We had a sugar treat with cold stone visit . The service was really good and place was clean. Kids had fun choosing their flavors along with the adults. Parking is easily available and we can do outdoor as well as indoor seating read more

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Nostalgic, tasty, and kid-approved--Cold Stone never disappoints! The service was very friendly too. read more

Cold Stone Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

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Service is terrible. Celia is not knowledgeable of the Signatures. I ordered a Like it (small) of Caramel Turtle Temptation and was charged over $11 for it. I asked why and explained it's a signature. She stated it wasn't. Finally she said ok and said she charged for extra caramel and nuts. She originally put a spit of both in it. I asked for a little more. She should've explained it will be an extra charge. Then the amount given. I have NEVER been treated like this at ANY cold stone! HORRIBLE! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

Take out a 2nd mortgage if you decide to take your family here. Good toppings/ great ice cream/ but definitely way out of line w pricing. read more

Staff was cold, maybe according to their branding lol. They had no one at the store to write "Happy Birthday" on the ice cream cake so the cake was plain. Luckily had a cake topper at home. I didn't find the cake to taste that great but my son was happy so 2 stars for that. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

On Dec. 10, 2024 at approximately 1pm est, I had an extremely disappointing experience at this Stone Cold Creamery location. When I arrived, there was no one at the counter to assist me. I waited patiently for about 10 minutes before an employee finally came out from the back. However, instead of acknowledging my presence or offering to serve me, he went straight to the counter and began writing in a book, completely ignoring me. I felt like my time and business were not valued at all. Customer service is a key part of any experience, and this lack of attention and professionalism was unacceptable. I hope management addresses this issue to ensure other customers don't experience the same treatment. Obviously I didn't get served and they didn't get my money and they won't get it in the future. read more

I see why this location has bad reviews. Staff is very rude. As soon as you walk in they seem annoyed they have to work. They would not honor a gift card, just told us it's too bad and had me pay for the full price and to call corporate if I have a complaint. Don't worry about it guys. I won't be bothered again. Too many other places who want our business. Low reviews are a sign. I hope you take it and pass on this particular location. read more

Excellent service! Went above and beyond with my favorite ice cream creation. Will be back soon.

My daughter and I had a nice visit here. I tried the Pumpkin Cheesecake Signature Creation Ice Cream in a cup, it's made with the seasonal pumpkin cheesecake, made with pumpkin cheesecake ice cream, heath candy bars, and whipped topping. I added Caramel and graham crackers so I could have the taste of a real pumpkin cheesecake. This is some great stuff! My daughter took the simple route of Cake Batter in a waffle cone, she enjoyed her cone, saying she feels like she was eating real cake. I think that's the point. The staff was very friendly and professional explaining the different flavors telling us their favorites. We went around 6pm and there wasn't a lot of people in the store. We sat at the cute little table and enjoyed our cake batter and cheesecake. Nice atmosphere. read more

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Rude Rude Rude. if you are going to overprice your ice cream at least smile. would not give me a to go cup. Baskin Robins is right down the stree. read more

Me and my boyfriend wanted to get some ice cream only to find they closed 15 mins early and hours aren't updated on the site.

My daughter and boyfriend tagged along to my chiro appointment, ironically the same night as a Yelp chiro event. It was all the way in Roswell, but no one was starving so we ended up heading back north and just getting ice cream. I haven't been to Cold Stone in a minute, more like over a million minutes. I honestly am not the biggest fan of their ice cream, but my child is nondiscriminatory when it comes to ice cream, and will go anywhere. We initially wanted a bobba tea/ice cream place, but alas they were closed, so we ended up here. It was really slow service, and the staff wasn't overly friendly. I got one for my daughter's friend to go, and then Sydney got some ice cream with gummys in it. She seemed to enjoy her cotton candy ice cream with lemon sorbet and gummies on top. I tried the cotton candy, but it didn't really have that much flavor to me. This place is the type where they will mix/smash in toppings so it's mixed throughout the ice cream versus just loaded on the top if you so choose. I am glad I didn't get any. Hers just wasn't worth it. I guess I don't find their ice cream all that creamy or flavorful, but it hit the spot for my kid. My boyfriend opted out as well, but that's never a stretch for him, because he typically eats pretty darn healthy. I'm glad they were open late, and I'm glad my daughter got her fix, but I'll get mine elsewhere. read more

