The staff was very helpful and courteous. They immediately greeted us and fulfilled our order. I got sweet cream mixed with cookie dough with marshmallows mixed in. The marshmallows were so stale! They were crunchy! I was so disappointed. Everyone else was satisfied with their orders, so I will only take one star away. Everything was clean, which is a plus for an ice cream shop. Most times the tables are a little messy. Overall a pleasant experience. read more

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Absolutely Amazing Ice Cream... you won't be disappointed. Unless you get something that's not good together.

They only had one employee working on a busy Sat around 4pm. We waited almost 25 mins in line. Employee was super sweet but all orders, in person and pick-up as well as ringing people up were left on her alone. A delivery driver had to abandon their customers order too because waiting was pushing her other customers orders behind (6/9/26). Feel bad that management let this happen to this employee. read more

This location frequently closes earlier than hours posted. Such an inconvenience to their customers. Please update your location hours online. Disappointing. read more

Service was great. Everyone smiled. Quiet environment. Soooooo many choices, not enough money to get everything you want, but that's why I get to come back any other day to try something different. read more

In my opinion, you can't go wrong with Coldstone. Their sweet cream is a classic and sooo good. I got that with brown sugar mixed with butterfinger and heath bar. Their ice cream is so creamy, you can't beat it. I like that they have waffle cones but as a cup style, it makes eating it a little easier. Tonight the staff was Tiffany and she was very sweet and efficient. read more

What a cool place! Literally! They just changed their summer hours to closing at 9:00 pm instead of 9:30. We just make it through the door at 8:59 as they were closing up... but the guy behind the cool slab was like, yeah come on in! We ordered our ice creams and as they were being folded, sprinkled and scooped, several other customers came in. It was past 9, so the manager on duty, Cassidy, had to let them know we were the last customers, and was like... so sorry guys... (sorry not sorry, haha... it was quittin' time, am I right?) So we sat outside eating our tasty treats, when a lady and her two small kids came to the door. We told them it was closed, and the little girls faces fell. But then, wait! Cassidy opened the door and asked them what flavors they wanted... the smiles returned on their faces! Cotton candy, said one! Strawberry, said the other! Cassidy said "I'll be right back!" And out came with their huge waffle cones!! We were so touched and tickled by her kindness! Not only were those little kids happy and smiling, but the sweet customer service left us smiling too! Cold stone warmed our hearts!! read more

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Good ice cream. Ordered take out. I like that they stay open until 10. Since when do they not mix in the mix ins ? read more

Cold Stone Creamery - Unmixed. Noticed it when I got home. - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Pretty pissed that they close at 9:30 and the crew locks the doors at 9:00 I will never come here again. Pretty annoyed that when I called asking why the doors were locked they said to contact the owner and get the owner to update the hours on the proper site? Wtf if you update hours it should be posted is that not common sense? The lady I called asked me to call the owner? He'll no get it together read more

I walked into here looking for something different and boy did I find it. Theyre ice cream flavors are definitely different. I tried something that had brownies, vanilla ice cream and chunks of something delicious in it. I'm still not sure why they use the spatula type utensils to fold and mold the ice cream into shape but it's good none the less so I don't care. My daughter is always begging for coldstones, now I know why! read more

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I like the concept of Cold Stone. I like all the mix-ins and stuff. I recently ordered the "Germanchokolate Kake" or whatever it is called. It had chocolate ice cream, pecans, coconut, caramel, and brownie all mixed together. Definitely a calorie splurge for my inner fatty, but it was Oh So Delicious!!! Customer service was great. By the way, it was a $$ splurge as well. $4 and change for the smallest size, called "Like It", which is equivalent to approximately 1 large scoop. read more

My family and I went to this Cold Stone and they got 2 out of 4 of our orders wrong. We had to wait for 25 minutes with only three people in front of us because seemingly half of the staff were in the back talking and not coming out. When we finally got up, the workers that were on seemed overwhelmed because they weren't getting help and they seemed new. We ordered off of the list of signature creations and they forgot the nuts and brownie in the founders favorite and I got a cookie dough special and the ice cream I got had no cookie dough in it. I feel bad for the young workers who even commented that they were incredibly stressed when we pointed out the missing brownie, but it's frustrating to wait that long for incorrect orders. read more

ICE CREAM MAKES YOU SMILE.. Ice cream can make a bad day better, I feel that people come to get ice cream as a treat. the experience should be pleasurable. Usually when I visit this location, I enjoy my visit, However yesterday my visit was ruined by an associate with a bad mood. I was served by Lori S. She did not acknowledge my family and I when we walked in. She huffed and puffed through the entire order as she was making ice cream she slammed the cream on counter and threw it in the cup. she rang me up as I was beginning to type in my cold stone member ID for my points and was handing me my receipt as I was still typing. There were no customer waiting , so I don't understand the rush or moody disposition ruined my ice cream experience read more

