If I could give zero stars I would. We disembarked our ship, arrived at the cruise terminal, and we and 40 others waited an hour and fifteen minutes for a coach bus that was "10 minutes away". Called the CBS main office to ask what's going on and they were of no help. There were smaller CBS busses arriving and dropping off but never picked anyone up. Finally we were led across the parking lot, through a tunnel and then across another parking lot to meet the bus. The bus didn't fit everyone and it left a group of 8 and all their bags stranded in the parking lot. We eventually left at 10:45 for the airport and were informed would only be dropped off at terminal A. Stay away from Cocoa Beach Shuttle unless you want to have a stressful morning post-cruise hoping you'll make it to the airport on time. This is why they now want you to pre-pay. I'll be demanding a refund for terrible service. read more

If you want the authentic Cocoa Beach Shuttle experience, flush $160 down your toilet. Then, enlist a friend to answer your weekly calls about a refund for the service you did not receive, as you were stood up for your shuttle pick up. Have them respond by saying the manager is out and cannot provide an update, or that they can take your information to see about a refund, or that they can give you an email address for the manager (who will never email you back). Repeat this for 3 months. read more

My Bestie of 40 years went on our first vacation together, after being fully vaccinated. The shuttle driver Dave was amazing, he drove us to CoCo Beach. Going back to Orlando 5 days later. The most Vulgar Racist Speaking Political person drove us back. Did i mention racist? He hated the gays and the blacks (his words) followed by long stories. My Daughter is married to her High School girlfriend. I performed their ceremony proud moment for me. And My Besties grandchildren are Biracial. He did not give us his name. It was the worst hour I We have EVER spent in an automobile. He did not stop talking. Felt like we were getting punked or a crazy Twilight Zone episode. I really wanted to jump out, my friend would not let me. I emailed the CEO when I returned home. Did Email me back said never had problems with him before, promised to speak with him. The End have not heard back. We paid over $200 total for the night mare. read more

Seem to have great customer service, but I've been waiting for pick up going on 45 mins. I called at 15 min after and was told the driver would be arriving in 5 mins. Still waiting. If you want to be on time, I wouldn't recommend. read more

They lie to you every time you call. Picked us up over one hour late and we missed our flight. Very unprofessional company, kept saying driver was ten minutes away. After 3rd call they just put you on hold and never pick up because they see its you calling again. Do yourself a big favor and stay away from this company. read more

Would give a -10 if I could. Made a reservation for 630, got a text message at 745 stating that my reservation had been cancelled. After calling and waiting on hold for 15 minutes, we finally got our shuttle at 830. Worst. Service. Ever. read more

The lady at the port was clueless. We waited over 1 hour as groups that got off the boat after us got put onto shuttles. We also got the 5 minutes out line. Then the driver that was supposedly 5 minutes out wasn't even the driver that came and got us 15 minutes later. Then the driver wad told to go to another spot to pick up another group of people. Luckily I had already changed our flight to a later flight thar leaves at 3:30 or we would have missed our flight. No one was very sorry just that had already been working for 4 hours, not sure that made any difference to me. Whatever, never use them again. read more

We had a reservation for a shuttle from Orlando airport to Cocoa Beach booked for 8 people. As soon as I landed, I called and gave them a heads up that our plane had arrived. The person said "Oh, you were scheduled for blah, blah. I said "yes, the flight moved." The person then wanted me to call them when we got to the baggage area. I called again and was told that the driver would be on his way. The driver called and we were still waiting for our luggage. The driver told me to call again once we got our luggage. I called AGAIN and said that we were waiting. An empty shuttle came and then left. We waited again and a couple shuttles came and went, calling other people's names. Finally, after an hour and half, another shuttle came and I asked about getting on the shuttle and the driver said Okay, he didn't know anything about us. Drive to Cocoa Beach was fine. The driver asked about what hotels everyone was in. The driver dropped all of the other people off and then said "OHH, there are two blah blah hotels and what is the address. The hotel that we were schedule in was at the beginning of the trip. He had to take us back to the very beginning where we could have been dropped off first. Then,when we got off the cruise and were waiting for a shuttle back to the airport, there were 27 of us on this trip. This was an entire shuttle load. We had to wait until everyone was off the ship. Once everyone got there, we told the attendant. We waited for an Hour and a Half to get picked up. We were the last group standing. There were people who were scheduled for flights. Once again, the excuse was that the ship didn't dock until late. This place doesn't apparently keep up on flight and docking schedules and doesn't have good communication to arrange proper pickup. Forget being on-time with them, you will be disappointed. We will NEVER USE THIS COMPANY AGAIN! read more

