Forgot to make my cake ? But the cashier was able to jump on top of the issue and went above and beyond handling the situation. Great franchisee !!! read more

Had my order delivered by DoorDash. DoorDash was awesome. The order was all wrong. Called the store about the completely wrong order and the guy that answered was rude and told me sorry we were busy. Basically not his fault. I ordered 6 toppings and the picture shows there is absolutely none. We were missing most of the order. So I paid $50 for nothing. This was the third time I've had issues with this store. I will never do business here again! read more

Cold Stone Creamery - Receipt shows what I ordered picture shows what I got. - Ice Cream & Frozen Yogurt Near Me - Highlands Ranch, Colorado

Went there for my daughter's birthday. The whole experience was above and beyond!! They let her try three samples without getting annoyed at her with how busy they were. She thought it was the coolest thing that they all said happy birthday to her!! It's a blessing to have high school kids be so sweet to younger ones. Thank you Owen, Aubrey and Ashlynn!! We will be back. read more

poor service. usually one working with the other hiding in the back room. long wait. 200% bad attitude. skip it.

If your hours are till 10 pm, don't close at 9:30. I showed up and walked up to the door only to have it locked in my face. I understand it can be annoying for people to show up closer to closing time but if your hours say you're open, you should be open. read more

The quality and taste of their ice cream has severely gone down hill in the last few months. Ice cream has chunks of ice in it and it almost doesn't have a taste to it. My family and I literally come here a few times a month for our family ice creams, and have done so on and off for about 10 years. I'm sorry to say I will no longer be a customer. I'd rather get it from King Soopers and actually enjoy the taste of what I'm eating versus paying $20 for what we've received the last couple visits. read more

Workers Bo and Amir were very helpful getting me an application and made me feel right at home. They treated customers with uncommon hospitality and the overall vibe was great. read more

A business reflects the owner....clearly the owner isn't working out as service, prices, and quality isn't what it used to be

I more recently tried to order a smoothie (thought it would be a bit healthier than their ice cream options), but they didn't have the bananas for it. Strike one. Then tried to order another smoothie (this time one without bananas) and they told me they only had the ingredients to make the smoothies that used splenda. Strike two. I didn't give them a strike three. In my humble opinion, they already were "out" with me. I gave up and just had an ice water. Also, it is way too pricey. You could get a half gallon of great ice cream for the cost of their small "like it" portion. But my kids like it. I think their fav is the sweet cream with brownie putins. I personally am not so hot on it (obviously), but I take one for the team and go for my kids. Sigh. read more

We called the other night an hour before close to ask what time they closed because we weren't sure with COVID. When we pulled up, we saw over 5 kids hanging out with the employees and leaning all close to the counter. We didn't feel comfortable going in or "interrupting" their social hour. Inside Scoop in Littleton never has this problem and also hire high school employees. Cold Stone has a closed seating area right now and I would imagine that also goes for groups "standing around" inside. read more

Had the founders favourite. It was creamy. Very browny fudgey. The waffle cone was fresh unfortunately they didn't have any cookies I did want a ice cream sandwich. I do like their cone covers, usually I get ice cream everywhere. It really is very thoughtful of them read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Highlands Ranch, Colorado

Really good ice cream! Have gone here for years and I've always had a good experience. It's been around since I was younger and I wouldn't get ice cream anywhere else! read more

I see a lot of complaints here about poor service and here's another. It was a busy Friday evening. The two teenage girls "working" would disappear into the back storage area and return on some mysterious timetable only known to themselves. Then would stand impatiently while customers ordered - obviously feeling their time was being wasted. There were 7 tables but 4 have them had no chairs. I wouldn't have ordered something that had to be placed on that marble mixing counter on a bet - it was filthy. The girls kept using it for different customers without cleaning it off. We wanted lids for our dishes but by the time we realized we hadn't gotten them, the girls disappeared again. What is so very compelling in that back room? read more

I was in last night (11/16/2020 around 9:00 pm) and everyone there was fantastic! They were so kind, I wish I could remember their names. I have a nut allergy and they made sure that it was safe for me to eat there. One girl went to the back and got clean spoons and gave me a huge amount of ice cream. The boy who was there made sure I knew that peanuts were used in the ice cream and the girl that checked my friend and I out was wonderful as well. Thank you for being so kind in these crazy times, I know public service jobs can really suck. Thanks guys! read more

