I love their sundaes! I thing the next time I'll get it with hot fudge instead of chocolate sauce but other than that I had no complaints. The staff was really friendly. My wife got the hot fudge brownie and it was good too. We sat outside and it was a nice breeze going but the area was kept clean. Will definitely be back read more

It seems like it took this location 1000yrs to get this flavor. This has to be one of THE best, if not THE BEST flavors Brusters make! When they finally do, they fudged it up...well not really because they didn't put the fudge in it. It had more almonds in it than ice cream. Literally every bite of ice cream had almonds in it. I was so disappointed and p'd off to be honest. I guess I'll have to drive all the way to Chester or midlothian to get it made correctly. The if I would've seen this before we left, I would've taken it back in there!! read more

Bruster's Real Ice Cream - Jamaican Me Crazy...Not really! - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

I feel Bruster's gets overlooked since there's so many great ice cream shops in the Richmond area. The ice cream quality is up there with it's rivals along with a nice assortment of flavors, toppings and sauces. There's cones, cups available for scooped and soft serviced ice cream. The service is usually friendly and fast as this is a walk up window ordering scenario. There's plenty of parking and with tables available around the building. As a bonus to us there's a Bruster's near our home which allows us to ride our bikes to the ice cream shop. read more

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Quick and easy to order. Pick up only at this location with outside seats. This ice cream was very fresh, sweet, and refreshing! From the waffle cone to the sprinkles ... Absolutely love the prices and I will be coming back read more

Bruster's Real Ice Cream - butter pecan small waffle cone , birthday cake small waffle cone - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Very nice staff and plenty of seating. It is kind of loud because it's right next to the main road. I had no clue they started serving non-dairy options! I didn't order this time so nothing to review, but we did order the banana split and a toddler size of the birthday cake. The birthday cake was extremely sweet, and the banana split was okay, but had too much going on. It was on the expensive side as well. Overall, we were moderately pleased. There are better ice cream establishments we would choose next time. read more

Bruster's Real Ice Cream - Birthday Cake Ice Cream - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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Great taste- great quality. Reasonably priced. Good service. Will definitely go back. Would love to check out their seasonal flavors read more

Bruster's Real Ice Cream - 3 scoop banana pudding, chocolate raspberry truffle, Jamaican me crazy - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

we visit here several times a year and the service and ice cream are always excellent. The waffle cones are made in store and I usually grab a extra one to take home... better than a cookie. read more

Bruster's Real Ice Cream - Small cone two scoops is the best the waffle cones are made in the store - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Service is always fast and friendly - we love their ice cream and there is plenty of seating outside at picnic tables read more

Bruster's Real Ice Cream - Southern banana pudding cone - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Decent list of unusual flavors! Tonight I had two scoops -- butter brickle and key lime pie. The butter brickle took me back to my childhood -- I have not seen it in decades. Such a treat! There was also a new flavor tonight -- wedding cake, which was almond cake batter ice cream with raspberry swirl. My wife really enjoyed that, and I could understand why when I tasted it. I also frequently come here to get my chocolate malted milkshake fix. It's not summer without at least one of these every month! And at least once a year I have to give in to my craving for an excellent hot fudge sundae. And then comes the holidays with eggnog ice cream! Love this stuff. Lines always, but they move pretty quickly. Prices are what you would expect from a counter service ice cream establishment. Look, there are some really special gourmet ice cream / cold confection shops around town. I won't pretend that this is the very best you can get. But it really is good. And it is a place that will make you smile. And I can walk to it. :-) read more

Poor service No good system to even fill orders 1 person takes orders 3 others stand around lines is crazy Meet owner years ago he lived in tx He was a nice man If he still owns he needs to return quickly or sell it because it is losing value Used to be a treat now it's a dump So bad now and so dirty should be closed Wouldn't be returning anytime soon read more

I was so flustered I didn't take any photos. Sooooo walk up and its a doggy park..on dog barked and growled at everyone. Owners hate pull it away several times. Ordered: butter pecan milk shake and brownie with ice cream on top with whip cream. Let's start with the shake, it was vanilla with whole pecans at the bottom. Not blended well, no spoon given and the pecans were just too much. I was drink milk that was luke warm, it wasn't even cold. As if it was made and someone didn't want it so they tossed pecans it in and gave it to me. The brownie thing: so my BF was so disappointed with soft serve ice cream on the brownie. Normally it's the homemade firmer ice cream. The dog park was it for me.....considering location in Chesterfield to see if it was just a long day for the employees. This visit didn't do it for the sweet tooth needs. read more

LOVE their ice cream. The chocolate peanut butter chip is delicious! The mango passion fruit is great too. I've been numerous times but the last time I was there my order was wrong and there was so much activity at the drive through. Someone they all knew was there and they were chatting and carrying on and that's probably why my order was wrong!!! If that situation hadn't happened this would have been a five star review. read more

The best home made ice cream in the area! There are lots of choices from ice cream in a cone or cup to shakes, sundaes, and more. The homemade waffle cones are yummy. Each week features a few new ice cream flavors along with the classic flavors. There is a drive in window if you want to stay in your car. There is a handful of outdoor seating if you want to relax and enjoy your ice cream onsite. Definitely one of my favorite dessert stops! read more

