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    Coiffures by Kara

    5.0 (2 reviews)
    Closed • 9:00 am - 5:00 pm
    Updated 2 months ago

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    9 months ago

    Helpful 0
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    Love this 1
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    1 year ago

    Helpful 1
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    Loft 9 14 Hair Lounge

    Loft 9 14 Hair Lounge

    4.3(164 reviews)
    2.1 mi
    •$$
    Certified professionals
    Luxury

    The hair salon we'd been going to for years closed, so we needed someone new. My wife, now 77 years…read moreold, needs color and cut in a location that is wheelchair accessible. Kristi met her needs admirably. Admittedly, it costs more than the previous place.

    Since the owner chose to publicly respond to my review and "clarify" the situation, I feel I should…read morecorrect some inaccurate information and add context that was left out. My original appointment was not on Thursday, as stated in the owner's response. The Sunday correction appointment was also offered to me by Hannah. I was never told that Sunday was her day off or that she was coming in specifically for me. She already had another client immediately before my appointment, so it was presented to me as an available appointment time. I also find the tone of the public response very different from the private message I received from the owner two days earlier. Privately, I was told that my one-star review was "pretty harsh," that the photos she had seen of my hair were "stunning," and that she was "not sure exactly how the experience didn't line up" with what I asked for. She also suggested that clients can have expectations based on inspiration photos and later decide they want something adjusted, and stated that "any amazing stylist could have had the same experience with you." That response made me feel as though the problem was being placed on my expectations rather than acknowledging that the service simply did not turn out as requested. I did not decide afterward that I suddenly disliked a result that was what I asked for. I raised concerns because my hair did not match what I requested, which is why I returned for a correction in the first place. My "Money Pieces" were OVERLY processed and I had HOT ROOTS. I got consultations from 3 stylists all saying the same thing. I understand that reds and coppers can be difficult and may require adjustments. However, if my desired result was too difficult, unrealistic for my starting point, or outside the stylist's comfort level, I would have much rather been told that before the service and referred to someone else. I have never denied that Hannah attempted a correction or that I ultimately received a full refund, and I appreciate the refund. But those things do not invalidate my experience or mean that I am obligated to leave a positive review. I originally reviewed my experience with the service itself. Unfortunately, the way my concerns were subsequently handled particularly being privately told my review was too harsh and having my expectations questioned, followed by a much different public response has made the experience even more disappointing.

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    Twig Hair Lounge - Outside lighting

    Twig Hair Lounge

    4.3(311 reviews)
    6.0 mi
    •$$
    Offers payment plans
    Offers customized solutions

    Twig Hair Lounge is super cute and they have good follow up. I found them on Yelp, and made an…read moreappointment. They texted me a confirmation. Nice touch. Great hair cut by Anna. And the hair style lasted 3 days until I went swimming. I will be back for more haircuts by Anna.

    Changing my review to one star after the owners snarky response. Some people should simply not own…read morebusinesses. Not ever, in the history of Yelp, has responses like yours HELPED a business. I'm sure it feels great in the moment...but I bet it won't feel too great when you're shutting your doors. If you're THIS reactive to constructive criticism, that's on you babe. If you think I would have come back after THAT reply, you're crazy. Treating myself, as a customer, regardless of my experience in the industry, politely would have garnered a positive change in my review. After that reply...Good luck hon! Edit to owners second response: my initial review was in no way rude, it was honest and I actually left out details to show kindness to the stylist. It's not her fault, I never even said her name and that was on purpose. No one was "put on blast" (how old are we?) It was simply an accurate description of my experience. Blaming me for the HUGE CHUNCK missing from my hair is funny. Yes I had cut my own bangs, no they were not fixed by the stylist...clearly, look at the picture. Since the owner knew who I was. She also could have called me, she chose instead to argue like a teenager over Yelp. For new potential clients to see. I'd. Be. Mortified. If someone left my salon looking like I did, but more mortified to be THIS petty. This will be my last response. Future clients beware. If you're unhappy, this is how you will be treated. FYI. I didn't end up calling because I read your replies to others who had and shocking ...you were rude to them too. Embarrassing. Good luck!

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    Coiffures by Kara - hairstylists - Updated October 2026

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