Ice cream good. Girl working there was super unfriendly and obviously did not want to be there. No greeting when we walked in and walked out back when we were looking at the mix-in's as we did not know immediately what we wanted. Needless to say her tip jar on the counter was empty. Also for some strange reason the main lights were off in the store giving the impression that it was closed from the outside. This was 3pm on a Sunday. read more

I love Cold Stone ice cream (Birthday Cake Remix soo good) but after visiting this location about three time in the last year, the experience is never quite right. I once came here and ordered the Banana Caramel Crunch, saw rotten Grinch worthy bananas on the counter and thought "I'm sure those are just bananas they have not throw away yet" and I looked away and went to the cash register. I went to the car and when I tasted my ice cream I had a mouthful of stringy rotten banana! Yuck! I visited this location a second figuring last time was just an off day and I had received a gift are for my birthday, so why not? I asked for the Birthday Cake Remix once again and tasted it just to be sure that nothin was off and it tasted fine, but the problem this time was when I went to pay. I give my gift card to the cashier and to my surprise I'm told that gift cards are not taken at this location. What? It's a generic Cold Stone gift card! Oh well, I guess I'll stick to FroYo or go to the Cold Stone in Short Pump Mall. read more

This franchise is really good if you like to add candy to your ice cream. I like the Chocolate Devotion signature creation and my wife likes the strawberry Banana Rendezvous which is no longer on the menu but they still know how to make it. My daughter like the watermelon sorbet with chocolate chips added. If you want the add-ins to the ice cream mixed in well, you need to make sure you tell them and watch them do it. Overall, this is a nice dessert experience for the family!!! The nice thing about the rewards program is you can add your whole family under one email address and get rewards for all birthdays. They also have a punch card where you get an item free after you buy 10. Also, they send coupons just for being a member. read more

Cold Stone Creamery - Signature creation menu - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

This isn't the best cold tone I've been too. I typically like Coldstone, but this experience wasn't too pleasurable. I got the Oreo madness signature ice cream and they dumped a handful of chocolate chips in it which completely overpowered the taste of the ice cream. It had barely any Oreos and a lot of Chocolate chips, so it defeated the concept completely. They also had an out of order restroom, so they need to get that fixed as soon as possible. read more

They were closed at 630 pm on Thursday August 4 though their website says they're open until 10pm. What the what?

I am a big ice cream fan, and I have never found any ice cream displeasing. This was the first. May be its because of the hardness of it. I had CHOCOLATE DEVOTION as am a big CHOCO FAN and I had no pleasure of having chocolate. The choco chips in it were tasteless, the brownie in it was also tasteless. Sorry am never gonna recommend this to anyone.... BACK TO MY TCBY STORE :) read more

So if Handels (1 in VaBch, 1 in Williamsburg) didn't exist they would get 5 stars! Generally speaking the people that work @ this one are pretty great as well... only seems to be 1 or 2 people they have @ this location who are not on my favorite ice-cream scooper/mixer list. read more

You can never go wrong with ice cream:)!!! Ice cream makes people happy! Any place that sells ice cream is my favorite place! Never anything bad to say about this place. I enjoy the half coupons and the staff is always friendly. read more

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We always love coming here. Each employee has been nothing but sweet to us. It's amazing how teenagers can run this shop. And run it well. I wish I could give them ten stars! Very nice staff, very clean store and very good ice cream. read more

Great ice cream. No complains about that. I like it. Problem: The attendant said "We do not accept coupons". I had a coupon from my local newspaper. There was no sign in the shop displaying that they do not accept coupons. It would have saved me embarrassment when my friend and I went there. I have suggested to the owner to put up a sign but so far no action. Be aware. They do not accept coupons. read more

The only reason I'm leaving this place five stars it's because their ice cream is that good but I really don't believe it's worth that much money but I guess you're paying for convenience! read more

It was so nice coming in here from the 85 degree sun. The ice cream is always really good but the price is a bit much. It's dessert, so I guess I can't complain too much. When I'm not in the mood for something creamy, they have fruit smoothies as well, which are about as good. read more

We came here as a treat for real ice cream instead of the "healthy" sugar free, fat free, artificial synthetic ingredients you cant pronounce and that will cause genetic mutations. We wanted to be frivolous and indulge in sugar, fat, cream and tickle our taste buds. God told us to rest on the Sabbath and this place provided a close facsimile. The employees were really friendly and entertaining in how they mix their ingredients. I had something along the lines of death by chocolate while my husband had something fruity and delish. We could barely finish our items but did so anyways because they were truly decadent. We are talking Richmond and few desserts are that good in this Civil War city We will be back on the Sabbath which is whenever we say it is. Good darn ice cream the way God intended it to be! read more

