I've always loved Cold Stone Ice Cream, and my recent experience reminded me exactly why. I had a small miscommunication with my order and ended up receiving the wrong size. I didn't think too much of it at the time, but I called the store the next day just to let them know. I had the pleasure of speaking with Abel, and I have to say -- he was incredibly helpful, kind, and professional. He immediately made the situation right and turned what could have been a frustrating moment into a completely pleasant and positive one. It was clear that he truly cares about customers and takes pride in his work. It's experiences like this, and employees like Abel, that make me want to keep coming back. Thank you so much, Abel, if you're reading this -- you really made my day!! read more

My favorite is the Strawberry Blonde. Ice cream is always so yummy! Location is always busy on the weekends so I take it to go. Staff were nice and quick. read more

Cold Stone Creamery - Strawberry Blonde with Vanilla Cale instead of Graham Cracker Pie Crust - Cupcakes Near Me - Doral, Florida

Quality ice cream and cakes!!!! MUST GET: Get the chocolate devotion!!!! Ice cream is soft and creamy. The staff was really nice and helpful. I tried a few flavors before making my choice, ultimately I went for the chocolate devotion on waffle cone. read more

Cold Stone Creamery - Chocolate devotion - Cupcakes Near Me - Doral, Florida

Wow, usually love this place, but tonight was extremely different. Went in for their amazing butter pecan mixed with vanilla but was told that they do not mix ice creams this close to closing! Soooooo disappointing ‍. I love this restaurant but tonight was just a bad experience. So my review is merely off of tonight's experience not the restaurant as a whole. I absolutely love cold stones but was completely thrown off at the fact that staff did not want to clean the station so said I could not mix my ice creams. Feeling deflated. read more

Cold Stone Creamery - Cold stone Doral - Cupcakes Near Me - Doral, Florida

Let me start off by saying the staff are incredibly nice and helpful! I walked in close to closing time, and was not given anything other than kindness and smiles. The ice cream here is standard to any other cold stone, and the same goes for their prices. Regardless, this location made the experience enjoyable. I will definitely be coming back. read more

Opens noon. Problem with coming exactly when they open is that the stones are not cold, so you wouldn't be able to enjoy the show of the mixing lol. Still nice server and tried to mix it up in the cup . No seats inside. Have to wear mask. read more

Cold Stone Creamery - Cupcakes Near Me - Doral, Florida

Love the ice cream & the waffle cones are fresh , must have ! Friendly staff and good ambiance

Came here on a Sunday at 7:00 PM took an hour to be serviced by the staff. Staff was extremely slow, poor hygiene with hair exposed where you can visibly see dandruff on servers shoulders while making ice cream. No cap or hair net in sight. All the servers had ear pods in one ear and would ask twice what orders were due to not paying attention the first time. The server who took my order made one ice cream and walked away a considerable amount of time without any communication to make my second part of my order. This obviously made me question and ask another server if he was completing my order. One server walk to the trash can to throw papers away didn't make the bin and dropped the papers on the floor looked at the papers and shrugged her shoulders and walked away. The hygiene in this location is poor and for a food service location unacceptable. Never coming here again. DO NOT RECOMMEND. read more

Cold Stone Creamery - Visible dirt as you walk in - Cupcakes Near Me - Doral, Florida

See all

If I could leave a zero I would , I usually come here and eat icecream. As I was eating my icecream I felt something weird and spit it out. To my surprise it was a whole acrylic nail with Halloween design on it. Disgusting. I know you guys make your own icecream but should really make the workers wear gloves it's absolutely ridiculous that I was chewing on a nasty ass nail that someone scratched their ass with because it feel into the mixture of the icecream. Disgusting read more

Cold Stone Creamery - A nasty ass nail - Cupcakes Near Me - Doral, Florida

See all

Love Coldstone! Always have and always will, but this location can improve its customer service. We went on a Friday afternoon, and it wasn't packed, yet it took forever to get our ice creams. The workers were not in sight and when they did come out, they proceeded to help others in front of us. One thing that made the waiting worthwhile was the yummy smell in the store. Our ice creams were creamy, rich and absolutely delicious. The Chocoloate Devotion is by far my favorite. I Iike the fact they are generous with the ingredients/toppings- I think this makes a huge difference. I would definitely say they can improve in being more efficient. There were about two workers, yet despite the line, only one was working towards our order. I'll be back, and hopefully it does improve. read more

Cold Stone Creamery - Chocolate, brownie, almonds! - Cupcakes Near Me - Doral, Florida

Visited cold stone! Ice cream was good per usual and service was exceptional. Staff was super attentive and very fast with orders in packed store will be back. read more