This Store is under new management and I have just heard that a good chuck of the employees have quit or have been fired. The new owner seems to not tolerate any opposition and had called staff members LIARS with immediate termination over TEXT MESSAGE. Not by phone or in person, A TEXT MESSAGE. I worked at this store for 5 years, and almost all the employees either love this job, and have given tons effort into the community with fundraisers, charity, and every other normal day. DO NOT Support this store anymore, 1.) because he treats his employees like garbage. 2) Cost of ice cream is going up and the payroll went down. 3) The store is no longer community based, but now is a corporate machine with everything online. read more

I love this ice cream the best ice cream I ever had, the toppings that they put on it are so good, every Saturday or Sunday we go there.

Be warned you're taking a risk if you order a cake here. I ordered a large round Cookies & Creamery cake for my daughter's birthday. Imagine our surprise when we cut into it and there was mint ice cream. Stopped in to let them know and the owner, who was called on the phone, had no desire to make it right. I did not ask for a refund but he could have offered for my daughter to get something since they made a mistake. Also felt that I was being called a liar. I'm happy to post a pic of this mint cake. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Highlands Ranch, Colorado

This place is absolutely filthy. And milk, sugar, and light aren't the best if you don't want to grow bacteria in your food prep area. If they can't keep the place clean, stock napkins, and clean the walls, I doubt they clean the back with any level of detail or diligence. read more

Cold Stone Creamery - Really dirty inside. Makes you wonder if they take the time to clean the food prep areas. - Ice Cream & Frozen Yogurt Near Me - Highlands Ranch, Colorado

Server Emily Is very nice made good ice cream. She is in training but did amazing. Good job great ice cream!!!!

I had an amazing time here! How could we not??? We even ordered some gift cards and the manager came over and was so nice while coaching the new employee on how to do the gift cards. My ice cream was delicious, and I would definitely recommend the german chocolate cake ice cream and the apple pie- pretty much any ice cream is good ice cream, right? read more

I won't be coming here again. There were 3 teenage girls who looked too young to work there and gave awful customer service. Their hair was not up in a ponytail and I got a hair in my ice cream. Ridiculous to pay $12 for ice cream and not be able to eat it. I'm so grossed out. read more

Usually there is such a long line we end up leaving....but when we do stay it is yummy...they advertise frozen yogurt...but they rarely have it - 1 flavor at the most... read more

Dirty, filthy, owner takes no pride in the shop. The Cold Stone Creamery located at NE corner of 7th St and Bell is full of disappointment. The first clue to lack of genuine care of, what could be, a cute ice cream shop, is a loud screech of the front door scraping chalk sound as you open it. Pepper in some poorly maintained window tint sprinkled in with handprints smudged and dirty walls. Need to be painted badly. Floor is dirty. I am truly concerned if this is the initial greeting of the store the back part must be completely unsanitary. Store owner, you should be ashamed, read more

Great service, clean atmosphere, fun, friendly staff who were dancing and singing throughout a busy Friday evening. I've cream is always off the chain!! read more

Very friendly and helpful staff! Were very generous with the servings and offered us tastings as well.

Of course the ice cream is good -- it's Cold Stone. The problem is that the store is filthy. Not messy, truly filthy. Dirty finger prints everywhere, tabletops are never wiped, the drinking fountain had a scum all over it on Saturday, the floor is grimey all the time. And this filthiness is constant, not just one time when we've been there. My husband's response to me pointing out the filth was "it's all teenagers who work there so what do you expect?" Correct, but it's not a teenager who owns/operates the place. I cannot imagine that they are passing their health inspections. read more

Great establishment, but the workers need to work on mixing the ice cream. We had multiple accounts of whole Oreo cookies in them.

