I ordered a small shake that was pretty runny and wasn't filled up all the way with whipped cream... It was also overly sweet... Yes, I know it was a milkshake. The service was ok. read more

I can't deny the product is delicious. The customer service, however, is terrible. The newest owner will squeeze every last penny out of you. read more

After eating pizza at Mods Pizza, and the lack of shakes, I wanted something sweet to eat. Cold Stone was the place! We were welcomed when we walked it! We were served quickly, I had so many choices but o landed on the Apple Pie Ice Cream in a chocolate waffle bowl. I really like Cold Stone as they mix the ingredients really well so every bite has flavors. I loved the pie crust in-bedded within the ice cream. Sitting inside an ice cream parlor just reminds me of summers so I enjoyed the atmosphere. read more

Cold Stone Creamery - Ice Cream Counter - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

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I rarely write reviews, but this time I feel I have to. I recently tried the milk truffle at this place, and it was as dry as a rock. Don't buy it!! I actually feel bad for the staff who have to sell something like this. The truffle was awful... I should have checked the previous reviews, but I thought it couldn't be that bad. I was wrong -- it's even worse. read more

My favorite signature ice cream is Banana Caramel Crunch, however, I decided to order something different this time. I am a big fan of sweet and salty combinations. I ended up liking the coffee ice cream but not a fan of the Heath Bar chunks that stick to your teeth. I typically like coffee, chocolate and caramel combinations but the toffee really made it difficult to eat. The family likes the creaminess of the ice cream and always enjoy watching the staff fold in mix ins to the ice cream! read more

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Good ice cream but $10 for one scoop?.? Close anyway. Go to culvers for a concrete mix instead

Great ice cream!Love to go there after watching a great movie. It's the perfect combination of a wonderful evening!!

I picked up an ice cream cake for my friend's birthday. We ordered the 8" x 12" cake for $65.99 online and I was able to customize the layers as well as include a personal message. It was ready upon arrival and the entire process went smoothly. read more

Very disappointed. After paying $18.99 for this ice cream. Look how empty the container is and this is after I told the gentleman to put more ice cream. He gives me the excuse of the ice cream overflowing once the lid goes in. Seriously? Pathetic. read more

Cold Stone Creamery - Coffee Lovers Only - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

Absolutely terrible service, walked in and ordered and everything was fine until when he began to mix in the toppings the whole ice cream melted. Not putting the "cold" in cold stone i see? Also while eating my puddle because everything was already melting I found a great source of fiber (A huge strand of hair) please for the love of all that's holy just go to culver or even McDonalds. read more

Cold Stone Creamery - Coffee ice cream topped with hair - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

Don't go here unless you want beard hair in your sundae. Yup! Gross. The ice cream was runny and too soft. My son's ice cream had a massive black hair mixed in the ice cream. I question their hygiene at the store. I generally go to the Randall Road location. Avoid this one unless you want to give your ice cream a shave. My wife ordered a banana crunch and the bananas were green and tasteless. Yuk. Clearly this location needs help! read more

horrible service I ordered Oreo ice cream and they put fudge in my ice cream and they said to throw it out and they will make a new one for me and charged me when they said they will replace it, and threatened us that they will call security. read more

I came to the Deer Park location for the first time ever this past hot Sunday to pick up my $65 online app order of German Chokolate Kake, Berry Berry Berry Good and Surrender to Strawberry! My order was promptly ready when I arrived and courteously handed to me by 1 of their very nice and professional employees! The interior was very clean and organized--and packed with happy customers! I would definitely come back to this location for my ice cream cravings from now on!! read more

Ice cream tasted bad. My cookie dough ice cream had no cookie dough in it. Gross AF!!!!

This is an average ice cream shop. It's cute if you want a lot of mix ins and not in blizzard form. I like the founders favorite in like it size and in a waffle chocolate coated bowl. They serve three sizes like it, love it and got to have it. The like it size is about one scoop, love it is two scoops and foots have it is about three scoops. Service is ok. Not the fastest but also not the slowest. Takes a little longer since they are adding items to your scoop and mixing it all together before they put it in your cup or cone. Overall ice cream is a little on the higher end price range. I paid almost 7 bucks for a scoop of ice cream on a chocolate coated waffle bowl. So this is a once in a while place to go to since the prices are steep. Over all it's ok for a once in a while treat. read more

