Very friendly staff. The location is in a great spot, right across the street from the river and park. They have outdoor seating and a grassy area for kids to play right in front of the store. We ordered cookies and cream (in a cup) and Oreo overload (in a cup) everyone loved their ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

By far the worst Cold Stone I have ever been to. Horrible, miserable staff who fills your cup less than 2/3 with half ass effort. They were smoking weed in the shop when we walked in. No gloves. No fucks. $9 for a small ice cream served to you by lazy, horrid people. I don't wish for places to go out of business often, but this one is a stain on the city. Go away. Or at least start over. read more

First time there down by the water Front , the staff never gave me the option of what kind of ice cream I wanted she just chose vanilla ? They should've given me the option of Oreo cream. I ordered an Oreo explosion. Seem like it was mostly chocolate chips didn't even taste. Any Oreo cookies in it ! The employee then followed over to the register to see if we would leave them a tip $ I heard Her ask the cashier if we tipped her , we put a monetary amount in the tip jar NOT on the card. Probably won't go back. Just for the fact that they never gave me an option of the type of ice cream I could have with my selection. read more

The workers here look miserable! Not sure why they don't fire everyone and hire a better crew. Is it that hard to find someone who can at least put on a smile for customers? I get that slinging ice cream isn't the most glamorous job but the ladies employed at this cold stone location are really off putting. Customer service is part of the experience and they're really killing it, not in a good way. Ice cream was ok, my husband and I ordered the cheesecake fantasy and we definitely got a lot for the small sizes we expected. But the mix ins tasted off. The blueberries tasted old and the strawberries were hard to bite into because they were frozen. Probably wouldn't come back here ever again. If the owner reads any of the reviews for this location: HIRE NEW EMPLOYEES! read more

I was in the mood for ice cream and I knew that Cold Stone was the place to stop at and I am glad that I did! This location was busy but the line was moving! The employees were kind and working hard! They have some tables you can sit at inside and the bathroom was clean! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

The staff was kind and accommodating. Ice cream tasted pretty good, but the bathroom light didn't work. Had to use the light from the phone to urinate. read more

I am disappointed not because of the taste or long wait. They don't wear gloves and as I was ordering the staff yawned in her arm then covered her mouth with her hand. I requested that she wash her hands and she had an issue with it. She said something to the man on the store not sure if he was a manager. She said she didn't get it. She did wash her hands but I had to indicate that it was a sanitary thing for me. You would think after coming back from covid that the idea of hand washing wouldn't be an issue for people especially those serving food. Being that they aren't required to wear hairnets or gloves, it didn't seem like an odd request since she covered her mouth with her hand after her elbow area. This is the only location here from what I know and I love going. Just disappointed that she felt the need to go to the supervisor about my request to wash her hands. She was so concerned that she didn't get my order correct but I just went with it. Parking: some street and a lot right across the street. You have to look for it as it is tucked away. Ice cream is always delicious and I get the same thing every time. Will I be back, I am sure I will. Maybe while traveling at other locations. Maybe this one. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

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This location has extremely rude employees. The 2 women working Told us we couldn't sit because they close in 10 minutes and they already cleaned. They close at 10 pm and it was only 9:35. This was after a $20 tip was given too. read more

The selection was really good They had a wide range of options for how you could get the ice cream The store was clean and inviting and the staff was friendly Ice cream was delicious! read more

Employee hated her life and seemed miserable. Oreos tasted like feet and cone Was so stale I wouldn't be surprised if it was the first cone made in 1896 read more

the icecream was amazing, the workers were extremely quick and they just had good vibes, they were very kind and made sure I was taken care of read more

Icecream is good, but overpriced for what it is. My ice cream that was a small with one inclusion and a waffle cone was $9. The staff was kind, but short and not super friendly. The place seemed clean, but all on the interior seating was closed. No restrooms, not wheelchair friendly and no handicap parking in front of the building. read more

Can I give a zero ? Ice cream good but the rest room was worse than the porta pottys. The light was out and the floor was covered in wet toilet paper . You had to your bring a phone in if you wanted to use it . They had a sign that said " we are aware our light is out ". Well fix it ! read more

Food? Yes. Because chocolate is a bean so you must come and eat your veggies like a good person should. The service was fast and they patiently helped us navigate the menu of decadent ice cream indulgences. The ambiance is nice inside and there is outdoor seating overlooking the river. This is a great place to come and celebrate the young graduates in your life. read more

Cold Stone Creamery - A waffle cone dipped in chocolate, covered in sprinkles, and designed to be larger than a kid's head. - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

