I live in California and I have some friends that live in Prescott. They were heading back after a weekend of their son's mountain bike riding so we met up at the Kotz bone facility and had a very nice time there. It was not very busy and the service ladies were very helpful and sweet. read more

I'm sure everyone would say the same thing but with all the hype around dubai chocolate I thought the experience would of been better. The staff were unpleasant even with no business. One door was even broken. But most importantly, I paid for the largest size of ice cream and am unsatisfied. There were less than a quarter size of my topping. read more

Cold Stone Creamery - The dubai chocolate with negative topping which is branded in the ice cream. - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

I visit this location on 2 separate occasions, neither times did we receive great service. Due to issues with our bill. The first time I did not receive my money back from the guy after handing him a twenty. The next time was 3/13/26 the guy rung up my granddaughter twice. Do not plan to return there! read more

YUM. Never disappoints. One of my fave places to get Oreo flavor ice cream from!!!!!! read more

Cold Stone Creamery - YUM. Forever my favorite ice cream place - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

My husband & I ordered via Uber for pick up as a treat for ourselves on today on our warm day. Our order was ready when we came & when we got home I noticed my order for 1 of our ice cream's was which was the Reese's peanut butter awesome sauce lacked the 2 main ingredients; which was Reese peanut cups & Reese creamy peanut butter in my ice cream ( it was mostly all sweet cream ice cream & none of the items inside). My ice cream was barely mixed up at & I am highly disappointed especially since I paid over $10. This maybe my last time coming to this location read more

Great service and ice cream but store looks horrible. Frequent customer and store has been torn up for over 6 months with no progress. No place to sit inside makes it very inconvenient to enjoy your ice cream. Workers have no idea when construction will be done. Owners should be ashamed of themselves. read more

Disgustingly, dirty store and rude, pretentious, & unkempt teenage boys behind the counter. Yuck. * something kinda interesting I just noticed are the 2 recent 5 star reviews. I can't stand shady people, especially if I'm buying food from them. ***oh my goodness, look what happened to 1 of those reviews?! Let's see is Liv's stays up. read more

Service was great. Girls behind the counter were very friendly and helpful . Only downside was there were no chairs outside, so unable to sit at tables and enjoy ice cream read more

Firstly, I'd like to say, this is a "creamery". A creamery is a place dealing with cream. The place is existing for ice cream and also shakes. However, this very place seems to hire kids with a "BurgerKing mentality", in which, when you ask for a shake, they see it fit to explain that they cannot make shakes, either due to the machine being broken, cleaned or, believe it or not, they're out of milk. Hiring people that just do not care is running this business into the ground. I never returned. I will not do so in the future. It's more expensive than anywhere else anyway. Other places do shakes that are just as good, if not, better. Also, the atmosphere sucks. Not recommend at all. Ps, I gave it a second shot, making sure by asking if they could make shakes before even reaching the counter (already a bad sign ey?) They made me a shake but didn't have straws. They sniggered. Luckily a mom or two had some in her car and she gave me some. "I always come prepared!" read more

We used to come here about 18 years ago with our oldest girls. It is nestled in the corner of the shopping center. We had a Cotton Candy with sprinkles, Strawberry with strawberries and sprinkles, and a Cheese Cake with Strawberries. It was yummy and my girls were happy. They could really use a deep cleaning where they set their display cones and some new ice cream trays as theirs are pretty beat up. Maybe even line up the ice cream under the correct flavor names. Just a little pride of owndership. I am sure the items that needed to be clean are just presentation and cleanliness around the station. The girl working today was masked and friendly. I don't mean to be negative, I would just like to see these special places continue to thrive. We have good memories here. read more

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They don't always have some of the things we ordered online so we're changing things when we get there. But always love the brownies and ice cream! So delicious read more

The ice cream is delicious. The seating area is small dirty and the chairs are inexcusably in bad repair. Light fixtures, vents and fans all disgusting. And dot think about using the bathroom s. Gross gross gross! So if you're looking for take out this is the place. read more