Cold Stone Creamery - Like it size coffee lovers only in a sprinkle waffle cone - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

wish I would have been able to eat ice cream cake from them again but I couldn't order over phone with credit card and it had to be ordered online. So we called another place they took our credit card over phone and we ordered it and it was $20 cheaper remember five stars are usually friends and family to bring Star level up cake was good last time wish they would have took my order over the phone read more

Something about this location is just a little off. The music here is obnoxious and loud, it's pretty cramped, and it just feels sticky and dirty. I remember eating here and seeing a kid scream and make a big mess out of his melted ice cream. When his family left, no one was in a hurry to clean. I haven't been back since. There are far better Cold Stone locations out there that are better cared for and nicer to hang out in. read more

Great selections of icecream and awesome toppings love the product and friendly staff always get what I'm looking for here my favorite flavor is French vanilla yummm! read more

Cold Stone Creamery - Back Door - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

I absolutely adore Cold Stone creamery in general - but this is THE WORST location ever. I fell in love with ice-cream very similar while in Hawaii. When i got home i was on a quest to find something just like it. Was so stoked to find cold stone because it's basically the same thing as what i'd fallen in love with! I always get the same thing because it's what i'm love with: Cake batter ice-cream with Yellow cake and sprinkles. Basically I go on a weekly basis and get a family sized thing of ice cream (called the "Everybody's" size") and bring it home. It's a heck of a lot cheaper that way. I alternate stores based on where i am at the time, but i usually end up going to the Vernon Hills location. The Vernon Hills location is GREAT compared to this one, by the way. This store: the employees are useless. Young High School kids who don't give two shits. Last week when i stopped I waited ten minutes in line for the one kid working to help ONE COUPLE. Then when he finally got to me, there wasn't any cake batter ice cream thawed out. He was like "Yeah i gotta take some out. You can wait for it to thaw if you want" - he said maybe 10-20 minutes. I'm like are you freaking kidding me?? You clearly KNOW when you're getting close to scooping the bottom of the barrel that IT'S TIME TO TAKE OUT A REPLACEMENT. Especially since this is one of their most popular flavors. I'm not waiting 20-30 minutes for flippin' ice cream! WTF? And they still had like 4 hours left in the evening - so shame on them for being so horribly unprepared!! Needless to say i left empty-handed. I couldn't wait as I had somewhere to be. Flash-forward to last night, I stopped again. Yay they had cake-batter this time, but GUESS WHAT?! No Yellow-cake mix-in. "Oh yeah, we're out at the moment. i need to get more" - SERIOUSLY?! Are they ever prepared?? In addition to having worthless employees and not being prepared i have two other major complaints: 1. Overpriced. I pay $12 for the "Everybody's" size in Vernon Hills. Here they charge me $15. That's a HUGE difference. 2. Their waffle cones are horrible!! Something is missing. They are clearly not following the standard instructions on how to make waffle-cone-bowls, because they chewy and weird. if it was just once i would think it was a fluke and wouldn't complain, but i've had them 3 separate occasions before i finally gave-up buying them from this location. The other day I asked one of the employees if the stores were individually owned, and it seems they are - which makes a lot of sense. Clearly the owner of this location has no clue how to manage a business, or simply just doesn't care. It's sad, because Cold Stone is great, but this guy is giving it a bad name!! read more

if you want amazing ice cream and good costumer servís then come to cold stone. I have been coming here for years and every time I come it is a amazing experienc. read more

The ice cream is fantastic, but the service has been consistently unpleasant, bordering on crappy. I've visited this place several times over the last three years and, without fail, every single person behind the counter gives you the impression that they hate being there and that they'd like nothing more than to see you turn around and leave. I'm happy to grant their wish; I'm never going back. No matter how good the ice cream is, the off-putting attitude of the employees is unacceptable. I'll spend my money at Oberweis or Baskin-Robbins and I recommend you do, too. read more

Walked into this location 2/19/18 at around 7:20p and had my ears assaulted by vulgar music. Over the loud speaker the two teenage employees were blasting music with foul language (F-words, S-Words, and N-Words) The location is right next to a movie theater at any moment a family with small children could have walked in. It was appalling. And the employees had the worst attitudes. They never smiled once. I felt like my mere presence was bothering them. Ice Cream was good though. I definitely do NOT want to come back to this location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

Banana Bread Batter ice cream. Enough said! I got the love it banana Bread Batter with chocolate chips and my husband ordered Strawberry love it with sprinkles. Larger space than Vernon hills and faster service read more

Place was locked up before closing time and staff just ignore u and dont even bother looking even when we knocked.