I really like Bruster's. That's real Hersheys Ice Cream is delicious and they offer a decent amount of flavors. I hate to see some of the seasonal ones go like chocolate coconut almond. They used to give heaping scoops but have cut back a bit and the price has risen in the hard times but not by too much. The staff is usually that 'Chick-fil-A' kind of nice, so no issues with the staff. How can you be rude selling ice cream!?!? read more

Ice cream very good many flavors good customer service very friendly always serve you with a smile

Got a coffee flavored milkshake and it's very good! The employee was also nice and quick to get me my milkshake. Also got mint chocolate icecream and the two scoops were quite large in my opinion. read more

The customer service was very poor. The server was very rude to my family and the family before us. When trying to correct our orders she was very impatient. When we showed her our receipt she snatched it and slammed the window in our face. We will not be coming to this location again. read more

Very much a weekend night spot. They have lots of options and recently added lots of vegan options. The dairy free cookies and cream is super good. read more

Sooooooo delicious. They have lots of flavors and toppings!! Outdoor seating only. I definitely want to come back and try more flavors. This place reminds me of nostalgic mom and pop ice cream shops. I love it. Yum read more

Bruster's Real Ice Cream - Banana Split - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

My family and I have enjoyed driving to this ice cream spot for the past two years. Butter Pecan is our favorite! Big and buttery, large chunks of pecans swirled into the ice cream. Absolutely heavenly! Unfortunately, In the last month something has changed. The butter pecan ice cream quality is not the same. We ordered two quarts of BP ice cream on two separate occasions. Very little amount of pecans. In fact, it resembles vanilla ice cream..is it new management? Are you having quality control issues? We'll look for another Bruster's and if it doesn't meet up with your previous reputation, we'll bid you goodbye. read more

We have been going here for years! Ice cream is always delicious and the staff is always kind. Docking the stars as the last two times we visited the portions were way smaller than normal. Hopefully it was just a fluke! read more

I agree with 100% of what our lovely CM's recent review of this place. I haven't been to a Brusters in more than five years. I stopped going here because I wasn't a huge fan of any ice cream place in Richmond. But I actually do think that this is a great location for me because it's right on Staples Mill across from the Kroger Super center and there's plenty of parking for customers. I came here with a group of friends after a brutal volleyball practice outdoors in the heat. I didn't want anything dairy based so I got an orange pina colada freeze per the employee's recommendation. It's kinda like a slurpee that's mixed in with sprite. It sounded good and it was for the first two spoonfuls but it got uncomfortably sweet towards the middle and became inedible for me. The flavors didn't really taste like orange and the pina colada tasted like concentrate so I don't think they actually make these with all natural ingredients. I only ate about half before I threw in the towel. The service was quick and friendly and they even gave me one punch on their rewards card; you get a free treat after 8 purchases but unfortunately I will not be coming back here to fulfill my sweet fix. I paid about $4 for a 16oz freeze which seemed like a good deal to me. I feel like if you're a fan of Baskin Robbins, then you will probably like this place. read more

I live close and have been to this location often. Just had a Banana shake and there wasn't 1 single bit of real banana in that drink. I had one about a month ago and it was loaded with bananas. This one was yellowish like it had food coloring in it. And $9...for a fake banana shake? $9 for a large snickers blast? Won't be going back there again. read more

My visit today reminded me why I haven't been to Bruster's in over 5 years. It's overrated and overpriced. I ordered a hot fudge brownie sundae that ended up being $6.50. I generally do not complain about prices but it seemed like a waste of money. The brownie was not warm/tasty. The fudge was not hot. Half of the container was whipped cream. Now, I couldn't even eat half of it but it just seems like a waste of time and money for a mediocre hot fudge sundae. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

The flavor of the ice cream is very good but it is always too soft . A two scoop cone is the worse. It starts falling as soon as you get it. It has to be eaten super fast because it is halfway melted. I want to enjoy my cone, not have to gobble it up before I've had a chance to enjoy it given the price. read more

Unfortunately Bruster's is just not in a great location. Gelati Celesti is down the street, Sweet 95 is a quick trip down 64, and the mother of all Krogers is across the street and they sell tubs of Homestead Creamery ice cream. Even the best ice cream shop wouldn't want to be in that trifecta. I guess what I'm saying is that it's not that Bruster's is bad, it's just in the mix with some tough competition. When I was in elementary school, this was the place to be. All of our fundraisers were held at Bruster's and I enjoyed getting the dinosaur sundae (purple ice cream with a purple and green sprinkle dinosaur sugar cookie! Yes, really mature. I know). I hadn't been here in years, but when I recently got a strong craving for cotton candy ice cream, I knew that Bruster's was the only place that had it. My mom had a buy one get one free coupon, so off we went! The customer service was good, but after sitting in the car and eating it for a while, I was just underwhelmed. Yeah, the flavor was there and the pop rocks make it kind of fun. But I'm just not a fan of the consistency. I like my ice cream creamy and this just wasn't hitting the mark unfortunately. read more

