I love Cold Stone. Their creations are great, ice cream is creamy, and it's a unique experience. Unfortunately I will not be returning to this particular Cold Stone ever again, however. Over the past 2 months I've been here twice and both times, felt pretty ripped off. The first time, the gal took 5 minutes per creations to make. She did not know the recipes, had to constantly refer to their cheat sheet, and the ingredients weren't readily available so she had to refill them. My husband got the creation with blueberries and strawberries. She scooped out the right amount of berries, slowly mixed for a few minutes, and then dumped it into a cup and handed it to me. I glanced behind the counter and saw at least a whole scoop of blueberries and 6 strawberries halves still sitting on the stone, ready to be scraped in the trash. I asked her to please add them to his cup so we got what we actually paid for and got a huge attitude and sigh from her. Completely uncalled for when I'm paying almost $5 and getting only half of the toppings.
2 weeks later we returned and there were 2 employees working. One of them, a young blonde, knew her stuff! She whipped up my husband's very quickly without looking at the cheat card and at the same time took other people's orders and helped the other guy behind the counter because he was clueless. She also put his Like It in a Love It cup so it did not pour over the ends and melt all over. SMART! I ordered the Apple Pie a la Cold Stone in a Like it and the clueless guy got to make mine. He went to the back for about 5 minutes and came back with fresh apple pie filling since there was none at the counter. Then he slowly made my creation on the stone while referencing the cheat sheet for every ingredient, folded it in half once, put it into a small cup so it was dripping all over the edges, and handed it to me. Nothing was mixed, it was messy, and I felt very ripped off, again. Due to 2 incidents from 2 different employees within 2 weeks, I'm going to blame management and not the individuals. Training must really be lacking if this is what they are serving. I recall going to Cold Stone as a kid to watch them mix your creation like it was on a hibachi grill! Not fold it in half once and be done. We will never be returning to this location even though it's a mile from my house. Not worth it. read more