Still some of the best and creamiest ice-cream around. I feel like a kid again going and picking out all the flavors, candies and extra toppings to make my favorite cold creations. The Cake Batter Milkshake is still the best milkshake around. Plus all the yummy aromas when you enter the shop...... Amazing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

Today my daughter found a hair in her cotton candy ice cream. It wasn't her hair. She was so disappointed and was a frequent customer. read more

Cold Stone Creamery - This is a photo of the hair that was found in my daughter's ice cream.Disgusting cold stone cremary do better. - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

A very convenient location in the plaza and walking distance from the hotel. We got there just before they could shut down. And boy were they happy with us and we wanted to eat our ice cream inside and then a bunch of customers walked in as we were paying for the ice cream. The girls working was not happy at all. The cream was ok. And pretty damn pricey. read more

I haven't been to cold stone in years like my 7 year old had never been and wanted to go..... I feel Like my ice cream tasted like the freezer .... I mean I ate it it was spoiled or. Nothing it was just something that was off like maybe they need to clean the freezer idk looked fresh when he scooped it tho. My daughter liked it so that's a plus .... The one guy working was kind but seems like he didn't speak English very well or just has weird social skills. The prices are outrageous .... I really don't understand why people spend this kind of money on an ice cream. But I signed up for the loyalty card so we're gonna find another one to get our bogo and see if it taste like the freezer. read more

Has ownership changed? I use to always come to this location. Ive never seen ice cream sooooo dry an fall apart when scooped. Ice cream looked like it had been sitting for days. read more

I ORDERED NOTHING! I was in a party of four. Upon entering the store, more than one of us thought the store had an unpleasant smell. We brushed it off, and while three of us started looking at the ice cream flavors to make a choice, I used the public restroom It was absolutely FILTHY! The toilet seat had "stuff" of various colors on it, there was NO toilet paper, but the worse part was there was NO SOAP at the hand-washing sink! I wasted no time rejoining my party and suggesting to them that we DO NOT place an order. Between the smell and the fact that the employees apparently did not wash their hands after using the restroom was enough to walk right out that door. The Board of Health would have a field day there... disgusting! read more

My recent visit to Cold Stone left much to be desired. The confusion during the ordering process due to inattentive staff training was forgivable, but the checkout mishap was concerning as they had charged me for the couple behind us who came in several minutes after us luckily I caught it before paying. The quality of the ice cream fell short of expectations; the coffee mix pictured lacked the promised toppings and looked like plain coffee, as well the other orders seemed to have no toppings mixed up as well. To make matters worse when I brought this to the attention of the staff, the response from the staff to address the issue was disappointingly unprofessional. I showed her my order compared to the photo above of what it should look like and she said she would have to charge me for additional toppings. Which I get if I was being greedy but I literally was digging to find any toppings mixed in and I had spent nearly $70. The employees couldn't have cared less so I just walked away accepting defeat. The tables were also noticeably dirty, adding to the overall disappointment. It's unfortunate that such a simple joy as enjoying ice cream was marred by these shortcomings. Unfortunately, I won't be returning. read more

Cold Stone Creamery - What i got - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

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I have great childhood memories of coming to coldstone. Unfortunately tonight though I had a terrible experience. Firstly, I got their special Reese's ice cream that was vanilla with Reese's cups and Reese's sauce. When I received my ice cream there were BARELY any toppings. My family asked if I got plain vanilla because you could not see any toppings on my ice cream. You'd think for an $8 ice cream, it should be LOADED with topping. Secondly, the service wasn't great. Although I understand that people need to be trained, the guy taking my order had no clue what the Reese's special was. As he continued to make my ice cream and as perviously stated, he didn't give me like any of the toppings. Thirdly, all the tables were dirty with crumbs and grime on them. Overall, terrible service, overpriced ice cream, and dirty location. I suggest getting ice cream at the grocery store instead for a cheaper and better experience. read more

This morning I went in to get something. The one guy was helping a customer at the register and the one girl was making some type is ice cream cake. They were both doing things cool, but the fact that I was literally ignored (not one word of acknowledgment or anything) the girl making the cake keep looking at me but never said anything. Finally after 5-10 min waiting with no word, the guy was done with the customer at the register. Came to me, no apology for the wait or anything, just a "what can I get for you?" CUSTOMER SERVICE HERE SUCKS! You all need to do better. Based on the other types of 1 star complaints, seems as though this store needs better management or review training Because this ain't it. Not to mention it smelt strong of cleaning products in an ice cream place. Not a pleasant walk through the door. read more