We got season passes to the TN Aquarium and wanted a little treat beforehand. We came in right after the triathlon had finished downtown and it was empty, so nice! I got the peanut butter brownie with peanut butter syrup and OMG it was unreal. It had an entire brownie in it and I got vanilla instead of the chocolate it usually comes with. Great choice, I will only be getting this when I come back. Highly recommend this place but it gets packed in summer so be ready to wait. read more

Ducked into this Cold Stone when a giant rainstorm surprised us. One of the front doors kept blowing open in the storm, ushering in rain, wind, and a slippery floor. The tables were filthy, and none of the staff seemed to really care about being there. The location of this ice cream shop is pretty amazing, and I'm sure on a sunny, busy afternoon the line wraps out the door, but I wouldn't come back - just way too expensive for what we got, and the young staff just didn't seem to care about upkeep of the space. read more

Cold Stone Creamery - the entrance to a restaurant - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

A delicious Chocolate (Fudge) ice cream milkshake was made disappointing with topping of fake Cool Whip-like "whipped cream." Does not belong on a premium priced treat. Surprised this is allowed by Cold Stone Creamery corporate. Store is convenient to the Aquarium and Riverwalk read more

We haven't had Cold Stones in awhile, so after visiting the aquarium we decided to pop by. Be ready for a wait. Total waiting time was 45 minutes. The line was out the door and it went epic slow. They are understaffed. I wished I had asked people leaving how long it took. We would have gone elsewhere had I known. The worst part was that the workers all had magic gloves - you know the kinds you wear and can touch money, scratch your nose and hair and then touch food again and it will all be ok?? It made me sick watching it, but after waiting so long outside my kids still wanted ice cream. I just got an over priced bottle of water. The bathrooms are closed right now so there wasn't the security guard others had mentioned. The main waiting area was dirty. Behind the counter was clean though. The kids said it tasted good. Overall this shop needs work. Or a smaller mom and pop ice cream shop needs to open close by to create some competition so it steps up. read more

It was great place to get ice cream during the Riverbend Festival. With hot temperatures this is close walk to venues to cool off!! read more

If I could give it one star I would. Look at the difference in size they said they were the same didn't even try to correct the problem. read more

Cold Stone Creamery - Same size ice cream, sure. - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

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It appears only Yelp has their correct closing hours of 8pm listed. Google and THEIR OWN SIGN ON THE DOOR say they close at 9pm! We got there at 754pm and their doors were already locked. The 3 employees were inside assisting customers and just ignored us. We had a group of people behind us and everyone was beyond confused. We entered when someone opened the door leaving, and the staff said they close at 8pm but would serve us. It was not service with a smile, they were very rude and you could tell they did not want to be there. read more

Closed sign on the door, "no ice cream today". How can that be possible when the doors are still open on a Saturday? Confused.

Drove across town for ice cream here at 7:30pm the doors were locked. Asked manager why they were closed early and he made excuses that made no sense. Never again. I truly hope they go out of business. Horrible management. read more

Corporate office published a completely fake BOGO offer with no way to redeem it. You click the order now button and place the order and it does not apply a code nor provide the promo code on the fraudulent ad. Agreed to pay full price (nearly $40 for 4 minis) anyway because I spent 30 min trying to to get the promo to apply. I went to the store, asked the cashier (the only person there at lunch time during a special event on the riverfront on late Friday afternoon!) who told me it would pick it up from my phone number when she checked it out at the register. This also turned out to be a lie. Then she proceeded to complain that she was the only person there, and that online orders would have to wait until the customers the line were all gone. Waited another 30 min plus to receive 4 tiny cups of severely melted icecream that stained my kids clothes and cost me $40. I called the corporate office and they could not have cared less. They didn't even seem to understand that it was a problem to post false advertisements on the website, then blamed the franchise owner which has zero control over corporate advertisements whatsoever and probably hates getting blamed for the shady mistakes of the brand. She offered no apology, no solution, and was almost like talking to an AI bot except less humanlike. She told me she would email the owner of the store to see if they would like to refund the BOGO that was offered on the corporate site! I can't even make this nonsense up. Ice ream wasn't good, staff extremely rude, and could care less. Dishonest to the core, store dirty, bathrooms a mess. Just save your money and stay away. Go to McDonald's. You will get much better service. read more

Cold Stone Creamery - Fake BOGO offer on the corporate website - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

Very frustrating experience. Terrible customer service, staff were rude, store looks run down. Will not be back to this location.

