Came here with the family. Since it is the dead of winter, we were the only ones there. Nobody was ahead of us, so our party didn't have to wait for service. Making the order was slow (part of our party were already sitting down eating their ice creams while half of us hadn't even ordered yet), but this is in some ways a given: the whole novelty behind this brand is the cold stone and the fact that they hand mix everything. It takes time to shape the ice cream, get the toppings, mix everything together, clean the stone, etc. It seems to be more of a flaw in the overall business idea versus having a lazy staff. The staff were in good spirits and seemed to be moving along as fast as they could. So when you come here, you should just expect slowness. The quality of the product was excellent as usual. "Birthday cake remix" was fantastic. The kids had chocolate with various toppings. Everyone was happy. Prices are high. Order was inaccurate. Wife ordered a love it in a like it bowl, which was then double-cupped in a love it bowl. So bottom line is she paid for love it and got like it. Exact opposite for me. I ordered like it and got love it. We didn't figure this out until we were already halfway done and we were comparing the cup sizes. How hard is this? So: yey for food quality, and service needs improvement on the accuracy side, as well as somehow trying to speed things up if possible. Maybe 2 people make 1 order? Not sure. Hopefully they'll figure this out, but probably not. read more

Good starts with ample inventory. This Backus Ave. Danbury. location for some reason cannot retain a sufficient amount of waffle cones during peak hours. This location needs immediate improvement in that inventory area. read more

went in on a hot day wanting cold ice cream, the store was hot and humid. no sign on the door telling people their ice cream is soup. payed 20 dollars for 2 regulars sizes. we didn't even eat it we threw it out and went home disappointed. if ur ice cream is not even ice cream tell your costumers read more

Need to get their act together. The last 2 times (i only go once per year) out of cones. Sunny weekend afternoon. Huge line and 2 servers could not keep up and were completely unbothered. Think I'm done read more

Freshly baked waffle cones are wafting thru the air. The cognitive dissonance of metal spatulas are clanging against the cold granite. Soft ice cream is thrown against the stone and then tossed into the air, like Cirque de Soleil. The ice cream is rich, the mix-ins are over-the-top, the customization is endless, and yet the pre-sets are pretty consistently reliable. The whole thing is both nostalgic and novel. Whimsical and reliable. There's a simple joy in Coldstone ice cream. The ice cream is a bit runny, the staff is always a nonchalant high schooler, every surface is a little sticky. It's a Coldstone. read more

The person taking my order passed me on to another associate and that person got my order wrong and then just added a topping to my diabetes inducing concoction. They were out of cones, typical in a professional ice cream shop right? Then they charged me for the children size cone after making me wait an additional 10 minutes to be served. The associates were unfriendly and unprofessional. read more

The ice cream here is pretty good. Even with a lot of people there, the line didn't move too slowly. Service was good...the young ladies were really hustling to keep the line moving. Just a note, there is a Yelp check in deal to get a free size upgrade but you cannot use it as they don't know how to code it on their register and the one lady told me the manager would yell at them if they used it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Danbury, Connecticut

Lowkey fam this place it reeks mod tings annoying and the ice cream was 25 bucks da bear bucktees behind the counter couldn't make ice cream fam and it was melted This place is mod tingz fam read more

The two young men behind the counter are both so kind and friendly. Made us feel welcomed and appreciated for coming. The ice cream was delicious as expected. It was a really nice visit all around. read more

Deserves zero stars. Dirty, disgusting inside. Dirty dish rags where ice cream is being made. Sink dirty. Young kids working there and touching their phones. Where's the health department? Regret not walking out. read more

Now I see why there's A low review audience!! I don't like to leave bad reviews but you guys need to work on your customer service I'm sorry!! read more

do not go here!!!! they gave me melted ice cream and told me its supposed to be that way. the ice cream behind the glass that was being sold was also melted. this place is horrible! read more

The ice cream is good and they have a nice selection but the price is terrible, $5 plus tax for a SMALL cup. I would give more stars if the prices were better but since they're overpriced, they're only getting 2 stars from me. read more

