This is a small location without much upkeep. It can be hot inside and isn't very hospitable. We liked the food a fair amount but didn't consider eating inside. I likely won't come again and will try other ice cream locations in the area. read more

Cold Stone Creamery - Exterior - Ice Cream & Frozen Yogurt Near Me - Hamilton, Ohio

See all

The ice cream is really good. Working staff friendly. It just seems that the female manager just doesn't want to work there/not friendly! I mostly go for the bogo birthday reward. First item she put on counter and just pushed towards me....then at the check out (after entering reward #, which I though was also a pay screen {wasn't}), she just stretched out her hand to give a card, without saying anything! Hope the owner reads these because thank god I only come here for my birthday...but if went out with friends, I'd go to Newport or another location! read more

$16 for two medium size ice cream cups-asked for it "to go" before I even said what we wanted. Female owner puts it in cups with ice cream spilling all over sides and shoves a spoon in each. Asked for lids and she huffed and just grabbed them a slid them on counter so she could start next customer. No bag... everything was a sticky wet mess and only 1 dispenser with really thin small napkins. One thing if it was for adults-but I was buying for small toddlers.. Had to go bathroom to get wet paper towels to wipe sides of cups and wash my hands, which is pretty gross. I wish this was the first encounter but not at this location. We've always liked coldstone but this location is awful-its not very clean-it's consistently hot in the summer with a lack of AC circulating... you know they just want you to leave vs sit and enjoy product in the store. We wont be back after this read more

Very sweet employee and made me feel welcomed. While we sat down she talked to us about how we had got there and a very good conversation.

Very nice workers, clean place, and really good food. And I loveeeee the variety of flavors it's actually a good ice cream place compared to the ones in Louisville where I'm from read more

They have no customer service and won't even give you extra spoons when you ask! Don't go here. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hamilton, Ohio

The cookies and cream ice cream cake. You're welcome! This cake was so good, I didn't want to share. It lasted for a while too. Between the icing, the cake, and the ice cream, I had no complaints. It was also easy to order and pickup. Now to patiently wait for my next birthday. read more

Cold Stone Creamery - a birthday cake with oreo cookies - Ice Cream & Frozen Yogurt Near Me - Hamilton, Ohio

Very rude. Ice cream is good but female employee was not having a good night and that shouldn't be taken out on us with attitude. I'm seeing a lot of other 1 star reviews stating similar things so I know this isn't out of the ordinary. read more

Quick in and out, or In and relax if its hot and you don't want to allow your ice cream to melt all over the place. Typical franchise Cold Stone with the same flavors. I did see some new creations such as the 'Blueberry Muffin Batter'. Usually the same base flavors are available and they don't let me get old by changing up the special creations. A few tables for enjoying your ice cream available inside that are kept clean with great A/C. read more

See all

The owners are rude and scammers. If you ask for a small size of something they "accidentally" make the larger size and charge you for it, in hopes you won't notice or say anything. When this happened to us, we addressed the size at the cash register, without apology or anything, the owner just took the large milkshake, poured some out and gave it back and charged us for the smaller one. read more

Harry P. was so Disrespectful . They (Workers) gave us the wrong size of coke and once we told them it wasn't the size cause we have been in the one downtown he told us " next time go to downtown " and handed our ice cream. NOT COMING BACK I WOULDN'T EVEN GIVE IT A ONE STAR read more

Had to give it 5 stars... My wife and daughters live for this place Not cheap, but they swear it is some of the best ice cream around, and the service has always been fast and friendly read more

The ice cream is a little overwhelming in creaminess for my taste- but if that is your thing, this ice cream would fit your palate! I got a like it size and it was plenty of ice cream! My 13 year old niece got a love it and she could not even finish it! The cone my fiancé ordered was a little stale. read more

Owners have been there forever and are incredibly rude. I'm surprised they haven't been fired yet over complaints. They barely give any mixings and charge you extra if you ask for the amount you are suppose to receive. Once I noticed a black hair in my ice cream (if you know the owners you know it was hers), I am a blonde. I went right back in the store, showed them, and asked for another ice cream or a refund. The lady owner gave me a dirty look then looked at my hair like I planted it there. I absolutely love Coldstone but refuse to go to this one. Please get new ownership. read more

the owner it's a lady and a man I think it is! she gives the toppings she wants for the ice cream bucket I always buy it and they give me 4 but she told me no that's too much I'll give you 3 online says 4 but she don't follow the rules. She is cheap read more