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When I was young, I remember the first Cold Stone coming to town. Ice cream made like this was revolutionary. It has been at least 20+ years since I've been...and my memories far exceeded my experience. It was meh. The ice cream all tasted similar to me...like that plastic sort of aftertaste of cheap grocery store frosting. That tasted like the base of the ice cream. I tried I think 6 flavors and just didn't like any of them (this is not common for me!). I had a gift card, so I got some because I knew leaving anything on the gift card would just be a waste. When they added my mix in (Heath), they just took a few scoops from a jar. They had the full candy bars displayed, but didn't use them. I remember a brand new candy bar being opened and mixed into my ice cream. Do they not do that anymore? My kids liked it, but they like any ice cream, so I don't know that it counts. Bathroom was gross. Smelled terrible, felt like a gas station bathroom. Atmosphere is just ok...just wasn't a fantastic experience. Not impressed. read more

I love this spot. My favorite is the Banana Caramel Crunch. The service was great and the ice cream was even better. They give you a good helping I couldn't eat it all. I will definitely be back read more

Cold Stone Creamery - Banana Caramel Crunch..... - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

An excellent place with quick service- just make sure you check and make sure you don't show up within a half an hour or so when the store closes. Nothing is more dreadful than when a family of 8 with both parents just got in front of you in line and the store closes in 20 minutes Out of the ten or so times I've gotten ice cream here, that was the one time it was very, VERY slow so I give it a pass Only big issue is the sign. I want to go to COLD stone creamery, not OLD stone creamery read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

Understaffed and overworked! Plain and simple. This guy has about 20 gift cards to activate without any help! Get this guy some help management!!!! I guess we came on the wrong night! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

Overpriced and they don't offer samples. How am i supposed to try a new flavor if i can't taste it first. I would go somewhere else before coming back here read more

These people are racist. I asked for a sample and was told they don't give Samples a Caucasian couple came in behind me and asked for the sample and they received a sample. I asked the man why I couldn't have one and he ignored me twice. I'm calling the BBB on them. They also refused to make me a fresh waffle cone. Mind you it's 4pm on a Friday. read more

Walked into cold stone on Main Street with my family on 5/19 and stayed in line for a couple of minutes before we were told by one of the employees that the person in front of us would be their last customer for the day..... wait, what??!! Basically, we had to leave as they could not attend to us because they are closed, he said. First of all, we walked in just before closing time, no employee mentioned that they were closed and the door was open. This is very poor customer service and not a pleasant customer experience at all. Lock your doors to signify you are closed/ not willing to serve more customers. read more

Nothing special here. When you're a chocolate lover like me nothing compares to Belgian Chocolate by Hagen Daz. Maybe the brownies could be fresher and hot fudge hotter. The base ice cream is the most important part. It was just ok. read more

Ice cream itself was good but service was sad. I went to get ice cream to celebrate my birthday and we were rushed, the woman who took my order didn't listen and made it incorrectly and then ran to start a new order before I could get it fixed. The portions were also not consistent, my sister and older brother had larger portions to me and my other brother. Maybe its better on a different day or with different staff, but tonights service wasn't good read more

I'm here every week without fail. They have a high turnover, really high. But they obviously train them well. I love that I walk in the door and the know what I want before I order it (I guess I shouldn't be proud of that). The ice cream is good with something to suit most tastes. You can go with their creations, make your own or adapt theirs. They also do shakes and warm desserts but I'm a creature of habit. Another great thing is signing up for their newsletters. They often do buy one great one free offers (yeah!) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