Snippy Service tonight. I placed an on line order . When I arrived only one person was servicing a line of people . Three other girls were in the back area in some back room..They walked right past me when they decided to check the front.. but they clearly were not even working... I noticed another girl taking selfies in the back room so I asked if she worked there. She said no. Immediately one of the girls then with big attitude told me that I need to wait for her to help me. I waited a bit..and she helped a line full of young guys.. then they three girls noticed my order was never made.. Why did I place an order on line for me and my child who was in the car waiting ?.. and honestly.. you are really lucky I wasn't the health department because I saw that area they were mixing the ice cream on and what a disaster. I can see why it his store is desperate to find help. Be prepared to wait and for attitude.. very unpleasant experience. read more

Arrived at 9:51 and the doors were locked although customers were sitting inside. Closing time is 10. It would be best if your employees accepted customers during business hours. This is very unfortunate service. read more

Cold Stone Creamery - No room at the inn. - Ice Cream & Frozen Yogurt Near Me - Danbury, Connecticut

The place is absolutely filthy. Disgustingly so. Completely disappointed. It's very clear that they just don't care about keeping their store clean. Bad. Really bad. read more

Always a safe bet for some customized flavor options. A bit pricey, but you always know what you're getting. Favorite flavor: coffee with brownie mixed in. read more

Experience at this cold stone was absolutely horrible. Waited 25 minutes in line. Only one employee was making an effort to actually serve the ice cream the other 3 were looking at phones or doing basically anything except helping the 10+ people in line. One employee was barefoot and carrying his shoes around... luckily the ice cream was decent. read more

The one star is for the owner/location, not the guy who served us. I was there with one other person and there were 5 people in front of us. There was only one employee on a weekend afternoon. It took about 20 minutes for him to create each individual order, then ring them up all separately. I felt so bad - who schedules just one person in a hot store on a weekend? As we were waiting, about 10 people formed a line behind us. They should schedule one person to make the ice cream, and another to answer the non-stop phone and ring up the prices. Absolutely unacceptable because of the price. I feel bad for the worker. He made our ice cream as quick as possible and it was delicious. I hope he got every single dollar that was in the tip jar, and the establishment didn't take a penny. read more

Recently I ordered a cake here for a graduation party, we sent in the pictures (which was extremely difficult since no one seemed to know the email you're suppose to send them to after charging $90 for a photo cake) after I sent the pictures I called to let them know if there were any resolution issues to let me know and I would send another photo the young girl just quickly said to call back when the cake decorator was in at 2, so that is what I did, she then said to me that the photo fit the cake layout just fine and there was no need to send another photo, well come the day we pick the cake up, it is awful the photo is all distorted, there is a weird yellowing on the top of the cake, the photo is no where near the size it's supposed to be, and was placed completely wrong and crooked, when I mentioned it to the guy behind the counter he agreed that it was bad and that he would get his manager or call the owners after waiting a while he came back and said there is nothing the owners can do. I called the next day to speak to them they agreed to call back, for several days I called to speak to them didn't hear back they dodged my calls instead, there was also almost no cookie dough in the cake at all, they said they would be available at 4pm to talk so I called that day at 4pm and they had just left. I had proof of what was promised to us cake wise and the owners and the cake decorator continue to dodge me because they know they are in the wrong. I wouldn't care but when you pay $90+ for a cake you expect it to actually be edible and not look like garbage. Owners are extremely rude and cake decorator just continued to say she has worked there for years. Well it doesn't show It disappoints me that in order to review I have to give a gold star, because this location does not deserve it. read more

First time here and last! The girl with the glasses was a real dumbass. Gives me a kids cone by putting the scoop in a cup then uses the cup to put it on the cone. She looks like she's half asleep and not friendly at all. No one even said hello when we walked in as well. With service like this, they'll be out of business soon and hopefully. read more

AMAZING!!! My friends and I walked in with 2 minutes until close and Crystal was so so SOO sweet and welcoming! Can't thank her enough for being so sweet and accommodating to us! Also ice cream was top notch of course!! read more

It's ok here but too expensive! They have a pretty big variety and a lot of creations as they like to call it! The guy that took care of us was nice! He put a little extra in my blah ice cream! Only 3 tables for sitting and the lines are long! So on a nice summer day do not expect to sit here! Or get a fast ice cream. They say they make their own batches of Ice Cream right inside the store. Big deal! That doesn't give the ice cream flavor that's certain The also serve pints & quarts to go. Ice Cream Cakes & Sandwiches Party Candles Shakes & Hot Stones! I guess you wanna know what are Hot Stones...only warm brownies or cookies under ice cream! But yea These prices aren't worth having candy put into ur ok ice cream read more