The bus on the way to Cocoa was dirty and in disrepair. Our real problem was on the return from the cruise ship to MCO. We had specifically stated in our reservation that due to our flight time we needed to leave no later than 11am. We arrived at the Cocoa Beach Shuttle desk at 10am they took our name and said it would be a few minutes. 5 different shuttles showed up to the port and let people out but would not let anyone on. Finally, at 11:30 we had to call for a Lyft which cost us $82.00. read more

Horribly unorganized. How do you not know how many people have prepaid for transport from a cruise port to airport and send enough vans?? Waited almost 2 hours and barely made the flight. The representative at the port couldn't tell us anything except "they aren't answering my texts, you call my dispatcher". Never again. read more

We chose our hotel because they stated that they offered an airport shuttle. I did not know at the time it was booked through this company. We were able to make our reservations 30 days before our stay. When we arrived at MCO, we had no contact information for the driver. I called their main line, and the office was closed for another hour, so we were a little upset. We decided to head to the spot anyway, and luckily, the driver was there waiting. He was very friendly, and we had good conversation on the way to the hotel. Being dropped off was a much different story. I got a call the day before to confirm the trip and get the contact info for the driver. The person on the line seemed irritated that I was at the beach and didn't have a pen to write anything down. I feel like texting should be an option when you are calling someone visiting a beach. The next day, we waited for our driver. I called because I was worried about his arrival. He told me he'd be 5 minutes late. I was already concerned about time. When booking, I asked the agent to suggest a pick up time based on our flight because I do not have much experience in this arena. They did. So, once the driver was 10 minutes late, I called again. I explained I was worried about the timing for our flight, and he asked when we were departing. I told him, and he told me I booked the wrong shuttle, I should have made it for an earlier trip. I told him that this was the doing of the agent who booked it, and he said, he'd hurry. So, he got there quickly and got us packed quickly, but then we headed in the wrong direction. We asked, you know you are taking us to the airport, right, and he explained he had another to pick up. So, he goes to the pick up, and nobody is there. He gets out and asks someone, to find out that the person is waiting on the other side! So, another 5 minute drive, and we have the 2nd passenger. From there, our driver did what he could, and in the end, we made it on time. The communication needs work in this company. Better planning should be done too. It just stunk to end our trip on such a frenzied and worried note. read more

We have been waiting for an hour and a half for our shuttle from Port Canaveral. The guest services person keeps saying it is on its way. Very poor service. read more

