This was the worst service I've ever received. I'm incredibly disappointed, and I will never be returning to any cold stone stores for the rest of my life. I could've been a great customer to have, but unfortunately, after this experience with the rudest employees, I will never return. I asked for fudge and she said have you ever heard of a Sunday baby? If I could give zero stars, I would. The one in the red pants was incredibly rude. The one at the cashier gave no words just an RBF. read more

I had a random craving for the banana pudding ice cream which was supposed to be phased out yesterday. I called and spoke to one of the ladies working who checked the back and found some for me! When I went in I was greeted immediately by Charity, McKayla, and Sydney. Normally I don't write reviews for chains unless it's a notable experience and this most certainly was. Those ladies were friendly, went above and beyond and really made a lasting impression. I hope the management team sees this and gives them their kudos because they deserve it! read more

Drawn in by the poster of a Silk (nondairy) ice cream option. Got the chocolate shake w peanut butter. The large is $8. It was delicious. Great service and on Memorial Day they weren't too busy we were able to sit and hang out. Will come back again when craving a chocolate shake. Yes: vegan friendly read more

Cold Stone Creamery - VEGAN option !! - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

See all

Love love love a founders favorite; recently tried the chocolate chip cookie dough was super yummy After a long day at work this is my place of heaven! Love it! The service is awesome! The ambiance is cool! read more

Only positive is that I saved about 800 calories by getting out of line because I was tired of waiting. This location was way understaffed with huge line and only one person scooping ice cream and one person at the cashier. read more

Amazing service and food! Will be back soon! Went tonight for a birthday treat and it was delicious! Was impressed with how well the line was managed! read more

There have been a few improvements to this location. They added a chocolate shop which I absolutely love! I started ordering cakes from here a while back and although there have been some experiences that haven't gone quite as planned, because it's the closest one to my house, I gave it another try. read more

Waited in line for 50 minutes, saw 7 people in the back my ice cream was melting when the put the brownie a cookie dough in it and barely chopped it up so it was a mess a tasted awful. Store was dirty. And it seemed so disorganized. read more

Judging by the fact that they left the sticker on the apple before coating it with caramel, they probably didn't even wash their apples before glazing them with caramel. The apple itself was good. We also ordered some ice cream, and got a smattering of other flavors since they don't rinse their mixing scoops inbetween. It's all just kind of gross though, and I don't think i would stop by this place again during our charging stops. read more

Cold Stone Creamery - Caramel apple with product sticker still on apple - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

No one except employees were wearing masks even though it was posted mandatory on door. Most inside were teenagers all bunched together with no social distancing and no regard for others. Then a mother and her son came in without masks and the mother should have certainly known better but acted oblivious to everything. Floor was clearly marked where to stand but this was ignored by everyone except myself and another couple. I spoke to the girl who worked there but she ignored me. So sad as we are turning into a nation of selfish morons. It is no wonder the EU has banned Americans. If teenagers are going to work there, then a strong teenager needs to be hired who will enforce these rules. No one has the constitutional right to infect and possibly kill someone else. It is illegal to go without clothes in public; add a mask to your wardrobe. Owner did get back to me after I wrote. She is working on the mask problem and social distancing. She did do her part but needs an employee who is not afraid to enforce the rules. read more

Found a very long blonde hair in my Founders Favorite cone..... I'm disgusted to say the least read more

Cold Stone Creamery - The hair in my ice cream . - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

See all

I think reviewing very large chains is almost silly. Did you know Cold Stone Creamery is in 25 countries outside of the US? Did you know they make the ice cream in house? Did you know they market it as "Super Premium"? Well they do. It's delicious. It's ice cream, who doesn't like ice cream? If I had $300,000 I'd open my own franchise and retire. This location in Glen Allen has a friendly staff and apparently good prices. It gets 5 stars because like the rating says "Woohoo! As good as it gets!" read more

My family and I have been coming here for years, but today was different. When we walked in there were about 6 people behind the counter. One was helping a new person and two were standing in the front of us. We waited patiently because we already knew what we were getting, but we were not acknowledged. I quietly said to my 11 year old we are going to Dairy Queen because they have seen us and haven't even said "we will be with you in a minute". I explained that our money should be spent where people acknowledged our presence. As we turned to leave one employee said " Hello, we were about to help you". Too late, sorry maybe next time. Customer service is important. read more