We ordered a couple of ice cream cakes for a party and they were delicious!!!! They also were so pretty. Everyone loved them. We also really liked the service we received. They were so nice on the phone when we ordered and just as nice when we picked up the cakes. Thanks for a wonderful dessert read more

The owners Lawrena and Dave are absolutely delightful. I came in to get an ice cream cake for my son's birthday and she decorated the cake beautifully and also custom made cupcakes for me. They really are customer centered here and I definitely will come back!! read more

On one hand, I left this Cold Stone with exactly what I wanted - a "like it" size of Birthday Cake Remix. On the other hand, I left feeling incredibly old, dusted in teenage angst. This Cold Stone is just a few feet from the movie theater, so it's no surprise that teens flock here more often than Bieber acts like a tool. When my husband and I had a hankering for a 1,200 calorie ice cream treat post dinner, we found this Cold Stone just a few miles away. When we originally couldn't find it in the shopping center, I called to ask a bit more direction a la: Me: Hi, can you please tell me where you're located? Employee: Deer Park Me: I'm aware - I was hoping for something more specific, like near which store? Employee: Where are you? Me: The shopping center. Are you near Anthropologie, etc? Employee: We're next to the movie theater. Me: Great. Thanks. Employee: (click) So, there's that. Once we walked into the shop I could see why he might be a little cranky. There were no fewer than 20 teenagers vying for their significant others' attention while ordering buckets full of delicious ice cream creations. Hubs and I got out treats and got out of there as fast as our *old* legs could carry us. If you can handle a bit of sass from customers and employees alike, gird your loins and head into this Cold Stone. read more

And that's the bottom line cause Cold Stone said so. It's kind of surprising that there aren't too many Cold Stone's left. A lot of frozen yogurt places have popped up but this location has remained for years. While this is a chain ice creamery it doesn't feel like one. How Baskin Roobins feels very franchised this place feels like a neighborhood ice creamer parlor with better flavors. While the prices here may be a little high than a normal ice cream shop it is definitely worth it. The option to add sides such as whole Reeses peanut butter cups or M & M's is awesome & makes the ice cream taste that much better. This particular Cold Stone has always been clean when I have been there & the service is always pretty good. The location is convenient as well because it is located in the Deer Park mall & is right next to the movie theater. Overall the place is clean, the service has been good, the location is convenient & the ice cream is delicious. I would definitely come here again if I was in the area. read more

This Coldstone is got top notch service! We ordered 2 custom cakes for our son's first birthday. The cakes were not only yummy but the new owners ( David and Lawraena) dropped off the cake as well to the location. Our cooler was not large enough and they went out of the way to drop the cake to the location I would highly recommend this place for your custom cake orders read more

I recently purchased an ice cream cake for my wife's bday only to find multiple strands of blonde hair inside the cake. No one in my house is blonde btw read more

Because of its price, I may not visit a Cold Stone as often as any other ice cream parlor. I'm sad the Cold Stone on Diversey at Clark didn't survive. This is the place to go for a serious ice cream creation, sundae or indulgance. I'm not sure I like the taste of their chocolate yogurt. This is the excuse I'm giving for ignoring what's good for me and sticking with what I love! My only complaint about Cold Stone is the layout. As you wait in line, all you see are the condiments and Artists hard at work scraping together an order. The ice cream is on display in the middle. People inadvertantly cut in line trying to look over shoulders to see the ice cream and yogurt on display. The menu board doesn't offer a list of avaialble flavors. Then again, I don't waste my trip by asking for an ordinary scoop. In fact, I think they discourage it. read more

This location is tucked away in the back of a shopping mall. We were in the mood for some ice cream, so we sought the place out, but I think the location leaves a lot to be desired. Anyhow, the ice cream was good, but the chocolate waffle cone I had seemed a tad stale. I ended up eating the ice cream and leaving the cone. Service was friendly and the store was clean and bright. read more

Excited to buy ice cream cake for daughter's birthday who enjoys CSC ice cream. Wanted simple flowers with sprinkles on top and side as pictured on cakes in freezer, walls and online. Well this is what the cake looked like? I don't think CSC corporate would let a cake like this out of the store especially at $30. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

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Terrible customer service. Epitome of "I don't care. It is not my problem." The ice cream is good but service is horrendous. Bought a birthday cake here for my daughter and it was plain and no effort. When asked about it they said "you didn't specify decorations." ... Well it is a birthday cake for a 10 year old ... So do something. Disappointed by the lack of care. read more