Dear Mr. Mel, On Wednesday, February 5th, 2020 at 3:07 pm I booked and paid $38.00 to be picked up between 8 and 9 am and taken to Orlando International Airport on Saturday February 8th. I explained that I my flight was at 12 pm noon. I received a confirmation email on February 5th that very same day at 3:07 pm with time, date and purchasing agreement along with payment receipt. On Friday, February 7th, 2020 at 6:47 pm I received a phone call verifying that I was going to be ready at 8:15 am the next morning for pick-up which I agreed to even though I didn't need to be at the OIA until 10:00 am. This was the only time they would be available to pick me up was on their way over and not on the way back to Orlando. The customers on the beachside needed more time to get ready so I again agreed to an early pick up time. The person on the other end of the phone wanted to make sure that I was aware that it was necessary for me to tip the driver which I said I always took very good care of those who take care of me. At this point, I felt so very well taken care of that I knew your company was on point and they had things under control. The next morning, February 8th at 8:30 am I began to worry when no one arrived so I called Cocoa Beach Shuttle Service to see if directions needed to be given or if something had happened to the driver. I was told the driver was on their way and to please not be worried and asked to please tip the driver which I said I would and told them I had agreed to in the beginning. At 8:50 am I called your company again, the gentleman said, "the driver forgot to pick me up and he's going to stop on his way back from the beach". I was reminded yet again to tip the driver. At 9:11 am I called again, I was assured that they had another driver in the area that I should be ready to jump on the shuttle in the next ten minutes and to please tip the driver. Really??? Yes, of course I will tip the driver, but I need to get on the shuttle first before I can do this...Now it is 9:40 am, I am severely concerned and I called the company to give them one more chance just in case they truly did have someone in the area and I was told they were right around the corner and would be there to pick me up in a few minutes. However, I called back at 10:42 am to cancel my ride with your company. I explained to them that I wouldn't be able to make my flight even if they picked me up, but the gentleman assured me that the driver would be pulling into my driveway within the next 3 minutes and it was too late to cancel. For some reason, I wasn't reminded on this call to tip the driver only because I think he knew my frustration. In the end, I was picked up at 10:55 am and arrived at OIA at 11:25 am on February 8th for a 12:05 pm flight. I had to cancel and change plane reservations to the tune of $600, the Shuttle Service Ride $38, and Yes I did give the driver a tip because as far as I'm concerned she is the only person at your company that held up her end of the service that was provided. I was told that when I returned from my vacation that I could let you know how much I underappreciated your company's services and the extra $600 it cost me in change of flight fees. I hope that I am anomaly because otherwise Cocoa Beach Shuttle Service will not be in business very much longer. I have emailed both the Vice President of the company and the Service Manager of the Company. I cannot get a Response from anyone. Hopefully, this review will help someone else NOT to make a mistake like I did and trust this company to get you anywhere. Unless, you factor in at least two hours of lag time. I've emailed both the Vice President of the company and the Service Manager of the Company. I can't get a Response from anyone. Hopefully, this review will help out someone else NOT to make a mistake like I did and trust this company to get you anywhere. Unless, You factor in at least two hours of lag time. read more

Great customer service and fairly priced to go from MCO to Cocoa Beach, FL. Tim is a great driver, extremely helpful and customer service oriented. I will definitely use them again!! I highly recommend read more

We used Cocoa Beach Shuttle from MCO to the Radisson at the Port and then from the cruise port in Port Canaveral back to MCO. Actually, on the way there it ended up being fine, although I heard some horror stories. On the way back, it was a disaster. We booked a shuttle for 8 people from the cruise port back to MCO. I called them right when we got our luggage. The woman on the phone told me where to meet the driver. I went to "zone B" as instructed. There was no one there. I figured they were a little late and continued to wait. 45 minutes later, still no shuttle. Everyone I asked kept telling me to find a guy named George. When I finally found him, I told him that we were waiting and he told me I needed to check in, but then walked away from me. I spent another 20 minutes trying to figure out where to check in. I found George again and said "can you give me more information about what I need to do?" and he looked at me and laughed and said "do some jumping jacks" (it was 40 degrees out) and walked away again. Two hours from the original phone call, I found a woman who helped me and told me where to go, but there was still no shuttle. George finally tells me that there is one coming and it should be soon. One pulls up and they let another group get on and leave first. Finally, our shuttle comes. But wait, they overbooked it and there are not enough seats for everyone. They said they would take us all, but you're not allowed to stand so he suggested some people sit on the stairs or on the floor. What? For an hour drive? That's not the safest idea. Luckily, we had a later flight because we would have missed it if it were any earlier. I would never use this company again. read more