Bruster's Real Ice Cream - Small cotton candy cup! - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

This is the first time in my life I go to an ice cream place and they say we are out of vanilla, strawberry and chocolate.. and a bunch of other flavors.. correct me if Im wrong but this is an ice cream place right??? How do you run out of ice cream at 6pm on a Monday?? I was suler disapointed because I really wanted soft serve vanilla. I had to got oreo ice cream instead and it was ok... not the same though. I felt bad for the little young guy working in there... he was great and was doing his best. I didnt take my frustration out on him because he was so nice and genuinly empathetic. For what this ice cream costs, they could do better. read more

Stopped by today for some ice cream. I ordered a regular waffle cone with vanilla and Oreo ice cream, my husband ordered the peanut butter ice cream, and my son had an Oreo ice cream. The customer service was good- we were greeted and offered ice cream sampling before our order. I didn't realize that children under a certain height get a free ice cream. That was a nice surprise and my son loved the sprinkles that were on his cone. There is a nice seating area, some tables with umbrellas, which was a appreciated because it was very hot out today. Although we had a nice experience, I did feel that the ice cream was overpriced. read more

Best oat milk vegan ice cream around, friendly employees & always a free 'pup cup' for my which he just loves!

I think this is my new favorite ice cream place. I went right before they were about to close, so I assumed i'd have a limited selection of things I could order, which I would have been fine with. But nope. I didn't get anything thing special, just a cone, but it was great! Honestly very good ice cream, and extremely good customer service! read more

Delicious I love the ice cream I just love it it's perfect and creamy the cones are great also

They have really great ice cream but they are stingy with it. So it is A waste of money

Seriously- if you want a melted ice cream cone served by sloppy, sullen teenagers, this is the place to go. We stopped here last night for ice cream... when it was our turn at the window, the brainless teenager at the window completely ignored us so she could interject into the order that was being placed with another employee at the window next to her. Then she stood there with her mouth open, listening to the rest of the order. Moments later when she remembered she had customers at her window to wait on, she served us melted ice cream in cones- the ice cream was dripping all over our hands and the cones, and she didn't seem to notice or care. It was clear that the freezers hadn't been closed, and the ice cream was melting before it was ever scooped. It's even more clear that there's no manager watching over the inept teenagers they've hired at this establishment. With all the other great ice cream places in town, we won't be spending any more money here. read more

Great experience! I got a brownie fudge sundae which was well worth the price. There was an employee named Jacob who was super kind and helpful with the order. Overall 10/10, I would recommend this place to anyone! read more

Best ice cream in town! I do not have a brusters near my home but worth the drive. The staff always friendly and great service. My husband loves the white turtle but all flavors very good! read more

Called before we came because of conflicting info about their hours (Close at 11pm Friday & Saturday). Young lady that answered the phone was very kind. Wanted a strawberry sundae with wet nuts and they didn't disappoint. It was perfect! Hubby asked for something that wasn't on the menu..... A banana split made into a shake. The young man helping us was great! He didn't say, "we can't do that" or "we don't serve that". He just took it as a mini personal challenge and came back with a winner! Great conversation and service. Thank you. read more

Bruster's Real Ice Cream - Great employees and outdoor seating - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

How do you review ice cream. It's the treat that everyone loves. How can you mess up ice cream service, it is scoop and deliver. How can you say any bad words about responsible teenagers making a buck when they are not in school? You can't that is why I am giving 5 stars for my visit to Bruster's. read more

We first went a couple of months ago and after a few visits, we found something everyone enjoys. I first had a Reese's Peanut Butter blast. It was not hard enough and there didn't seem to be enough peanut butter cups. The second visit I fell in love with the chocolate chip cookie dough ice cream on a sugar cone. My 8 year daughter loves the sherbet (strawberry, blue pop and watermelon). My 4 year old son also loves the sherbet in the same flavors as well as the chocolate ice cream on a sugar cone. My wife really likes the chocolate raspberry truffle ice cream on a waffle cone. My mother-in-law really enjoys the banana ice cream on a waffle cone. They have a drive thru and only outdoor seating. We like to park under a tree and eat the ice cream in the car or sit in the trunk of the car. There are other good ice cream options in Richmond but everyone in our family can agree on this place for a sweet treat. read more

Overpriced and not worth the money unfortunately. Reminded me why I never bring the kids here. Two of the Four tables were taken up by people eating Bojangles as if they don't have tables there. My daughter ordered mMint Chocolate Chip and there was peanut butter in it, which means spoons aren't rinsed, thankfully she doesn't have a peanut allergy. All in All it wasn't the best way to spend 15$. read more

I usually don't complain about slow servers but when you're standing outside in 100 degree weather and really need an ice cream cone, crappy service makes me walk away. Out of two open windows and only one customer getting helped, it's hard to believe three to four employees just walking around with their arms folded and not once did anyone come to the window. When the wait time is approaching 8 minutes it's time to give up and write a review such as this. I realize these are high school kids but give me a break. What the heck is the manager doing? Taking a dump? I wouldn't recommend this Bruster's if ignorance bothers you. There's plenty of other establishments that want your business. read more