I've never had a good experience here (I've come here at least 7 times in the last couple of months), the workers are rude and wouldn't know what customer service was if it hit them in the face. I've been turned away from ordering 35 minutes before they closed, I've stood by myself in line for half an hour while they saw me and didnt acknowledge me or try to serve me but my final straw was tonight when I went to order the same thing that I have gotten for 6+ years now from Coldstone and several times at this exact location and was told they wouldn't do it. Three brownies heated up with chocolate ice cream on top in a waffle bowl?????????? This item has been on the actual menu in the past and when the lady told me they wouldn't do it I asked to see if there was a manager that I could ask exactly why.... The manager wouldn't come out to speak to me. Whatever it's literally ice cream so I made them put brownies in one cup and chocolate ice cream in the other and went on my way however I won't be coming back here when I've had a good day because the employees always find a way to ruin it. I'm not sure how this place even has the two stars it does. Corporate really needs to step in at this point. read more

Dirty store and stale cones disappointed an otherwise good experience. I would find another option for ice cream in Chattanooga.

I have been here several times. Their ice cream is delicious. The service is slacking just about every time I come here. First of all, it seems they want to sing and dance about once every 2 minutes rather than wait on customers. This takes time as they stop working. There is a great big long line and this makes it even longer to get your ice cream when they do this because they stop serving customers. Furthermore, to use their bathrooms, there was a sign that says "pay $5 or receipt". Also, there is a guard on duty to enforce this. I was coming in here to buy ice cream anyway but still. See my picture of this and zoom in on the sign in the upper right hand corner. You can also see the guard on duty over the bathrooms. You get a bad feeling as soon as you come within one second when entering this ice cream shop. Again, another business worried more about the bathrooms than making money. To top it off, no soap in the bathroom to wash your hands. read more

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Server Colin was incredibly helpful and kind! Well deserving of a raise. I love when you meet an employee who really cares about making the customer experience special. Ice cream is so much more delicious when delicious served with a Smile. read more

Today was the perfect day for ice cream! It was pretty busy for Cold Stone and the line was out the door. The line moved pretty quickly, so no biggie. I ordered the Surrender to Strawberry. They began making my ice cream but made it wrong. They were able to fix it so again no biggie. Overall, the ice cream was great! read more

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ABSOLUTELY RIDICULOUS. if i could give this place a 0 star i would.I came in this past tuesday and new worker named Don was left completely by himself and was doing EVERYTHING. this is absolutely ridiculous. no worker should be left by themselves on their 2nd day of working. Don was doing a fantastic job getting everything done given the situation. Manager's name is Rita. DO BETTER. read more

Rude workers. Extremely rude workers. We left and went to Ben & Jerry's right across the street. Much better service. Don't waste your time at this Cold Stone location. read more

It took 50 minutes to get our kids ice cream from unfriendly employees in a dirty seating area. Won't come here again.

Jordan was amazing! My family loves coming here to get the candy apples and we love when Jordan checks us out. Amazing service and amazing candy apples! read more

Cold Stone Creamery - Cheesecake candy apple - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

As a native Chattanoogan I have been to Cold Stone many of times. Good to see after a decade that they are still going strong. The employees are still the friendliest you will find in downtown Chatt., and they take the time to answer any questions you have and to sample as many different flavors as you want. Surprisingly the prices are still affordable, and most importantly, the ice cream and toppings are still as delicious as ever. Don't be afraid to play around and make your own creations with the ice cream's and toppings. You may just surprise yourself! This is an absolutely must if you have never had it. Ps. The walking bridge is right across the road. Ice cream + walking over a bridge with a great scenery Enjoy! read more

Decided to stop by & get a treat. There were four of us. Unfortunately, a majority of us paid for extra mix-ins and barely got the "normal" amount. Their ice cream isn't cheap. Add in some extras & you're talking $7 for a medium (Like It). I usually really like their ice cream concoctions, but I'll think twice when stopping there for an ice cream treat again. read more

Where should I begin... I have been a long time customer of Cold Stone Creamery, and never have I ever been so upset. I come in on a weekend day (Sunday) and they have a crowd. Which is pretty normal for a weekend. There are only 2 employees working at this time. Which if they could handle it that would be fine. I am also a rewards member, keep this in mind. The amount of ice cream that the person who accompanied me was spot on it was over the rim of the Gotta Have It. As you can see in the picture of mine, it was the amount of a love it. Not only that. I had a Buy One Get One Free coupon on my account and I put it in the computer at the cash rep as I wanted to use it. The person who ran us up charged for both. Not cool. Especially after I got the amount of a LOVE It and I was a paying for a Gotta Have It. I won't be coming back. Oh and the sad part about this whole ordeal, it was National Ice Cream Day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chattanooga, Tennessee

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This is the worst Ice cream store of all time. The people were so rude, the bathrooms were disgusting and they were out of more than half the ice cream flavors they had. read more

Idk who the manager are who decided to have one person working with 20 ppl in line waiting, been waiting for 30mins to get a milk shake

The staff was friendly. BUT so so so slow. We had a party of 5 ahead of us and we were second in line after them. It took us 40 minutes to get our ice cream. They weren't even understaffed, just super, super slow moving. It was like the sloth scene from Zootopia. read more