"We All Scream For Ice Cream !!!" Now I don't claim to be an ice cream expert... but when I took my first spoonful of this cookies & cream and butter pecan concoction my taste buds experienced a fountain of youth moment ( literally ) I felt twelve years old again and actually did a little 2-step !!! The flavor is amazing and the toppings ( peanuts and graham cracker pieces ) added the extra umph that took things over the top !!! Add in the chocolate & peanut waffle cone and for me the deal was sealed ( love at first spoonful) Cold Stone Creamery definitely has a new loyal customer in me !!!! And the customer service is out of this world... once I got my bowl, I still had to grab something else from in the shopping center and the awesome woman who was completing my order allowed me to leave my ice cream in their freezer until I finished the rest of my shopping ( Thank you !!! ) And they have a variety of flavors that will literally leave your tongue hanging out of your mouth in anticipation !!! read more

Cold Stone Creamery - Feeling like a kid again !!!! Sooo good !!! - Ice Cream & Frozen Yogurt Near Me - Lanham, Maryland

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I enjoyed one of my favorite ice cream combinations at this location and the person who helped me today was some of the best customer service I've had in a long time! He was by himself but was patience, kind, and attentive to everyone. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lanham, Maryland

I had a great experience the first two times I visited, so I drove 20 minutes to get some ice cream. However, this time, I was very disappointed. The staff was terrible. The Staff didn't listen to me and gave me melted ice cream before I could even leave. It was running! This experience was completely different from the first two times. The staff should focus on training young people, as they clearly don't know anything about customer service. read more

Today I just felt like I needed a good old sweet treat after a quick run to Wegmans for my weekly staples... I LOVE IT kind of waffle bowl filled with French Vanilla...strawberries, EXTRA strawberries, white chocolate chips and marshmallows. Yes, indeed. I made it to cycling 3 times this week so I was showing off tonight! Hahahaaaa!!! I have no complex about the location...clean, 2 people working and I'm sure they were ready to get off and then to see my happy self coming through the doors- they probably felt some time of way lol...Lord knows I would have...but I hope my energy rubbed off on them and my tip made it worth the while to them! Cheers! Happy Yelping!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lanham, Maryland

I haven't been to a Cold Stone Creamery that I haven't liked. The ice cream cakes are delicious, the cookie ice cream sandwiches are my favorite. The fully edible cupcakes are great. The least favorite is the peanut butter Reese's cupcakes. They make me too thirsty and have too much peanut butter for my liking. This is the first CSC that I've been to with other options. They had cake pops, caramel apples, cookies, and other sweets. It's definitely the best looking one I've been to and with the most variety of items. It's far from where I live but I stumbled upon it visiting a relative. I definitely recommend it. It's well lit so the ambiance is pleasant and the service is very pleasant. The most surprising thing they had were some dog treats. I grabbed some for my dog. read more

The ice cream here is the bomb! The ambiance is fine but the location of this place sucks terribly as it's right at the corner of a very congested area. The bad review is for the customer service you receive even when ordering ahead online. I am very disappointed in how I was treated and it appears to be consistent. The workers show apathy towards the customers, they don't greet you, they just stare at you and then after waiting mins to pick up your order--just say 'what's the name?' I was fortunate to have one of the team members (thanks sis ;) ) assist with my order but everyone else looked past me as if I didn't exist. All it takes if you're busy is to say 'hello, someone will be with you shortly'. What's the point of ordering ahead, tf! Get it together! read more

My fanily comes here, but I'm partial to Brusters. Well, I attempted to make a custom order online; however, there were NO descriptions of the base flavors. I ended up getting the Apple Pie a la Cold Stone, and it was pretty basic. Canned apple pie filling, prepared Graham cracker cryst broken up and squeezr caramel drizzle. I attempted to do a little razzle dazzle by switching out Vanilla for Cheesecake Ice Cream and meh. I'll never cheat on Brusters with them again... read more

All I can really say is that they did a very Good Job! The service is very pleasing and nice, and what is with these reviews? This place is just fine! Ice Cream was very delicious and the choices had very vivid descriptions. read more

My Mama wanted Coldstone so I went about 8:00pm! And let me tell you the customer service by Destiny was greeat! She made eye contact, very welcoming, she & a coworker spoke Highly about the new flavor Cinnamon Roll Bliss and the Banana Pudding milkshake from Chick-fil-A very conversational & laughter. I tried a sample definitely wasn't bad at all. My Mom got the founder's favorite cheesecake ice cream mixed with strawberry w all the founder's favorite toppings with strawberry syrup on the side. My Boyfriend got the Cinnamon Roll Bliss but got cookie dough instead of cake or cookie dough ice cream one of those! Lol. The ambience was cleaned ,several ppl were sitting down and a lot of foot traffic coming in & out and it was a niiiice night to be out and for ice cream! . For customer service like Destiny and her Coworker I'd come back that's how customer service works! So thank you Destiny and Coworker for your wonderful service ! read more