Disturbing business and workers went lo location an hour before closing and employees had a mood were like in a funeral fighting between each other for the inheritance simple disgusting for a place that prepares the food in front of you read more

I couldn't suppress a grin when I received an email about a new Cold Stone grand opening in Doral. Just the evening before, a friend from L.A. had commented that he was surprised we still have Cold Stone and Yogurtland here, because they had mostly closed down in L.A. What's in now is ice cream rolls, which I told him will probably make it to S Florida in 10 years. After all, many of us are just being introduced to nitrogen ice cream and shaved snow. (If you don't know what ice cream roll is, google it, or check out: https://www.youtube.com/watch?v=Ybb57frsdKk, http://www.laweekly.com/restaurants/move-over-froyo-thai-style-ice-cream-rolls-have-arrived-6347300) Nonetheless, there's a certain satisfaction with the rich, creamy ice cream loaded with mix-ins that froyo doesn't deliver, even if the magic of the icy stone slab is long gone. My favorite is Mud Pie Mojo, with its rich coffee flavor and crunchy oreoes you can't find in an ice cream carton. The strip mall is brand new, with most stores still under construction, promising pizza, hamburgers and other treats soon to come. The staff was friendly, happily gave me taste samples and adding her suggestion on the different flavors. She also offered a coupon for my next visit. Well, when radio was invented, people predicted the demise of newspaper. When television appeared, we were certain radio and newspaper would go the way of dinosaurs. Maybe ice cream is like newspaper; there is always room for a good old custom mixed ice cream, regardless of the next trend. read more

See all

Exceptional Service! Erika and Juan gave me an absolutely amazing experience for my first time here. Erika made the ice cream immaculately delicious. Juan was very charismatic at the register! Great experience would definitely will be coming back here. read more

I highly recommend Coldstone to every ice cream lover. The ice cream is very consistent, pasty, creamy ... and all the "ad-ons" perfectly mixed inside. We usually order the "Oreo Overload" in the "Gotta Have It" size (i.e. Large)... enough for 2 to share. Staff is always nice and efficient, prices are good for he quality you get. Enjoy! read more

Honestly one of the worst experiences at a cold stone ever. Came after a long night with the family and the service was absolutely horrible only one good server. I ordered a cookie dough ice cream and got fun raisin. I brought it up to the attention of my server and he got an attitude saying that he was right and he works there and knows what he's doing. Then all of family's orders were also wrong it was probably because we were black that they didn't serve us as they would serve other people read more

Love cold stone! Not the staff at this one. Been here twice and didn't have a nice experience. The staff all have an attitude and looks like they don't know how to get along with each other. Save you the trip go to another one. read more

The ice cream here is great, but I was not pleased with the presentation today. I received a messy cup and no napkins or utensils to eat my ice cream with. read more

Cold Stone Creamery - Messy cup no napkins - Cupcakes Near Me - Doral, Florida

See all

Online and at the front of the store it says it closes at 10 On Mondays second time I show up at 9 and walk in and they tell me they are closed. How are you going to let your employees deny costumers that are walking in an hour before the closing time!! Disappointed on the management for this location! read more

Not very good. Place has a spoiled milk smell. The ice cream always looks melted when they serve it and I just recently visited with family members and the waffle cup was old and soggy and when we asked the staff if they could make a fresh one they were hesitant and giving us excuses that they were all made for the day and that they won't make anymore. However one employee did come up and tell the other one that there actually was a box with waffles in the front underneath the counter and ended up giving us one of those which was night and day different. Really bad customer service but I mean this is what happens when you have teenagers running your business with no owner or actual experienced manager guidance. As far as the other ice cream, my cookie dough (actual cookie) with cake batter ice cream was horrible. The cookie they used to mash up was old and grainy and my ice cream tasted like cake batter with sand poured into it. Just horrible. I won't be coming back and hopefully the owner reads this and gets his team in gear. read more

I love cold stone. I'm so glad they opened this location in Doral! I will say it does get packed but they are pretty fast. The service is great and they are very friendly. read more

Erykah Erykah Erykah! This young and beautiful lady was the highlight of my entire day! She's so very pleasant and does service and hospitality correct! I was greeted with a warm smile and a yes mentality!! Thank you for a 5 stars service Erykah, cheers! read more

I have been coming to this location for the past two years at least 2-3 times a week with my children. The staff is amazing. Always greet with a smile and their customer satisfaction is their number one priority. Thank you guys you're doing a great job! Grace read more