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They served me grainy gritty oreo icecream like as if it's been freezer burnt or melted then refreezed. Freaking gross. 10 dollars for this gritty curdled crud. Yeah I want my money back. read more

Cold Stone Creamery - Icecream that is gritty and gross as if it's been freezer burnt / melted and refrozen - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

There's a good 13 people in line and only one poor young kid making ice cream while his coworker drags his butt taking out the trash instead of helping customers. Very poor prioritizing and customer service. read more

Love this location! employees are always kind and delicious ice cream! even though they are hidden they do get a rush at dessert time though! read more

Dirty establishment. Tables, floor, seats, counters, vents, amongst other things were filthy. Someone needs to quality control this place. Customer service was bad too. read more

Awful! They close at 1100pm on Saturday nights, so they say. We showed up just shy of 11 (5mins) hoping to make it and they locked the doors. I knocked and the two workers wouldn't even look up to acknowledge the us. If you close before 11, change your signs on the glass and online! Absolutely crap! Previous two visits a month and two ago, the workers make you feel like your orders are an inconvenience! If that's the case, get a new job! DO NOT RECOMMEND! I'll give it at least 6 months before I go back to see if management makes changes with the multiple visits being a horrible experience. read more

I've been trying to order the cupcakes for a while and have been unsuccessful at another location. I placed my order here and it was so much more smooth. The employee was friendly when I went in. I was in and out. It was great! I'm so excited to try my cupcakes!! read more

Cold Stone Creamery - Ice cream Cupcakes - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

My first time purchasing from Cold Stone in Goodyear and ordered 2 "like It Size" ice creams sundaes. Wow, what a joke of a size. It was a size fit for a little child and it cost $25.00 and the extra side toppings was a joke. So for that price at Cold Stone and a larger size, I should have gone to Brusters Ice Cream because Cold Stone is a rip off. read more

Over priced and no taste. With tax it was over $50 for an ice cream cake! It was mostly just a plain cake with very little ice cream. The cake was not moist. The only part of the caked with a nice taste was the very top. read more

Great ice cream, horrible facilities. Dirty, disrepair, obviously the owner doesn't care. My biggest surprise is that Cold Stone hasn't taken this franchise over. read more

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To the young man working July 13, 2020 around 9pm. I'm sorry if you've had a bad day but that's no excuse for you to treat my husband and I so badly with your customer service. Also, I get that we all need to wear a mask in the establishment making it difficult to hear each other. However, this young man was rushing(we were the only ones there) and dropped the ice cream that he scooped up right before mixing the ingredients. Karma must have wanted you to slow down and be nice. But instead continued to rush my husband to order. My husband asked for his ice cream to be in a cone. This young man only gave us the option of picking from the waffle cups. Even though we told him that's not what we wanted he continued to argue with us. We gave up and we were not satisfied with our order. His customer service made my husband's first visit, his last. read more

My review should've originally been at five because we typically love it here. It was just that one girl who was super rude. Every time we go to the staff is lovely super accommodating and honestly cold stone is just delicious. This location is great read more

Went to this location with my family and was refused service. The website says they close at 10pm but they refused to serve us 15 minutes prior to close because they started cleaning. The door was not locked so a closed sign would have been more convenient than us getting turned away. Very disappointing. read more

Was turned away before closing time at 10pm because the employees were in the middle of cleaning. I was told the freezer was broken so they couldn't serve me but how would they keep the ice cream cold overnight??? read more

Sure this location is good if you happen to just walk in for some ice cream, but both times I've ordered a birthday cake (same time of the year both times, as a matter of fact) their truck has been *delayed* and they're either out of frosting or chocolate cake. Why advertise custom cakes when you're always out of ingredients to make a custom cake. I ordered the cake a few days ahead of time and they cancel my order and send some half hearted voicemail a day before I'm supposed to pick the cake up. I won't be ordering or giving this location my business again. read more

F- for this Cold Stone. They messed up our order by giving us 2 different sizes, ice cream was melted and they asked if we still wanted it, they charged us for 5 when we only asked for 4 and it took awhile to fix it, the two girls were really rude to us.. I don't know both of their names because they wouldn't tell us(receipt says Chelsea R).. I asked for 1 of them to be comped and they wouldn't do this. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