I have always loved getting ice cream from this location. Always thorough, making sure to check with me on every aspect to get my order right. I will be back in the future. read more

This is probably my favorite ice cream spot. The cake batter ice cream flavor with kit-kats mixed in for me is to dieeeee for! The staff was super friendly. I will be coming back. read more

We had a horrible experience there! The place was empty at the moment and the three teenage girls behind the counter rushed us through the line like we were at Chipotle during a rush. They completely blew 2 out of 3 of our orders even after confirming what we wanted! To make matters worse there was no offer to fix the problem-- just ATTITUDE. We did not get what we wanted. As a former restaurant GM, I would say it's time to retrain them or get rid of them and save the reputation of your business! It will be a long time before we return -- if we ever do. read more

These guys are awesome. I haven't had a bad experience here yet. The store is very clean and the inside doesn't feel too crowded. The employees are very kind and don't complain with indecisive customers who can't make up their mind. The only problems I have had with this store is under filling when I order one of the larger sizes to go. I would assume that they are supposed to fill the container to the top, however, I have gotten 3/4 filled containers where the employee realized they under filled it and didn't do anything about it. Overall, cold stone has great flavors and awesome employees. Hopefully they can keep it up and I will definitely continue to buy ice cream from them. read more

I have eaten here many times and the service was alright. However, today I ordered through Ubereats and the manager gave my food away to a random door dash driver. This was very alarming figuring as the driver didn't even work for Ubereats. I called and the manager had a horrible attitude and didn't care at all that she just gave my food away to a random driver. She was completely unhelpful and told me to call Grubhub (who I also didn't order through) which showed me she paid zero attention to what was going on. When my uber driver finally arrived at Coldstone he was told that someone already delivered my food (via another delivery service I didn't use) and so he called me and cancelled the order. Luckily Ubereats was helpful and gave me a full refund. Coldstone's manager is very unprofessional and disrespectful and extremely unhelpful. read more

Worst customer service ever. First choice, no funnel cakes and was told no idea if more were coming. Friend chose peachy dream, but it was a nightmare. Girl mixing it shoved the soupy bad tasting mess into too small a cup and when we asked about the waffle cone she said they were out of those too. I asked her for a bigger cup and she dropped the small cup into the bigger cup. I had to dig it out and scoop what was my now half melted ice cream into the bigger cup myself. My friends tasted terrible (I tried it too) so she just threw it away. Then this girl had the nerve to charge us $6.00 EACH for these 6 oz. cups of half melted mess. Terrible customer service. Never again. read more

Super poor on customer service. One of the girls attending was disrespectful towards my husband, She even made a bad gesture in our face when we asked about something which she didn't explain and another girl had to explain to us in a proper and more understanding way. They had a lot of people and it was overwhelming to order when you have like 4-5 people overlooking our order... We will not go to this location again. read more

While my visits are infrequent, Cold Stone Creamery is one of my favorite ice cream indulgences. It is pricey IMO, but it's the only place I'll justify sacrificing what I would've spent for an entire fast food meal just for some ice cream! read more

This location is the worst, every time I go there they mess up my order. My past visit I ordered Kit-Kats and Sprinkles, and they gave me Reece's. The next time I went I order a medium size and they gave me a small. I also order a waffle with it and I didn't receive that. Terrible, not coming back. read more

It shouldn't take 10 people in line to get the 2 people hiding in the back to get out and help!!!!!!!!!

Only one person taking orders. Manager more interest in a pick up order. Watch at least six people walk out rather than wait. Then ice creation not very good because server was rushed. Last time we go to a Cold Stone Creamery. Just not worth it. read more

If you are in the Richmond area and are craving Cold Stone, this is the one to go to. Cheaper than the others, the location is nice and the staff is very friendly. It's been my go-to place when it comes to ice cream for almost five years now. read more

You need to hire more mature servers, my daughter had her order thrust and slid across the counter which caused it to spill. she requested the server make it over and the person remade the order with such extreme hostility and immaturity. her order included peanut butter and nuts which my daughter did not ask for and it was fed to my ten month old grandson...thank God he was not allergic to either. when my daughter requested to speak with a manager, she was told no one was available and there was not a customer service number that she could issue a complaint to. we have never experienced this behavior at any other coldstone location. This incident should not have happened. These servers need to be reprimanded,I notice there is another review that states a server shoved an order at a customer...perhaps this server needs to pursue another area of employment...definitely not in the hospitality area... read more