Out of red velvet, out of chocolate covered pretzels, that's four I'd their choices for cones. They don't have napkins at both registers, they didn't sing when we tipped, place was very dirty. read more

The few times I tried this location over the summer I wasn't overly impressed with the service. It was a bunch of teenagers working there who always seemed to have friends visiting and talking to them while I was trying to order. Now I don't want to sound like "get off my lawn" guy but this happened on multiple occasions. I know you can have good teenage employees as well (see Chick-Fil-A) so nothing against them as a whole. Additionally, Cold Stone has really good ice-cream but definitely the priciest. I'll stick with buying Ben & Jerry's or going elsewhere. read more

Ice cream is good as always but service at this location is terrible. Line of 7 people with one person working the orders and register at 6:30pm. Really? Half our order was melting by the time we had to pay. Pick up the slack it isn't fair for one person to do it all. read more

It was a nice surprise to go and get a 99 cent like it cup of ice cream on Mother's Day. I personally feel that cold stone is overpriced for ice cream (like it with one mix in $5). Even though I love a good sweet cream once in a while. read more

I was frustrated with the service of the teens working here. I took the four kids I was babysitting here for some ice cream, and it ended up taking over 20 minutes to place our order, and there was only one person ahead of us. When the girls finally started taking our order, they were very snarky and unhelpful. read more

This review is for Isabelle and Dana. (hopefully spelled correctly). I called at the last minute to see if it was possible to order a mother's day cake for delivery. Isabelle was incredibly helpful on the phone. She took the time to tell me what was available in the case and helped me and waited patiently while I submitted an online order with her guidance. She stayed on the phone until the order was confirmed and she printed it out. She even waited after I made a mistake and had to redo it. Isabelle said she would have the cake decorator take care of the decoration and make sure everything is ready for delivery. She was extremely friendly, patient, kind and helpful.Then after I finished the call, I realized I had the address entered wrong. I called back and Dana was also super friendly and helpful and immediately updated the details and made an extra note for the delivery driver. The delivery is set for tomorrow, I'll update after the cake is received. I was really impressed and thankful for Isabelle and Dana's great service! They were terrific! read more

Just left Cold Stone and the worst service ever. My husband ordered his and I asked to try a sample. The employee made his, skipped me and went to the person behind me to ask for their order. She saw I was waiting, didn't acknowledge me and had enough nerve to wait on the next person in line. RUDE!!! read more

Total teen hangout. We are mid 40's and feel very old. The kids working behind the counter are young. I thought Justin Bieber from 5 years ago was serving. My wife was begging me to go and I had to stay for the enjoyment. This is a joke, wow! read more

Very bad experience. the young lady with the cat Eye makeup And black hair. wouldn't even make my daughters ice cream the correct way and then when she did make the ice cream she threw it at my daughter my daughter is two. I Will not ever come to this location again. I Put a dollar in the tip jar and the young man didn't give me my change back because he assumed that the chain was his tip as well. read more

This place holds many fond memories for our family but it has gone downhill of the past couple years. It is absolutely filthy --everything is filthy. The teenagers working are about on par with the lack of cleanliness. Clearly whoever owns this location could care less about the community they are in because it is not a reflection of our community. read more

Bad customer service! Bought 48 oz Cheese cake fantasy to go, but only got 70% full of the box. Went back to ask if that is normal to just get 70% of the box full. One worker said " we should have given you a little more than that, but there is no refund or anything we can do at this point!" WOW! really?! Will not go ever.! read more

We have chosen Cold Stone for the dairy free options, and attention to allergies. Unfortunately, out experience this weekend ended with a hospitalized child with an anaphylactic reaction. This child has never had an anaphylactic reaction prior to this experience. We know beyond a shadow of a doubt that Cold Stone was the only exposure. When I contacted them with my concerns they were unable to offer any reason for how this could have happened so badly, only a simple apology and questioning whether the exposure happened there. I further voiced my frustration that our child saw the girl on her phone when she was making the dessert. The store admitted that was the case and that they have now talked to her. I don't feel like this was handled well at all, and they only wanted to avoid the situation. We will never be back because their only response was that they can't control it, so they can't be trusted. read more

I feel truthfully betrayed by this ice cream establishment. The service was piss poor and the color of the ice cream is neon. I hane some questions about that. How can we possibly be feeding our children these chemicals that somehow pass as ice cream?? Not only was the service appalling, but they didn't even sing their song to the best of their ability. I'm sorry I thought this was America. When I tip cold stone creamery I expect a full set list of songs not a bunch of apathetic high schoolers rolling their eyes at me. Cold stone needs to revaluate their business plan. I don't know if this is a publicly traded company but if it is do not invest in this establishment. read more