Waited forever, ok that's fine. When got to counter they were out of many flavors so I chose vanilla (which had no flavor). She scooped all the melted part off the top, when she mixed in the fruit made it even more melted so she put a lid on it to keep it in. Wish I'd taken a picture, very disappointed, paid $6.29. read more

I went like a month the girls working were trying to rush us through are ordering and the ice cream was horrible no flavor horrible service over priced for some nasty crap I would never go back read more

Okay Cold Stone is amazing wherever you go, so I could never give them less than five stars. I could come here any day for their ice cream, cakes, or cookies. The service is always friendly and I'm never disappointed! read more

Cold Stone Creamery - The Golden Oreo cake is THE BEST - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

This is a hidden location out here in Goodyear. I don't go here often but when I do they always do a good job. The only reason I gave them 4 is because there is always a long line. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

It's almost noon on Tuesday and saids it is open drove from good year. should have never given this place a try they don't deserve anyone's business if they cannot be open during opening hours. You wasted my time and I hope you go under for bad management. read more

So sad. Coldstone used to be clean, friendly and inviting. Today it was dirty, dark and not inviting. Banana ice cream had ZERO flavor, frozen not even close to fresh strawberries. Most of the ice creams looked like they had a film over them like they got warm at one point. Our clerk was nice enough but her coworker NOT SO MUCH Definitely NOT worth the money. Won't go back read more

This location is tucked away near the corner of litchfield and indian school. If you don't have GPS you may get lost trying to find it but, once you do you're in a good spot. I've come here more times than I have ever checked in because I'm always sucked in by the welcoming ladies and gents that work at this location. Their energy is always great and they know what they're doing. Is it a smaller creamery but, the flow and ebb of the place is rather great so it never gets or feels too crowded. They offer everything any other cold stone offers as well as a military discount. The one thing i did notice recently is the water faucets are not in working order. I'm certain they'll get it fixed in a timely fashion. read more

It's AWESOME that they have curbside pick up and delivery. This location has hand sanitizer out for customers and I haven't seen that anywhere else. The two young lady's and young man that was working tonight were so patient with me, they could not give samples but still did their best to help me decide which flavor! Also I added a pic down below because I saw about 5 people pick out cakes before I ordered and one of the employees replaced the cake every time! I was amazed, the location in Avondale always has no cakes so seeing them refill as they sold cakes was great!! This location is where my Coldstone Loyalty lays read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

Must be a bad day but I'm right here Saturday night at cold stone, with two young girls at the register laughing at a long line of customers 18 to be exact. For some reason they seem to think it's funny not helping and taking their time .... moving very slow while they both laugh at customers. Disturbing because I've been coming here for years on my way home to pick up my husband's favorite ice cream and never had a problem in fact never seen a line like today, usually staff is very friendly, do your self a favor ...stay clear until these rude employees are gone. they seem to laugh every time customers walk out the door angry and in discuss of their obvious behavior. It's unfortunate, we are military and this has always been a very military friendly place we love meeting up here with friends from Luke Air Force base... sad it's taken a turn for the worse. read more

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It was the usual cold stone but the staff were super kind and great overall. Even though it was busy on Valentines day they made it a great experience and the ice creams were spot on read more

Legitimately the best experience I've had at a coldstone, the air conditioner actually worked, the line wasn't out the door, the employees were super nice and efficient, the ice cream wasn't melted and tasted amazing. We'll be back again read more

Just got done eating at the Cafe Rio down the street and wanted some ice cream. Went in, got ready to order and they said they wouldn't serve us without masks. Now we didn't have masks at the food place and haven't worn them around Arizona anywhere so not sure why this place is different. They were nice about it but we turned around and left. No service without a mask, means we don't eat there! read more

Leia was amazing! She helped us pick out the perfect cake for our upcoming celebration and we even picked out ice cream afterwards since she was so sweet to us. One of the best customer service experiences I've had in a while. We will definitely be coming to this location more regularly! . read more