Their ice cream is always great but today we had entertainment too!!! David the manager did tricks with the ice cream and condiments. He actually threw the scoops in the air, up high lol and caught it with the cups. He did the same thing with our brownie. We will be back and bring our friends. read more

I usually don't post Yelp reviews but, my experience at ColdStone needs to be published. The store had a lot of people but, the manager Andres went above and beyond to make sure that the service was nothing short of exceptional. In addition, Andres was very hygienic and used gloves to serve the ice cream. I will definitely come again! Ps. You never feel the wait because, the workers are very quick. read more

This one star review doesn't even describe half of my disappointment over the Banana flavor being gone. This flavor was truly the reason why I loved Cold Stone Creamery. PLEASE BRING BACK THE BANANA FLAVOR! I SPEAK FOR MANY! read more

Very bad customer service lately new management horrible has a bad attitude does not. mix ice-cream well. That's a fact. Avoid this cold stone unless you wanna have a less than pleasant experience. Thank GOD they mix in front of you, the manager there gives me the vibe that would spit on you order if given the chance. Eat yogurt instead. That attitude doesn't make me feel good paying an overpriced icecream, oh and forget the little cold stone song that's GONE here. read more

Ordered through Uber eats and it was delivered right to our hotel door. The ice cream was not melted and in great shape!

Exellent customer service! Friendly staff and well equipped with all the cones in different flavors.

Icecream delicious as always however, when ordering through UberEats my order somehow gets scrabbled very often. They also take a ridiculous amount of time. When visiting this evening the staff seemed to be closing early and were angry as customers came into the store. Most of the staff was kind. read more

Zero stars Horrible experience, next time We will drive to another cold stone! One of the ice creams had really bad taste and we ordered a gotta have it but the size that they gave us was the medium. Also they Offered coupons in retail me not but when you try to use it... the general manager refused to take it because the owner of the store wouldn't let him take the coupons. read more

Cold Stone Creamery - Cupcakes Near Me - Doral, Florida

By far the greatest coldtone in town. Every time I walk in I am greeted with a smile from the staff and they maintain their posture during rush hour. I come back at least 2 times a week! 10/10!!! read more

I cannot get enough of this ice cream! EXTREMELY GOOD CUSTOMER SERVICE ! The girls that greet me at the door as soon as i walk in, never fails! read more

Ordered a cookies and cream shake and might have well as just gotten milk and Oreo bits, it had a water consistency. The ice cream I got wasn't great either. Over all very disappointed for the price. read more

Horrible treatment. After I had purchased some ice cream I asked for a glass of water and they gave my 2 cups half filled with hot water no ice ridiculous and while we were sitting outside they practically kick us out because they were starting to close the employee was even making faces , last time I checked cold stone is not free. Nor cheap to get this crappy service !!! Just because ur closing doesn't. Mean u have to treat costumers in a rude way !!!!! read more

Best ice cream I've ever tried!!! The place was beautiful and despite the line I was greeted with a smile and great attitudes!! I've been to many many coldstones and non have come close to the amazing staff of this establishment. I'd give this place 100 stars if I could because 5 just isn't enough! read more

This is probably one of the worst cold stones (although I've yet to find a really good one here in south Florida). The manager or what seemed to be the manager was the one serving our ice creams and not only did he not know what the signature creation I ordered was supposed to have in it but he also didnt put one of the mix ins I requested in another ice cream. I was charged for a mix in I didn't get in my ice cream and nearly had to read him the description for another item. Get gelato at another establishment, This is not quality ice cream. read more

Horrible experience at this cold stone. The manager there has a terrible attitude. We came and got in the line when it was our turn the manager was going to take care of us. She started on one ice cream and told us to move to the side so that the other worker could work on the other group. Mind you we are a group of 6 so it is is faster for both workers to work on our group. I'm with my kids. I ask her where do I move. She took this as attitude and got agitated with me and started screaming at me I front of my children. She said she wasn't going to take us and slammed the ice cream and told us to leave. The other server started screaming at us to leave as well. She told us to leave and threatened to call the police. We were treated like garbage by her and her employees. It was the first time I've been treated like this at a cold stone. It was a horrible experience and I will not be returning to that cold stone. read more

Ice creams are amaaaazing!!! The only problem in this location is the number of staff. Come on! Only 1 girl on a sunday afternoon and this place is about to explode!!? Kudos for the girl who patiently attented in a good way all customers, but come on the owner has to do something about it!!! read more

Super good service and ice cream, the vanilla salt is a MUST. Very clean, the girl let us try as many flavors as we asked for and was very helpful! It might not be super cheap, but the prices are very reasonable for two toppings and the size. Keep it up! Definitely coming back read more