Today I received the worst service from this location in all of the years I've patronized this business. They gave me the wrong order and when I returned did not fix it to my liking. Very disappointed! read more

This place gets so busy that they neglected the fact that I told them my ice cream needed to be peanut free and this happened to my child...I waited 30minutes for this ice cream and my child started to get hives all over her face and body. Found a whole chunk of peanut butter at the bottom of her bowl. read more

Cold Stone Creamery - Peanut butter in my child's Cotten candy ice cream that's allergic to peanuts.... - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

I visited this location during the summer, and there was an incident involving a group of young girls who made a derogatory comment towards my friend. The owner at the time was not present as she was pregnant, but she later apologized and sent us vouchers for free ice cream. My friend gave me her coupon as she decided not to return. On Christmas Eve, I attempted to use the vouchers and was assisted by a staff member who consulted the shift manager. The manager informed me that the coupons were issued by the previous owner and could not be honored. The situation escalated, and the manager expressed that it was not a serious issue. And continuously was rude and dismissive. Despite my explanation and request, the manager confirmed that the new owner would not honor the vouchers. Having experienced a family loss that day and with other stores closed, I decided to purchase the ice cream and tipped the staff members. I contacted the owner, sent a copy of the voucher as requested, but did not receive a response. As a result, I have decided not to support Coldstone in the future due to repeated negative experiences at this location. read more

We came almost BECAUSE the reviews were so bad we wanted to see for ourselves. The bad attitude and service did not disappoint. We started with an innocent question: can you fill my water bottle? I dare others to give that a try. read more

Literally downloaded this app so I could give this business 1 star. Took 10 minutes to make my milkshake, got the flavor wrong, terrible consistency, and the milk tasted expired. read more

My birthday cake looks like someone dropped it and tried to stuff it back together. Don't waste your $ read more

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This store is always dirty and they never maintain cleanliness, the health department should look it up

All l can say is l don't know what took me so long to visit this place but it was a very hot day and the perfect time to be inside eating icecream. I've heard so much about Cold Stone Flavors. I have to say my favorite was the Banana, Caramel, Crunch. I got the love it size with a waffle cup. So much icecream. If you want the smaller size the like it was smaller. You can choose cone or waffle and a regular cup. They have a variety of flavors. If you check in thru Yelp. You can get the like it Waffle for free. That is for the waffle only not the icecream lol. We both used our check in coupons and we upgraded to the next larger size and paid the difference. My husband had the Very Berry which by the way they use fresh fruit. I saw him slice and blend in my banana. I would definitely recommend and will be returning on a future hot roaring day. read more

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I went in with my kids after work to treat them for good grades and I got the best experience and ice cream made by josh he was very patient with my kids and nice, I would definitely recommend 10 read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

Delicious ice cream and wonderful service. I recommend this creamery when you have a sweet tooth,

Is it possible to have a bad experience at a Cold Stone Creamery? I think not. They are full of cheer when you walk in the door and there are ice cream creations. Yum. I was craving ice cream and went in because willpower took a backseat on this Thursday after work. Ice cream before dinner? Why not? Anyway, while my order was being created, I looked in the fridge and saw these ice cream sandwiches and was curious so of course I bought them. So I could review them here for you. #PublicService My original order was perfect as usual. Cake batter ice cream, cake pieces, coconut, caramel. Now, the ice cream sandwiches are so good and worth a try. It is a nice sized cookie that is paired with the right amount of ice cream so you get both in every bite. I cut them in little pieces and hide them in my freezer. read more

Refreshing ice cream with pleasant service! As a member of the birthday club, we make sure to have ice cream to celebrate. I never entered my number though. Now I do each and every time. The results are even more BOGO. Their ice cream is a sweet and convenient indulgence. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

This Cold Stone is just as you would expect it to be. Full of cheerful people, that smash random treats into different flavors of ice cream. There is definitely something here for everyone, and it's sure to be a grand slam with any kid thats not lactose intolerant. If you have a sense of humor, you can click this youtube link for more information. If not just take my word for it. https://youtu.be/9vYY52uWqlg read more

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I would like to change my review of cold stone creamery in Hanover MD. I was very pleased on the last visit. I will take responsibility and call to find out if they have the smoothie mix before each visit. read more

