I'm still a fan despite the price for one cookie. Add $1.99 if you want a Dubai-style one. They're really, really good though. My sister keeps giving me gift cards for Crumbl, so I keep indulging. I have liked all of them. I just wish Crumbl would give you points for cookies you buy with a gift card. I mean, I have bought a gift card for myself and used it because I like having it rather than cash. I don't understand why they don't consider gift cards the same as cash somebody spent money! read more

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As another poster said, this place has a bunch of young people who are rude, unprofessional, and have no sense of customer service. The quality of the cookies is poor. When you bring it to their attention, they get an attitude and do not properly resolve the issue. The store has been dirty the two times I've visited. Either train these staff and hold them accountable, or clean house (literally and figuratively). read more

I enjoy Crumbl Cookies, but this may be the LAST TIME I order from this exact location. I ordered the 6 mini box. The Cookies and service were fine....it looked clean enough. My biggest CONCERN was the young lady who gave me my order. No hairnet on and her hair was shedding...all over her back, legs...it was quite disgusting, tbh... read more

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I placed my order via the app for pick up. Service was quick and the cookie is yummy. I will definitely be back soon. read more

Crumbl - Lanham - Brookie Cookie - Bakeries Near Me - Lanham, Maryland

Crumble Cookie should stick to Pies, cheesecakes and Banana Pudding. My selection of pies this Thanksgiving season was delicious. Apple Pie, all that was missing was a scoop of vanilla ice cream, Pumpkin Pie, Key Lime and Chocolate Silk Pie. All delicious! I would certainly frequent the shop more for the desserts but the cookies & cinnamon roll- hard pass. lol Happy Yelping! read more

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This crumbl location is very hit or miss. I ordered the cookies and cream cheesecake which is supposed to have a cookies and cream crust and the crust was missing. A couple of weeks ago I ordered the brookies and cream cookie that was supposed to have an oreo stuffed in the middle and the oreo was missing. Also I have had brownies from here that were not fully cooked. They need to do some quality control. read more

A little too sweet most of the time, but good flavors and they are big. Price is reasonable.

This Crumbl used to be great but lately you don't know what you are going to get. They had Pineapple Whipped Cookies, I bought one and it was delicious. Wonderful Pineapple flavor. I went back Saturday to get another, came home ready for a treat and there was no flavor at all. Not even a hint of vanilla. I'm hesitant to try them again. read more

I have tried the cookies at Crumbl before and they were okay, but when I heard about the banana pudding offering, I knew that I had to try it. The banana pudding was simply delicious. It was creamy, had a good amount of cookies, and the lovely banana flavor taste really came through well. My only con was that there were far too few actual banana slices in the pudding, which I think would have elevated the taste even more. However, after seeing how packed the place was, it made sense that they might have been stretching the ingredients to make sure that every customer got to try it - which is understandable. It was still delicious so no biggie. I hope they bring the flavor back again. The service was quick, the staff members were nice, and the pudding was really good! I will definitely be coming back to try more flavors in the future! read more

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After having seen a review about this bakery on Tik Tok and the influencer mentioning how disgusting and too sweet it was I had to try for myself. While it looked packed from the outside I loved how quick their service is. The self serve kiosk is available and literally only waited a minute before my name was called for my order. Even though I only got 1 chocolate fudge cookie the taste and texture was more than enough to leave me wanting more. I enjoyed it and will be getting 4 pack next time! read more

Crumbl - Lanham - Packaged box - Bakeries Near Me - Lanham, Maryland

I was so happy when this store opened. It is conveniently located, and the hardworking bakers do a great job. My order is always good.

Cookie was warm, delicious and $5. Service was quick. We used the self service kiosk to place the order after looking at the sample cookies on the counter. read more

Crumbl - Lanham - Bakeries Near Me - Lanham, Maryland

My first time there and fell in love Cookies were so moist and cooked with love. Definitely going back. I downloaded the app lol read more

Crumbl - Lanham - Crumbl Cookie: Strawberry biscof cookie, cookies and cream, toffee, and birthday cake - Bakeries Near Me - Lanham, Maryland