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The ice cream is solid; the prices and the lack of enthusiasm by the staff here is not. I remember when Cold Stone's first came on the scene and when you would tip the crew, they'd sing a chant or a song or something. It was a destination for more than ice cream; it was an experience and patrons had some laughs. They felt entertained. Last night, my wife and kids and I went to this location. I swear that one of the guys rolled his eyes when I asked for a sample of the lemon sorbet. He certainly did change expression or utter a single word. He was annoyed..........doing his job. Let me compare you to Brusters; equally delicious ice cream and the most customer centric ice cream shop I've ever visited. The Chic Fila of ice cream. Take note. Study their customer service strategy and perhaps you won't go out of business. Perhaps you'll have repeat customers, just not this one. I won't be back. If I were you, either train and encourage your staff to be friendly or risk closing your doors as customers tire of poor options in a sea of great options. I don't want my butt kissed; I want minimal customer service and friendliness. It was so opposite of those things that I will never be back. I didn't tip them either. Because they didn't deserve it. read more

Quick fast and good ice cream. Friendly service and seemed to be very clean. Easy parking available.

Great Ice cream. Went for ice cream with my brothers. Great taste. Ok service. They only have one person at night. read more

Cold Stone Creamery - Who doesn't love ICE CREAM!!??? - Ice Cream & Frozen Yogurt Near Me - Alpharetta, Georgia

Do not order a cake from this location. We ordered 2 wedding cakes over the phone and when we picked them up one said "congradulations" and the other said "condradulation". They looked like they were decorated by a kindergartner. Contacted manager who referred me to owner who was no help and did not care at all. Do not order cakes from this location. read more

Sometimes, I forget there's this location here when one wants something more indulgent than froyo. I hadn't been to Cold Stone in years, but a trip after dinner was quite a treat. My date wanted something with peanut butter and i wanted something with chocolate. Well, that was easy. We'll just pick that combo off the menu and make it even better with a waffle bowl. I'm so tempted to come back. Maybe after a gym workout. read more

Wow - very clean and neat place for Ice-cream !!! The server was very friendly and quick. It was an excellent experience for my 4 year old ... read more

Another Poorly Run Franchise Sometimes they'll run out of ingredient and offer to substitute free toppings but if you ask for extra ice-cream they'll charge extra for that! (Face Palm). I wouldn't go out of my way for it. Four Fat Cows near downtown Alpharetta is much better! read more

Apparently this location actually closes at 10pm on saturdays, although maybe they extend to 11 in the summer? Either way, I was very impressed and grateful that last night when we stopped in at 10:40pm, they still served us! Delicious as always. I love Cold Stone's sweet cream flavor -- one of my favorites anywhere! Can't go wrong here. read more

Came here today to fulfill a craving. Service was average but ice cream and toppings were not as good as they used to be. Everything just tasted like flavorless sugar. It was kind of a stale taste. Maybe they don't change the ice cream out as often because it's winter. I was really disappointed. read more

If I could give a grade of NO stars, that would be the grade for this Cold Stone Creamery location... The last time I visited this place, there were 2 teenage employees working--well, "on the clock." Not only were they running their mouths too heavily to greet me, the blond teenage girl was sitting on the block where the ice cream is prepared. GROSS!!! I DID NOT order ice cream that evening--needless to say. After witnessing [that], I refuse to eat at any Cold Stone Creamery ever again. It's no telling what other unhygienic activities happen on those ice cream blocks. read more

Yummy ice cream with so many choices!!! Always fresh and fast. I love the mint chocolate chip ice cream and coffee ice cream combos. Lots of fun creations!! read more

It is very clear why they have only 3 stars. People that work there were clearly not wanting to be there. We went way out of our way to celebrate my daughter's birthday, which online says they give a free scoop to you for your birthday, the lady behind the counter had rather argue about what is online than just honor it. Her rudeness cost her 3 other sales! Do the math...it just pays off to be nice...literally! read more

The cold stone near us closed so it was a bit of a trek to get here just to use a gift card my daughter received. Get there only to see a sign that they are unable to take gift cards. With today's technology it's hard to understand why they wouldn't be able to do some kind of work around. read more

Awsome customer service, great price for amount of ice cream recieved. Very friendly employees. Great job.

Although we had an annoying family in front of us the service was great!!! I will definitely be returning to this location!