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I've been to other Cold Stone's and as far as the ice cream goes, it's just OK with me. I would prefer a normal hot fudge sundae with the TOPPINGS on TOP, not mixed in. And real hot fudge rather than the chocolate "fudge" they squirt into your concoction. As far as service goes, this location is just plain S-L-O-W. Both times I've been here, there has been 1 girl working the counter and ringing up sales. Then invariably, the customer has a dozen questions while I stand there and wait, my lunch "hour" (just 30 minutes) ticking by. Needless to say, with one person out front, the tables don't get cleaned often enough and they always manage to slop some ice cream on the side of my container, guaranteeing sticky hands from the get go. Not being from Danbury, I don't know if there are any other options for ice cream. But it doesn't really matter since I'm changing jobs and won't be back here after next week. read more

Ice cream was extremely soft and melted. Freezer must have been broken. The coffee ice cream still had flavor but the melt severely impacted my experience. I just couldn't wrap my head around all that melted ice cream. read more

I had heard good things about Cold Stone Creamery from a few people so when one opened up locally, me and Mothra decided to go check it out. This is what the official website says, "At Cold Stone Creamery, our customers come for the great taste of our super-premium, smooth and creamy ice cream, which is made fresh daily in every store. Our guests treat themselves to the ultimate ice cream indulgence by mixing-in any number of fruits, nuts, candies and other toppings on our signature granite stone." Right. What the deal is as far as I saw it was a Starbucks-decor rip-off with a bunch of miserable high schoolers slapping bland-as-hell ice cream on a cold slab of marble and then mashing a bunch of crap into it to make it taste good. THEN when someone tips them, they all blastinto this cheerless song about getting tips or making ice cream with minimum enthusiasm. I'm sure that it would have been three times as horrifying if they were actually enthused about making scorching asses of themselves for a measly dollar thrown in a cup. I don't like a whole lot of stuff in my ice cream. I just like really good ice cream. Their selling point is that you can pick from all these cookies and candy and sauces and they'll mash it all up for you and charge you $5.00 when you could go to Carvel, get way better ice cream for $2.00 and won't be subjected to lifeless chanting and songs about Cold Stone set to the tune of "I've Been Working On The Railroad." I'd rather be a SCIENTOLOGIST than work here. Those poor bastards. read more

Filthy! I have stayed away for months bc every time I go there the "children" who are employed there are so incredibly rude and dismissive its breathtaking. They don't wear gloves, she went from leaning with her friend on their cell phones right to the ice cream freezer, no handwashing or gloves. The front and back counters always look dingy, spotty, dusty, and grimy--generally unkempt, messy, sloppy looking. Hardly ever see manergers, owners except for a few times and they weren't much better. The employees need to be supervised and they need health safety training especially with regard to the dangers of going from the cash register to the prep area. The most galling thing is the tip jar conspicuously sitting next to the register---as if!!! Filthy!!! read more

Fee waited 30 minutes for one cup of ice cream when there were only two people in front of us. When we ordered the cup of ice cream the kid asked us for the ingredients list four times because he didn't know how to make it. It was his first day working yet there was no one in sight to help him except the "manager" that occasionally came out to make random ice cream orders and walk into the back with them. We ordered a lava cake in which they informed us that they didn't have the lava for (fudge) and proceeded to give us additive when we said we didn't want it then. So instead I ordered a cone of ice cream, but they didn't give me the cone. I asked them to take it off the order. It took several minutes for the guy to take it off the order because the manager ignored him, yet they still did not fix the order so I left without getting anything! read more

The most customizable ice cream anywhere! I never thought of loading up my ice cream with peanut butter, but it's so damn good! I noticed some bad reviews, and I agree that the wait is long, and it is expensive, but do is everything else that's great. You can head over to soho for their ice cream, and get it quickly, and cheaply, but you've probably never heard of soho because it sucks read more