Cold Stone Creamery - Toppings for the medium bucket they sell - Ice Cream & Frozen Yogurt Near Me - Hamilton, Ohio

Having just moved to Mason, Ohio from Columbus, Ohio ... we had several Cold Stone Creameries close by while living in Columbus. For our taste, this is the very best ice cream on the planet. We drove over to this Cold Stone from Mason, Ohio (9 miles) and found it to be just as good as the ones we had previously experienced in Columbus. They have very smooth (CREAMY) ice cream. While there are numerous flavors and toppings to choose from, they also have Signature mixtures you can try. Watching them dip the ingredients onto a cold stone and mix them right in front of you is part of the fun. My favorite Signature flavor thus far is Peanut Butter Cup Perfection with chocolate ice cream, REAL peanut butter, Reese's Peanut Butter Cups and Fudge! There are 20 Signature flavors and that is just the beginning of what you can create here and you can also add numerous toppings to anything. A visit here is absolutely worth the drive. read more

Cold Stone Creamery - some of the Signature Flavors available at Cold Stone. - Ice Cream & Frozen Yogurt Near Me - Hamilton, Ohio

It's a decent place to get some ice cream, can get pricey, the new owners at the Bridgewater Falls location are not the friendliest, it's clean and there are benches and a beautiful fountain to look at while you eat your ice cream. Like I said it's decent!!! read more

LISTEN TO THE OTHER 1 STAR REVIEWS. Terrible experience. If you want plain ice cream, you may be relatively satisfied. If you want a traditional cold stone ice cream with the additional candies and sauces to mix in, you'll be highly disappointed. read more

Went to pick up a cake for my brothers 18th birthday, not only was it lackluster in appearance and clearly lacking trim around the cake (which is a standard at Coldstone), neither of the employees in the store were wearing a mask or looks like they had masks nearby. No gloves either. They were short tempered with me and there was no one else in the store. save your money and go somewhere else read more

Cold Stone Creamery - a birthday cake in a plastic container - Ice Cream & Frozen Yogurt Near Me - Hamilton, Ohio

See all

The ice cream is good, but my experience in the store was not. I asked how many scoops are in a medium sized cone-bowl and was told "I don't know, however much fits in a medium" in a very short tempered tone. I suspect that the cones were not prepared recently. They was extremely stale, similar to an old, saltless Saltine cracker. It is overpriced - I would suggest Kroger icecream for those wanting any near Hamilton. read more

This place has unfortunately gone downhill pretty bad. Went today and asked for two waffle cones and ended up with 1 regular bowl and 1 waffle cone bowl somehow. I just don't think they were paying attention. Also asked for KitKats and never got any. They reassured me it was 'in the mix' but I didn't ask for KitKat until they had started the mix. They never added anything to it and I never tasted it so there's that. read more

When I come to Bridgewater I will normally stop here but it isn't necessarily my favorite ice cream ever. It is more of a stretchy ice cream which makes it a little bit harder to eat. However, I love that they will mix in toppings for you but I wish that they would mix it a bit more thoroughly as the past few times I have been here, it is more like the toppings are in the center of the ice cream and not mixed throughout. read more

Service isn't the best, there's an Indian lady who rushes you and is very stingy and controlling every time I go there. The price I pay for the ice cram isn't enough value due to the stinginess read more

This is not the cold stone I remember having. The staff is rude and rushes you. There was an older lady working who was rude to a younger employee. Told her she was doing to all wrong and embarrassed her. The cone tasted stale and the older lady was getting annoyed with my daughter taking awhile to pick a flavor. I would have understood if there was a line but we were the only ones in the store. She would ask us every 5 seconds if we've "made up our minds yet". This place is ran poorly, management is rude, and over priced. Next time you get a milkshake from here open the lid and see if it's actually full. I watched the older lady shake the milkshake to make it look filled up because it was maybe a little over half full. read more

Great ice cream, great selection, great atmosphere. It's like this in all Cold Stone Creameries. Can get a bit pricey for ice cream though.

Good ice cream, always friendly staff. Seems to clear rushes very quickly. Their restaurant always is clean and they seem to really care for their customers. Not much to say about the experience it's what you'd expect from them. Nice place. read more