I don't like posting negative reviews but this was one of our worst vacation choices, ever. We usually do a lot of research. Not sure why we went with them, but we did and totally regretted it. Trust me, you have better things to do then wait for a shuttle for hours on hours. Go with a more reliable transportation option. read more

DO NOT USE!!!!!!!! Absolutely horrible. Do not use this service. Booked from the cruise port in Cape Canaveral and the paperwork said shuttles left every 30 minutes for the airport. As I stand here writing this we've been waiting nearly an HOUR in a parking lot for "the bus to be able to be filled". I apologize for your poor scheduling Cocoa Beach Shuttle, but making your customers wait for "a bus to be filled" is INSANE. Absolutely horribly rude customer service. I have NOTHING good to say about this company or its employees. read more

First of all, I feel bad that it has taken me so long to write a review as we had a truly wonderful experience on two separate trips with Cocoa Beach Shuttle. We first used them in 2013 to go from the Orlando airport hotel we were staying at to the Disney cruise terminal and then did the exact same trip in Nov. 2017. We also used the service for the return to the airport on both trips. All shuttles were private with direct transportation. The price was reasonable and it included a short stop on the way to the ship for us to pick up some snacks. The trips were all on time and we have no complaints but what motivates me to write this review is the remarkable and kind service this company offered us when we realized way too late that our elderly mother forgot her diabetic medication at the hotel in Orlando AFTER we were all the way to Cape Canaveral. I wish I could remember our driver's name but he was so kind. As we panicked about what we were going to do (we did not have enough time to go all the way back-we would have missed the cruise) he was able to secure another driver that worked for Cocoa Beach to go out of his way to our Orlando airport hotel and to again go out of his way to the Disney terminal to hand deliver us the medication. This effort and human kindness will always be remembered by our family as it saved our dream vacation to celebrate my mom's 80th bday. Thank you so much to the entire Cocoa Beach team! read more

Waited a very long time for the shuttle at MCO. We called our driver as instructed when we arrived, only to be told by him that we would have a different driver. We called the new driver who told us he'd be 30 minutes. We waited over an hour in total and were very disappointed. Our driver though was wonderful and extremely friendly and personable. Was very pleasantly surprised to see that Cocoa Beach Shuttle refunded my credit card the full cost of the transportation. I respect a company that will make it right when they disappoint a customer. We would definitely give them another try as we have used them in the past and were very pleased. read more

If I could rate this service lower, I would. Our transfer to the ship was fine; however, upon return, I contacted them as instructed but waited over an hour to picked up only to turn around to pick up 3 additional passengers to stuff 9 people into a dirty, unsafe van. When I contacted the company, I was treated very rudely and told by Dan that "he could tell me I was wrong that I was only there 40 minutes" and then hung up on. I will NEVER us this service again and will advise others to run away! read more

Never again , Andy the dispatcher thinks it's ok to lie , they picked us up in one van , then dumped us in another over crowded van , I was lucky to have a half of a bench seat , with a child's car seat banging me in the leg the whole way Really bad service - thanks Andy read more

Waited 2 hours for pick up. Unwilling to help us get other transportation. Employees were not friendly. Had to cram 14 people in the shuttle. Wouldn't accept any responsibility for lateness- we saw all the other shuttles pick up customers. read more

What's the definition of insanity? I have tried to give this company the benefit of the doubt but here I am again: a dissatisfied customer -still waiting for them at the airport. My plane wasn't late , I followed their instructions. They left without me leaving me stuck here . Had I not called them I am certain they would not have had the professional courtesy to at least let me know they left me.They do not plan ahead or call you . Don't do it ! They are so unprofessional but eager to suck up your money if you are late. One star isn't good enough- should be minus star. Try Melbourne Shuttle. read more

I had on time service and a kind and wonderful driver. I accidentally left my iPhone plugged into his charger and when I called the company from the airport he came right back and brought it to me. It was my fault not his. I appreciate how professional and honest he was. They get kudos in my book. read more