I love Cold Stone, but sadly, this location seems to always do something wrong whenever we've visited within the past few months. One time, they were out of multiple ingredients that are part of their signature creations. Another time, when I asked for a love it size, gave me a "gotta have it" cup that was 1/2 full and threw the rest that was on the counter out saying because he put it in the larger cup, I only get half (what?!? Why didn't you just give it to me in the love it cup so the portion is correct? This way, I ended up paying for a love it size but getting less quantity). Two days ago, we went and all of the ice cream was melting yet they continued to serve without making any adjustments to the cooler temperature or checking with the customer to see if melted ice cream would be okay! Also, side note, the ingredients are not always mixed completely, so for example, if you ordered something with peanut butter, you may take a bite and get a whole chunk of peanut butter. I don't know, seems like management isn't managing properly at this store. Portion reliability, ingredient stock, and customer service needs some help. read more

came at noon on Saturday .. disgusting and moribund .. garbage cans overflowing ... gross bathrooms ... tables sticky ...... crew unmotivated .. read more

I can't believe anyone would write a bad review about Cold stone ice cream. It's so far out of any other ice cream shop, store, or brand available to you in this area's league that anyone saying bad things about it must be either completely ridiculously or ridiculously cheap. If you want a large amount of mediocre ice cream for a great price, this really isn't the place for you, but if you're looking amazing ice cream and are ready to shell out a little more money than you're probably used to- you won't be disappointed. If you haven't tried it, you really don't know what you're missing. Anyone looking for a recommendation- PLEASE try Banana ice cream with chocolate chips, roasted almonds, walnuts, and black cherries! I tasted it a couple months ago for the first time, and (as embarrassing and shameful as it sounds) I now go get an Everyone size for myself about once a week. Also, it's become the new favorite of every person I've told to try it. Enjoy! read more

We went to this Coldstone's location today for a quick dessert. There was only one person working so there was a small wait but this isn't an extremely busy location & we were still helped within 10-15 min. If you've been to a Coldstone's you know what to expect. Good service (even with the one employee), delicious ice cream, & delicious mix-ins. If you have never been to a Coldstone's, here's what you can expect: get in line, choose a size or cone, then either an item from their menu (coffee lovers is my favorite) or a base flavor ice cream then add mix-ins. They also have milk shakes, brownie a la mode and other goodies. We have gotten ice cream cupcakes and ice cream cakes from them. Delicious! read more

Discussing place!!!! There was a cockroach walking around the ice cream glass. The ladies looked like they didnt care about the gross environment they work at. They never cleaned the table where they mix the ice cream. I asked for a flavor and got a different flavor than the one i asked for. The Health department should take a look at this place, Especially being a named expensive ice cream place. How did they passed the inspection????? read more

A coldstone is a coldstone and all, but this one didn't have peanut butter cups, or milk, for Pete's sake. And, neither of the kids behind the counter could tell me if their smoothies were dairy free. read more

Although the ice cream is amazing, the staff on tonight is the worse. They're working in one speed and it seems to be reverse. Unbelievable, I've never seen 3 employees work as if they were hating life. I will remember them and not stand I. Line when they are working and just leave. The faces on the costumers faces saids it all. SMH. Would have given it a 5 star had the employees show. More enthusiasm for having a job!!!! read more

The ice cream was fine, but they were out of multiple flavors. They were also visibly annoyed at our requests as we were trying to make the experience fun for my kids. Also the candy they have in jars, clearly as decor, has been in there since they opened the place, which is quite unappealing... There was one girl who was quiet but friendly and another that really came off as very rude. No greeting, no goodbye, quick to race in the back and be done with customers. I would rather spend my money somewhere with a friendlier atmosphere. The place is always decently clean at least read more

Came through the door and the staff threw her hands up in visible frustration. It looked like she may have been headed to the back for a break and my presence interrupted that..She seemed annoyed the entire time she was serving me and hardly mixed the ice cream as a result. I ate in the shop and another customer left after not being helpedk read more

I ordered the founders favorite, I can see why the founder loves that one, I also found a quarter on the ground, which was nice, too bad I can't bring my pet parrot in here to get some ice cream but still a nice place to go read more

Did a mobile order and won't be doing it again. All 3 of our orders weren't made correctly, in fact one of them was made in the wrong size cup and the staff insisted it was correct. read more