There are teens/young adults running the place that don't take pride in customer service or sanitation. The strawberries aren't washed just thrown in a cup for the Dubai style strawberry cup. Your cookies will be thrown in a box not presented the way you see online. They are always busy because there's no order in how they go about making orders efficiently to get customers out. If you don't speak up when you arrive they'll have you standing there waiting for your order because they seem to be mute when you walk in. Staff changes frequently and are improperly trained. Eat here at your own risk read more

I got a free Crumbl cookie for my birthday and decided to try it out. I opted for the Snickers cookie, and while it was good, I have to say Crumbl feels overhyped. The cookie was tasty, but it didn't have that special something that makes it stand out from other cookies I've had. Honestly, I don't think I'd come back to pay $5 for just one cookie. It was a nice treat, but I'm not sure it's worth the price. read more

Crumbl - Lanham - Bakeries Near Me - Lanham, Maryland

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The cookies are so good. They are sweet and most are soft (depends on what's on the menu that week). So many varieties to choose from. It's hard to decide. read more

So... 8 months ago I left a review. No improvement on the bake! What is that? Today ... 8 months later... The service was still fine - pleasant even. The cookies?- why oh why oh why are they constantly raw inside? Inedible. Raw cookie dough is dangerous. Yuk. Crumbl in Lanham. Do. Better. read more

Crumbl - Lanham - More raw cookie dough. - Bakeries Near Me - Lanham, Maryland

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I have seen the worst reviews of these cookies so I decided to try it for myself. The location 1. At this location, the inside didn't seem that clean. At least the floors. 2. The young lady who gave me the cookies seemed very pleasant. 3. I didn't wait long at all. Maybe 4 minutes after placing my order. It was a random Tuesday. The cookies 4/21/25 - 4/26/25 week's flavors: Peanut Butter Cup Cookie ft. REESE'S Vanilla Crumb Cake Cookie ft. GOLDEN OREO® Confetti Cookie Chocolate Cookies & Cream Cookie Carrot Cake Raspberry Cheesecake 1. This week's cookies were not bad! I actually enjoyed the taste of most of them. 2. I will say, they are a bit sweet. I can't eat a full cookie. 3. I would prefer the cookie without the icing. 4. The cookies were quite doughy. I feel they could leave them in the over longer. 5. They are huge! Very much shareable. 6. They are overpriced. I have had better cookies at Wegman's. Like for real. 7. My favorite was the vanilla crumb cake cookie. GET THIS FLAVOR. It was a bit doughy. 8. Chocolate cookies and cream was a no go. Then again, I don't like chocolate. 9. Carrot cake was surprising good! 10. The cheesecake was normal. Has a lemony taste that I personally enjoyed. 11. Confetti cookie was waaaaay too doughy for me. The taste was good though. 12. That peanut butter cookie was divine!! I did enjoy! Overall, they were not the best I've ever had but I enjoyed them for this week. I would say if you get a chance to visit this week, you'll be happy with the flavors! Giving 3 stars because the cookies were doughy and the location wasn't that clean in my opinion. read more

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First experience at a Crumbl and I love the aesthetics. Customers use tablets/ kiosks to place their order. Customers are greeted as they entered the establishment. The wait is not long. I cannot wait to visit again to sample most of their cookies!! My favorite from my pick 4 is the blueberry crumble cookie!! read more

Cookies were fresh and ooey gooey . I love it here! And will definitely be back. So glad this location is close to my house.

Visited here before and loved the staff they were nice and helpful. Greeted upon arrival and they were all smiles! Inside was nice and clean and smelled soooo good lol the cookies were perfect and the tres Leche was ever better. read more

I placed an order which was delivered by door dash, it was wrong of course. I called and was instructed to send pictures via email to support my claim, which I did on September 24th. To this day my email and request was never acknowledge. This location is the on.y o e that delivery to my address which really sucks. read more

horrible customer service. I placed a pick up order 30 minutes in advance and when I got there, I was told that the cookies aren't ready and to swap 2 flavors for something else. I had to wait an additional 20 minutes to get the flavors I actually ordered. The staff lacked friendliness and motivation to work. I ended up with the wrong order still and hot cookies with molten frosting which made a mess inside the box. read more