I took Cocoa beach shuttle to and from MCO/Port Canaveral on 4/11/15. Despite the reviews there is no complaints! They were outside of the terminal when we got there at MCO and they were right there when we got off the ship on Monday. Very few people on the bus, no complaints!! read more

Poor/rude customer service both the people answering the phone and the drivers. Had to wait a very long time for the shuttle and, to make matters worse, the driver talked non-stop about politics and religion insulting people in the car. I'd rather pay the extra 5 bucks to travel using another shuttle company. DON'T USE THIS COMPANY. Google a little bit more to find a reputable company, not these guys!!! read more

Horrible service in the office. We called to confirm service. The receptionist Amber was rude and said she couldn't find our prepaid reservation. After not offering any apology or assistance with getting another driver she threatens to hang up on me as if l took her money and didn't show up. What creditable business acts like this??? read more

Unbelievable!!! This is my first negative review ever. Be WARNED! 45 minutes late. Charged me 15% gratuity one day early. Packed the passenger van. DO NOT USE this service. Rent a car. Take a taxi. read more

20 minutes late....no big deal since my flight wasn't till the next day but a phone call would have been nice. Then after a unexpected stop at the main office and then another random stop at some sketch ball office park we were finally off to the airport. My 50 minute shuttle ride ended up being a 90 minute ride. The driver was nice though. Next time I will probably try one of the other shuttle companies. Glad I wasn't flying that day and went the day before. read more

The shuttle company was very nice when we made the initial inquiries. I made sure they had the correct address for where we were going. But when the time came to be picked up and taken to the correct address, they did not provide it to the driver. The driver then had to take us twenty miles the opposite direction, which was not her fault. To get she had to get us back to our hotel. Then on top of it the company surcharge just for their mistake of not getting it right in the first place even though we provided it in our emails exactly where we were going once we left the airport. It almost made us miss a dinner engagement because of the mix-up. Our driver went above and beyond to help us get to our appointment on time! She was fabulous too bad I don't feel that way about the company read more

Overall I would highly recommend. I used them for a round trip from the airport to the cruise ships. The way to the ship was wonderful. Great, friendly driver. the way back was 100% as promised too. We had to wait about 20-30 minutes before we left, but we were one of the first of the ship read more

I'm currently on my shuttle finally . My family of 4 had a 10am pick up from our hotel. I gave them until 1017 before calling I don't think they actually had listed . Two more calls the last one at which the man told me to calm down I was on vacation , yes I hung up on him at that point: I was frustrated but not cursing . 1045 my shuttle showed up when I should have been arriving at my destination. Y read more

I have used the Cocoa Beach Shuttle on 2 different trips now. I would highly recommend this shuttle service. They were waiting for us when our plane arrived and even though there were only 2 of us, we got to go to our hotel right away! We had bought a round trip shuttle and they were right on time at our hotel to pick us up and take us back to the airport also. I am very pleased with their service! read more

A 2-star review on Yelp is "Meh. I've experienced better." and that is really how I feel. I would probably not book with these guys again. I felt that the price was way too high for what we received. The mini-bus we used (8 of us in our party) had a window duct taped on. We were told we had our own ride, but we had to wait 45 minutes at the airport for another family. The ride from MCO to Port Canaveral was okay. I felt safe. Still wondering why it cost $400 (nearly) for a round trip. The ride from the hotel in Cocoa Beach to Port Canerval was tough to coordinate (there were 15 of us then). And the ride back to Orlando from the port was okay. Nothing awful. Just "Meh. I've experienced better. read more

Great service, friendly drivers. Used Cocoa Beach Shuttle to take us from our town house to the cruise terminal and home. Very reasonably prices for a family of 5. Called day before to confirm. Will use them again if every need shuttle service again. Surprised at the negative reviews as everyone we spoke with was extremely professional and friendly. Both drivers on the way to and from were great! read more

