I went to this store on the 12th of February and had such a horrible experience. Myself and my 6 year old little boy went in with the hopes of buying something special for my husband/ his dad, and his 3 year old brother. The store is small and I saw no fresh chocolate. Everything was in bulk and looked like it came out of a box. This is a wholesale place, folks, It didn't look like they don't make their own stuff.
When we walked in we were not greeted and only got an icy look form a lady who worked there, however, was too busy gabby with older customers her own age. Apparently she was too busy gossiping with her friends to help us. Every store has their own system of collecting goods. I had to ask how it was done here. She gave me a cold look and literally told me to "put your chocolate in this basket. Bring your basket up front. I will ring up your basket then." Like I was the village idiot. Her tone was beyond rude. We spent about 4-5 minutes looking. My son is young. And with being young he has a young bladder. He told me he needed to use the facilities and that it was an emergency. The store is small enough that I'm sure the sales lady overheard. We walked up to the counter and were completely ignored by the woman still gossiping. I sat there and started at her for close to 2 minutes and only received a cold shoulder. When I finally spoke up and asked her if we could use the restroom for my child I was told "No, we don't have a public restroom." My child was holding himself it was that bad. When I informed her that it was an emergency and that he was 6 she told me that no, he could not, and to try the restaurant or the Walgreens all the way across the parking lot. no apology, no wavering. And here I am, a customer, with a child who is obviously in need.
I was upset but stayed calm. I wasn't about to make a scene. I put my basket down and headed to door with my child. We both got outside and my child started to cry. He had an accident. It was freezing that day. So there I am with three snotty ladies oggeling out the window and a child who is now wet, cold, and totally humiliated.
We got in our car and had a 10 minute drive home with him cold and wet and crying in the back of the car.
I called the shop shortly after. I reminded the woman answering who I was. I told her that she should be ashamed of herself because of the situation. I told her that the owner should be ashamed of herself for operating a business like that, and that the owner should be ashamed of herself for having an employee on her staff like that. I let her know I would be writing a review on Yelp, and so I am. The woman on the phone didn't seem to care. Se started to tell me that it was their policy not to have a public restroom. That's fine. But an adult (probably their normal clientele) has a mature bladder. A 6 year old does not. Try some kindness and make an exception. Nor is it ok for a child to be made shamed like he was, nor is ok to deny a child a bathroom. She was completely rude and totally defensive. To give credit the owner did call me and did leave me a VM. She had the same tone as her employee. I'm not returning it. Why bother? I would most likely get more response and compassion from a turnip.
So in short, by all means shop here. But know that you are supporting a business that operates on a pretty rancid business ethic. My suggestion is to go someplace where kindness is practiced and where they actually appear to give a d@mn about your business and human kindness. read more