I had stopped going to their cafe over a year ago. The employees were so dull, rude, inviting. I reported it to management. A year later I got back and the cafe is now run by robots. They don't have depressing attitudes, don't make you feel uninvited. Not to mention the coffee taste much better. Now to I want robots taking those jobs, no. But do I prefer a robot making and servicing me? Yes... I'm a stickler on customer service. Now I find myself back at wegmans every morning to get my fresh latte again. read more

Eh. I got 6 cookies. I ate the brookie. I prefer soft cookies but this was just cookie dough formed like a cookie. It wasn't bad but it wasn't particularly satisfying. My kid got ate the coconut something. At first he said it was good. After about half way through the cookie, he said it wasn't quite as good. Though he finished it, I could tell he was being polite. read more

Product was amazing as always. But need better staff. They were not welcoming at all and also was confused. I ordered two separate orders and only received one. read more

They greeted us when we entered. All cookie crumbles are always clean! Service is always fast. But today I did not like the cookies. They didn't taste fresh. This was my first time at this location! I will go back. read more

Good business in the area. It is usually busy, but the cookies remain pretty good. Be sure to check them out.

Clean space and customer service was good. I tried the tres leches cake and omgg so good it literally taste like cinnamon crunch and it wasn't too wet which i was worried about. So food was good. Not busy at all. Definitely would recommend this location. read more

Consistently good cookies. Nice variety, weekly rotating menu. I usually get 4 and eat them in 2-3 days and there still good and soft.

Must have and a must eat daily dessert. Weekly specials is the best idea ever. Must try the threes lache cake

This location has quick service and is always super busy from the time they open until they close.

These cookies are GOOD! Great size and the flavors are always dead on. Have been about 4-5 times now and they haven't missed yet. Staff nice and friendly, it alway smells so good as soon as you walk in. They need to sell ice cream read more

My experience can be characterized by a lack of professionalism within the environment.

sometimes cookies are not cooked all the way through and some days cookies are very good. Just need more consistency.

Cookies are always fresh and taste amazing however the service is super slow. The girls that work them seem annoyed they have to interact with the public and act like they're better than you, which in insane considering the price of the cookies read more

I tried Rodrigo guts, lemon, waffle, and chocolate strawberry. Chocolate strawberry was the only one that tasted good, the rest taste like underbaked cookie dough. None of them are good enough to get me to ever return though. Subway has better cookies. read more

Don't really want to much other then my cookies to be cooked through all the way, and a hello. A few times I've gotten raw center cookies which is unfortunate. Can't tell by looking at them especially if there is frosting on top of the cookie. Most of the time the people only talk to you once your name is called to pick up your cookies. I've been in once and have received a hello is, which is nice. Don't need my toes sucked or anything, but a greeting goes a long way. Four stars because their cookies are awesome! Star deducted for the med customer service and raw cookies sometimes. Still worth the visit and definitely for the soft chewy cookie lovers. If you like cookies more crispy this isn't the place for you. Have a nice day, be great! read more

Decided to try Crumbl Cookies to see what the hype was about. Entering the shop, the smell was delicious. It was nice that I was cheerfully greeted upon entering. The layout was an open plan where customers can clearly see the kitchen and baking areas. The store looked clean and orderly. Ordering is self-checkout through a tablet...it's a bit clunky with lots of prompts. There's a tipping option, but what for if I'm doing half the work?? The presentation was nice...a hot pink paper box for my single chocolate chip cookie. Now on to the cookie.... The cookie was huge...guessing about 5 inches wide and very thick. I could feel it was warm through the box. The chocolate chips were hefty little gooey blocks atop and throughout the cookie. I was excited! I broke off a piece and tasted the cookie....MEH! Very strange. It tasted more like a sweet biscuit...very flaky in parts and a definite taste of salt. The middle of the cookie was mush, like it wasn't cooked fully. Very disappointing. Since this is my first time, I hoped maybe this is a one off, but nope...other reviews and articles say the same. I wonder how a company can blow up like this with cookies that fall between mediocre and awful (depending upon which part you are eating). I give the store "5" on ambiance, cleanliness, attitude and presentation, but the main attraction -- the actual cookies -- don't warrant another visit. Crumbl just isn't my cup of tea...or rather, my kind of cookie. read more

Love Crumbl! Kentucky Butter Cookies are my absolute fave!! I'm not a big fan of the flavors that are full of toppings or ingredients. I like the more simple flavors. read more