This location is not what it used to be. I went in this week to order ice cream for my entire family two like it's and two love it's of a variety of flavors. I noticed that my love it in the apple pie a la mode wasn't filled all the way before I even left. I thought to myself "hm this is weird, usually they but so much ice cream in it." I also noticed that I couldn't see any of the apple slices in the ice cream like I normally could. I thought that was weird as well but I just verified that it was what I was asking for, paid and went home. As soon as I got home to eat my ice cream I had so search for the apple slices. There were probably a total of 4 slices AT MOST in my Love it sized ice cream with the tiniest bit of cinnamon. Needless to say I was annoyed. I went back the next day thinking that there would be another person working but no it was the same lady working by herself. It was 9:05pm. I walk up to the counter to order and she says "we actually closed at 9." I replied " I thought you closed at 10" she said "we will be closing at 10 very soon". What kind of explanation is that? Online your business hours during the weekdays are 10AM-10PM if those hours change you should update them on your website instead of having customers come all the way to your establishment to be turned away. I'll just go to Bruster's instead from now on. Two disappointing visits in a row. read more

The ice cream tasted freezer burnt. The lack of enthusiasm with the workers and the prices make me never want to go back again. I was very upset with the ice cream it tasted like milk with sugar in it. read more

I attempted to make my own creation, which I have always done, up to this point, without a problem. I asked for strawberry, cheesecake, and french vanilla mixed. I was promptly told by the Sales Associate that they were only allowed to mix a maximum amount of two flavors. I explained to him that I've always ordered in the same manner, without any issues and he just looked at me and shrugged his shoulders. So I asked him to go ahead and charge me for the additional scoop, if he must, but I came here for that particular mix. He told me that they have received complaints in the past from customers about mixing 3 flavors and were no longer allowed to do so. I literally just ordered the same thing from a different location last week so I asked him to call corporate, to confirm. He proceeded to the back to call someone, spoke to them, in a hushed voice for about 5 mins, then walks towards me while saying, "so the answer is no, right?" Loud enough so that I can hear that portion of the conversation. I still wasn't convinced, so I asked who he talked to and he claimed it was his store manager. I then attempted to call corporate myself, but was unable to get through to a person. I decided to come up with a solution of my own and went ahead and told him to mix the strawberry and cheesecake in the quart for me and I would by a "like it" size for the french vanilla. I asked him if mixing all these together would be a problem, since I was paying for it and he initially said it would be fine. Once he started mixing the first 2 flavors, I asked him to go ahead and mix in the last flavor from the "like it" I just purchased and he once again, froze up and informed me that he was, under no circumstances, allowed to do so.I managed to convince him to do it anyway and told him I only wanted the graham cracker crust as a mix-in. He scooped a tiny scoop of add in and proceeded to mixing over a quart if ice cream, I told him that wouldn't be enough and he needed to add more, he proceeded to adding very little again. I told him I needed more, until I could actually see a little of the mix in. He then proceeded to check me out and asked for $28. I asked him to see what I was being charged for and counted 11 mix-ins! I asked him directly how many mix-ins I used and he said 11, so I asked him about the free mix-ins and he stammered saying that I initially had 15 mix-ins, but he gave me 4 for free. This was definitely not true and he was very rude and condescending. I asked to speak to his manager, which he went in the back room again to call and talked to for a few minutes, then finally came back out to give me the phone. The lady sounded like she was working the cash register at another store and could barely understand what I was saying, so she started regurgitating whatever he must've told her to me. She then asked for my name and number to see if there's something she could do for me later. This was confusing. I told her, as the manager, she is accountable for a suitable resolve. She then agreed to ring me up for 8 mix-ins bringing my total to a whopping $25! For ice cream?!! I gave up and allowed the store associate to issue a refund on my card for the difference. The next day, I checked my bank account to find out that he went behind me, after leaving the store and charged my card for the full $28! It's not the amt that's an issue, it's the principal. Isn't this considered CC fraud. Also, I have since called another store manager who confirmed that there isn't a 2 ice cream limit to how many you can mix up; hence the name 'Make your own creations". Very disappointed, to say the least! Also their food permit is expired. Stay away. I am reporting this to the health dept. read more