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Cocoa Flake

5.0 (1 review)
Open 12:00 pm - 5:00 PM
Updated 1 month ago

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1 year ago

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Lolli and Pops - Lolli and Pops truffles

Lolli and Pops

(25 reviews)

If i could give this store a -10 I would. I absolutely DO NOT recommend. Horrible product quality,…read moreand complete lack of customer service. I bought one dark chocolate/sea salt/caramel truffle. I left the store with it intending to enjoy my treat. When I tried to bite into it, it was ROCK SOLID. I could not even bite off a piece of it. So I head back to the store & ask the cashier, "Is this supposed to be hard?". He says, "Well it's a truffle. And it came out of the fridge." I say, "It's not cold, it's just hard. I could have broken a tooth on this!". He says, "Oh well." I say, "OH WELL???". He says, "That's what I said." I say, "Well that's not a very good response from a customer service perspective." He says, "I couldn't care less." I say, "Well that's very clear." He ran a credit to my card to refund me. As I'm walking out the teenager that was helping bag things for customers is slamming my former truffle repeatedly against the counter and it's still one solid piece.

Not a huge fan of this place. Went a ton a few years back and the service was kind and friendly and…read morethere were many types of great candy to choose from, but that's all changed now. I've visited a couple times over the last few weeks and kept hoping there was just some holiday-season burnout fibs here and there but unfortunately this place has just lost it. Guy at the front just stared customers down, didn't talk until someone came up to check out, just plain uninviting. The bulk candy itself seems to be stored improperly, so many containers left open or the lids not on them, so they were all stale and/or flavorless. There's way better places to grab sweet treats in this mall.

Cocoa Flake - chocolate - Updated May 2026

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