out front. Tried to knock on the door to get attention of the young women working there and they just ignored us. What kind of business closes an hour early?? Guess they don't want the business. read more

Coupon. If you are visiting this Sedona location in 2017 with a friend and don't have a coupon in hand. Show the cashier this coupon and save a little cash. Two for $7 deal if you are in the mood. Enjoy! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Cold Stone is one of the best ice cream places. Their ice cream is homemade and you can mix in candy bars and toppings. The manager, Bill, actually showed us how he made the ice cream everyday. He was nice and funny and made our visit very enjoyable. read more

The older gentleman working Monday night was so friendly, I've never been to an ice cream shop, or really any place that had such an enthusiastic employee. Gave my son a sample without us even asking and my son loved it. I got the birthday cake remix and it was delicious. I wish there was more people out there like your employee! read more

Cold Stone Creamery - Sharing my ice cream he was a fan, too! - Ice Cream & Frozen Yogurt Near Me - Sedona, Arizona

Who can say no to ice cream? Friendly service, and their seating area right outside is on a balcony overlooking the red rocks. Ah so romantic! read more

Worst customer service !! The main concept of cold stone is good mixing of the ice cream which they did a horrible job . We ordered chocolate devotion and we got chocolate , chips and brownie all separate in a cup and wasn't mixed .. never going back to this place ! read more