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Every time I come here the line is sooo long because the workers move soooo slow. Finally getting through the line today I saw a sign advertising the new pumpkin ice cream so I decided to try it. I ordered my ice cream and told the girl what I wanted she asks me what is it? I repeat my order. She asks her coworker and then comes back to ask me what's inside of the apple of my pumpkin pie! I don't work here how am I supposed to know! She gets an attitude and puts her hand on her head and then goes in the back..... Fast forward I finally get my ice cream and it's MESSY! See the pictures. I really can't with this cold stone. Hire people that want to work and people who don't have bad attitudes. You work in customer service for crying out loud! read more

Cold Stone Creamery - The Apple of My Pumpkin Pie - Ice Cream & Frozen Yogurt Near Me - Lanham, Maryland

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I visited the establishment, ordered my former favorite "Founders Favorite" in the size "like it" and was highly disappointed. This is considered a small portion. The clerk did a piss-poor job at making it. I wound up getting a portion much smaller for the full amount $8.47. When I bought it yo his attention he acted as if my concern was unwarranted. I reached out to Corp to give my feedback and their response was everything is done by weight without taking the time to actually look into the serving size. I love to indulge in ice cream every now and again, but I think Brewsters will be my new choice. . read more

We spent $32 on caramel apples and chocolate. After eating dinner, we treated ourselves to a caramel apple and weighted chocolate from "Rocky Mountain Chocolate Factory". After chewing the KEY LIME MACADAMIA BEAR, I thought there was Caramel on my lip lingering, I pulled out a straight /ending curly small piece of hair. I IMMEDIATELY called the store and spoke with Kaylin(shift manager). She asked I take a pic and send a picture to their email. She explained the chocolates are not made in store and I could come back to replace them...... I went in the following day with my entire order in hand with the receipt and the manager, an Asian woman came out with a note(presumably from the supervisor the day before). She looked through all 3 bags to verify I brought back all the items with HAIR in them and wanted to use the same gloves to pick the replacement chocolate. Needless to say, there was no apology and left a lot of customer service to be desired. I only requested an EXCHANGE‼ read more

In and Out. My folks were deep tonight. There's something about Summer and Ice Cream that makes the endearment of chilhood memories vibrant within us. But, same ole same here. Mint, coconut shavings, done. Service was fast. Ba-da-Bing Ba-da-Boom. read more

It's June 16 2022. Why can't they provide indoor seating when it's 90+ degrees out?!! If tables aren't allowed due to Covid restrictions at least a few chairs? The inside is pretty large so I think management is just choosing not to provide seating. When I'm paying $17 for 1 like it and 1 love it, with 1 mix-in each, I'd appreciate having a place to sit down with my 5 year old to enjoy our ice cream. Definitely won't be back. read more

This is probably the most inefficient Coldstone in the area. Not sure if this is under the same franchise as the one previously at the BLVD but this Coldstone is not great when it comes to customer service of efficiency. On 8/5/2019 there were 3 people working, which is way more than normal and we waited about 15minutes before anybody even asked for orders, and we were 3rd in line from the person who was next. Finally they started to greet people but we were then informed that the wait was due to Online orders being processed first. Overall be expecting to wait about 30mins to get ice cream on a cloudy day with 3people working. read more

Very friendly staff. They were so helpful with kids selecting options. They even offered me another option of getting a smoothie because I only do dairy free. I passed on the offer but appreciate it very much. Keep up the good work and service! If you can use a coupon use it. I paid 12 for 3 "like it" as I had a coupon to get 2 for $6. One alone is $6. Very expensive for ice cream but a treat. read more

Did an online order through their app, had my daughter pick it up and when she got it to me it was COMPLETELY WRONG!!! I called and told them I would like a refund, and my order made over. They said they couldn't because it wasn't a manager there, so now I have to go up there Sunday morning to get it straighten out. I'll take my business to the one in Va. read more

All ways a chipper environment and a very consistent experience. Prices are worth the feeling of being special in the stores. read more

Newly opened location so expect the lengthy lines at times. It's better on a a weekday before people get off work with their kids. By the way put yellow cake in your ice cream. Thank me later read more

I was so excited to learn that a Rocky Mountain Chocolate Factory opened up in Lanham. I visited Cold Stone Creamery/Rocky Mountain Chocolate Factory that's next door to the Nordstrom Rack today. The ice cream was good; however, the owners need to add more caramel to the apples. I've never had the candy apples from Rocky Mountain Chocolate Factory that weren't good. You could literally see the apples, even though they had caramel and peanuts on it. Not a fan! read more

This is my 2nd time coming to this location for a milkshake & receiving milk instead. To add insult to injury, I am never greeted/welcomed when i enter the store. read more

I wish I could rate Lower I ordered from DoorDash and found paper in my icecream . I'm disgusted

very very slow! I spend at least 30 mins here every time I come, no matter how many people are in the line, and it's usually a lot. there's rarely a time when they have more than 3 people working. the establishment itself is nice but the staff is slow! read more