Cold Stone Creamery - This is the cold stone creamery $70 cake. Shame on you. - Ice Cream & Frozen Yogurt Near Me - Deer Park, Illinois

Seriously, there is nothing more insulting to a customer than to have two employees with their backs to you as a line forms and they feel that prep work is more important than the person spending money. But to go as far as to have the audacity to answer your cell phone and take a personal call?! Never again will I give this location my money. The entire staff today were simply awful. At least pretend to care for the check you make. Absolutely disgusting. read more

I purchased a cake (ordered online several days in advance) for my daughters birthday. Upon pickup, I noticed the personalized message looked like it was written by a small child with terrible printing skills. I expressed my displeasure to the person working and was basically told he couldn't do it any better and I was welcome to take a cake from the freezer and write it myself. Unbelievable that they offer to personalize cakes and don't have anyone properly trained to do so being that your paying a premium for the cake. They did give me a free shake for my trouble as it was too difficult to offer me any refund (yes, seriously...). I Will NEVER purchase a cake from here again! read more

I purchased two custom cakes from this location for an office party and the cakes were beautiful and delicious. Our order was ready when promised and things could not have been better. I have visited this location periodically over the years an have always had a good experience, but the new owners really seem to be more customer focused and surely delivered a great couple of cakes!! Highly recommend their delicious ice cream and ice cream cakes for a birthday or special event- they were impressive and delicious! read more

Okay, so yes Cold Stone is a chain and it's in a lot of places but it's still yummy and worth a review. This specific location is usually busy in the summertime so if you're coming on a week night when there's tons of people and kids, be prepared to wait a little bit. They allow you to sample whichever flavor you would like prior to ordering which is nice but I always stick to my usual that I've been ordering for about ten years which is my cake batter with marshmallows. It's simple, all white and tasty. Here's what I'm not a fan of Cold Stone is their prices. $4 or $5 for a small is a lot in my opinion and you don't get that much and it's technically called a like it. Sometimes, when I'm not feeling like a lot of ice cream, I get the kids size which is like $3.50 and that may or may not fulfill my craving for that day. So to be safe, and to get your moneys worth it's actually better to get there love it size which is like a medium in other ice cream shops. They also have the gotta have it which is the large and that's a little too much for me unless you're sharing with someone, but Cold Stone ice cream, because it's really fatty and high in calories, melts super fast, so I don't like that I have to feel rushed while eating it even if I'm sitting inside in an AC room. Because if you go outside in 90 degree Chicago heat, you can predict your ice cream to be melted in about 3 minutes and then you have white looking sweet milk. So yes, cake batter is definitely my favorite flavor but I also like sweet cream, cheesecake and chocolate cake batter. They have tons of mix ins if you want to spice things up but like I said your bill will quickly add up here. The last couple of times we went, the people working weren't super friendly but I think that if I was serving up scoops of ice cream all day everyday, I wouldn't be my usual peachy self. Overall, Cold Stone is okay, it's not my favorite but I go at least once a year when I'm in the area and I get that craving. Plus, it's on a nice plaza to go shopping after you get your ice cream fix. read more

We've been coming to this location for last 7 years, the ice cream is good, but mostly because we can walk here from our house. Over the years a number of things are getting worst and worst. Let's start with nonexistent customer service. The place is typically understaffed, hence if it's a warm day, be prepared to wait in a very long line, but that's not employees' fault it's the management. Employees are mostly teenagers who have very little knowledge about the product and have more interest in gossiping than helping customers. Cleanliness - what's that? More often than not the tables and chairs are sticky from dozens of patrons who came before you. I particularly enjoy blobs of ice cream that have melted and ran off the table onto the chair and the floor. I suggest you do not visit the bathrooms as they are more disgusting than most portapotties. The product - ice cream is pretty good but if you ask for anything to be mixed in you may end up with moldy nuts or gummies/ marshmallows that are as hard as the soles of your rubber boots. My "favorite" experience took place over the Father's Day weekend. Naturally there was a huge line , where I patiently waited with my two kids, after ordering 2 kids size ice creams and paying extra for addition "mixed" in ingredients, the ingredients were sprinkled on top instead of being mixed in. When I asked why I was told they don't mix in for kids size. This was 1st in last 7 years. I guess this was the 1st employee who followed store policy in the last 7 years. Oh well, I think next time we'll check out the new ice cream place in the mall. read more

The ice cream was absolutely delicious! You can choose from many different ice cream flavors and toppings. The staff was also friendly. Will definitely be coming back! read more