I walked into Cold Stone with a friend about 45 mins before closing. There were four employees visible at the time -- two cleaning up and two having a personal conversation. We were not greeted when we walked in and stood for about 2 minutes without being acknowledged at all. There were no other customers in the store. I even vocalized how there were four people behind the counter, and no one had offered to take our orders. Finally, I said, "Excuse me," and asked if anyone was working. One of the employees turned and started putting his gloves on to begin taking my order (he was polite as he provided service). However, the other employee who was engaging in conversation with him made a snide remark using explicit words that were directed at me. This prompted my friend to ask for the manager (I did not hear her statement), and the team lead placed a call to the manager to address the concern. Overall, if you don't want to deal with people while working in a customer serviced based business, do us all a favor and don't work in that setting. I won't be back to this location. read more

Shouldn't they announce whether they have run out of smoothie mix before you wait in a long line just to find out they don't have it. I ordered a shake with way too many calories for me and it wasn't even that cold. Had I known I could have gone to another store in the area but at the time that store was beginning to close so there weren't many options. The workers were nice enough but let us know ahead of time by announcing it so we don't waste our time. This was only my second time there and will call ahead the next time. It's also more expensive than the other store and that smoothie would have been colder at that store. I have to give it one star and that's for the person who waited on me. read more

Quick and efficient. My ice cream with mix-ins was assembled, mixed, and ready to go in minutes. For a change, the ice cream completely fit in the cup with zero sticky mess on the outside. The ice cream was good, the almonds, walnuts and pecans mixed in were excellent. read more

Cold Stone Creamery - Cold Stone opposite Arundel Mills, Hanover MD - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

I live close to this shop, so I tend to come here fairly often with friends and family. Usually, there aren't any problems, the service is fast and efficient. However, this time around, I went one evening when it was pretty busy (completely understandable that it would take a little bit longer). There were 4 workers this evening, the one without an apron or name tag happened to be the one helping me. I told him I wanted the Cheesecake Fantasy in a Love it size and then coffee ice cream with Heath in a love it as well. The first problem was (as you can see below in the photo) the employee made my second order in a "Like It" size and put it in a Love It size to either hide the fact that he screwed up and made it too small, or was just completely out of it. Secondly, with the cheesecake order, he made something COMPLETELY different than what i ordered and I had to ask him to remake it (something with Oreos and chocolate sauce etc). Not to mention, when his coworker asked him what he had made, he said "whatever I want". His coworker promptly told him "we make what the customer orders" to which the apron/nameless employee says "thats b***s***" out loud in front of the customers. If I had to guess, he was having a little bit too much fun making the ice creams really soupy by playing with it before putting them into the cups... I'd say, if you're going to go here, go during the day when it isn't busy, and have one of the more professional coworkers help you out. This guy was very unprofessional and needs additional training, if not, a position that's a little less high stress/fast paced. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

Last night, my family and i visited cold stone because they were giving out free ice cream 6-10p. Their customer service was beyond great! Everyone was so nice and willing to help us out. I think the store owners were there too, and they were so nice!!! They treated us with love and kindness. I would recommend that you visit this location! I forgot to mention that it was so clean!!!! read more

Horrible, waited 30 mins for a cake that was supposed to be done 2hrs ago. It came out and was totally wrong. This was an online order and not the first time it has happened. read more

Until today, I'd have nothing negative to say about this location. The employees are generally friendly and the place is clean. I've been a frequent visitor to this location this summer. I went in today and got my usual, and took it home to eat after dinner. It tasted like it usually does and looked like it normally does until I was about 2/3 of the way through. That's when I saw something out of the ordinary. It looked like the top of a piece of chocolate poking out of the ice cream. When I went I move it with my spoon it became a very different thing. I kept telling myself it wasn't possible. But my worst nightmare was confirmed. I reached in and pulled out a piece of curly black hair. Now I'm thoroughly grossed out. The young lady serving me was blond so this hair was either in the ice cream or on the prep board and then in my bowl. These types of things are so disappointing. read more

Cold Stone Creamery - This ruined Cold Stone for me. - Ice Cream & Frozen Yogurt Near Me - Hanover, Maryland

These youngsters that work here act like they don't know what they are doing. It's so cringing to watch them make the ice cream. Some of them are so timid with making it and the other ones are just sloppy with making your ice cream. They don't know the proper measurements to fill the cup of your choice. I remember back in the day where they used to have like lime green paper balled up inside the display cups so you as the consumer AND the workers can see how much ice cream is supposed to be filled at the top. Ugh...I wish it was a another cold stone close by so I wouldn't have to come to this one. read more

To be honest, this place was a disappointment. Items were overpriced, one of the staff was not friendly at all and the ice cream "creations" were way too sweet. The sign clearly said that the store closes at 10pm but as we were still deciding on our selection, the server that night ask "are you ready to order because we're about to close". And it was yet to be 9:30. read more