Booked Cocoa Beach shuttle from the Disney Pop Century Resort to Port Canaverl and then from Port Canaverl to MCO one week later, for 11 people. Never again! Our scheduled pick-up time at the resort was 10:30am. We all gathered with our luggage in front of the resort at 10:15am (9 adults and 2 children). At 10:28 Cocoa Beach Shuttle called to say that they were running late and would be there in 15-20 minutes. At 11:05 when they had not arrived, we called and were told that they would be there in 5 minutes. At 11:15 we called again and were told that they were just leaving another Disney property and would be there any second. At 11:35, they pulled in.....more than an hour late. We were given a 10% discount for their lateness. We were picked up in a lovely mini-bus. Another family of four got on with us for a ride to their hotel. Since we were an hour late already, I was happy the driver did not drop them at their hotel before he dropped us at the port. That was the one thing this company got right! We had been told when booking our return trip to the airport that Cocoa Beach Shuttle had vans leaving the cruise port every 30 minutes. When we were dropped off at the port, we were shown where to find "George" to check in for our return trip. We checked in with George shortly after 9am and thought that would be plenty of time for a 12:20pm flight. Hah! First off, there wasn't a private van there for the 11 of us. There was a 100 person bus that had only 4 people on it when we arrived. That should have been my first clue! We waited until that bus was almost full before FINALLY leaving at 10am. Now, we were moving, right?! Oh, no. Then....we had to drive to the Disney terminal to pick up 10 more people!! At that point, the bus was actually over full (as a man and his 2 yr old sat on the front steps of the bus due to lack of seats!) We didn't arrive at the airport until almost 11am and with long lines to check in and to get through security, we BARELY made it to our gate in time for boarding our 12:20 flight! I expected when arranging transport with Cocoa Beach Shuttle to have a private ride in a van for the 11 of my party. Had I realized that we would be waiting for a full bus, I would NEVER have booked them. There are other companies who, for the same price, will give you a PRIVATE ride. I would use them next time and I would not recommend this company, at all. read more

After another shuttle company (Travel Cocoa Beach Shuttle) stood me up the driver for CBS allowed me to board as he was picking other passengers up at my hotel! Quick service from Cocoa Beach hotel to Orlando MCO airport, great value ($33), clean and professional! Would definitely use again! read more

Terrible terrible experience with this shuttle service!! To pick us up from the hotel to take us to our cruise they were 15 minutes late- no big deal we booked it with plenty of time. The driver arrived without the car seat we booked and while driving the van with 12 of us and a cargo trailer he was reaching 90mph and flashing cars in front of him! We had to tell him to slow down!! Upon arrival back from our cruise made me realize why he was driving so fast... he needed to pick up those that arrived and take them back to the airport! All other shuttle companies did not over book and had an organized line of people who were all gone before we could speak with the really rude shuttle organizer! People were so upset and rather than apologizing he snapped at everyone who just came off an awesome vacation only to be greeted by the rude service in the hot asphalt parking lot under the hot sun! It was terrible!! We waited 1 hour and 45 minutes to get a shuttle!! Others left and just called uber because they needed to catch a flight! Worst shuttle experience ever... do not use them!! read more

Cocoa Beach Shuttle - All the people waiting in the hot sun for over an hour for their reserved shuttle that wasn't there! - Airport Shuttles Near Me - Cocoa Beach, Florida

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This shuttle company does not even open until after early debarkation. You wait around for at least 45 minutes after you get off the boat for the shuttle to arrive. The only reason for two stars rather than one is the fact that the drivers are knowledgeable and friendly. read more

this was the worst shuttle experience I've ever had. was told the shuttle would beat our terminal within 30 minutes. an hour and 15 minutes later an Econoline van with a trailer attached finally showed up. the driver crammed those waiting and a walk up into an alrady full van. will never use again read more