No stars! The two young non gentleman like individuals that were working the evening I went in, were dumb as a box of rocks. They acted like they were on something. They could not answer a simple question. The store was advertising something specific and both idiots played like they had no idea what I was talking about. Cold stone has significantly failed with these two unknowledgeable employees. Hopefully there will be better training for them in the future or maybe more stringent hiring standards. Pretty below average COLDSTONE read more

Cold stone never disappoints! The best thing to get is their Birthday Cake Remix! Omg!! This location is always clean and makes sure to offer their student discount to struggling college folk lol... They also stay open super late...great for us night owls/ last minute ppl who always mistakenly show up to places right when the kitchen closes... read more

I love the ice cream flavors at Coldstone... Especially the coffee lover flavor! I just recently purchased a cookies n cream ice cream cake, although a bit pricey, My husband and I enjoyed every bite! The customer service is good. read more

We had a pleasant staff member behind the counter who patiently helped us make a build your own icecream party. She was sweet and patient and it was an overall pleasant experience. The flavor selection was not as extensive as I've seen at other locations but coldstone is really about those mix-ins anyway! read more

Having gone to many different ice cream shops I can say that no other shop compares to the amazing service I received at this cold stone. Dillon and Peyton were the names of the two helping me and they gave me the best customer service I've ever received in an ice cream shop. From the moment I walked in to the moment I walked out they were nothing but friendly and answered every question I had about the ice cream. I recommend this cold stone location to anyone who wants amazing service and great ice cream. Will definitely be coming here again. read more

I understand it's cold and people normally don't get ice cream when it's cold, and I understand you have items to prep, things to clean etc... but it's 7:45.. my boyfriend and I were greeted by a smaller blonde girl... we both walk over the the ice cream and I just happen to look at the poster to see if I wanted the new milk and cookies thing. This girl said nothing else but continued her conversation with a gentleman who appeared to be changing the trash. So this girl went from unwrapping Reese's cup NOT WASHING HER HANDS to serving us without gloves, rings us up and I paid in cash to back to putting on gloves WITHOUT washing her hands to unwrap the Reece's.... that's disgusting and how you get someone sick. You wash your hands after changing tasks ESPECIALLY after handling money. This is gross. I didn't want to make a stink sense she obviously didn't care but I thought the general public should be aware. Edit: I also forgot that I got coffee and cheesecake with Oreos mixed in... she then proceeded to tell me boyfriend that he couldn't do that when he wanted the dark chocolate peppermint and cake batter... maybe this is the case with the ice creams or something but makes NO sense to me. read more

The older gentleman/owner makes you not want to buy from there. Bad customer service and unfriendly. I will take my business elsewhere!

If you happen to go in on a day when the boy named Sunshine is working, he will truly brighten your day! The girl that was working with him was a pleasure as well! I don't know what dance moves those are but they made me giggle all the same! read more

If you are an ice cream fiend like me, you will love Cold Stone Creamery. Cold Stone Creamery has selected flavors of ice cream for customers to choose .You can mix in different toppings. The topping include candy, nuts, and fruits. Cold Stone Creamery also has waffle cones and bowls. Some of the waffles bowls are chocolate coated with toppings. Cold Stone Creamery has specialty ice cream combinations or you can customize your own creation. I love customizing my own ice cream. My favorite creation I made up consist of cheesecake ice cream with snickers, graham crackers, and a small squeeze of caramel. This combination is ice cream heaven. The first mix in is free but you are charged for additional mix ins . The customer can taste test the ice cream at Cold Stone Creamery. The smoothies at Cold Stone Creamery are pretty good. This location is on VCU campus. The service is steady and the employees are friendly. During the beginning of semester (spring) this location can become very crowded. Sometimes the line is out the door. This Cold Stone Creamery has a very small seating area. I'll say about 5 tables. There is hour parking behind the building and meter parking in the front .You can get the rewards punch card at this location .Enjoy mixing up some ice cream at Cold Stone Creamery. read more

The ice cream is always great, but the staff here were excellent....all very friendly and engaging. The only issue was you needed to get "the key" to use the bathroom, but I suppose I could understand that. Friendly workers always brings people back. I am surprised at the other Yelp comments...there were four employees working and all were very nice and seemed to enjoy working there. read more

Awesome customer service! This place is so clean! I've been to other locations where their store had STICKY floors. Yuck! Not this one! The employees are so nice to everyone and can keep up with this place. It's never too busy here and whenever it is they know how to keep the line moving. I have recommended this place countless times! read more