I was in the area and craving ice cream so I decided to stop in.. I haven't had Cold Stone in years so I knew I was in for a treat.. The line was wrapped around the store and moving pretty slow as it seemed like everyone in front of me wanted to taste 10 things before they decided to get anything.. It seemed like a bunch of high school kids working behind the counter so my expectations weren't too high to start.. Though they all seemed a little confused my ice cream was made (only after one bump in the road) and I was out on my way.. They get four stars because you really can't go wrong with ice cream.. One deduction because it should take 20 mins for two scoops! read more

I have never been to a cold stone I did not like and this one located across from arundel mills mall is no exception. I last visited her after a family dinner at Flippin pizza. It's only one or two doors down so I could not resist. I have yet to try any of their specialty options as I am stuck on creating my own quart of joy. With such a variety of mix ins your truly cant go wrong. My favorite blend is the cheesecake ice cream with coconut, chocolate shavings and almond :). Spoonfuls of heaven to my taste buds. Their kid options are cost friendly and just the right size. I signed up for their email program and get a coupon almost every week. Good bye swimsuit, hello 2 scoops. gotta have it! read more

This is a go to place for me and my friends and even my family when we're in the area. The ice cream is obviously delicious and there are so many combinations of ice creams and mix ins that you'll probably try something new every time you're here. They also have signature creations which are ice cream and mix in combinations by Cold Stone and although it's a bit more pricey than the regular ice cream, you get to try combos that are already proven to go well together. The employees here aren't the most welcoming but they're not rude either but I guess, I just expect ice cream shop employees would be a little more friendly since a huge amount of their customers are kids. There's some seating available at this store but it's very limited and there's also not much space to stand around either. Overall, it's a pretty nice ice cream shop with a variety of flavors but I would definitely recommend getting the ice cream and eating it outside or in the car. read more

Anyone who is familiar with ice cream has probably gotten familiar with Cold Stone. A chain, but hand crafting their creations can sometimes lead to inconsistencies. Having moved near this location, I was pretty thrilled to have a 5 minute access window to some non-Giant or Safeway stocked brands such as Edy's, Turkeyhill, etc. However, the couple of times I've been here, I've noticed that the topping quantities have varied. I also always only get an Everybody's size to take back so the deliciousness lasts longer. The first time I came here, I ordered the Cookie Doughn't You Want Some which was perfect. Tons of each topping which made every bite awesome. The second time I came here, I ordered the Banana Caramel Crunch which came a little short with the banana. It looked like the banana was kind of small, but also the person packing my ice cream didn't make enough and was about half an inch shy from making it to the top. And now yesterday, my wife and I ordered the Strawberry Blonde and the person making the ice cream made way too much and had to give us the overflow in a small cup. Can't complain about that. When we broke it out for our desert, we noticed that none of the strawberries were cut into smaller pieces. They were big, hard, and frozen and didn't add much to the mix, but the pie crust bits were nice distributed. All in all, it's whatever to me. It's still delicious any way it's made. read more

Always an awesome afternoon treat. One thing to look out for are their seasonal flavors, right now they have pumpkin and marshmallow. This place also now offers yogurt, probably because people are more health conscious now-a-days. This place isn't busy that often, just normally on weekend nights. A bit pricey, but that's just the nature of all cold stones. The customer service was good, everyone who has helped us have been very friendly and always give their recommendations. This place is a weekly thing for us. read more

Its ice cream and its hard ice cream that you can mix things into. My wife loves the place. Service was good. Its a bit pricier than home but so be it. read more

QUICK service. Close to my work and bad for my waist band. I LOVE IT read more

After a super hard workout at Blue Crab Cross Fit on 175 (about a 12 minute drive to Cold Stone) I decided that I wanted to gain the lost calories back with a super yummy cold treat--in the pouring cold rain. My sister and I came running in to Cold Stone, halfway during our sprint from the car to the door we thought that it was closed because no one was in there. Once the little annoying bell rang a friendly smile came into the room from the back kitchen. He immediately helped us pick out our ice cream and made it within seconds. My sister got Cake Batter flavored ice cream with added cookie dough and I got the Very Very Berry from off the menu. Both of these orders are our usual. We do tend to taste some ice cream flavors when there is something new and exciting to try--they always allow you to taste before purchasing. The flavors that taste amazing here is: cake batter, cheesecake, sweet cream, cotton candy, pistachio, and Oreo. I am sure there are tons of great yummy ones, but those are the ones we love. Cold Stone is not cheap and it's crazy how expensive they can get, but it is worth it. OHEMGEE ALSO...Do not leave this place without having a cupcake. Your life will never be the same. You were warned. read more